I called Verizon to switch to FIOS. I was VERY LUCKY to get connected to a wonderful young woman…read more... Corinne....a former New Yorker, now at the South Carolina office. Let me say this: she was AMAZING!!! I had just gotten off the phone with my current provider: ALTICE. [ Now, let me say this: I had been with Cablevision of NJ when cable was brand new. Then it became Optimum. Still no complaints. The price kept edging up higher and higher, but the customer service was nonpareil.... just tops! Then... along came ALTICE! I had to jump through hoops to switch over from Optimum to Altice (which was advertised as something "magical"). Believe me.... pixelation and freezing, no rewind, no instructions... those were bad enough; but then.... I got my bill!!! My monthly bill jumped an additonal $45 because I had switched to Alice! PLUS a CHARGE for installation (THAT was another fiasco!).] Now, feeling betrayed by a company I had been with for 40+years, I phoned FIOS. Lucky me! I got Corinne! Charming... gracious... she listened to my mini-tirade regarding Optimum. She asked me exactly why I was unhappy with Altice. What makes you feel better than another person willing to hear your complaints? And offer to help you find a better deal? Less money. More options. More features. But best of all, Corinne didn't press me... or rush me. We chatted. She wanted to know what I actually needed. What I actually wanted. Aha! The customer service that Optimum used to offer before Altice bought them out! Remember that old saying: "the customer is always right"? It means that how a company treats its customers makes the difference between keeping a customeAand losing one. Altice is clueless. My first call to ask about the $45 rise in my bill was taken by a "menu voice" which informed me that the price I saw was the right price, and the ONLY price that the service people would see, so... it disconnected me!! Yeah... REALLY! REALLY??? Pull that kind of stunt on a New Yorker???? Yeah..sure...like I'm going to accept that silliness!!??!! But LUCKY ME!! When I got Corinne she was just what I needed. If any of you are LUCKY ENOUGH to get Miss Corinne, well....HOORAY FOR YOU! She's not only professional, she's also sweet .... charming....HUMAN!!! Not to mention a joy to talk to!!! After spending all those years (40+) with Otimum/Cablevision/Cablevision of NJ.... I was jumping ship... trying something different.... and finding an amazoningly enjoyable person to help me You made an important decision EASY! MY MANY THANKS TO YOU, MY DEAR!

Second bad experience I've had at this location. Guy with the long dreads is absolutely rude…read more Didn't want to help, didn't want look at my phone that was having issues, he just kept talking over me! I will be looking into switching services. I'm not sure if they have a new manager or what's going on, but someone needs to pay attention to this store.

Made an online appointment through their site for an iphone screen replacement for last Friday…read moremorning at 10:30. I received a text back confirming that they "had the screen" and quoted the price. When I arrived and verified with "Nate" that I was there for the scheduled appointment, I was told that "oh no, the techs don't get in UNTIL 11:30 to do the repair". I'm sorry, what?? What type of business schedules a repair for an hour before their employee arrives. Needless to say I was not waiting around for a solid hour and then likely another hour for the tech to actually show up for his job and do the repair. Additionally, Nate didn't really see the problem with this at all and barely apologized.

Reasonably priced and quick-working. The hdmi port in my ps5 broke and they repaired it and had it…read moreback to me in 5 hours. Thanks for the help

Had the best experience at TMobile yesterday. I walked-in and was taken care of by Makiah Shenay. I…read moregot a new phone for Christmas and was apprehensive about transferring the phone number and my Mum's older phone number over due to past responses of different answers, hoops to jump through, PIN numbers, phone call verifications from not being the administrator for the family plan. Thanks to Makiah's professionalism, patience, and knowledge, it was an easygoing process that prevented distress. Makiah did an exceptional job addressing customers and checking them in to ensure the wait times weren't as lengthy. Very appreciative of this pleasant customer service and relieved I didn't have to change carriers!

My experience was totally different I left there not more 10 minutes ago and waited behind 3…read morepeople...someone walked around making sure people were checked in and I checked in on the T-life app and he acknowledged it and said I was next....not long after that the young man working stood up and called someone else's name and he saw me there way before any of the new people arrived so I walked out, my time is valuable just like everyone else's the way I'm feeling I should disconnect my lines and just order what I need off of temu since I've been dealing with the issue I have since last week this time......poor customer service in my opinion!!!

Really impressed with the time shared to me in regards to repair for a reel to reel tape player…read more Owner, Emil(sp.?), has not worked on a reel/reel, yet did some research to suggest some possible fixes. I will attempt these suggestions this week and hope it fixes the r/r. If no go, Emil asked me to call him and possibly drop it off work at his store. Wireless Clique is most helpful and willing to spend time to make things right.

Amir was not only a great technician, his service was top notch and affordable. It's a big relief…read moreto know someone so talented with electronics repair is just right down the street and available when needed!

Cricket Wireless Authorized Retailer on Sam Rittenburg Boulevard in West Ashley is a great place to…read morego for quality wireless service at a really good price and value. The staff here is very knowledgeable and professional and is able to help you with just about any wireless and phone need you may have. I have had a really good experience every time I have been to this location.

