We can't say enough about our positive experience. Just a little bit of Will and Hope is all we…read moreneeded to get my new phone working. We came here because it is a corporate owned store. Background: I received a notification that Verizon would provide me with a special promotion, upgrade my 3 year old Samsung to a brand new one. The deal was pretty significant even though I was still happy with my phone. It was a deal we could not pass up. I called to inquire about the promotion and ended up finalizing over the phone. Verizon would send the phone to the location of our choice which was in Greensboro because it was very close to my wife's work. She picked it up on her way home. On to the story: Because I wanted to make sure the transition was handled completely, we made an appointment (realizing there would be a cost) to get everything transferred and set up at the Verizon location in Clemmons. Carlos was who we met with at 1pm on a Saturday. He was able to transfer all my information from the old phone to the new phone but he was not able to get it activated. He suggested we call Verizon customer service. We called Verizon customer service and they were not able to activate my new phone and suggested we visit a corporate store location. We were told the store near Hanes mall is a corporate location but the one in Clemmons is a franchise. We drove to the Verizon location near Hanes mall. Will the Manager greeted us and asked us to have a seat until a specialist was available. A short while later, Hope was the next specialist available and asked us to join her as she found out more about our problem. Will came back, conversed with Hope. They were able to address the issues online with Verizon and activated the new phone. A special shout out to both Will and Hope. We hope that everyone has a lot of Will and Hope in their lives because that is just what we needed.

Buyer beware of this store!…read more I've been a Verizon customer in some form since Bell Atlantic and found their technology and support excellent. I currently am a biz customer with 6 lines. I've moved to competing carrier. In February 2026 this store sold me two phones on a promotion. My company bill jumped from 230$ to over $650. My biz account rep admitted the store was trying to fool Verizon corporate into adding lines and then deleting them without their knowledge thus giving their customers the benefit. "But we were caught" My biz rep and his boss have since ghosted me. Their online service is excellent but takes many hours and month to resolve the issue. One of my financed phone (now paid off) is locked for 60 days based on a silly Verizon transfer policy. The store will not handle "business issues". My working theory is this has happened to many customers and they don't know what to do My employees are ok in the porting but I'm working off a used iPhone 13 until Verizon keeps their promise and does the unlock on my phone.

They commit fraud in the name of sales. I was told by an associate that my bill would be a…read morecertain value. When I got my bill, it was over $100 more. With the taxes and surcharges, it is $170 more per month. Their response, nothing, no apology. Besides a one time $120 credit, for a $3700 discrepancy for the life of the contract, they have offered nothing!!!

Stopped by to look at a Galaxy 10 phone. After the one employee finished with her convo with her…read morefriend, she looked my way and I asked about the phone. She said they didnt have any on display but did have them. I asked how to sell them if I cant see it. Her response is a termination offense, YOU EITHER WANT IT OR YOU DONT. I told her wrong answer and walked out. I'd love to talk with the owner but I doubt if that will ever happen.

Prompt, professional and knowledgable service from a friendly team. Viviana was great!read more

Was totally lied to by salesman Aaron. Was 15 minutes late for the appointment to switch. Made a…read morebunch of promises but in the end, I had to pay my old carrier even after I had cancelled and also paid activation fees that Aaron did not inform me of. Stay far away. Aaron and ATT suck

I just feel like I am getting ripped off every time I interact with Spectrum internet. So many…read moreupcharges and inadequate customer service and the gadgets they sent me never work at first, I had to have my boyfriend figure it out twice and he said they sent the wrong item. Of course there is no customer-friendly internet company here (or maybe anywhere?), so we just have to put up with it.

If I could give a lower rating I would! This company sucks....period! Raise your bill without…read morenotice and then tell you " we told you last year you rate was going up! its on you statement from last year...." Their "chat" is a AI bot and doesn't help you at all. And they don't give a sh*t because they're the only one available in my area, so they got the market cornered here. And the internet goes out without any warning and when it comes back on it's very spotty and blurry on the tv......plainly put.... they SUCK!!!

I was hoping this place would be a nice resolution to avoiding the lines at the main Verizon store…read moreon Hanes Mall but it is not. The staff is friendly and all, they smile at you the entire time they screw you over. At the time of several phone upgrades they had some "technical issues" and had to complete a paper form to complete trade-in upgrade. After a few weeks without the discount showing I went back and they confirmed it was not processed. So the manager I spoke to this time (I think they are all managers so don't let the title Fool you) promised me he would take care of it. 2 months later no discount applied so I went back in. Again, confirmed it was not processed correctly but this guy said he would do it correctly. Here we are, a long time later and I will be paying full price for the phones due to their incompetence. I will not walk through the front door of this place unless they now credit my acct to funds due. The ball is in their court.

I had a problem with storage on my phone. All emails had stopped. Dylan and Brenden went right to…read morework. They figured out the problem and fixed it. They were kind and friendly. Thanks for your help guys.

My wife and came in to have my privacy screen protector replaced . Greeted at the door by dueling…read moresalesmen like a used car lot, one of them backed down to the other. I explained our needs and with a quick look at my phone, 16 pro max he stated we no longer carry them for that phone. He looked at my wife's phone, a 16 plus and said we got them for this one. As he was installing her screen protector she asked why you have protectors for my 16 and not his. He quickly stated that he didn't have a 16, his was a 14. She corrected him and then he why mine looked so much different. What? It looks like all the others made. He then found a protector, took my old on off, opened the new one and while prepping the phone he informed me that it was not a privacy screen. I was not able to decline as he already opened it. Sadly, working in healthcare and patient information I need a privacy screen. Therefore, I will be ripping this one off to replace it.

We came to this Verizon location after having a bad experience at the Verizon store in Arcadia. The…read moreassociate there didn't properly set up the cellular data on our new phone after we traded in our old one, which left us frustrated. When we arrived here, Kolin was the associate who helped us. He mentioned he was new, but you would never know it. He was incredibly knowledgeable, professional, and knew exactly what needed to be done to get everything set up correctly. He took the time to make sure our phone was working properly and answered all of our questions. Even though we didn't purchase anything from him during this visit, we'll definitely be coming back when it's time to upgrade again, and we'll be asking for Kolin. We truly appreciate all of his help and highly recommend working with him. Thank you for turning a frustrating situation into a great experience!