After calling around to several places that could work on a PS5, this spot seemed like the best…read moreoption. They're conveniently located right outside the JCP department store on the second floor, across the way. Everyone was very friendly both on the phone and in person. They also went over the repair agreement thoroughly, including the $75 diagnostic fee, which goes toward the cost of any repair. At first, I got a call saying the motherboard was completely damaged and likely beyond repair, which was disappointing. Then the next day, they called back and said they had spent more time looking into it and were actually able to fix it. The repair ended up costing an additional $150, but it was absolutely worth it. My kids' PS5 had stopped accepting discs, and now it's working again. They also advised against relying on random YouTube repair tutorials (oops), since DIY fixes can sometimes make the problem much worse (especially if you're clueless like me). Overall, I had a great experience and would definitely come back here again, although hopefully I won't need to anytime soon!

Extremely pleased with the service Romeo provided, my wife's iphone had 2 broken camera lenses and…read morea third that showed some marring. After he and I talked we agreed that it should just be replaced. A short 40mins later he had all 3 replaced and it looked factory perfect. Others told me (ubreak I fix) that the entire back had to be replaced and they wanted almost $250 plus tax. Well for $100 less I got the right repair and no extra games. Job well done We Fix.

Very displeased with the service I received when I went into that store to explore options for…read moreoptions for upgrades for phones. I am a senior citizen and have 2 phones on my account. The young man I was given to wouldn't show me phonesor answer questions without my daughter being there and only would point in the direction of the phones. I asked for his name and he wouldn't give it to me. I took his photo and he threw me out of the store and told me never to come back. My daughter and I have since switched carriers and bought new phones. We are no longer ATT customers. Our phones were originally purchased in 2019 and once they were paid off, ATT did not lower out monthly payment. We had been overpaying for our service. Got a much better deal elsewhere

I never mind stopping at the store to pay my bill quick, or if I have a question about my…read moreservice/phone. I always go to the same person who works here because she is so helpful and knowledgeable. If you stop at this store- ask for Kim. She's the best!

Just horrible customer service- arrogant employees- I…read moreordered a simple $20 cable for my phone - paid for it in advance... it was almost two hours and still no notification it was ready ... went by the store on my way home and went in ... they would not give me my cable - told me to sign in - 12 people ahead of me.. I did then I thought WTF... I'm not waiting any longer . Went to my car, called Verizon while sitting in their parking lot and cancelled my order.... Just ridiculous that you have to jump through hoops to get something you already paid for.

This Openbank promotion is a scam!!!!I joined Openbank on May 27, 2025 and I have still not…read morereceived my five dollars off per phone for the thousand dollar deposit I put in. This is the 7th month that I have had to call questioning where is my discount. I've had to call the last four months to Verizon and each time they tell me it's all set. It takes over a hour on the phone each time. Verizon doesn't inform their representatives about their promotions. I called angain the end of October and they don't even know what Openbank is. That's how good they keep their representatives informed about their promotions. I'm so sick of their incompetence. 25 years with them and that's how they treat their costumers. This review will go to all media and fcc anc bbb

They helped me a lot. Got me new phones cell service and more. With little to no wait. Exactly what…read moreI need.

I became concerned that my entire iMac hard drive had a number of files missing after I realized…read morethat my Carbonite subscription was mistakenly not renewed about 8 months ago, and I could not find many of my very important business files. I called up Blutusk and they asked me to come in and they could look the situation over immediately. I did and they were considerate and kind and thorough in helping me identify why I could not locate my 'missing' files and then proceeded to coach me on what I needed to do so I could back up my own files on a daily basis and keep them all together on my own hard thumb drive. Thank you Blutusk. You got my business for life! Mark in South Buffalo

I needed my Apple Watch repaired. He didn't even examined it. He simply advised me to take it home…read moreand throw it out!

I am not the type of guy that likes going to the store to shop. I do everything online, but due to…read moreT-mobile buying out Sprint. I had to come to the store and get my account updated to T-mobile. While getting my account in order I also was interested in upgrading the family phones. The associate taking care of me was really good. She explained everything that I needed to upgrade. They didn't have the data plan that I had with Sprint, but they found me a data plan that I was comfortable with. After a bit of time of changing everything over I was set and left happy. Due to Covid, the phones were on back order I received my phones 3 weeks later.

We stopped in the Galleria location one Sunday afternoon to see about moving to TMobile from…read moreVerizon. What a great experience with Andrew! He transferred all 3 of our lines without a hitch and activated 2 new phones. We've had no issues whatsoever. Great experience!

