Probably the worst T-Mobile store I've ever been to. Came an hour and a half before they closed but…read morethe employees seemed like they didn't want to be of any assistance. I wanted to get some information on an Apple Watch and to change my screen protector because I purchased a screen protector plan with T-Mobile. The employee who was working came up with a bunch of excuses as to why he couldn't change the protector, even after I called the T-Mobile help line and directed the employee to help me. Definitely do not go to this store.

place says open till 8PM, we pulled on the door (at 2:42PM on Monday May 22nd) which was closed…read more The guy inside the store waved over his neck indicating that they're not open. Wasted my time.

This is the Dulles locations. My phone had hundreds of Google autofill website recommended sites. I…read moretried everything to delete this uneccesary websites. The young gal at t mobile was able to delete all and turn off autofill so no more websites appear.

One employee from 10-11. The employee talks too much. Not efficient. Two customers have already…read moreleft. Get more help or talk less!

Was at the store today and had a horrible experience with a young man name Ramie. I only came in…read morefor a replacement for a screen saver. Which I originally purchased when I brought my phone in January 2026. It's unlimited replacement. He was very rude and snappy saying he didn't have one for my phone, which was not true. They put a 16/17 protector on my phone originally , somehow he said they couldn't put on a 17 protector which didn't make any sense which they had in the store. I asked him could he let me see the protector that he was talking about and he told me no unless I was going to purchase it. I asked him could I talk to a manager and he said she went to lunch and he was going to lunch too. I asked him when would she return he said in 30 minutes. I said I would wait. I thought this is ridiculous. I stayed calm because I was in shock over his treatment over a phone protector I purchased unlimited replacement. I could not believe his unprofessionalism. The treatment was really unbelievable. The other guy Chris was not helpful either I ask him for help because I remembered him and he said he never helped me before. I am writing this because no customer should be treated this way. I have been coming here for over twenty years. I will never forget how they treated me today. No one should be treated in such a rude disrespectful manner. *I was fortunate that a Wonderful young lady wind up helping me name Sunny, She stepped in and helped me I explained to her the situation and she called the manager and she told her it was okay to replace my screen protector. Thank you so much Sunny for your professional and patience. You are what TMobile represents. Your kindness and helpfulness was truly appreciated. I called customer care service and I wanted them to know about you. They told me to make sure I call the manager which I will definitely do. I hope they give you a score of 10.

I went to the T-Mobile store in Reston VA to trade in my phone. The customer service there was…read morephenomenal, each associate was friendly. RAMIE helped me not only exchange my device but set it up and went through each process making it easy to understand. I've been a T-Mobile customer for 20+ years and I appreciate not only the knowledgeable of your employees but their patience and dedication.

Terrible service with workers who aren't aware of their own policies. Just wasted 20 minutes of my…read moretime sitting in their store trying to get my phone transferred when the worker finally comes out and says "sorry, we don't do transfers after 6:30pm" which is something he could've told me when I walked in as I walked in at 6:30 on the dot. Mind you they close at 8pm so I'm not even sure why they stop phone transfers at a certain time.

I came here to purchase the new Galaxy s22 Ultra after contemplating for a few weeks. I was greeted…read moreby Zamira and Stephanie who were assisting other customers at the time. My wait was not long at all as they were able to multi-task and switch between the users without missing a beat. Quite impressive seeing that because you would assume by doing that they would have to get an update from the user but they both were in sync. I was being helped by Zamira and she had great knowledge of the products and the plans that T-mobile has. Anything I asked her about, she was able to provide a quick answer. I ordered the S22 Ultra 256GB in black and I was excited that I could have the return kit mailed to my house. Even though Zamira could not assist to complete the transaction, Stephanie picked right up where she left off! I was able to have all of my questions answered, even the ones that they could not assist with, they both were able to provide more information on how I could get the answer. I never think to come to this store because I live further away from this location, but overall a good experience!

David was great helping me transfer all my date from my old phone to a new one my daughter gave me…read more He was very patience and explained how the new worked. He also help me buy an Apple Watch. Thank you David.

Don't waste your time here. Waited my turn like a sucker. No queue. After hiding in the back when…read morethey do come out and serve the first person they talk to. Walked in and hardly anyone there, told ill get to you.

BIG SHOUT OUT TO RICK AND TEAM!!…read more Was headed out of town and of course the phone folks told me to "drop the router at ANY T-Mobile location" (Well...yeah. not so much. Has to be a "corporate location" as the manager kindly explained to me) HOWEVER Rick (the manager) and one of his team immediately said " Hey we can help you box it up and you can just take it to the UPS store 2 doors up from us" And they did. Bubble wrap, security tape and all! Thanks so much gang - on a tight timeline and you all really, really helped me out! Cheers! Kate

Absolutely the friendliest, most professional customer service ever received in a Cellular store…read more I arrived without an appointment to see if I could have a defective SIM card replaced in a brand new (1 day old) T-Mobile 5G Gateway. I was lucky enough to be served by Delonte' W. who quickly confirmed the issue and not only provided a new SIM card but also replaced the old one, tested it out and set up everything on the T-Mobile Life app so it would work as soon as I got home and plugged it in. I highly recommend going to this store for your T-Mobile needs and after only a few days of use of the 5G Gateway, can strongly recommend considering it for great speeds (even where I am using it in the mountains) and reliable connectivity at an excellent price.

