I went to a Corporate Verizon store in Redlands on September 7th to upgrade from my IPhone 7, and…read morewas told they had no IPhones available and got very scammy vibes. So I went to the Franchise Verizon store in San Bernardino near Costco and could not have been happier with the incredible customer service I received. Customer Service Rep Malik was so polite, patient, and knowledgeable. I am a senior citizen so I really appreciated his patience with the lack of tech knowledge I have, and will only be going to this store in the future.

Buyer Beware! I'm usually very cautious and do not fall for sales pitches or salespeople; however,…read moreDimone caught me off guard and I was under duress. I was doing 4 things at a time and was distracted while trying to establish service. I should've followed my gut and left. I filed formal complaints with California Public Utilities Commission and Verizon Customer Service. In short, I was supposed to only finance $200 and I ended up financing $1,610.00 because of the way Dimone finagled the account set-up. On Monday, 3/4/2024. I will send a demand letter to Verizon Legal Department to request remedies and cures for the unethical and fraudulent conduct of Wireless Plus, a Verizon Authorized Retailer, that caused personal injury to myself and my business line that was ported into Verizon as a new transfer account. I've already spent a little bit more than 5 hours trying to fix my account issues. On 2/28/24 from 3:30pm to 6:30pm, I was in a Loma Linda Verizon authorized retailer store to trade-in an old phone and start new business service. The representative, Dimone promised $1000.00 credit for an iPhone 15 Pro for new service and trading in my old phone. The wireless gateway was supposed to be free. I was promised a $70 bill and 2 days later I reviewed the bill to find no promotions were applied and my bill was $190.00. Dimone also added a protection plan that was not asked for. He also put the store's address as my billing address and entered a bogus contact number. On 3/1/2024, I visited a Sherman Oaks corporate location to get some clarity on my bill and to return the devices associated with my new account. I was told I need to handle the return at the Loma Linda authorized retailer store. I was also advised on the frequent complaints about unethical and fraudulent transactions at authorized retailer stores.

service was quick! replaced my iphone 11 screen - even offered to order me a brand new iphone 13…read morefor the same price. didn't want me to waste cash on a new screen if i could have a better phone. i'm addicted to my old timey 11 though. she was nice, informative, helpful, quick, and did a fantastic job. i can now use my phone without fear of slicing my index finger. 10/10

In-N-Out quickly. Nice part of Yucaipa where you can walk around while you wait get, a coffee…read more nice lady too

I cannot recommend this store more than to say if you want the BEST customer service, you need to…read morehead here! Seek out Isrrael because he has to be one of the nicest, most helpful people I have come across in customer service, or any other service, in a very long time. I had gone to the store in Beaumont to upgrade my Samsung because it was time and my screen had cracked. The service out there was not helpful at all. After spending about 15 minutes with them, all they could say was that they didn't have any of the 21s in stock. They could have saved me time and said that from the beginning. They didn't offer to check other stores, just that they could order it and get it in November. I proceeded to call the store in Yucaipa and at Citrus Plaza to be told they didn't have them either. I finally called the Victra store and was lucky enough to get Izzy. He let me know they did not have that phone in syock, but recommended the 20 for a few reasons and they had it in stock. He out it on hold for me and we headed down. He was super helpful getting it all set up; they were issues going from 4G to 5G, but I didn't have to deal with it. He made sure to tell me about the different offers I could get and helped me get the lowest increase to my bill. Not only did I get a new Samsung 20 FE 5G, but I got a Galaxy Tab A7 as well. To make it an even better experience, he was able to help my husband out. He's been looking for the 1Phone 13 Max Pro with no success. Izzy called around, did some other searching, and my husband walked out with that new phone and an iPad for $4 more a month! Omar was a super help in getting him all set up and his stuff transferred. These two gentlemen made a what started as a stressful experience, not so. Izzy is assistant manager, but acts much like an owner in the time and patience he put into what he does. Just amazing!

KC was awesome. Had a cluster of a day with Verizon. When I came in, solved it, gave me a discount…read moreand looked good while doing it. Awesome service. Would recommend KC to anyone.

The boss helped me with amazing and FAST service ! 5 stars! Recommend them. Very happyread more

Don't go here they will mess up your device....... After…read morethem fixing my ph screen my phone would not stay charged past 1hr. I called to tell them the new problem and was told and I quote " It's Common sense that's a battery problem and has nothing to do with them replacing the screen" A quick GOOGLE search proved that to be not only incorrect, but something a person fixing phones should know. I was willing to try and remedy the problem but by the way you talked to a respectful paying customer, I'll Pass. If your undecided as to where and who to do business with, in regards to buying/fixing a Phone and your thinking of trying this place. I hope this helps you make an informed decision. I'm sure everyone's experience will be different but mines was a terrible one.

I came to MacGuyz for water damage on my iPhone after a really frustrating experience at another…read morerepair shop. What stood out immediately was how competent and straightforward MacGuyz was. Even though they don't loudly advertise water damage repair on their website, they were far more prepared to actually handle the situation. They immediately knew my phone model, confirmed I'd taken the right steps (powered off, dried the phone, SIM removed), and clearly explained what they would do next and what to realistically expect. There were no scare tactics or loaded language--just honest, knowledgeable help. They were upfront about costs, didn't try to talk me out of getting help, and were cheaper than the place that explicitly advertises water damage repair but wouldn't even try. I left feeling informed and taken care of instead of stressed out. If you want people who actually know what they're doing, MacGuyz is the place.

I've been to MacGuyz twice and Michael was so helpful...very knowledgeable, informative, patient &…read morefriendly. I highly recommend MacGuys for any Apple or Mac issues!! Reasonable pricing.

Best repair place inland empire I recommend this place…read more Always here to fix my phone problems

Went to get a screen replacement and the screen didn't fit it was uneven my speakers barely working…read moreI can't put a call on speaker it's overheating and they took my battery out and put in a bad one and they took forever

Poor customer service, there are 3 employees and 15 customers , I hate coming here very POOR…read moreSERVICE

Extremely frustrating and pathetic level of service. Constant lags of up to 2 minutes! Makes…read moreteleconferencing and gaming almost impossible. Can't wait to get off their network.

Greg, Has been…read moreserving the community for many of years, if you need your cell Phone repaired, Tablets repaired, purchase a computer, laptop, or accessories, Cellular Depot is the place to go, great price, for quality work.

Don't bother to bring your phone in. He WILL TAKE HIS TIME. Most of the time is babysitting and…read moregets nothing done. Came two days in a row back to back days to pay for phone bill and it's closed. The schedule is also wrong. I thought this place was at least good for paying a phone bill but I guess that's not the case if the store is closed. I wouldn't even consider this store a one star should have Half a star.

I left my son's switch for it to be repair and when I went to pick it up your store was gone. It's…read moresad because my son was excited that his switch has finally been fixed and now your business is no where to be found.

I went to buy some stuff for my little sister and the worker who helped me was nice and really…read morehelped me out with recommendations. 100% would go again if I ever need help with phone problems!

They need more representation and more sales people helping the customers the waiting time is too…read morelong.

So, come to find out, the payment plan on the phones is now 36 months rather than 24…read more Not happy that we don't get receipts and they ask us to sign on the device without knowing what we are signing about. Also, some of these locations charge about $40 to set up! Essentially, you pay to get in store help. So close to leaving Verizon after over 20 years. My bill increases monthly!