I love this Verizon store!!! everyone that works here is very helpful and nice! Jeremy always helps…read moreme with any questions I have AND he helps me get better deals with my phone plan! I would definitely recommend anyone looking for a reliable Verizon. This store is for you!!!

I spoke with Parish about new phone options and can't rave about him enough. With his help I was…read moreable to get a great phone upgrade. He was very patient and kind throughout the whole process. I love my new phone and would highly recommend using this location since the service was top notch.

Tolstoy had War & Peace, Dostoevsky had Crime & Punishment, Hemingway had The old man and the sea!!…read moreYou know what AT&T crowning jewel is???? It's being an awful company! AT&T has written a masterpiece when it comes to customer service! They just incorporate everything you need to be a bad company and added a little extra. Do yourself a favor and go with a different phone company.

Akeem was amazing & so were the other two staff members here. If you have AT&T DO NOT GO TOTHE…read moreSMITHFIELD STORE- too many issues, rude customer service! Come to the Johnston store & you will definitely get what you came here for without condescending attitudes and UNNECESSARY $55 restocking fees. Finally- AT&T has a store with KNOWLEDGABLE and FRIENDLY worker's!! I had purchased 3k worth of iPhone's/upgrades for our family plan and My mom changed her mind & wanted the Samsung Galaxy Note 20 Ultra. She had not even opened the box, removed the cellophane - nothing like that and was told by AT&T that she had 30 days to return/exchange, etc. The very next day we went into the Smithfield store and they gave us such a DIFFICULT TIME and refused to let her exchange the UNOPENED phone without paying the $55 restocking fee. THERE was no point in trying to argue with the staff at the Smithfield location- as I've had nothing but BAD experiences there. So at this point we just decided to try the new Johnston AT&T store located next to 5 guys and across from Planet Fitness. We dealt with Akeem who was AMAZING. Super friendly, knowledgeable and polite! He and his manager made sure we wouldn't have to pay the $55 restocking fee and gladly exchanged her iphone11 for the Note 20. Although the process itself was a pain because of how timely- it took a while because management ultimately had to override the $55 fee but he was GREAT about it. Great customer service here - I will NEVER go back to the AT&T store in Smithfield!

Sean was great. I needed a new battery and screen, as well as a cleaning job for the portal and…read morespeakers on my iphone. He did it all for a very reasonable price and did it quickly. Highly recommend this office.

I never do reviews online but had to this time. My LCD screen on my cell phone was destroyed . I…read morebrought my phone into the East Providence store. They ordered two different screens of which neither one worked. Sandra went above and beyond to find a screen that worked for my phone. She is awesome! Thanks Sandra from Denise

DO NOT COME HERE! This is not truly a Verizon store!…read more I had the worst experience ordering a mobile hotspot here. I came in on a Sunday and placed the order and picked it up Wednesday. I asked the store rep here to activate it in store to confirm that it worked. He could not get it working and sent me with it to the true Verizon corporate store on route 1 across from Target. I should have gone to this legit corporate store to begin with. At the corporate store, they confirmed that the hotspot I received from the 1230 Ave location was defective and provided me with a new hotspot that was set up in less than 10 minutes. Then I had to return the original hotspot to the original location 1230 Newport Ave )because the true Verizon store could not process a return from this third party retailer) and had the WORST experience. It was a HUGE hassle where even the store rep was hung up on and disconnected repeatedly while attempting to process the return with the other company reps. Everything required multiple approval codes and calls and escalations. I wasted so much time at this store when I could have just done everything at the true, corporate location on route 1. Despite the Verizon signs everywhere, be advised that this 1230 Newport Ave location is not actually a true Verizon store with full service capabilities. While the reps here tried to be helpful this was the most frustrating experience I have ever had with a cell phone store and would completely discourage anyone from even setting foot inside this store! Even the rep was super frustrated with his own company! It took literally over an hour to process a return and it was extremely frustrating that even the store reps could not work with their corporate contacts and system. I wrote this whole review while living through this hellish experience. AVOID this place and go to the corporate location on Route 1. This was the worst!

Stopped by to upgrade a phone and Al was a treat! Great service & really funny guy. Highly…read morerecommend to see him if you need any help.

Attempted several times to file a claim through Verizon/Asurion before going to the site and while…read moreat the site; the techs even tried to open a claim, to no avail! I'm not confident enough toove my data from old laptop to new which brings me here on the first place! The shop is conveniently located, ample parking and shop is brand new, still a bit under furnished. These guys are awesome! Friendly, understanding, efficient AND affordable! Dropped off my laptops and received back full data transfer within 24 hours! My new tech guys!

Just had my iPhone repaired. Great service, price was right and the lady doing the service was very…read morepolite and accommodating. I will definitely refer anyone to this location. Bald Hill Road Warw Walmart

Wasted trip. I should've called. Computers advertised may not reflect actual inventory. After…read morenegotiating a deal for a laptop that was more than I wanted to spend I was told that the credit card machine was down. No attempt was made to come up with a reasonable solution or to even get my contact info.

Website does not exist anymore you will have to go to their store to see their inventoryread more

Horrible customer service. Unscrupulous billing practices. Stay away from this provider.read more

This store is great. The staff is very knowledgeable and helpful. They really Go The Extra Smile…read morewith you. The referral program is also great. The accessory discounts are very considerably.

This place is a 'mixed bag' as far as trying to write a review. The store is large, wide, clear…read moreaisles and has a generous amount of parking out front. There is plenty of stock in many areas. Social media influencer in need of a light ring? They have those. Need office furniture? They have a pretty big selection. Files? Paper? Laundry detergent? Canned air? Basically most everything you could want to organize or run a business is here. Five stars for inventory. The other side of that coin is there is no one available to help. You have to wander around the store and hope you stumble upon what you are looking for. Yes, there are signs, but under what category do you shelf a 'ring light' for example? Is the water cooler under 'water' 'cooler' 'office equipment'? One person was working the print area. We didn't bother them, they were busy. The one person at the register was surly. We all have bad days, but this person was not an example of customer facing professionalism. Didn't speak unless absolutely necessary and that was just the spiel corporate tells them to say. We needed a large cart to move a box from the back of the store. He just pointed to the regular shopping carts. At check out there was no interaction other than 'do you want insurance'. So zero stars for customer service. Not a big deal. They have a nice selection and if we are looking for something they carry we'll stop in again. It just would have been nice to share a bit of friendly interaction with a fellow human being but, whatever.

I had created some posters for the business online and was just picking them up in store. They were…read moredone rather quickly and they looked really good, I did indeed love them and the quality of them was very good. But Luca (hope I spelled it right) was working the printing services area. I picked up my posters and I had asked him how much would he charge to laminate my uncle's obituary card, he quickly grabbed it and took care of it. I really appreciated how he handled it with care and told me don't worry about the cost that he would take care of it, this means so much to me as this is important to me and I didn't want it to be damaged. Luca was very sweet and left a lasting impression on me. I really hope Luca gets some praise for making my day and for being so kind, but also being a great employee. Making sure I loved the posters and showing them to me and also doing that favor for me with my uncle's obituary. Lucas customer service was on point and I appreciate it so much. I will for sure be doing ALL of my printing services for the business from now on, here! All thanks to Luca!