Make sure when you trade a phone in you get the value you were told. Do not take the new phone home…read moreto do the transfer of apps and data and then bring your old phone back. They did not credit the account with the value of the trade in.

I went to the store to get a new phone. An associate named Shakerah set me up with my new phone &…read moretold me that I had $150 in free accessories to use that day only because I had upgraded my plan. Flash forward to 2 months later & these charges for the "free accessories" are showing up on my bill. I went to the ATT store to resolve the issue. Shakerah was there & the manager didn't even bother to involve her to try to solve the issue. The manager Cayla basically told me that since I had been using the case/screen protector on my phone I wouldn't be refunded for any of the accessories I was LIED to & told they were "free" because of a promotion because it was past the return time & I was using a few accessories. This ATT store will give you false information & not help to resolve it .. never going back

DO NOT! My father…read morewent into the store to get a new phone. He and my entire family are part of the apple universe. The salesman told my father that although he uses iPads and has a Mac that he does not want an iphone. He cited some of the most ridiculous reasons I have ever heard, leading my father to purchasing a Galaxy J3. The salesman also created a gmail account in my fathers name and never provided this information to him so he could set up the phone. Clear case of taking advantage of someone with little knowledge in this area to make their commission.

I had purchased a new phone through Verizon in Wintersville oh. J7 it is junk. I went to East…read moreLiverpool they had to order me a new J7 and it is junk and they gave me a hard time. So I was told by a neighbor to go to Weirton and Darryle Thompson was extremely nice and very very helpful to me. He didn't have a attitude like the other stores and got me into a different phone and I love it. You need more employees like Darryl. I would definitely go back to him to get a new phone. KUDOS to Darryl. I have early stages of Alzheimer's and he was so patient and my wife said he is really good at what he does. She would also go back to this store again to buy a phone.

Lucas went above and beyond to help me with my Bose Wave Radio. I would highly recommend that you…read morecontact DemTech if you have the need.

From the owner: Our commitment to delivering exceptional customer service, quick turn around times, and a strong…read moreemphasis on quality repairs. Our expertise, attention to detail, and dedication to solving even the most complex issues make DemTech truly special in the repair industry.

My iPhone 6S (which I realize is virtually an antique) died. Best Buy couldn't do anything to power…read moreit up again, and told me I would lose all my Notes, texts, passwords, and many photos. They couldn't try replacing the battery so they recommended Frizzi's. I was so worried I would lose all of that stuff, but Frizzi's came through!! I'm so grateful! Also, since they could tell I was desperate, they could've charged me $500 and I probably would've paid it lol, but it was very reasonable. Definitely recommend!!

not impressed with customer communication. Someone leaves a text message on a landline number that…read moredoesn't have text capability. I call a week later to be told it was ready to be picked up the next day after I dropped it off. Not happy. Also not happy with my Screensaver being replaced with a Frizzi add. Ruth Homan

My dad came in and got a brand new phone. He came home and all of a sudden it was asking for a PUK…read moreor a Pin Unlocking Key. I knew this was an AT&T problem solve and all I would need to do is call and they could obtain the number easily for me by looking up account information. When I called to this store, the woman who answered had no idea what a PUK was. I tried to explain what this was and she cut me off and told me it was an Apple problem to call them not the store. What she didn't know was it said to contact the carrier on the phone. This lead to me having to call corporate and spend a lot of time when she could've helped me right then and there. I guess since it wasn't a sale, I wasn't important. HOWEVER, shout out to corporate for getting me the answer I needed in less than 10 minutes after I finally got through on their helpline!!

I was traveling through OH on a 6-state road trip when my old AT&T mifi hotspot died. I stopped…read moreinto the 2114 Sunset Blvd location to replace the hotspot. Friendly salesman Dan Vogel was able to help me quickly, and he even saved me some money.

The help I received from kaycie was above and beyond what I expected. Knowledgeable and patient…read moreanswered all my questions and alleviated my concerns. Rick the tech in the back kept the mood light and the conversation going which made the experience even more enjoyable. Thank you for the great experience with an unfortunate task of getting a new phone. Highly recommend for anyone with cell phone needs or anything else they could help with. Go to them and be happy for once with great customer service!!!!!

as a woman, I would not go in there alone. They truly intimidated me. I was alone. Not…read moreprofessional, talked to me so disrespectfully. Thank goodness a customer came in finally at the end. (as no one else was in there) not to mention, they open your phone take it in the back and go through your phone. Close enough I could see what they were doing but far enough away I really couldn't tell exactly. I could tell they were in my settings. They were making phone calls. He was sending etc. to me. That's a breach of confidentiality.