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    T-Mobile Authorized Retailer

    2.6 (11 reviews)
    Closed • 12:00 pm - 6:00 PM

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    3 months ago

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    2 months ago

    Very Helpful and courteous. Matthew is nice and helped me save money at the same time.

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    2 years ago

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    AT&T Store

    AT&T Store

    2.6(24 reviews)
    3.2 mi•Stone Oak
    •$$$

    Ever go to a place where there are so a few people, both employees and customers that you can't…read moreunderstand why you've waited 20 minutes to speak with someone? Well, that won't happen here at least it hasn't to me yet. From the moment I walked in and was signing in to their kiosk a nice representative called out to me from the other side of the store to tell me not to bother signing up that she was coming over to help me right now. That was a surprise and a pleasant one at that. She was as friendly as can be even though she wasn't 100% sure of how to fix the problem I was having with my account but she at least took the issue and owned it until she was finally able to get assistance from her helpline. The problem I was having had to do with a Sim card apparently and I needed to get another one to replace it. She could've charged me the five dollar fee for that replacement but she didn't and just for five dollar unexpected savings,I was even more grateful. I know no one wants to have to go into a cell phone store for any reason really but if you do have to you should be able to feel confident that they do have employees that are cheerful and ready to help you and won't try to pass you off to some anonymous person on the phone from another country that barely understands the language.

    If it had no stars, I would have chooosen that one. I did not even get through the front door…read morewithout a nasty/rude front desk lady stopping me and not letting me proceed further. I was from out of town, no service to my phone, and no locations to where I was. I lost my DL but had a copy. She would not let me explain, would not let me speak with a manage acting as if she was one and told me my phone was not compatible without even checking. Have some EMPATHY and help your customers whom have been with the company longer than she probably has been alive!!! I went 3 days w/o phone until I got home to my AT&T Location store. The gentleman took care of my needs within 20 minutes. Satisfactory to him, thumbs down to this store location and their employees

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    T-Mobile

    T-Mobile

    3.3(4 reviews)
    3.0 mi

    I broke my phone and completely lost access to the screen. All I had was an iPad, which I brought…read morewith me to the store so I could use WiFi and send messages through iMessage. While I was there for another reason, I had to be on the phone with customer support. When I was finally ready to purchase a phone, the process became extremely stressful. The staff kept insisting that I had to use the T Life app to buy the phone and told me it was the only way to make a purchase. Since I did not have access to my phone number to authorize the login, the app locked me out. I explained the situation, but they still said that was the only option. I ended up calling my mom to get her login information just so I could move forward. Once I finally got signed in, the app was glitchy and would not even show me the phone categories. Thankfully, one of the employees took the time to help me and was able to get the app working after about five minutes. I appreciated his help and patience during an otherwise frustrating experience. Unfortunately, once the app loaded, I found out they did not have the phone I wanted in stock. I wasted so much time there and still had to go to another store. If I had known they did not have any phones available, I would have gone somewhere else in the first place. Thankfully, the other location did not force me to use the app and actually helped me in person.

    The people at this location are fantastic! Very helpful and very patient. They helped all five of…read moreus on our plan transfer and set up all of our data. Hats off to Latoya, who was downright amazing!

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    T-Mobile
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    T-Mobile Authorized Retailer - mobilephones - Updated September 2026

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