Had issues with an online order and UPS. Went to the actual store and they sorted everything out for me despite all the issues. I recommend going to Carrera, she is a great representative and solved all my problems. read more

Avoid at all costs. As others said Val and Aleka are scammers who pretend to be nice until they make a sale. Reps pretend to be nice until they make a sale and they turn 180 after selling and installing a defective item. Avoid the store at all cost and just goto bestbuy. The 40 dollar screen protector they recommended had already lost its adhesiveness when it was put on. When asked for a replacement or refund. Store rep Aleka and manager Val made various excuses like being unable to resell the part at their store, that it's against compliance?, and that i should have bought the extended warranty on the part. Mind you the defect was immediately visible and I brought it to their attention immediately. The company either needs an overhaul on their policy or Val and Aleka retrained. read more

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They were amazing d so patient helping us get our rebate back. We had been fighting for 2 months trying to pay off At&t so that we could get our rebate back. read more

Jake McClure an absolute hero! My husband was locked out of his phone. After trouble shooting with T-mobile via phone to no avail decided to go into the nearest store. So glad we did. Jake fixed our phone within minutes. So knowledgeable! Thanks Jake!!! read more

Leaving a review for behavior from around 8 months ago, when I purchased an IPhone from this location. The sales representative up sold me a screen protector and told me that I could have it replaced when it deteriorates. I went to a local store today and I had no such plan active. When you shop here, ask for a receipt and save it. I was essentially sold that protector on the premise I could have it replaced down the line. Do not trust your sales representative to have your best interest in mind at this store (: read more

THANK YOU T-MOBILE PEOPLE at this store last night on 12/10/18...where two of your amazing employees went out of their way to help me set-up the new iWatch4 & help me download & set-up a few days old EKG app on the Watch & iPhone [also with my existing Cell & DIGITS plan]...WOW! Your employees are life savers! Fast forward to one day later...as in tonight..after work. I put on the watch after a stressful day at work & look at my post-work EKG....and Premature Ventricular Contractions are shockingly in abundance tonight on my new ECG enabled iWatch4 from T-Mobile! Yesterday, The SLO Apple Store did not have this past Friday's update yet & they refused to even help me! Fortunately, I notice an irregular heartbeat & palpitations a few days ago. I just thought that it a rare sporadic abnormal rhythm that I noticed about 15 years ago. Then I "broke" it with carotid massage & another technique after listening to it. Further work-up over a decade ago showed nothing. It seemed like a rare episode of benign Afib...maybe. On the other hand, this new PVC episode sometimes looks like Trigeminy PVC's. This is not good news....but it seems like between the new iWatch4 & EKG app, it maybe "saved" my life. The Watch sends the EKG strip to your iHealth phone app via Bluetooth & then you can send a professional looking EKG 30 sec strip to yourself, your MD, or whoever. The quality of the EKG is amazing. I surely know EKG since I first studied my Mom's Nursing EKG textbook before I was 12 years old. I then read Harrison's Text of medicine & later became an EKG Volunteer tech at Coney Island Hospital in NYC. Much later, I helped pioneer Intraoperative Evoked Potential monitoring at NYU Medical Center. Ironically, I much later needed that very same monitoring to help fuse my broken back much later in life to prevent getting paralyzed. I now benefit from my knowledge of current events, following tech & other news, & just plan dumb luck in using new advance tech to confirm that I have an abnormal heart beat...little did I know yesterday, that I would find such a serious abnormality, that so far, has lasted for hours. Anyway, while I am shocked that I found this & know what it is, I am also kind of shocked that the Watch is not programmed to recognize PVC's & can state that it is normal sinus rhythm... in error. Many MD reviewers [e.g. like S. Gupta] have worried about false positives with this...well this is a far more serious TRUE positive....along with many false negatives. It must be a simple matter to program the device to mimic at least what a basic "dumb" EKG machine can interpret. I suppose that then they would really have to get further FDA approval. In the wrong hands, I can see the dangers of this tech...no wonder that you have to check through all the disclaimers. Most youngsters or people who can understand the Tech, will likely not have abnormal EKG's. The oldsters like me, who really may need this watch's features may not bother with it...since it is both $500+ a plan. I surely need to follow-up with an EKG, a stress test, an Echo & likely more. I might need ablation of the site or it could be from damage from a so-called "silent MI". Anyway, it is amazing Tech....so if you at all suspect any problem with your heart, you may want to shell out for this. I had to pay about $500 bucks at the downtown SLO T-mobile store [where they did an amazing job helping me step up this new tech for over 1 hour...Bless them] & then $10 per month to link with my iPhone [which they also helped set me up with DIGITS & enabled linking my Cell number with my iWatch4. It even has a Dick Tracy type of cell service & also auto-sends your EKG results across your Condo to your iPhone to review later & then email if you like. Amazingly...tech has saved both me & my wife a number of times so far! I pray that it is nothing too serious. It is always something in this world. At least my other toys....like all my Alexa & Goggle devices have never scarred the hell out of me...so far. PVC's OMG! I really want to thank Apple for this watch in a way...but that Apple Store was total useless...they are far from Geniuses. They mistakenly told me that they could not update their old 4 software until doing it overnight sometime. They were at least 3 days late & seemed not to care when,or if they would have it updated. They made no effort to set-up a demo watch, nor bother to even try to set up a display watch. I have own most of their many products for over a decade & they fail this simple task. It is ironic that the people in T-Mobile did spend the time & had the compassion to help me. The Apple store's fail could have cost me my life...if I waited too long for them. With T-mobile's help & their iWatch4 with the new EKG software, tomorrow, I can walk into a Cardiologists office & show them several long EKG traces that document my problem.... read more

