I visited the store at 2003 Orchard Rd. in Montgomery, Il. The women working here were great and…read morevery helpful! I highly recommend this location. I brought in a cell phone that needed to be activated and they helped, even though the phone was not purchased there. I truly appreciated these two women. Thank you for your service!!!

Terrible!!! Do not use go to a real AT&T store. I went in to review my bill and change my plan…read more I was totally ripped off as my bill increased by $270.00 !

i got my phone screen repaired at dr gadget. Great place to do business. very professional, service…read morewas excellent ... phone was done finished in the time that was quoted. I am very pleased with the all around service from beginning to end . would highly recommend this place to everyone in need of repairs Thank you

I had something get stuck in my charging port that I couldn't remove on my own. I brought my phone…read morehere and in less than 5 minutes they were able to get the offending piece of plastic unstuck and my phone charging once again.

AM FORCED TO PICK ONE STAR, OTHERWISE THIS POST WILL NOT GO THROUGH. ZERO STARS IF I HAD A CHOICE…read more DO NOT GO TO THIS STORE. Repeat. DO NOT GO TO THIS STORE. Employees not helpful at all, have a bad attitude, especially when they can't sell you more products, and when it's closing time, they basically kick you out of the store even if you're in the middle of either a transaction or seeking their help. OH, AND NEVER MIND SEEKING THEIR HELP. Tyler will be happy to tell you that he doesn't get paid to do that!!!!!!!

I got involved in a problem where the store manager took advantage of an 82 year old woman. She…read morewalked in with a problem with her phone and walked out with a smaller phone, an iPad, iWatch and a home internet system. Shameful. I admittedly lost my temper and was thrown out of the store. Terrible.

I had the worst experience and I will not be a Verizon customer anymore after being one for the…read morepast 5 years. Tyler is a scam artist. I would like to clarify that moe and griffin are very helpful , however the one time I came in there they weren't. He(Tyler ) took my iPad in, sold me a I'll of goods and my phone bill jumped up to almost 400 from 85! Then there's all of the fees that they don't tell you about ! Tyler told me to go through insurance and Sell the phone off line which I did not do. The owners aren't helpful, they were rude, and what happened to the invoice when I traded my iPad for $40? They couldn't provide it, so where is my iPad? Also selling me another line I didn't need, an internet service that I didn't need, just to "justify " the plan that didn't even serve then blamed it on AI is unacceptable. I will no longer be with Verizon. Verizon had a lawsuit against them back in 2024 nationwide bc of the same issues and the same behavior. The only person that really was helpful there was

Amazing!! I have been a customer for over 10 years, this was by far the best experience I have had…read more Two days of run arounds, if we didn't meet Kyle, I was ready to find a new phone carrier. Kyle made activation and transfer of data painless! He went above and beyond. Answered all our questions and then some. The customer service .... OUTSTANDING. They were busy since the minute they opened. Phone rang, he apologized and asked if he could take the call. Absolutely...multi tasking, hell yes. Handled the call and went right back into assisting us. While he was on a customer call he was still processing my information. I will only return to this store if feasible. Thank you, Kyle! We appreciate you!

I've grown to dislike the corporate-owned cell phone stores. Sure they're very big, well decorated,…read moreand have lots of toys out for you to play with. It's the service thats really lacking at those locations. That's why I opted to visit The Cellular Connection when it came time to renew my Verizon contract. Chris, the assistant manager, is a no-BS kind of guy. I got straight answers on why I should or shouldn't buy a particular phone, for example. Although I had my eye set on the top-of-the-line Galaxy Nexus, he encouraged me to check out a Droid RAZR, saying it probably fit my needs better than the current "flagship" device I was so antsy to buy. And after seeing them side-by-side, he was absolutely correct. There was no upsell to something I didn't want, no glossing over the phone's flaws -- just honest advice. He even allowed me to make test calls and play with it for as long as I liked; there was no Verizon demo software or tether, so I could try every last feature, feel how it slid into my pocket, and so on. Unlike the corporate VZW stores, Chris knew what he was talking about and I appreciated that. Even the discussion of rate plans and features was to-the-point and Chris was honest about what the best choice for me was. I wasn't forced into a 1500 minute plan or something with 5GB of tethering. Although my contract isn't up for a while, I'll definitely go back and buy yet another device from Chris and his staff.

I understand when there is a customer that is being helped, but for almost an hour I sat that there…read morewaiting patiently to buy a phone, when another customer comes in and the employee turns to help them and completely ignores me as I am sitting there. Nice. I will take my business else where.

Great customer service from start to finish. I brought in a cracked-back iPhone, and Phone Mart…read morehandled the repair quickly and professionally. They even helped me transfer data to a newer phone they had for sale. It's nice to find a place that does both phone repair and trade-ins under one roof.

If I could, I would rate this place 0 stars...I went in to get my screen fixed and they said it was…read more$290 to fix, not bad at all but then when they fixed it. there was a black blob on the side of my phone IN THE PHONE so I went back and had them fix it. Now I am getting notifs about something misplaced or something that is not genuine apple so they did sometning IN MY PHONE when i didnt pay them to do something like that. Yall wish me luck. Imma go get it fixed AGAIN!