Just horrible customer service- arrogant employees- I…read moreordered a simple $20 cable for my phone - paid for it in advance... it was almost two hours and still no notification it was ready ... went by the store on my way home and went in ... they would not give me my cable - told me to sign in - 12 people ahead of me.. I did then I thought WTF... I'm not waiting any longer . Went to my car, called Verizon while sitting in their parking lot and cancelled my order.... Just ridiculous that you have to jump through hoops to get something you already paid for.

This Openbank promotion is a scam!!!!I joined Openbank on May 27, 2025 and I have still not…read morereceived my five dollars off per phone for the thousand dollar deposit I put in. This is the 7th month that I have had to call questioning where is my discount. I've had to call the last four months to Verizon and each time they tell me it's all set. It takes over a hour on the phone each time. Verizon doesn't inform their representatives about their promotions. I called angain the end of October and they don't even know what Openbank is. That's how good they keep their representatives informed about their promotions. I'm so sick of their incompetence. 25 years with them and that's how they treat their costumers. This review will go to all media and fcc anc bbb

After calling around to several places that could work on a PS5, this spot seemed like the best…read moreoption. They're conveniently located right outside the JCP department store on the second floor, across the way. Everyone was very friendly both on the phone and in person. They also went over the repair agreement thoroughly, including the $75 diagnostic fee, which goes toward the cost of any repair. At first, I got a call saying the motherboard was completely damaged and likely beyond repair, which was disappointing. Then the next day, they called back and said they had spent more time looking into it and were actually able to fix it. The repair ended up costing an additional $150, but it was absolutely worth it. My kids' PS5 had stopped accepting discs, and now it's working again. They also advised against relying on random YouTube repair tutorials (oops), since DIY fixes can sometimes make the problem much worse (especially if you're clueless like me). Overall, I had a great experience and would definitely come back here again, although hopefully I won't need to anytime soon!

This is Talk N Fix.....not sure why it says "We Fix N Customize" but the address in my receipt…read moreprompted this for the review so.... Took my daughters phone in for a battery replacement...I phone 14. Saw him pouring alcohol on it to get the glue off...when he was done the cameras were blurry...three hours later trying to fix it...nothing. $163.12 for a battery replacement and now I have a damaged phone because Apple at the other end of the store said it is water damaged and cannot be fixed.. I do not recommend these clowns. Now I am out $163 and had to get a new used phone for $600 the evening. Phone is turning purple as the evening goes on as they really screwed it up.. DONT GO THERE. I will get some restitution as these guys should not be in business. A Lady before us was waiting as they couldn't even put on a screen protector right and had to do it again..

I asked for an estimate to replace the charging port on my Samsung S23 phone. They never responded…read morewith an estimate as Yelp said that they would.

From the owner: At IFix Mobile our clients can look forward to getting repairs and part replacement completed…read morequickly and affordably. We offer next day repair options for any non stock items allowing you to keep moving forward! Don’t miss out on our selection of new and used devices as well as accessories, speakers and more! We are available 7 days a week between the hours of 10am and 8pm for your convenience!

I went in for a phone upgrade. The salesman brought out an Apple watch and an iPad. He asked which…read moreone I wanted. I said I don't need either. He said take it, you're entitled to it. He said my bill would go down by $30.00/mo if I changed autopay to my checking account. The iPad was free. My bill went up by $53.00/mo. I called AT&T, they refused to help. I called the store. The manager groaned and said oh he meant the iPad would be free because you would get $30 off with autopay so your bill won't go up. It's not free. The service is $21.99 per month plus the payments for the $500.00 iPad. This is blatant bait and switch and fraud. Stay away from this store and AT&T. They are scammers

