Poor customer service, there are 3 employees and 15 customers , I hate coming here very POOR…read moreSERVICE

Extremely frustrating and pathetic level of service. Constant lags of up to 2 minutes! Makes…read moreteleconferencing and gaming almost impossible. Can't wait to get off their network.

I went to a Corporate Verizon store in Redlands on September 7th to upgrade from my IPhone 7, and…read morewas told they had no IPhones available and got very scammy vibes. So I went to the Franchise Verizon store in San Bernardino near Costco and could not have been happier with the incredible customer service I received. Customer Service Rep Malik was so polite, patient, and knowledgeable. I am a senior citizen so I really appreciated his patience with the lack of tech knowledge I have, and will only be going to this store in the future.

Buyer Beware! I'm usually very cautious and do not fall for sales pitches or salespeople; however,…read moreDimone caught me off guard and I was under duress. I was doing 4 things at a time and was distracted while trying to establish service. I should've followed my gut and left. I filed formal complaints with California Public Utilities Commission and Verizon Customer Service. In short, I was supposed to only finance $200 and I ended up financing $1,610.00 because of the way Dimone finagled the account set-up. On Monday, 3/4/2024. I will send a demand letter to Verizon Legal Department to request remedies and cures for the unethical and fraudulent conduct of Wireless Plus, a Verizon Authorized Retailer, that caused personal injury to myself and my business line that was ported into Verizon as a new transfer account. I've already spent a little bit more than 5 hours trying to fix my account issues. On 2/28/24 from 3:30pm to 6:30pm, I was in a Loma Linda Verizon authorized retailer store to trade-in an old phone and start new business service. The representative, Dimone promised $1000.00 credit for an iPhone 15 Pro for new service and trading in my old phone. The wireless gateway was supposed to be free. I was promised a $70 bill and 2 days later I reviewed the bill to find no promotions were applied and my bill was $190.00. Dimone also added a protection plan that was not asked for. He also put the store's address as my billing address and entered a bogus contact number. On 3/1/2024, I visited a Sherman Oaks corporate location to get some clarity on my bill and to return the devices associated with my new account. I was told I need to handle the return at the Loma Linda authorized retailer store. I was also advised on the frequent complaints about unethical and fraudulent transactions at authorized retailer stores.

The new store front beautiful and seated chairs and table…read more The costumer service was on point. Joe did an amazing job taking care of my family. I highly recommend going to Joe for your needs here. 12/10 I will definitely be coming here again.

Our service has been turned off after adding internet service to our phone service, our payment has…read moregone up so much and it was a $35 dollar add on. We try to resolve the problem and we have been ignored by customer service with the AI being no help and the store people lying to us I do not recommend using Verizon they have terrible customer service. Also made me wait out in the heat at front of store, at opening timedue to no employees available to help.

I left my son's switch for it to be repair and when I went to pick it up your store was gone. It's…read moresad because my son was excited that his switch has finally been fixed and now your business is no where to be found.

I went to buy some stuff for my little sister and the worker who helped me was nice and really…read morehelped me out with recommendations. 100% would go again if I ever need help with phone problems!

I came to MacGuyz for water damage on my iPhone after a really frustrating experience at another…read morerepair shop. What stood out immediately was how competent and straightforward MacGuyz was. Even though they don't loudly advertise water damage repair on their website, they were far more prepared to actually handle the situation. They immediately knew my phone model, confirmed I'd taken the right steps (powered off, dried the phone, SIM removed), and clearly explained what they would do next and what to realistically expect. There were no scare tactics or loaded language--just honest, knowledgeable help. They were upfront about costs, didn't try to talk me out of getting help, and were cheaper than the place that explicitly advertises water damage repair but wouldn't even try. I left feeling informed and taken care of instead of stressed out. If you want people who actually know what they're doing, MacGuyz is the place.

helpful and knowledgeable Technicians reasonable prices,…read moreit was great to work with a small town business that has integrity and professionalism

Came in to get a phone upgrade. It wasn't busy, and I was helped quickly by Mike. I pretty much…read morealready knew what I wanted, but I will point out that Mike didn't exactly run me through different options. Not a big deal--I don't usually want to be given product pitches anyhow. Unfortunately, my experience was marred the next day, when I started receiving texts about how I had apparently added Protection360 for my device. I did not do this, and I was not informed about this being added on during my time at T-Mobile. If you search online, you'll quickly find that many people have this same experience of reps subscribing you to add-ons due to commissions and pressure from management. In short: Be careful and check your add-ons in the T-Mobile app.