Awful experience. Be careful from this store. Visited the…read morestore 03-22-2021 in afternoon. 1st she got my id when in prepaid no company wants id. Suspected scam from here Than she forced me to buy unlimited plan when I refused as my mom doesn't need that plan, the lady got rude with me, than she denied to give me the plan of $30 ( when cricket website willing to ship me the sim card and plan to my house) (may be the lady is not getting much in this plan). Than she charged me $25 for activation and $20 for sim card plus the plan price $40. Man altogether $75 and tried to make me fool. ( a regular customer). She is literally rude and never willing to sell the plan. Please be careful. Hopefully she will not misuse my id. Finally I got verizon card for $35 for 2 months. If you are big fan of cricket try buy from its website not from this store atleast. Definitely not recommend this store. But cricket yes its a good company. Just try to avoid this store and save your money. Worst Worst Worst experience ever from this store. Suggestion ,Please be respectful with customers, the reason happy customers make a good company

I am with AT&T now and I regret switching over to them and giving them a shot.My bill hasn't come…read moreout to what I was quoted ,they said they would pay off my phone if I switched and never did,and my coverage hasn't been good.I spent nearly two hours on the phone with customer service today and got nothing but the run around. I have never been more disappointed by a major company!

This was a painful experience. I had to go back on 3 separate occasions to properly transfer…read moreeverything to my phone and new number. They also told me I would have to ship my old phone back as this is their new process. I wouldn't recommend.

Metro by T-Mobile on Sam Rittenburg Boulevard is a great place to get quality phones at a good…read morevalue. They have excellent customer service and will make sure that you are taken care of and get the phone that best suits your needs. The staff here is knowledgeable and patient and does a really good job.

Been going to them for over 16 years for watch battery replacement. Over the years I've noticed…read morethat the cost has more than doubled, but service kept declining. In my opinion, the problem Is that every time you go in there's new people behind the counter. They are not trained properly. Seems like they hate their job. One could not take off the back of my watch, told her the other person could, she said I'm not that person! One other time they could not get the front off the watch, said they did not have the right tool..really?. I have many watches for battery replacement, they would not entertain a bundled price. No longer my go to! Frank G

The customer service I have received has been awful. They…read morebroke my watch replacing a battery...and it has now been two weeks and they still haven't repaired it. The most frustrating part is their lack of communication and professionalism. The store in west Ashley is just awful & corporate support is poorly run. If you want to be called "Bubba"...or deal with an immature manager...go there

First let me start with the fact that my husband had been with Xfinity for 7 years. I had been with…read moreAT&T since day one but switched in August of 2023 to T-Mobile. My husband went into Xfinity said to the young lady I've been with you for 7 years I'd like to upgrade my phone I have the iPhone 11 what can you do for me? She pulled up his account & said, absolutely nothing because you don't have our internet anymore. He said no I had it for about a year but didn't like it so I went with somebody else. She said then there's nothing we can do. I said even though he's been with you for 7 years, she said nope. So we walked out and we went to Costco to the T-Mobile stand there. I will say we had seen people there every time we go to Costco but I never even thought about going through them I thought you had to go through an actual Store not a stall. Without a doubt one of the best experiences either one of us had. We were greeted by Joseph Columby, he wasn't pushy he wasn't sales pitchy he literally listened to what my husband wanted and got him in one. Then he mentioned that they didn't have the Galaxy S25 Edge, my husband chose there. Said he could order it and we probably would have it by Friday this was on Wednesday. My husband then said how about if I take over my wife's bill and join on her account. He took care of everything for us we had to do absolutely nothing ourselves. And it was flawless. We left there feeling very good about it and instantly that evening got an email from UPS stating that his phone was going to arrive Friday. Friday morning we got up and I watched the driver map app and saw that the phone was around the corner walked out got the package and text Joseph letting him know that we had got the phone and would he be there? He had offered to move everything over to the new phone for my husband. We went to the store in Costco and he moved everything over for my husband and while there I chatted with both Anthony C and Elizabeth Baczek and overheard their encounters with customers. There wasn't one person that left there upset or disgruntled everybody was handled like honestly, like a family member. We left with my husband's new phone and we were told about the gift card you get from Costco and from T-Mobile for getting your phone there. That's another thing that T-Mobile is very good about is rewarding their customers. I Also get Netflix and Apple TV free through T-Mobile. One more benefit is the T-Mobile Tuesdays. I have received Stadium bags, drink bottles, a personalized calendar, (I paid the very cheap shipping), Grill spatulas and much more. I will finish this with saying the group that T-Mobile has out at the Costco in West Ashley is an amazing group of people and they deserve to see this review about their work. Have a great day everybody and next time you're in Costco pop over to the T-Mobile stand and see if they can get you into a better contract then you're in now. If I could give this a higher rating I would give it a 10. I always say when somebody does something over and above you want to make sure to write a review so that hopefully their company is aware of it. Oh one more thing I had mentioned to Joseph that my husband got a cord but needed one of those plugs that go into the wall to charge his phone because he had the iPhone chargers and they don't fit with these phones. I use my Chromebook to charge my phone on. He walked me over to an area by the stall and said this just arrived and it was a 2 pack with the cords the wall plug the chargers everything like 30 bucks or something it was perfect we grabbed it and we took off. It's just refreshing to go somewhere to purchase an important item and not have stress and unanswered questions when you leave.

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.