T-Mobile Authorized Retailer - My abnormal EKG with a seriously abnormal PVC rhythm taken via iWatch4 {T-Mobile} with new software. Maybe T-Mobile saved my life? Thanks! - Mobile Phones Near Me - San Luis Obispo, California

Worse T-Mobile in San Luis Obispo county. I have given this store 3 opportunities to make right and each time had been worse and more worse. Everything from straight lying to your face about your plans and ALWAYS trying to up sell! Never giving you options, you either take what they have to offer or oh well. Never have anything in stock and try to swindle younger people to pay for stuff that they do not need. The kid helping us was literally looking up cars instead of having our account up. F this store, I suggest go to marigold plaza or Atascadero where they're customer service is friendly and knowledgeable. They don't give you road blocks or LIE , that's the worst. I've been a T-Mobile customer for 30 years and this store has been by far worst issue dealing with T-Mobile read more

This location is honestly the best one I've ever been to. The manager Gee and his employees Aron and Ryan were beyond helpful! I was trying to leave a family plan and create my own line which sounds like an easy thing to do, but customer service made it very difficult so when I went to this location all three of them helped me out. I was just visiting SLO from Lompoc but I will most definitely make the trip out there just for this store. If I could give these guys more stars I would! read more

My phone stopped charging. I'm not rich nor do I want a new phone. The two people present on July 14 2024 would not help at all and said either buy d new phone or go to best buy read more

