Went in tmobile, worked with Cory ,had me in and out the door 29min ,thanks so much for good…read moreservice and well knowledge. I enjoyed my experience

Located in a safe part of town in a strip mall, this Tmobile store is very clean with all the…read moreupdated phones and accessories. Although the place looks sparce, in that I would think they would have more to sell? Anyways just an observation. That said I would carefully consider using this store as I had two small but relatively bad experiences. First, I had the lens cap on both of my cameras come off and the fold won't unfold all the way. Finally the screen has dead spots. I called customer care and reported my issue. Since I have TEP - Total Equipment Protection (read the TOTAL part again) the contract I signed was no questions asked replacement. Customer care said they'd ship my device to the store and I could pick it up. That night 1 hour before they closed, I called the store to see what I needed to do. She wasn't exactly happy I was calling. Then informed me "well you can't bring it in now, we're closing in an hour." I couldn't even get the sentence out before she was making it clear that they couldn't do it now. After she released her hot air, I said they have to ship it first. Then she was happy, b/c I guess it meant I wouldn't be coming in on her shift in the future. When my phone finally arrived I dropped by to pick it up. The two people were helping one customer. What I mean is one person was helping a customer and the other was leaning on the counter. After they finally addressed me I said, "You guys have a phone for me to pick up and trade in." The guy looked pissed and said he can't do that. I showed him the text that proved the point. He wasn't happy. Then he inspected the phone and said it looked dropped, I said, that's not the issue! Anyways the whole attitude at the store, Tmobiles lying of swapping devices that I pay for each month to protect me from and the total Tmobile mentality sucked. I'm not going to tell anyone what carrier to use, but I'm switching with the Fold 8 comes out. Next, I will never EVER step foot in that store again. I used to be in retail ages ago and there's something to be said about quality customer service.

Worked with Gabriel in the Summerville location. He was awesome. He fixed the problems I was having…read morewith my iPhone and iPad within minutes of walking in. Great experience!

I went to get a warranty replacement for the screen protector on my cellular phone. I found the…read moreprocess easy and the transaction straightforward. The space was small but neat. The employee assisted me promptly ensuring my issue was resolved.

Rigamaroles, I went thinking it would be beneficial but I see nothing has changed with this…read moreprovider. The price of a 17 is the same everywhere so maybe they don't need a new customer so let's just stay the way we are. No desire to help and gain a new customer, maybe it was a long day so why not take a part time job Au revoir verizon, will stay with my current provider

Huge dude at the front has a horrible ego problem. Poor guy doesn't realize he's just another…read moreemployee. Everyone else is super nice and helpful!

I was a heavy fun of Best Buy in the early 90's but that was before Amazon…read more This particular store is same size as others but it took a while to find someone to help me with my search for a dual dash cam and by dual I mean one in the front and one in the back about 18 feet away. Out of stock or they don't make them

Josh the "manager" and all his employees are somehow ok to stand around, roll around in wheel…read morechairs (not that they are disabled) but because a fire alarm went off (the the fire deposit already went through and verified is a false alarm) no one can pick up items paid for at the store. Is there an emergency Josh? Or did you just want to get off early on a Sunday?

Metro by T-Mobile on Old Trolley Road in Summerville is a great place to get cell phones and mobile…read moreservice for a good value. The staff here is very helpful and knowledgeable at getting you set up with everything that you need quickly and effectively. Good experience shopping here.

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Amazingly slow, sooooo slow. Not enough customer services reps on site, and those that were looked…read moredefeated. Took the 'new' modem home, spent 4 hours on phone with service, to be transferred between 6 techs, to be finally told by support I would have to return it for a replacement. This will be 6 hours of my life that I will never get back. The customer service was very good and understanding, even jokingly asked if I wanted to switch phone service and we both laughed.

We recently cancelled our service. After a month we received a bill for the following month. We…read morecalled them and of course they had no record of the call to cancel. We asked for our payment back, they refused to return it. They told us we had to take the equipment we had to the Spectrum store to turn it in. I went to the store on Main Street in Summerville, SC this morning (6/17) around 11 AM. I signed in (Rich M) and waited. They had two people working with two customers. During the time I was there 3 additional customers came in and signed in. At 11:25 AM the two spectrum people were still working on the same customers that were there went I came in. I waited another 5 minutes and one of the spectrum people finished with the customer he had. Then he got up and left the room. I was completely frustrated at this point, so I left. I still have the equipment and am trying to figure out how to return it. We left spectrum initially because of poor service. We lost internet service 2 to 3 times a month. I highly recommend that anyone wanting to get internet service go elsewhere. These people are incompetent and do not care about customers.

Made an online appointment through their site for an iphone screen replacement for last Friday…read moremorning at 10:30. I received a text back confirming that they "had the screen" and quoted the price. When I arrived and verified with "Nate" that I was there for the scheduled appointment, I was told that "oh no, the techs don't get in UNTIL 11:30 to do the repair". I'm sorry, what?? What type of business schedules a repair for an hour before their employee arrives. Needless to say I was not waiting around for a solid hour and then likely another hour for the tech to actually show up for his job and do the repair. Additionally, Nate didn't really see the problem with this at all and barely apologized.

Reasonably priced and quick-working. The hdmi port in my ps5 broke and they repaired it and had it…read moreback to me in 5 hours. Thanks for the help

This location is perfectly situated in the shopping center right at the entrance. We were greeted…read moreby Mark and he assisted me with my new phone. The store is well lit - lots of new devices - and they are preparing for their Black Friday Sales!! Very airy feeling - the employees had a great sense of humor. Very cute seating area with a huge TV screen and surround sound. Mark assisted me and continued to check on my phone while it was transferring data. Mark even provided great recommendations for the Charleston area eateries. Thank You Mark!!!

Not a single employee said hello or even looked in our direction. We stood around for 10 minutes…read morewaiting to be added to a wait list or even have someone acknowledge our existence...no one ever did. Save your time and energy and go somewhere else.

Located in a safe part of town with an easy to access store, Tmobile cellular can satisfy most of…read moreyour communication needs. Walking in, the place is extremely clean and not too busy, which means the wait time isn't too bad. As for the devices, it's like any other phone store, tons of devices from many different manufactures, accessories but this store doesn't do device repairs. As far as the sales staff, they're pretty knowledgeable and they smile when helping. I find that trait refreshing considering some can get irritable when there's a ton of people waiting. I was able to upgrade my device within a reasonable amount of time, no chit-chat needed for my account or which phone I wanted or if they had it in stock. Admittedly I researched it online before walking in. Tyler knew my name b/c I called about a preorder. When I got there he flew through the process and had me in and out within 20 minutes. The only thing that irritated me, being a corporate thing, is I wanted them to setup my phone and let me walk about. Company policy is the customer stays in the store during the transfer. So I can't blame them but as a FORMER TMOBILE EMPLOYEE I will blame corporate, damn the legal ramifications. I give this store credit for being on top of their game, being a top notch cell phone store. It's in a great, the store is extremely clean and the staff are friendly and know their products and computer system. If you're on Tmobile or wanting to switch and in the area, I highly suggest stopping by. They're employees or sales staff are more than willing to help all while having a positive attitude.

Terrible staff!! They have you wait forever when they have more staff than customers..once they…read morehave your business their customer service goes to a 0/10! Once my phones are paid for I will be closing my account of more than 20 years!!!