Well have been having issues with our service and billing, but real reason was to get my husband a…read moreworking phone. We have been to other smaller stores out of a mall, but each time we were welcomed and told of a wait. Most times were 45 minutes or longer. So we came to our normal store at the galleria mall. Well we were not greeted but we noticed 2 reps working with customers and another table full just waiting. We asked them if they took names, so we started looking at phones. Well a customer was finished and took the table that were sitting there waiting. No big deal. Then a few more people were looking around and we would have thought we would have been next...but the next available rep went to another customer. So we asked him were they here earlier because we were next. Thank god the customer did notice that we were there before them...other wise we may have waited over an hour to purchase a phone. Well the representative not even sure of his name waited on us, we had a few questions about our billing and he told us to call over the phone...so they were there to sell not about fixing our billing issues. I really didn't want to purchase the phone walk out and cancel at this point. But of course they got you with contracts. So we got the phone, with not much help, didn't even advise us what would be good. Got our phone, gave us what we asked for, told us he couldn't move any contacts or photos because they wouldn't move over. But said we could keep the old phone to move ourselves. This probably was the worst service we had ever at AT&T. I will be calling about my billing issue this weekend because they would not help me at the store. Poor customer service, maybe it was because we called him out in front of another customer, but we were there way before the other customer and it was only fair after waiting almost 40 minutes but wanted to take care of someone that just walked into the store. They need to get their act together and take care of everyone to the fullest.

The Scarlet Vetter says... i brought an older phone here for screen repair, as I couldn't see…read moreanything on the screen after it had been dropped. I wanted it as a secondary phone for backup. The two gentlemen who worked there were, pleasant and excellent to work with. Adam helped me get my phone fixed for a reasonable cost and very quickly! , The same day! I highly recommend this business!!!!!

Honest and fast. They listened to my request and were genuinely helpful. They gave me options.read more

I just needed a new battery for my phone from 2020. I had originally gone to Ubreakifix and after…read moretwo months of them claiming to have ordered me a battery twice with zero outcome I gave up. Apple had the battery in stock and had it ready to go in two hours! I was also stunned that the price was $22 LESS than my other quote! This was an excellent experience with minimal waits in store and pleasant customer service. Thank you Apple!

Saleswoman Iana is the best person I have ever dealt with at Apple Galleria. She made our…read moreexperience of buying my wife a new IPhone very pleasant. I couldn't believe how nice she was and how knowledgeable she was. I bought an IPhone earlier in the year and had a young guy for a salesman. He was the coldest most useless person ever. His answer to every thing I asked him was I can't do that. He then told me to go to Verizon if I needed help. Iana should be teaching training classes to do sales in that store. I have never met anyone at the Apple Store who was so pleasant and knowledgeable. If you go there for help ask for Iana. You won't regret it and you won't believe it.

I am not the type of guy that likes going to the store to shop. I do everything online, but due to…read moreT-mobile buying out Sprint. I had to come to the store and get my account updated to T-mobile. While getting my account in order I also was interested in upgrading the family phones. The associate taking care of me was really good. She explained everything that I needed to upgrade. They didn't have the data plan that I had with Sprint, but they found me a data plan that I was comfortable with. After a bit of time of changing everything over I was set and left happy. Due to Covid, the phones were on back order I received my phones 3 weeks later.

We stopped in the Galleria location one Sunday afternoon to see about moving to TMobile from…read moreVerizon. What a great experience with Andrew! He transferred all 3 of our lines without a hitch and activated 2 new phones. We've had no issues whatsoever. Great experience!

Unbelievable help. Jake is super knowledgeable not just in repairing my iPhone screen but also…read moreexplaining different techniques. He also is aware of cell carriers stance on cracked screens for trade in purposes. Professional and honest team at Royal. Definitely recommend.

Love these guys! I came back here to recently fix my wife's camera screen and they were able to do…read moreit quickly and painlessly. Unfortunately, my screen cracked again and they were able to repair it quickly and were very responsive after getting some other things fixed. I'm super appreciate of this business and would recommend them if you're looking for an honest group of technicians that stand behind their work. It's hard to find a better price to fix your screen too -- and this little stand in the mall behind Dick's does as good of a job as Apple would.

I went there yesterday 8-14-26 to get a new phone and I had an appointment at 6PM. The three ladies…read morethat were working there were knowledgeable, kind professional and walked an old guy, me, with little technical experience through the purchase of a new phone. I don't write follow-up's but these three ladies did a fantastic job knowing that I was frustrated because of all the unknowns but they talked me through it, made me laugh and deserve a shout out. It was at the end of their shift, they knew the new phone purchase could possibly take 2 hrs with all the downloads required from an old phone but they still with a smile and professionalism got everything completed . To the three ladies working last night .... GREAT JOB.... Jerry Pazderski

they are doing reckless jobs,They don't care customer equally,They are doing Racism .I was waiting…read more20 minutes after my turn came,they took 2 more customers at my turn staion,they didn't like to talk to me