Just purchased 2 new phones, and brought them to Lincoln store to switch info. We were greeted by…read moreLuis, and he proceeded to work on phones. He was professional, courteous, and knowledgeable. I would highly recommend you visit Luis next time you need to t mobile. Ty.

Terrible customer service…read more The staff were more interested in pushing expensive phones than selling the cheaper phone I was interested in. Made a comment on the phone being "economy" as if it was less than. The staff also seemed completely unprepared to answer basic questions about the phones and plans. It was if they didn't know their ass from their elbow. There was also loud music playing in the store, as if it was a club. I recommend going elsewhere.

This is a small strip mall in Warwick, not far from all the other strip malls and large shopping…read morecenters of the area. There's a Verizon store, as expected, but they also have a CBD store, a Martial arts school, a nail salon and spa, a community work space, and much more. There's plenty of parking in front of each one of the businesses, making it easy for customers to get in/out. Right on Bald Hill road, this is a convenient location for many.

I went to the Verizon store located at 1200 Bald Hill Rd to add an International calling plan to my…read moreservice plan. After waiting for 20 minutes, the manager began to help someone who had walked in after I had arrived. I politely interrupted and informed Mike that I had arrived long before this customer he was helping. However, Mike did not seem to care and told me to " wait, and he would be with me shortly". After another 10 minutes passed, Mike H. finally turned his attention to me. I explained I was there to add an international calling plan as I was traveling out of the country for approximately 18 days. After allowing him access to my account, he refused to help me as the account is listed under my daughter and son in law at the same address as mine. HE REFUSED TO CONTACT MY DAUGHTER TO ASK PERMISSION TO ALLOW THIS TRANSACTION. I explained to Mike that on several occasions when I have visited this store for this same request, the service person contacted my daughter for authorization and completed my request. Mike told me that my daughter had to call Customer Service to complete my request! THAT's ODD- I THOUGHT MIKE REPRESENTED CUSTOMER SERVICE! I believe Mike was very rude (borderline belligerent ) to me and would never go back to this store again. I returned home and completed the transaction on the phone with a very pleasant agent. A very disgruntled senior citizen!

DO NOT COME HERE! This is not truly a Verizon store!…read more I had the worst experience ordering a mobile hotspot here. I came in on a Sunday and placed the order and picked it up Wednesday. I asked the store rep here to activate it in store to confirm that it worked. He could not get it working and sent me with it to the true Verizon corporate store on route 1 across from Target. I should have gone to this legit corporate store to begin with. At the corporate store, they confirmed that the hotspot I received from the 1230 Ave location was defective and provided me with a new hotspot that was set up in less than 10 minutes. Then I had to return the original hotspot to the original location 1230 Newport Ave )because the true Verizon store could not process a return from this third party retailer) and had the WORST experience. It was a HUGE hassle where even the store rep was hung up on and disconnected repeatedly while attempting to process the return with the other company reps. Everything required multiple approval codes and calls and escalations. I wasted so much time at this store when I could have just done everything at the true, corporate location on route 1. Despite the Verizon signs everywhere, be advised that this 1230 Newport Ave location is not actually a true Verizon store with full service capabilities. While the reps here tried to be helpful this was the most frustrating experience I have ever had with a cell phone store and would completely discourage anyone from even setting foot inside this store! Even the rep was super frustrated with his own company! It took literally over an hour to process a return and it was extremely frustrating that even the store reps could not work with their corporate contacts and system. I wrote this whole review while living through this hellish experience. AVOID this place and go to the corporate location on Route 1. This was the worst!

Stopped by to upgrade a phone and Al was a treat! Great service & really funny guy. Highly…read morerecommend to see him if you need any help.

Wasted trip. I should've called. Computers advertised may not reflect actual inventory. After…read morenegotiating a deal for a laptop that was more than I wanted to spend I was told that the credit card machine was down. No attempt was made to come up with a reasonable solution or to even get my contact info.

Website does not exist anymore you will have to go to their store to see their inventoryread more

I really needed help and didn't receive any. I was explaining how I gave access to my phone to a…read morescammer and I just didn't know what to do. I know absolutely nothing about how phones work I was asking questions and just getting looked at by two men doing nothing. There wasn't any one else in the store so I don't understand why I wasn't being helped with the questions that I had. The man told me something that I could do with the phone I told him that I didn't know how to do that , I wasn't given just met with silence. It was an absolute waste of my time and to think I was considering switching from the Cox internet service that I have to Verizon. Absolutely not anymore.

Kassie at the Westerly Rhode Island branch was incredibly helpful! We had purchased phones online…read moreand were hit with some surprise fees. Kassie helped us wade through the fees we could understand what was going on. Although she was very busy she took time to not only explain the fees but write them down. We highly recommend Kassie at the Westerly branch

Wayne was so patient, friendly, and helpful! He went out of his way to help my mom, who has…read moredementia and was just admitted to a nursing home. To the point of even personally delivering her new phone case to the nursing home on his own time! I was touched by his kindness and compassion. Wayne definitely deserves to be recognized (and hopefully given a raise)! Thank you for your excellent care and support, Wayne!

After having difficulty dealing with the online service to purchase a new iPhone, I went into this…read moreVerizon store. Jay Mendes, the Store Manager, handled the entire purchase and resolved my issue. He even went so far as to install the Bluetooth in my car. He was knowledgeable, professional, and caring. As a 77 year old, my phone is my lifeline and can also be a daunting tool. It was great to have someone explain things so thoroughly, thank you.

Horrible customer service. Unscrupulous billing practices. Stay away from this provider.read more

This store is great. The staff is very knowledgeable and helpful. They really Go The Extra Smile…read morewith you. The referral program is also great. The accessory discounts are very considerably.

Called him , told him problem, he said come in Ill have phone…read morefixed in 10 min. The man did not lie , my phone was up in running in less then 10. I would highly recommend. Also the price was very fair.

They fixes my iphone x screen in 10mins. I also have one year warranty on my phone screen from cell…read moresurgeon. my phone works well. thank you guys