The customer service is great dont get me wrong i like the service but its the contract that suck. They over charged me on their promotions gifts for example the speaker and tablet give away was a lie just to keep you longer with them if i want to get out of their contact then i would have to pay all the stuff they gave me back. read more

Very long wait! However ask for Erick, he was really cool and had great customer service and communication skills. He even went above what most employees would do to make the experience of shopping with T-mobile a good one. More customer sales reps should take notes from this guy and try and match him in skill. I will more than likely return just for the fact that I left feeling great. They just need to find a way to run the store a little better, maybe they should have 1 person taking names as guest come in and also have 1 person taking money for bill payments seeing as those seemed to be the biggest problems with the congestion in the store. read more

These guys (Christian & Andrew) are really cool.... they are super accommodating, professional, and the get the job done.

Vincent helped beyond expectations. Helped me and other customers. Very knowledgeable of customer service..

Awesome customer service. Instantly got greeted as I walked into the store. David helped me with a phone activation and payment. I was out the door in under 20 minutes. read more

T-Mobile - Satisfied customer - Mobile Phones Near Me - Canoga Park, California

I have been customer for 3 years now. Went in there two days ago to look at two phones to upgrade to and while they did not have either one in stock, they called 3 stores and found me one that did. Asked them to hold 3 different colors for me and gave me directions to where the store was. Great service. Got me the phone I really wanted! I appreciate them not trying to steer me into a different phone just to make a sale. Thank you. read more

If you walk into this T-mobile Erick Vegas is your guy ! Excellent customer service, he answered all my questions. I definetlely recommend him ! Thank you for all your help and outstanding service Erick. read more

I went in to make a cash payment and had to wait almost a half hour. During that time Lucy waited for someone to go get their credit card. He was gone a while. She could have easily taken my cash payment in the time that she waited for this guy. Cesar spoke to me and then went on to talk to other customers who bought nothing. He actually had a drawer and could have easily taken my payment. Instead, I was made to wait unnecessarily to make a cash payment that took less than 2 minutes to complete. Having been a manager in retail you prioritize the people in your store. This store is the worst Tmobile store I have ever dealt with. These employees need proper training on customer service. As much as I hate to have to go to the mall I guess I will have to unless I want to deal with this poor service. read more

I did promise to give Erick a 5 star that he deserve. Talk about excellent customer service...go ask for him when you visit the T-mobile store at Roscoe and Topanga Cyn blvd. read more

I've been to this location many times and I am never disappointed. Their service is excellent and I get it, it gets busy. But they don't rush you. I had a great experience w Vincent H. He was patient showing me my options on my new phone, the financing and accessories that are top selling, etc. Despite other customers interrupting him, he kept cool. He even had a customer come in excited to show him what he learned from practicing what Vincent had shown him on his features, he was an older man. That's when u appreciate the kinda service they give when others return to thx the opportunity the rep took to show them something new in this digital era. I recommend u come see Vincent H. Find out his schedule and set an appt. to see him for your needs! read more

Erick was a great salesmen not pushy at all, he took his time to explain all my options with my account and phone options. I had a great experience today and would recommend this T-mobile store to anyone looking to get a phone!! read more

By far the worst waiting times for a T-mobile store. Employees showed no sense of urgency. 40min to an hour wait for assistance with only 2 or 3 people ahead of me on the list. Maybe they should consider hiring additional staff or closing down and focus on improving other stores in the area. I do not recommend this store. read more

Kids running around, trashy music blaring, this store is in decline. Slow servive, the employee brings up my account on a s c reen visible to random customers. Thanks, I'll pass on this store. read more

I came into T-Mobile to exchange my current Samsung S6 to a Samsung S7 and it was the worst experience ever. The employee assisting me Christian advised me of the need to change my plan and pay an additional 20 dollars a month after the transaction was almost complete. He went to the supervisor Gerardo and he did nothing to try and make what was effed up right. I wasted over an hour of my day after being a customer for over 12 years. Time to look for a new provider that values their customers. read more

