I went in and asked for a replacement screen protector. They said they didn't have one which is…read moreunderstandable. Girl said she would order me one and did some typing on her little tablet, took my id and everything, said she couldn't figure out the one I need so I called customer service and they talked to her. THOUGHT we got it sorted out. She said she would order me one and did some more typing on her little tablet. "It will be at your house in 7-10 business days". I ask "so do I come back to get it put on? She says "no you can do it at home it's fairly easy but I mean if you WANT you can". Cool so 2 weeks go by and I still haven't gotten it so I called customer service customer service and they tell me SHE NEVER ORDERED IT! I have been trying to call the stupid store but of course the phone isn't working. So I will be in there tomorrow to talk to management as the customer service rep informed me I should!

Really great service! The manager Will was exceptional and had the best customer service!read more

I worked with associate Hillary. She was really good. She was able to help me and was very…read moreprofessional and courteous doing so. She definitely tried to upsell and get me to buy as much as possible but I think thats to be expected. I was grateful for her help and I feel that she did a good job.

I just saw these horrible reviews, and I have to say this has NOT been my experience at this…read morelocation. The store is always very busy but I've always been greeted promptly and helped fully. I've been to this location on four separate occasions and I've never left unsatisfied. They are a little short staffed for as busy as they get but I've had several positive transactions here.

Took a very long time for them to finally attend me. Then they said they would but my phone on hold…read moreand they will call me when they get one in. I come in a week later and they said that the phones that got in were already sold. Even though the Manager said they would but my number down to call me when they had one in and hold it for me.

From the owner: Visit the T-Mobile store in Yorkville and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 1945 Marketview Dr can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

The only employee there was more occupied with his ipad than to help me upgrade my phone…read more I wanted to pay for the new phone outright and it upset him. He shamed me for not going the monthly plan route. Made me feel like a small child. When I didn't know how to transfer data from old phone to new one, he outright laughed in my face, ridiculing me. I've never been so embarrassed. Leaving Verizon as soon as possible.

Please go to any other Verizon location. I was provided incorrect information about my new phone…read morefeatures, incorrect information about my plan and when I confronted the employee about it he gave a condescending "I'm sorry about that." When I said "I don't think you are" he replied, "that's the best compliment I got all day. " to make a mistake is one thing... but to be rude is another.

If I could do a negative star review for this store and T-mobile as a whole I most certainly would…read more I went in here to buy a new iphone for myself and bought one for my son as well. I was assured that I did not have to change my phone service to receive the back to school promo for my sons phone. I asked multiple times to be sure and was assured that I would automatically get this phone for $99. Well of course I got the 1st bill and I did not receive the credit. I went into the store and he actually did own up to it and assured me it was now taken care of. I get my next bill and of course it still wasn't taken care of. I called the 800 and was told there was no record of it being handled. I then called again to speak to a manager and he tells me "well that's just too bad because I didn't witness the conversation and neither one of my encounters was documented and he would not fix it. I will NEVER do business with this company again. I will pay off these phones and get as far away from T-mobile as possible. Thank God I did not go in this coming weekend and get the 3 new phones that I was planning on buying. They lost a lot of money for having such horrible customer service. Clearly they do not care at all about their customers or holding their employees accountable for what they tell customers. I had a horrible experience at another store 2 years ago and decided to give this store a shot. I sure wish I didn't. Obviously they are all the same.

One of the best customer service I experienced in a while. The representative new exactly what was…read morethe issue with my phone and they helped me understand the problem and how to fix it if I needed it at a later time. I couldn't be more happy with the representative that helped me.

My husband and I had an online order for a new phone that got canceled, so we called the store and…read morehad a nine minute phone conversation where they checked to make sure the phone was in stock that they were putting it aside and we could start the process over in the store. When we got to the store, they acted like they had no idea what we were talking about, said they don't have those phones in stock and no one talk to us. Mistakes happen, but own up to your mistake. We talked to somebody for nine minutes, checking the color of the phone, space of the phone and giving our name to put it aside. In the store, when we tried to confirm the phone number(pulled up our recent call log) to make sure we didn't make a mistake- we were met with attitude, saying I don't know our stores number. How do you not know or aren't able to confirm your store phone? We went to our car because of the attitude we got. We pulled up our phone recent calls and called the exact same number while still at the store and it called OSWEGO AT&T store. They continued to not help saying they don't know if any other stores have it in stock , told us to just go to the Apple Store and. Rude, you helpful customer service. We went to the Plainfield location instead.

