Cancel

    Open app

    Search

    AT&T Store

    2.6 (24 reviews)
    Open • 9:00 am - 8:00 pm
    Updated over 3 months ago

    AT&T Store Photos

    You might also consider

    Recommended Reviews - AT&T Store

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    ATT front
    Sarah H.

    When I entered the store there were a few employees walking around looking for something to do, a few helping customers, however no greeting from anyone until I forced eye contact with someone who worked there, then she saw she had no other choice than to ask if I needed help. Denise is the employee who got stuck with having to handle me, I suppose. I like to greet everyone with a smile, but Denise must have not seen mine under the mask. During this entire conversation, I was presented with an attitude of "I have WAY better things to do than help you" by Denise. She asked what I was here for, I told her "the promotion to upgrade my phone for free". She offered all the different iPhones I could have, none of the options I was looking for (because she only mentioned the phones that had extra add ons/more expensive) so I told her no I am looking for a free one. She said "okay yeah I have those in green". She comes back out and says there'll be tax fees I would still have to pay (which I was fine with) but then that this model had more storage space so I'd be paying a fee on top of that as well. That is EXACTLY what I said I was not wanting. I wanted the most basic, low storage phone so the upgrade had the least costs (I'm a college student, you know how that is) and Denise did absolutely nothing to help me. I asked if she could tell me if other stores in the area had them in stock to which she responded with a rude attitude "Nah I can't see that but yeah, good luck, you're not going to find them around here." Update: I spoke with the Manager at this location and we discussed how that is not the typical behavior they show at that store. He really seemed to listen to my situation, addressed everything that needed to be, and was able to confidently assure me that any future experiences here will be welcoming. 1 star disappeared from my updated review because Denise took it, but the other 4 will be holding up well.

    This is how a REAL retail store should operate. This is a photo of the crew at the AT$T store in Ala Moana Mall in Honolulu, HI.

    See all

    Photo of Erik P.
    1000
    117
    166

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 days ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 0

    6 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Eric was incredibly helpful! The most helpful AT&T employee I have ever dealt with in 10+ years.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of V S.
    0
    1
    0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Kim B.
    51
    6
    1

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Phil R.
    745
    9
    9

    12 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Tracy was great to work with. Answered every question and as well as all others that were close by. Thanks again!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of J W.
    21
    5
    1

    8 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Mykee O.
    44
    36
    621

    12 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Josh L.
    757
    32
    802

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - AT&T Store

    You might also consider

    Verify this business for free

    People searched for Mobile Phones 378 times last month within 15 miles of this business.

    Verify this business

    T-Mobile

    T-Mobile

    3.3(4 reviews)
    3.5 mi

    I broke my phone and completely lost access to the screen. All I had was an iPad, which I brought…read morewith me to the store so I could use WiFi and send messages through iMessage. While I was there for another reason, I had to be on the phone with customer support. When I was finally ready to purchase a phone, the process became extremely stressful. The staff kept insisting that I had to use the T Life app to buy the phone and told me it was the only way to make a purchase. Since I did not have access to my phone number to authorize the login, the app locked me out. I explained the situation, but they still said that was the only option. I ended up calling my mom to get her login information just so I could move forward. Once I finally got signed in, the app was glitchy and would not even show me the phone categories. Thankfully, one of the employees took the time to help me and was able to get the app working after about five minutes. I appreciated his help and patience during an otherwise frustrating experience. Unfortunately, once the app loaded, I found out they did not have the phone I wanted in stock. I wasted so much time there and still had to go to another store. If I had known they did not have any phones available, I would have gone somewhere else in the first place. Thankfully, the other location did not force me to use the app and actually helped me in person.

    The people at this location are fantastic! Very helpful and very patient. They helped all five of…read moreus on our plan transfer and set up all of our data. Hats off to Latoya, who was downright amazing!

    Photos
    T-Mobile
    T-Mobile
    T-Mobile

    See all

    AT&T Store - mobilephones - Updated September 2026

    Loading...
    Loading...
    Loading...