I baught, as a tourist, a EPIN30 prepaid card for 33.83$ from T-Mobile store Walden Ave Ceekrowage…read more I asked for a card, not for calling but for internet access. They assured me that I should have internet everywhere in all the US states. I needed for instance to use Uber. It took the man more than 30 minutes to get the card activated. The result... No internet in Florida, no internet Newark cruise terminal, no internet in the Bahama's. Practicaly no internet anywhere. I don't know what has happend. Did the man forgot to activate something, Didn't he knows his job? One thing I know. I lost 33.83$ on sales Rep #:****238.

If I could rate no stars I certainly would. I had the worst customer experience of my life at this…read morestore I've been lied to and deceived. I can't even begin to describe the trouble I've had here. My service didn't end up working where they said it would and I have had absolutely nothing but problems and no help from anyone here it is absolutely atrocious the way that I have been treated and I am now stuck with a phone that is useless to me and owe them 700 for it. I was told I could recoup the money by selling online; my question is would you buy a 700 dollar used iPhone.?

This is the worst Tmobile store I ever went to, this used to be a very friendly, good customer…read moreservice store, WTH happened? Went out of my way to go here thinking I would get the same service as years ago, I was so wrong. Upon entering I was asked what I needed, I told the worker that I wanted to return a phone I bought yeaterday, at a different location, he immediately said there is a $70 restocking fee, I said no I was told $20 being the phone was under $300, he never even seen the phone I was returning as it was still in my bag and the restocking fee depends on the price of the phone. So he asked me why I was returning it, I explained that not only did it get really warm to the touch after just charging it and scrolling around ( thought maybe damaged) he said that was normal, so I told him I also didn't like the size, very small screen, and thin, like it would break if dropped just once. (moto edge 2024) So he gets VERY loud and says that is the best mid range phone they sell and everything else is junk. (wow) he shows me his iphone and said that his is even smaller and that was one of the biggest they sold (6.6/ not true). I tried several more times to explain the other reasons why i didn't like the phone and that I wasn't using it for gaming or watching videos, so I didn't need all the updated software etc. The other guy working there jumps in and starts saying the same thing, I'm making a bad decision to exchange phones, everything is cheap junk compared to that phone. I got the phone on a upgrade promotion and didn't handle or try the phone out (my mistake) but there is a 14 day buyers remorse, I should not have gone through all that wanting to return it. Then both guys told me if I return the phone I forfeit the $200 off promotion because I already got it with that phone. (not true again) I was speachless and felt ganged up on, I could not get my point across to them, I picked the phone off the counter, put it back in the bag and left. Never have I ever experienced such rude employees. I was literally shaking when I got back in my car. I went to another Tmobile where I returned the phone (NF BLVD) without any problems. The young man (Willie) was polite, friendly and listened. He even went out of his way finding the phone I traded in and returned it back to me if I needed to use it for another promotion. I was seconds away from going with another carrier after being a customer for over 16 years with Tmobile. I also spoke to a supervisor from the main tmobile customer service number and he didn't say anything about the store and how I was treated, you would think he would care and follow up with the store manager.

T-mobile is the worst phone provider ever. Some lady named NOELLE screwed me and my family's phone…read moreplan up and completely lied to us making our phone plan skyrocket and change completely without telling us. She told us after our upgrade that our phone bill would go down and we can upgrade again after a year. She lied. She changed the plan and made our plan skyrocket over 100$. And changed it to leasing instead of owning. We had no idea! If I could give this place no stars I would. Don't go there. If you do make sure you know what they're doing to your plan and don't talk to Noelle/noel.

I reviewed them at their hq already. But local is probbaly more helpful for the locals. Just a…read morethought. Ive been a cable subscriber most of my life. But a few times Direct TV has come my way. And its never been easy for me to get the hang of. Most recently it was at a home I manage, and I could not get Direct TV and Verizon to work together to get the TV and all the rest working at the same time. So frustrating. We finally just went to TWC.

STAY FREAKING AWAY AT ALL COST!!!!!…read more I currently am a FiOS subscriber. Not always happy with Verizon however I've never had an issue with their TV services. I am trying to calm down because the tactics that Direct TV use are illegal. They charge credit/debit cards without prior authorization. Try and file a complaint against them with the Attorney General or the BBB. Useless. I just got charged $60.00 on my debit card. I don't have their service. Never had. Had to jump through hoops to get this removed. Cancelled my cards and am waiting for new ones to arrive. Similar experience several years ago while trying to close out a family member's account. The account was charged after MONTHS of close and personal talk via landline. I don't wish to get into the deets however the employees of this company lie to suit their quota needs. File a complaint with the FCC. Next on my list.