I had a great time here even though my problem was in delivered phones they helped me nicely and in…read morea timely manner. All the staff there are very nice and friendl they give excellent customer service.

Like most T-Mobile store fronts, this one is set up pretty similar. The plaza it's located in is…read morebusy so you may find parking a bit far. They had three employees working while my mom and I visited. They were preoccupied but one employee said hello. So we patiently waited our turn. After 5-10 minutes one got done with a previous customer and assisted us. The employee who assisted us was Matthew. He was efficient in transferring my mom's old phone's data and contacts into a new iPhone. My mom was happy that it was a easy process. Side Note-Get value for your money and check out the phone plans. If you have a plan from multiple years, see what's out there and what you can get from it. What won me- TMobile gives data coverage etc when you are visiting other countries and you don't have to pay extra for international data usage. ~

Kevin and Nancy are amazing if you know go price phones and good service just come over to this…read morestore and look for those two.

Came in , and I'm actually here right now !! Two of the Three workers were here. They saw me walk…read morein and two of the workers who weren't t helping anyone immediately walked to the back with out saying anything.

This is my 2nd time at this location and wow! The store manager Rodrigo does not know what he is…read moredoing. First issue I had about year ago and he said he couldn't help me worked on his computer kept on saying no no, I went to location in Reston and the issue was resolved by the store manager there. Today was my 2nd issue, t mobile customer service told me I can drop off my broken phone to any location and they will mail it. Well guess what I came to the same location thinking it would be better this time. But guess who walks up to help me again Rodrigo, and I told him about the damaged phone and how I need it to be sent out. He goes oh no we can't do that, unless you are trading in a phone. This guy simply does not know what he is doing,

The reviews continue to be bad and 1 stars. I was recently there an hour before closing. 2 people…read morebehind the counter with other customers and probably close to 10 people waiting and more coming in. I was next in line so I knew it would not be a problem for me to get service. Now for all the others waiting and it was getting closer to closing. I have just 2 questions: 1) why did you come close to closing? You are expecting these people to stay after hours and help you? 2) why are you taking your lack of common sense on these people when they can't help you because they are closing? I have been coming to this location for years and never have I had a problem with anyone that works here. I have 8 lines on my plan and they always handle my requests swiftly. PEOPLE PUT YOURSELF IN THEIR SHOES, can you do what they do for 8-10 hrs a day? Crazy requests made by crazy people, one after another. BE NICE, BE PATIENT...check your attitude at the door!

First you need to know my android phone and apple tablet were purchased// contracted by SPRINT, now…read moreT-MOBILE Went to one of their service hubs, My cell phone had a cracked screen. Plus I had a problem with my apple tablet and needed some assistance. Seems after an update there's always something not quite like it was before. Personally I think they do more harm then good most of the time. SO with all that being said. After spending 2 hours in the SPRINT STORE...very frustrated and annoyed and practically no better off. I was told to go to an Apple store or contact them. And now customer service writes the order for the screen replacement. NOW, really ...NOW...after being in the store for two hours...and NOT even fixing the problem with the tablet. That service ticket should of been written up first thing, he knew it had to done, even took it in the back to make sure!!!! So now I have to leave the phone for 2 MORE hours. Leave and come back in 2 HOURS. Seems to me if the ticket was written immediately after discovering it could be fixed...I wouldn't have to leave and come back in 2 HOURS... NOT TO MENTION we had to go from 12524 Sunrise Valley Drive to 11949 Market Street normally not a big deal( felt like SPRINT just didn't really even try, especially after I suggested they call Apple and ask them how to fix the problem. So as I was walking towards the Apple store I saw lots of people standing around outside thinking to myself this is going to take a while. I was approached by a gentleman holding an APPLE tablet taking names and a brief description of the issue...as I explained what was happening showing him so he knew exactly what it was..... He said reaching toward my tablet "can I see it?"  Right there on the sidewalk he proceeded to fix my issue...it took him all of 5 minutes... I do in fact believe if the T-Mobile/SPRINT customer service rep made the call ( I suggested ) it would of eliminated us doing the running. By the way the APPLE customer service reps name is GREGG....awesome employee with lots of knowledge, knowing how to navigate around the applications... And an awesome personality too ! Five stars for GREGG saving the day!!!! T-MOBILE / SPRINT taking notes? TMobile / SPRINT should have such knowledgeable employees, employees that take the initiative. Not say, well I don't know!!! He should of asked other workers there, I even suggested it.... Better training ...needed for sure ! Manners and courtesy can go a long way. (felt like we were interrupting his day) If you have a problem be prepared for T-MOBILE/SPRINT team to chew up your day..... 4 plus hours to fix a phone screen.... REALLY--- ?????????

The staff is utterly ignorant of the product line they offer. I had to go back 3 times in a week to…read moreget my new phone. The 3rd time was just to transfer all of the stuff from my old phone. Had to pee and asked to use a bathroom. I was told they didn't have a public bathroom and to ask the guy at the lobby desk. The guy at the lobby told me I could, "try my luck in the parking lot..." When I told the t-mobile staff the response was, "sorry..." Absolutely inhuman service. They could literally replace the staff with a well labeled vending machine. At least then I'd know up front the level of service to expect.