I have had the absolute WORST experience with T-Mobile after I switched from at&t. I won't bore you with the details of my predicament but basically I traded in my 6s for a 7 and never received my credit. I spoke to (no joke) seven T-Mobile reps all over the country on the phone. Each one of them either assured me that everything would be taken care of or I would be contacted by their manager. NONE of this ever took place. Don't waste your time with T-Mobile phone reps. You'll just play telephone with a T-Mobile rep in every city of America. The last rep I spoke to was a manager. Her name is Shamika and her work number is 1 (843) 216-4310. She gave me her personal work number because she promised me that she would take care of my problem. A few weeks later and after not hearing from her .....I left three messages on her answering machine and the fourth time she actually answered and she didn't remember me. I explained to her yet AGAIN my situation and she said she couldn't help me. Basically she said- "TOO BAD GIRL, not my problem.". I was extremely upset and voiced that to her. Shamika then hung up on me and when I tried calling back she sent me to voicemail. T-Mobile customer reps on the phone are awful. They're all so extremely nice (so overly so that it's annoying) and then get nothing done. I'd rather have you be a total dick and be efficient AT YOUR JOB. Your niceties aren't helping me or anyone else one bit. I took a chance by going into a T-Mobile store. I had no expectations and only the slightest sliver of hope that anyone could actually rectify this situation. ANDREW. My saving grace. This man is the shit, the tits, The Godfather of T-Mobile reps. He made one phone call and got me my credit- the only thing I had been begging from these reps for months. The credit for my perfectly fine phone that T-Mobile commandeered. All I wanted was my credit and Andrew got it for me like a BOSS. He's amazing and I love him. T-Mobile- your customer service reps answering phone calls SUCK. I wish I had gone into the store earlier. They solved a problem I thought by that time was unsolvable. Thank you Andrew! You rock! read more

They are always busy but when your up next. Be sure they will take good care of you and help you pick the right phone! Eli has great customer service. .. greeting people as they walk in and makes sure everyone feels welcomed! read more

Jenny and Ashley were very helpful. They have a good staff there, I was greeted immediately and was helped shortly thereafter. Most phone shops I've gone to has always had bad customer service or wait time. I was pleased here getting my warranty exchange. read more

I've been a customer of AT&T for several years and was nervous about switching over to a new carrier. Thankfully, Christian made the experience so easy! He was extremely knowledgeable and thoroughly answered all of my questions! He helped me transfer over my information from my old phone to my new one, applied my screen protector and made sure all of my needs were taken care of before I left! Very happy I got Christian :) read more

This team is Awesome!! We had several people helping us and what impeccable service and product knowledge! Natalie and Dewi helped us get our phones with wonderful information and even better follow up. We had Richard, Dominc and Ricardo stay with us as we were transferring data to make sure it was done correctly. There was even one associate who went to another store to make sure we got our tablets! I was so impressed with the exemplary teamwork they displayed and how much they wanted to make sure we were happy...we felt compelled to share what an amazing location this is and how we would recommend it to anyone looking for a new phone!! read more

This store is really clean and as soon as you walk in every one is so nice and friendly. Ivan is the gentleman that help us he was very helpful and nice he answered all our questions I would definitely recommend for people to come to this store. All the workers there seen like they enjoy what they do and are also nice. read more

Vincent helped me twice with my phone. Always helpful and took care of everything, he rocks!! The only T-Mobile store I go into because of him! read more

Great customer service!! And I'm known to be "Grumpy"! From the moment I walked in the door - friendly greeting, offered water - these people get it. And Gerardo was both professional and knowledgeable. I was changing carriers from Verizon to T-Mobile. I had horrific experience at Verizon store in Porter Ranch when I upgraded to an iPhone. This place was a fantastic experience, and cheaper than Verizon too!! read more

Oh my goodness! let me tell you how incredible my experiences was. Let me start with I was paying $100/ month for my unlimited data with AT&T and when T Mobil came out with their plan for $40.00 I was in utter shock that a company that I've given my hard earned money to for over 7 years was charging me an arm and a leg. So I called in to get my service removed with AT&T after battling with the rep for over 10 min she finally says to me "would you like to switch to our $40.00/ month plan that starts today. I just about went through the phone to smack her. In my head I was beyond frustrated that it took her 10 minutes to till me about this deal which is why i was changing and where was the email or the flyer for this since i'm such a loyal customer. I felt soooo scammed. I was DONE!!! being frustrated and already in a bad mood my boyfriend and I walked into the T Mobil store and found Lucy C. She was so calm and answered all of our questions she did everything perfectly. She was obviously following the proper steps to ensure that we had service since our phones were not unlocked just yet. Unlike the rep from T Mobil who worked with my mother in law in Florida whom didn't ask the appropriate questions and my mother in law didn't have a phone for 5 days. Lucy was an angle showed up a pissed off customer and left a happy one. I know she was incredible just because of what happened to my mother in law. GO SEE HER!!!!! read more