The Worst decision ever When it comes to cell phones Purchases. This will. be my third day Outfront of their store. Trying to warn customers if Your phone or Sims card was taken out of You'r site in the store. You'r Sims card Is compromise and cloned? I'll just say right now It was probably one of their employees Or all of them? If You like to hit me up or come downTown. and ask me Why your new phone settings Change on There own If you're having the same problems I might be able to help and tell you what to look for Hopefully it's not too late for you In my case it's already? Out. There social security number credit card and passwords Just trying to get the owner of the store to come out and explain to me why This happened in his store hopefully the message won't get intercepted. I gotta give it a try See what happens story to be continue. Well I've been at the store all day. Actually? It's been 3 days. No owner to talk to? Give it somebody out in front of my store with a big sign like the With the one on my truck I would go out and see what the problem is and if there's something I could do to improve Customer relationships Right. It's pretty obvious to me that this is a family run business that doesn't sell phones. They have other things going on in the back room because I've been here 3 days. I haven't seen 1 person walk Walk out with a T-Mobile bag I assume that would Have a new phone There's family members there 8 hours a day I'm wondering how they support themselves unless they're at mystery T-Mobile owner probably Uncle or papa T Pretty sure nobody in the family's gonna spill the means. I'm about to cloning and the information stealing going on In the back room Also when I was out front I got a text from T-Mobile opened up the attachment. My phone started getting attacked and files started getting deleted. I'm pretty sure that was Them. I was gonna go small claims but I'm pretty sure they've got a few cases pending and when it gets too hot they'll just take All their inventory out of the store change the owner's name put it in LLC cover there butts start hacking in cloning again And nobody will be the wiser So I'm just hanging out as long as it takes to make sure. Nobody goes in there and let's them walk away with their Sims card. End up like me. My whole life was on that phone personal and so on and now a whole world can get to it just pay for it on the Dark web and weight for Me too slip Up and they'll be there As far as my brand new $2000 Samsung is nothing but a brick that I can only use for phone calls. read more

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Don't answer their phones during normal business hours. Service overall is poor. I would go elsewhere.

If you need to go to T-Mobile then you have to come to this location. The employees were so nice and so helpful and easy to talk to. They were able to get me a brand new phone and ported my number over from ATT within 30-40 minutes which is absolutely ridiculously fast from what I am used to when getting new phones or switching service. It was so easy and so fast and it was a great experience. One of the people helping us was Christopher and he was great. There was another guy helping us too but I didn't get his name. Class A T-mobile service. All T-mobile franchises should be taking notes from this location. I can't get over how easy and flawless they made it. read more

I am with the previous reviewer Eric, at this T-Mobile they straight up lie to your face! I cannot believe that they are able to do business this way! They told me I could trade in my phone and get a new phone for free. I then got a bill for the phone, wait what!!!! I called customer care and they said that my phone didn't qualify for the trade-in so I would have to pay the difference. Are you kidding me???? give me my old phone back, or sorry we can't. When I came into address the issue, they were not only rude, they signed me up for a $15 a month service that I did not give them permission for!!!! Insult on top of injury! What is wrong with these people?? Sales is their only focus and they will straight up lie to you to get them. read more

T-Mobile has the worst customer service of any mobile provider on the central coast. It was a mistake switching over to them. All they do is make empty uninformed promises and apologize with no solution when they cannot follow through. I switched over from Verizon, before the switch we were told in store that they would pay off my phone and port my number over no problem. Sure they ported my number over for my phone but that was the only smooth part. They ended up adding multiple lines for my watch. It took me over a month to get the Apple Watch set up correctly with the right amount of line. They also never gave us any details on receiving reimbursement for paying off the phone. They would just say it's super easy and I'll get an email with the credit. Turns out that wasn't true. I had to google the website for the T-Mobile reimbursement. The site said I needed to upload a bill and a statement showing the phone had been paid off. I uploaded the bill and paid it off the day it came in from Verizon. Now the excuses begin. First it was that I didn't have the right bill, then it was we were outside of the window. After talking to the store manager Ruben Ortiz instructed us to go to the Verizon store and ask they print out a statement so I did. Still wasn't good enough for Ruben who is very condescending. Verizon simply does not supply what T-Mobile is asking for. I would just caution anyone lookin to switch over to T-Mobile to not deal with store #4820 on Marsh, Ruben, or his staff. Rueben is very rude and condescending, not to mention they are not very knowledgeable about their products or pricing. read more

T-Mobile Authorized Retailer - Don't go here. - Mobile Phones Near Me - San Luis Obispo, California

Excellent service provided by Justin Thomas and Yareli. Definitely the best TMobile store I've worked with. They had to run a few things by their manager JT (also awesome), but were able to get everything sorted out for me. Would definitely recommend visiting this store. read more

