If I could give negative stars I would! this store is absolutely horrible. The people are so rude…read moreand unprofessional. They scammed and messed up my promotion so much that it has taken me many many trips to the store and many many times to figure out why they did not give me my credit!! Turns out THEY messed up my number and I got scammed out of it. It has now taken up 7 months to get anything and I still don't have anything!! I'm so angry and annoyed!!

We received excellent service here. The first person greeted us and welcomed us and made sure we…read morewere on the waitlist. The second person came shortly afterwards and answered all of our questions about the deals with getting a new phone. She also replaced the SIM card of my husband's phone and it's working better. Our phones are old and we are ready to get new ones and they had a good deal on them. Problem is I have too many pics on my phone and need to take care of that. I would feel very comfortable purchasing our new phones from this location bc of their excellent customer service.

Everything went well! My sister and I went to this Verizon store on Dec 19th to get her a…read morereplacement phone. Jesse, Ren and Caleb took great care of us, replaced her phone, transferred all info from the Cloud, added a watch, replaced my screen protector, and they were all very helpful. Special shout out to Ren, who's "in training". Excellent customer service!

WOW. Didn't think it was possible, but the customer care line is as bad as store. All they want is…read moreto get you into direct pay. I wouldn't trust this company or Verizon with my checking account information!!!!!! After an hour, mostly on hold, I was told a manager may or may not call me back! They should not be allowed to call this the customer CARE line. Quoted me a price. It did not happen. Told me my plan would not change...what happened to my hotspot? One lie after another! 18 years with Verizon and this is what I have to show for it. There are other options out there, suggest you use them. These people are playing a shell game.

The competency of the staff at this Cricket store depends on when you go. I had an excellent sales…read moregirl several months back who sold me a phone. They were out of the cases that I wanted so she told me to come back on 2 weeks, which I did. When I went back to pick up my new case the sales guy seemed as if he couldn't have cared less. I had a receipt , it showed up in their records but he could not confirm I had not received the case. I assured him I had not. Basically, he was telling me that I was lying. When I asked to speak to the manager, this guy said he was in his St Pete store...but finally got him on the phone, which got me no where. The manager said the same thing: "Prove it." The discussion was insulting and unprofessional. I did leave with a case...but will never go back to this store again. I have had much better luck with the store in Palm Harbor.

Friendly staff, they even put my screen cover and case on for me . I'm happy with service and new…read morephone

We tried to return a cord we purchased for only $30 one day later. The manager that works, there is…read moreextremely rude. There was a small tear in the bottom of the box. Nothing wrong with the cord. Apparently it just doesn't work with our plugs. She refused to take it back because there was a small tear in the bottom of the box. She even commented that she recognized me because I've been there many times before. Yes I told her I purchased two cell phones from you people and you won't take a $30 purchase that I have with a receipt. I would not recommend this location as they don't know how to treat clients specially that they would lose a client over a $30 purchase that is being returned in perfect condition with a small rip in the bottom of the box.

I am not sure where to begin, I went in to get an upgrade phone for my granddaughter and ended the…read moresame with 3 upgrades. Ethan greeted my at the door and one of the most respectful young men I've encountered at Verizon. He was very patient and thorough in explaining the different deals. Let me say, he is a great salesman! I am very pleased with my service today!!

Awesome place to get your phone fixed or a new battery.go there when I need to get my phone fixedread more

Took two phones there for service…read more Phone 1: iPhone screen locked with apparent Apple virus notification. Tech explained that phone was not infected but it was a phishing scheme for me to click the "Apple" link to remove virus - for a fee of course. I didn't take the bait. Tech took care of it over the counter in 30 seconds without charge. Phone 2: iPhone needed a new battery. Tech explained that reason for battery failure was the charging case. He showed us the damaged battery when we picked up the phone and explained how to properly use the charging case to avoid future battery damage. Both iPhones: wanted them to add VPN to both phones. He told us they don't provide that service, but gave us a trustworthy web site to find a what we wanted. Polite, knowledgeable and took time to fully explain every issue. 100% satisfied.

Walked in there with an issue that I've been having for 3 months, Timmy at the front text fixed my…read morefob in quite literally 10 seconds. No charge. This place is phenomenal.

My fob "thingy" needed new battery. I do not know the proper words. Went to Lakewood Ranch store,…read moreAND: Replaced Battery thingy DID NOT CHARGE ME ONE CENT Were kind & gracious! I felt SOO happy when I left ‼ A trusting place to do business

I came in to purchase a Iris Medical Alert Device for my aunt. Mariano assisted with the purchase…read moreand setting up the monthly service. He was knowledgeable, caring and explained everything in great detail. The service provided exceeded our expectations. Promote him now!

WOW - BE WARNED - I open an account with Consumer Cellular (in spite of how stupidly offensive I…read morefound Ted Danson [who are otherwise like], and the advertising campaign they continue to run), but that aside, I did not have any real trouble with their service other than they raise the price from what I believed I was originally quoted, and when I went to change that, and ultimately decided to switch to Pure Talk (that I HIGHLY RECOMMEND) - and the thing that really annoyed and offended me and is the reason I am writing this scathing review, which I intend to post any and every place I can do to warn other consumers that even though I terminated my service on the 23rd of the month that a month later on the 23rd which was my date automatically withdrew my payment? They withdrew it again. I called back on that issue and they attempted to explain that they don't prorate things. And that they start the billing cycle and something or other and I called back again and said this makes no sense you would my money on the 23rd I canceled that day and then a month later, you withdrew it again and tried to tell me that I don't even know what their excuse was. And I said to them, really, I canceled over a month ago. You have went ahead and build me again and you're telling me that is that your policy and I even shared with them the if they were not going to satisfy me by funding the entire month of non-service to I got on top of the other week or so.I suppose that I was going to post this every place and I'm glad that you're reading this and I hope the jury will share this with other people. It's corporations like this taking advantage of us and I cannot express how happy I am that I switched to pure talk american owned making sense , better prices , even look at their spokes person Mike Rowe, spend your money with the company that actually values You!

In four states, over 35 years, THIS UPS store owner has created the best, very best store attention…read moreand service I have experienced. Laura Poston is in the store EVERYDAY right in the front, elbow-to-elbow with her staff all day helping customers. Rare to find these days!!!! She has owned this location for 7 years and owned earlier UPSstores in Ohio for 10 years. I was medical legal financial power of attorney the last 3 years for a solo impoverished senior woman in Minnesota requiring extensive work with federal and state regulations and forms. ( she just passed away October peacefully just 3 weeks in her new assisted living home.). My laptop became too old so I had to do all this work on my iPhone ( before they added Word Capability!). Laura SAVED me with my non sophisticated computer skills on a phone, over and over again! This was very time consuming. NO one in a UPS store nor the Post Office would take time like this with such complex computer maneuvering. Her entire staff ARE SUPER FAST, extremely knowledgeable and efficient and her line ( if there) MOVES FAST! Also zero errors. The post office this past year GREATLY increased shipping costs for medium to large boxes and I have found UPS ( esp UPS ground) to be more cost effective. PS, I use the side entrance by their neighbor Batteries Plus in and out of their good parking lot instead of Bee Ridge.

I'm not sure what Donna's problem was this evening, but I did not appreciate being rushed out of…read morethe store at 6:11pm because and I quote " we are closing soon". Not only was I rudely rushed thru my returns I was also refused service on by Donna to use the kiosk, even after explaining my extreme social anxiety. As I was leaving at 6:14pm Donna had locked up shop even though customers were trying to get in. I can't help but think some little kid won't get their birthday gift on time because of Donna's actions. Do better ups.