Took advantage of my elderly dad's account and added 5 extra lines for no reason and made his bill…read morego up to $2900. Disgusting employees should be ashamed of themselves trying to make their commission checks. Stay away there's a reason they have such terrible reviews.

I've grown to dislike the corporate-owned cell phone stores. Sure they're very big, well decorated,…read moreand have lots of toys out for you to play with. It's the service thats really lacking at those locations. That's why I opted to visit The Cellular Connection when it came time to renew my Verizon contract. Chris, the assistant manager, is a no-BS kind of guy. I got straight answers on why I should or shouldn't buy a particular phone, for example. Although I had my eye set on the top-of-the-line Galaxy Nexus, he encouraged me to check out a Droid RAZR, saying it probably fit my needs better than the current "flagship" device I was so antsy to buy. And after seeing them side-by-side, he was absolutely correct. There was no upsell to something I didn't want, no glossing over the phone's flaws -- just honest advice. He even allowed me to make test calls and play with it for as long as I liked; there was no Verizon demo software or tether, so I could try every last feature, feel how it slid into my pocket, and so on. Unlike the corporate VZW stores, Chris knew what he was talking about and I appreciated that. Even the discussion of rate plans and features was to-the-point and Chris was honest about what the best choice for me was. I wasn't forced into a 1500 minute plan or something with 5GB of tethering. Although my contract isn't up for a while, I'll definitely go back and buy yet another device from Chris and his staff.

I understand when there is a customer that is being helped, but for almost an hour I sat that there…read morewaiting patiently to buy a phone, when another customer comes in and the employee turns to help them and completely ignores me as I am sitting there. Nice. I will take my business else where.

Brought my phone into the store because it would not charge any longer and Eric the technician took…read morethe case off and noticed that there was some substance on earth. He took it to the back cleaned it up gave it back to me said it should be working fine now. I asked what the charge was and he said there is no charge. I wasn't expecting this and will definitely be bringing any future repair to them in the future just because of that. Thank you Eric!!

They charge Way too much $250 to change a Apple series 1 watch battery, IF the agree to do it at…read moreall. Also, they warn you, they are NOT responsible if things go wrong. So either way, you owe the money. So sad, my sister loves that watch (sentimental reasons). Our dad gave it to her and he is no longer with us.

I've been a Verizon customer for nine years, have currently four phones on my family plan and added…read morea fifth for me. Since I received this new phone, I had issues with connection and the overall service of data. Had the phone for approximately 50 days and have been on the phone with Verizon customer service for literally 11 to 12 different occurrences trying to resolve my issue. I got to the point where I just flat out said screw it. I'm gonna return my phone and cancel my service.

Yesterday my dad and I had a really bad experience with the manager of the store Daniel Flores…read moresadly we all spoke the same language and he was still really rude to us saying he couldn't attend us and that it had to be someone that spoke English knowing that the whole reason we asked for him was because he was the only one who spoke Spanish so my dad could understand him his excuse was that he had to leave but the whole time we were waiting that was 4 hours in a half and he did not leave made me believe that he didn't want to attend us or help us in any way This was not the first time he was rude to us that's the whole reason why I'm fighting a review since I know people have bad days But we love Verizon but that's store management is horrible never going back to that store since they don't even try to work with you By the way his name is Daniel Flores

i got my phone screen repaired at dr gadget. Great place to do business. very professional, service…read morewas excellent ... phone was done finished in the time that was quoted. I am very pleased with the all around service from beginning to end . would highly recommend this place to everyone in need of repairs Thank you

I had something get stuck in my charging port that I couldn't remove on my own. I brought my phone…read morehere and in less than 5 minutes they were able to get the offending piece of plastic unstuck and my phone charging once again.