Shit store Doesn't help at all Horrible and lazy workers Claims they will help you and the. Change their mind and make you go somewhere else Don't go here ever Save your time and a find a good t mobile read more

ABSOLUTE SCAMMERS. I was sold on a home internet, being told that there is a 30 day trial period, after which I can decide to return or keep. I was told that by signing up for this, I would be eligible for discounts and promotions, including on accessories. The store representative sold me three accessories, telling me the cost for them would only be around 10 dollars instead of the $105 that they cost because of these discounts. The store representative installed all the accessories onto my phone (screen protector, phone case) and discarded all the packages! This I now understand is to have prevented me from returning. I was not given a physical receipt and was told that it is protocol for receipts to go to my t-mobile online account... which I now know isn't true. Turns out I'm paying full price on all these accessories that I would NEVER have purchased at that price on an INSTALLMENT plan, without any discounts that I was told I was getting as a complete LIE. And the icing on the cake is the home internet has a 15 day free trial period, not 30... Completely SCAMMED. Sales Rep #: ****864 read more

Came in to the store looking to switch from AT&T after paying so much and dealing with rude people. I walked in and Jorge and Andres welcomed me. They went into detail to tell me that I can a buy one get one on the iphones. ( we had iphone 6s) They helped me move over our info to the new phone. They made me feel comfortable like I wasn't a transaction I was a fellow friend! Thank you boys for making me feel so comfortable and taking care of my husband and I! read more

I went into T-Mobile and Maiko helped me get everything sorted out, he did all the transferring of our numbers and got me into two new Iphones! Honestly he was beyond helpful. I cannot thank him enough for everything he did, he was so kind and professional, I truly appreciated this after everything I had been through with Sprint. T-Mobile has the best customer service of all the cell company's and Maiko made it even that much better. Thank you Maiko! read more

Maiko and the T-Mobile crew made it super easy to switch over from our current carrier. They're very knowledgeable and they set us up with a plan that best fit our needs. We also got some sweet new phones and tablets that ended up being free with our new plan! If you haven't switched over to T-Mobile definitely head in to see how much you can save. The crew is super honest and not pushy at all. It doesn't hurt to check out you options, and I wish we did sooner. read more

Drove down from atascadero in the middle of the afternoon on Sunday and thre store was closed. It would be nice if your hours were the same as those listed online. read more

I've been bragging on T-Mobile for years. Having initially gotten it while living in LA, the service was always amazing. After moving back here years ago, it wasn't so good. However, over the last few years it's really improved in leaps and bounds. And now I don't know of a spot I don't have coverage along the Central Coast. Unlimited plans, contract-free, and GSM based, there is no reason not to get service with these guys. Now, not to start any kind of provider war, I'll keep the rest of this review to this location specifically. I'm so stoked there is a brick-and-mortar spot for T-Mobile in town. Not that I'd ever go to Santa Maria anyways. The location is fantastic, walking distance to anything downtown. The folks inside were all bright eyed and happy to chat and talk about the new spot and how excited they all were about it. It's super clean and they had lots of hardware in stock and on display. Plenty to look at, touch, test and try out. As is the case with stores like this, most of your experience and thoughts will come from why you're in here, but I don't have any complaints and despite the fact that the employees are not able to do all account modification and still require the occasional phone call to corporate (that's not their fault but policy), my experience was pleasant and enjoyable. read more

I came in to this store with my husband to switch him to an iPhone. I have been a customer of Tmobile for 10 years and every time I go into the store even if it takes a long time it always get resolved and the people are always helpful. This store just opened in slo which is really convenient because the only other one close to this area is in Santa Maria. They have only been open for a month and the employees are still training and learning but everyone was very helpful and in the end the goal we came into achieve was accomplished. We were helped by Kylie and Guadalupe who were really helpful and entertaining while we were waiting. The only reason why this was not 5 stars was because of the length of time it took. We were roughly in the store for 40 mins getting a new phone. Would be better it the process could be faster and streamlined. They make their employees call the national hotline number which they have to wait for and it takes 15 mins at the shortest. Tmobile as a national franchise needs to fix this process for their employees read more

beyond helpful staff and made life easy during 2 product returns . parking can be tricky

