Disappointing ! Went to the store in plant city and bought two phones. I only had one activated as…read moremy husband. Using the other one. I asked the lady that set me up don't cut off his phone because he needs it for business. Can he come at any time and she said yes within two weeks !!! nightmare When I got home, his phone didn't work the next morning. I had to call ! Had his phone turned back on again, and explained it all to the Verizon customer service ! Same thing happened again. He wasn't getting any calls. Nothing going in nothing going out.! I paid $29.99 a piece for two different phones to be turned on and for them to do everything! He could not use his phone I had to call again customer service, put it back on again. I set up the phone myself and ask for a refund which I was given ! So the only thing that I can tell you is be prepared if you buy a phone to turn in your old one and set it up right away or you will not have service !! I have had Verizon for over 20 years!! I like them because of their reliability, but be careful when you're being set up for the 29.99 I remember when they used to set your phone up for free!!!! I remember when you got a free phone I guess that was a long time ago. Nothings free anymore.!

Was not able to access data on my phone. Stopped at Verizon in Plant City, Fl and San was able to…read morehelp me reset my phone and now I have the internet again!!! Sam very helpful including showing me how to network in the future.

Walked right in with no wait and was assisted by Chris. He was attentive in listening to my issues…read moreand helpful in quickly solving them. Great Job Chris! Thank you. Karen

They wasted my time. I walked in the store to get the new iPhone. The lady started the sales…read moreTransaction. Somebody told her that they were only selling new phones to new lines customers when she went to the back to get the phone. Later somebody came and said their machine is down and they can't sell new iPhones. I told him I would wait for them. and they started sweating... They are liars and this is not a corporate store. Years ago they were great now they seem to be slipping and lying to their customers. Don't bother going to that store.

Shout-out to Carlos for hooking up a family of three with new phones and network. He also took care…read moreof my daughter by shipping her a phone in middle of nowhere Nebraska and walking her through the process of getting connected. Otherwise she'd have to drive two hours to the nearest Verizon store.

Stopped in today to discuss options. Jason was super helpful and friendly. He analyzed my plans…read moreand made suggestions that totally accommodated my needs. I highly recommend this Verizon location. Easy access, Plenty of parking, and fabulous employees.

A basic review: Greg…read morewas friendly, knowledgeable, and helpful. Nothing more, nothing less.

I have had some atrocious experiences with Verizon stores and wish to never visit one, but this…read morelocation was not too shabby. The sales representatives did not hassle me or try to strong arm me at all. The 4 star rating is due to the front door associate who was incredibly nice and empathetic to the long wait time situation. He gave us the proper wait time and followed up with us throughout to ensure we knew our place in line. Our salesman was straight to the point and allowed me to get in and get out without hassling me with additional purchases or upgrades once I said no the first time. I gave this a 4 instead of a 5 because there was a customer complaining about her bill in front of everyone and it took 3-4 associates to try to explain a billing issue to her and didn't even ask her to come to the desk or away from everyone else. They allowed her to make a huge scene and distract the customers. One associate seemed extremely frustrated with the customer. He spoke in a soft voice, but had the "I am going to strangle you" look the whole time and did the same when he walked away. ***Verizon is switching all loyalty plans to monthly plans so be careful when upgrading your phone. They add on the full retail price of the phone to your monthly plan over a 24 month period. There is a promotion for the first 24 months where you get $25 off the phone a month if you had a contract with them, but it will fall off after the 2 years. There are pros and cons to this so do your research***

Do not go here. Walked out of here spending $600 for a normal service plan and a iPhone 15, and for…read morefirst week I owned the phone I had no service and couldn't even call. Went to go get a refund, they gave me $200 back on my card and wouldn't give me the rest back since I used cash. Been waiting 2 weeks for this check to show and never has. Poor service and worst customer service.

Zero stars would be better. Went to store to buy 2 watches. Told shawn we wanted 2 exactly like the…read moreones we currently have. He was helpful and distracted! He opened my new watch it is 1 size smaller but I said ok that's fine the other watch he said this one is an exact match to the one my brother had on. No need to open just set up when we get home. Of course that's a lie. Got home its a different color. I go back to store and he walks out I said this is not chrome it's Blask I need to return this. He then told me he would call the cops on me and have me removed from the store. The nice black man working there said come here I'll do it for you. Shawn then every 30 seconds popped his head out and made snide comments. Do not buy from that store - go to a REAL Verion store. This one is bad! Worst customer service ever.

Maria was great, very professional and said she would help us get our concerns resolved, the team…read moreat this location is wonderful. I had a concern with my bill and Maria fixed all the issues and confirmed that it was fixed before I left. She was great to work with and a leader on your team.. thank you again.

Joe was great! I wanted to switch to Verizon & get a new device & he helped me out with the whole…read moreprocess. He's very professional, knowledgeable, & helpful. I highly recommend. GIVE THAT MAN A RAISE!

Awful employees. I felt like I was in a ghetto. Rap music blasting and rude service. Verizon lost…read moremy service

I was impressed with the staff and the manager at the plant city location. Got a free Wi-Fi box to…read morestart their service which was a snap to install.

Darius was an amazing manager. He perfectly explained the problem with my phone and fixed it asap…read more He was kind and helpful. Thank you Darius!

One word to describe the service received. WOW! We had the pleasure of Christian assisting us…read morewith moving a phone from from another provider onto an existing AT&T account. Christian also assisted in the upgrade of my phone as well. There were several other customers in the store and he made each one of us feel like we had his undivided attention. I used to say going to a phone provider store was worse than buying a car. Not sure I can say that any longer thanks to Christian and the remarkable service he provided.

DON'T GO HERE! They have screwed every phone order we have…read moredone here. They messed up the orders for our 3 phones about 4 years ago and they just did it again. All 3 either ordered wrong, extra items ordered or cross messaging about the order. Never again! We'll drive across town to another Verizon store.

The service was very good. The technician was sympathetic to my request to change service plan…read more there was no pressure to upgrade my plan or phone. Information was given upon my asking questions. I was given time to decide whether or not I wanted to upgrade my phone. when I decided to upgrade, everything went smoothly and quickly. Since I don't like paying full price for phones, the price I ended up paying was good.

Julián and Jon were extremely helpful when I visited recently to check my account regarding…read moreinternational plans. Helpful people at this location!

I was on a call with a young lady. She wasn't super nice, and sounded like she wanted me off the…read morephone as soon as possible. I called about my internet. I was left on hold for a hour until they picked up just to be on hold for another hour.