Just came and dropped $600 to upgrade a loved one's phone. Rebecca helped us. She isn't in a rush…read moreto help or do the most for customers or much at all. Just the bare minimum. Meh seems like sales bother her. In a rush to get you out. Did I buy the phone? Yes because I really wanted to get it for him. Will I be back to upgrade my son and daughters with her next week no.

It's 613 and I'm walking into the store or trying to walk into the store but can't because they're…read moreclosing due to scheduling issues even though the door says seven even though he looked ready to go watch a soccer game I am so disappointed I literally was coming into buy five phones and two watches. I will give my business to someone else. This is ridiculous. I am so disappointed at&T and I hope they do something to fix the issue with this branch

Absolutely terrible. They almost never answer a call and when we needed to replace a phone…read moreimmediately they refuse to tell if they have it in stock. Then we need to go to the store and wait an hour to answer that simple question. Highly recommend any company other than AT&T.

Stopped in for Pokemon and to look at the laptops. Sadly no…read morePokemon were in stock. But I did grab a laptop. When I walked over to look at laptops, Joseph helped me immediately. He was super friendly and answered my questions. I expressed my love for HP and he showed me some specials they had. I ended up going with a HP OmniBook because it was $300 off. I was considering a warranty but for 1yr at $170 and it doesn't start until after the 1yr manufacturing warranty it wasn't worth it. I passed because that's not worth it. Overall, the service was great and the value was too. I just don't like their warranty program and bummed they didn't have Pokemon.

I ordered a stove for my rental property and at first, everything went well. Brandon my salesman…read morewas excellent, he did everything right. The issue was the delivery company, Ctsi, they were supposed to deliver my stove to the rental property. They tried to deliver it to my house and then argued with me, that they couldn't drive around the block to the correct place. I went back to Best Buy ready to cancel the whole order, but Brandon worked hard to get another delivery date within 48 hours. Not only did he get it rescheduled, they used a different delivery company. Ctsi is a terrible delivery service and Best Buy needs to stop using them because they are bringing down their reputation. Looking over their reviews, it's obvious I'm not the only one to have problems with Ctsi. Do better Best Buy.

service was quick! replaced my iphone 11 screen - even offered to order me a brand new iphone 13…read morefor the same price. didn't want me to waste cash on a new screen if i could have a better phone. i'm addicted to my old timey 11 though. she was nice, informative, helpful, quick, and did a fantastic job. i can now use my phone without fear of slicing my index finger. 10/10

In-N-Out quickly. Nice part of Yucaipa where you can walk around while you wait get, a coffee…read more nice lady too

I cannot recommend this store more than to say if you want the BEST customer service, you need to…read morehead here! Seek out Isrrael because he has to be one of the nicest, most helpful people I have come across in customer service, or any other service, in a very long time. I had gone to the store in Beaumont to upgrade my Samsung because it was time and my screen had cracked. The service out there was not helpful at all. After spending about 15 minutes with them, all they could say was that they didn't have any of the 21s in stock. They could have saved me time and said that from the beginning. They didn't offer to check other stores, just that they could order it and get it in November. I proceeded to call the store in Yucaipa and at Citrus Plaza to be told they didn't have them either. I finally called the Victra store and was lucky enough to get Izzy. He let me know they did not have that phone in syock, but recommended the 20 for a few reasons and they had it in stock. He out it on hold for me and we headed down. He was super helpful getting it all set up; they were issues going from 4G to 5G, but I didn't have to deal with it. He made sure to tell me about the different offers I could get and helped me get the lowest increase to my bill. Not only did I get a new Samsung 20 FE 5G, but I got a Galaxy Tab A7 as well. To make it an even better experience, he was able to help my husband out. He's been looking for the 1Phone 13 Max Pro with no success. Izzy called around, did some other searching, and my husband walked out with that new phone and an iPad for $4 more a month! Omar was a super help in getting him all set up and his stuff transferred. These two gentlemen made a what started as a stressful experience, not so. Izzy is assistant manager, but acts much like an owner in the time and patience he put into what he does. Just amazing!

No star for this store. Customer service terrible. I was waiting for 40 minutes standing. The…read moreperson was busy helping other customers. I ask the employee.I only hear for a pickup order. Employee didn't give me a good answer. This employee told me I needed to wait in line. This store need have more people for customers service. Management need to improve on this situation. It's very upsetting.