Great customer service. I was in the process of switching from AT&T to T-Moble, and AT&T turned it into this huge mess because of their policies. Andrew and another employee (didn't catch her name) were extremely helpful. They answered all of my questions and helped me deal with AT&T's annoying customer service. Glad I switched to T-Mobile! read more

T mobile has not been my carrier for going on 3 months , they continue to bill me monthly, and refuse to close my account until I pay for service not rendered. I called to ask them to please send me a closing bill and T mobile refused. They constantly have people from the Oxnard area harassing me at least 3 or 4 times weekly. Can someone guide me on how to get this poor quality ,customer service lacking business off my back. Stay away fro T mobile, it's very bad service and super expensive. read more

Wanted to give a huge thank you to the very patient and understanding staff at the store today. I went in and they went above and beyond to help me get a phone set up for my son. Even with a comedy of errors on my end when I couldn't unlock the phone for them, they helped to resolve the issue. I'm sorry that I don't remember the associates name, I believe it was Tey, she was amazing!!! Thanks again for your patience and expertise in getting the phone set up for my son!! read more

David's a homie, hooked up a sim card for free!

So happy to be getting away from Verizon, I paid an extra 30$ a month for Mexico service ave it didn't work for #!+&, t mobile had way more to offer. The guys were very helpful and accommodating, I'm excited to use my new phone. read more

Phone broke so I tried to have the exchange shipped here. They said it would be ready at the location in a few days and then an hour before I went in, they said the store actually couldn't process any exchanges and that I'd have to find somewhere else to do it. So I stayed without a phone for over a week, walking late at night on campus without any means of contact. read more

This store was not only helpful but enjoyable. They offered change for the meter, located in great location, friendly and helpful. I enjoyed my experience and will continue to refer this business to friends and family read more

Went in to get info about switching phone companies. Manager Mauricio was super helpful and knowledgeable, he was able to answer all my questions. He greeted everyone that came in and was very welcoming and respectful. read more

Great customer service. Process was quick and easy. All my questions were answered.Thank you Mauricio!

Well I've been a customer with T-Mobile for years and years and years. Every time I think I'm going to get ready to change to another service they up and do something to keep me as a customer. For the most part it is their customer service at the Stores. They have always been so helpful and leave me a better hands on phone tech. My experience with the San Luis Obispo store, even though it's only two weeks old as you see is five stars. Thank you for all your help. read more

Mauricio is a great sells man really knows what he is doing he is caring and 110% dedicated to meet a costumers needs highly recommend if you ever walk in this store ask for him he will take good care of you... thank you for taking care of all my phone issues... great costumer service read more

Andrew was super helpful. Helped us on a number of solutions for Internet at our place as well as traveling aboard with t-mobile. Think I am close to ditching Verizon for my last remaining line. read more

Look, I like T-Mobile as a carrier. But in regards to this store in particular, I added a tablet to my plan. I go home and look at the new line and it turns out the employee helpfully gave me a $9/month Jump plan! I never asked for this, nor was I told about it. A quick internet search reveals that I am not alone in having this experience at a T-Mobile store, so I doubt it was a simple "mistake." This is absurd. read more

I was from out of town for a conference and needed to recharge my phone to get home safely. T-Mobile employees Matthew and Andrew were kind enough to let me recharge my phone in the store. As I was waiting, customers would come in with all types of service requests and each one was handled with courtesy and professionalism. I am a long time T-Mobile customer and was very happy with the level of service I have received. read more

Josh and Lupita were the most helpful employees! You should give them a raise! They both were customer oriented. I am a business owner and would be honored to have such helpful employees. read more

The service here was excellent here today! I would definitely recommend this T Mobile store to others! They will work with you on getting the best deal possible! read more