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    New Braunfels, TX

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    2.7 (7 reviews)
    Open 10:00 am - 8:00 pm

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    4 months ago

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    3 months ago

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    5 months ago

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    2 months ago

    I went in to pay off my device and the staff was very helpful and nice. The manager took care of me right away.

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    1 year ago

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    Spectrum

    Spectrum

    1.3(16 reviews)
    0.7 mi

    This is a Spectrum customer service review. As a new Spectrum customer in the Palm Springs area, I…read moredecided to take the offer on the phone service. The monthly price was really terrific. The new phone arrived quickly but then my problem started. As an east coast transplant, my carrier was Xfinity. Their website made it impossible to get the necessary Transfer Pin to keep my old number. I scheduled an appointment with a Spectrum rep for assistance. Lucky for me, Roberto Espinoza was my Spectrum customer service person. He was calm and resourceful in navigating through the Xfinity customer service online assistance. It wasn't easy and it took all his knowledge and resourcefulness to get the transfer done. (I tried on my own speaking to 4 different Xfinity people and accomplished nothing.) As frustrated as I was with the Xfinity transfer process, I was even more pleased that Roberto was working on my behalf to get the task done. Thank you Roberto, you are an excellent example of what customer service should be. Joe Pagano

    This is the worst company/store I have ever been a customer at. Do NOT use this company, and do NOT…read morestep foot inside this store. After declining anything but internet, they secretly upgraded my plan to add Spectrum TV and DOUBLED my bill. They didn't even give me the right equipment; instead of a router, they gave me an extender, and I had to jump through hoops for 48 hours to get the issue resolved. When I realized my bill had doubled, they wouldn't reimburse me or change my plan back down. I called to disconnect my account, and they spent 45 minutes trying to "make it right" by upselling me yet AGAIN. When they finally disconnected the account, they told me to bring the equipment in to the store within the next two weeks. That was yesterday. Today, I went to the store, two kids in tow, and they told me that "the equipment needs to be turned in to UPS "for my "convenience" so that I didn't have to "wait in line" and that it was "policy". I didn't want to waste my time arguing with them that there were three customers in the entire store, four employees on their cellphones, and that I just spent 10 minutes unloading my toddlers out of the car, so I left politely and went to UPS. UPS was closed for Labor Day though, because they value their employees' well beings, unlike this company. After talking to someone who had just disconnected their account a week ago and took in their equipment to the SAME STORE, I realized they were lying. I drove back to Spectrum, told them this exact story, and they were CONVENIENTLY able to "override" despite not having the data in their system anymore..? What a load of bs from a group of lazy employees. If scam culture had a corporate name, it would be Spectrum. This business is disgusting, and I hope this review makes any customers think twice before giving them their money. Run.

    T-Mobile Authorized Retailer - mobilephones - Updated September 2026

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