Moved to Colorado Springs last Friday, 15 August. I was super excited to get set up with CenturyLink as I've never used them as an internet provider before. Come the day that I finally get setup on 20 August, the service itself was unbelievably slow. I had to go with a 100 mbps speed because that is the current limit at my apartment complex, but I was assured it would meet all my needs with my devices and activities, so I went for it. In less than 24 hours, I cancelled my service because I could not stand the buffering, delays, and colossal speed on just my computer alone. To make matters worse, you'd think they'd have some policy for new unsatisfied customers who are looking to cancel their policy in less than a day. Instead, their way of saying bye is charging you for their service for the next 30 days even if you aren't using them anymore. Their excuse? "We are here for you in case your future provider doesn't meet your expectations until the service is cut off." CenturyLink didn't meet my expectations, and I was lied about how good the speeds were. I shouldn't be punished by paying 30 days of service!!! Even if another company didn't provide what I wanted, I wouldn't resort going back to them! First and last time ever using CenturyLink! Good riddance. read more

Century link is now quantum fiber. Do not purchase internet from this company. This is what they told me when I wanted to disconnect my service .When cancelling service on any day other than the last day of your billing cycle , all monthly charges, fees , and taxes will apply received in full, and payment for unused services will not be refunded or credited to your account. Greedy company. Wi- fi went out for several days before, and connection issues periodically. I switched plans and saved 23 dollars with a bundle from At&t! read more

9 weeks to set up service. Help me understand how in 2024 that is even possible? That's wild. I can't imagine how bad service is when something goes wrong. I won't be a customer any time soon read more

1 of the worst businesses I have EVER dealt with!! Nearly impossible to talk to a HUMAN! I haven't been able to get their voicemail to work for 4 MONTHS!! I've tried EVERYTHING that shows up in the chat and online! It keeps saying to use a PIN- we were NEVER issued a PIN and when I try to use the default '0000' PIN, it won't work!!! As soon as we can, we are NEVER USING Centurylink EVER AGAIN! Also Centurylink allows DOZENS AND DOZENS of TELEMARKETERS to call our phone ALL DAY LONG!!!!! DO NOT USE THIS SERVICE! ITS ABSOLUTELY HORRIBLE!!! read more

this is for quantum fiber/boulder. we have not had internet in over 24 hours. i get that stuff happens, what i don't get is the lack of information available about when service will be restored, not being able to talk to a human, being transferred to a chat that won't even chat when i try to talk to a human. being told service would be restored at 1 pm yesterday, then hearing nothing until this morning, when first i was told service would be restored at 1 pm, & now 6 pm. do they even know what's going on??!! worst "customer service" ever!!! read more

they have it set up where you cant use your checkbook you have to pay a 3 50 fee eveytime

Horrible customer service. My internet is out, so I chatted with an agent this morning for almost an hour before she opened a repair ticket. I was given a TEN HOUR window for the technician visi. My daughter or I stayed home all day and requested an update about the technician's arrival time several times and were told, "By 5:00.". At 5:00 I received an automated email saying sorry that the technician didn't arrive. Since that time I've been on hold waiting to speak with a human. Absolutely ridiculous! Im going to look for a new service provider. read more

Just canceled our business install for the 6th time Told my employee it's because we are in a remote location. They have an office 50 feet from my building. read more

Unbelievable! I got a dunning letter from them and was pretty sure it was a mistake, I had just changed the account from which they were to auto pay. Got tossed into this robotic decision tree that kept clipping off the choices and when I did try to enter information it usually cut me off before I could finish. Got disconnected. tried again. Got a new choice this time--report downed lines or poles. Figured I'd go there if I couldn't get through to a human in current decision tree--a human would have to answer that one! But I didn't need to do something so draconian when I got a human. She actually couldn't help me that much, didn't have access to place to input account numbers. I had her stay online anyway and help me through internet screens. Wasn't all that much help, I;m pretty sure that she had never seen that website or app. The decision tree would not allow me to get to a human but rather kept sending me in circles. Perhaps they have a counter that gets you to a human after so many times around the mulberry bush. My landline is in a place with no cell reception and no competition. I am going to look into the cost of a satellite phone for this area. In the city I left them years ago for bad service and unreliability, have done acceptably with Comcast. Strongly suggest that if you have a choice, choose anyone but CenturyLink. read more

If I could give this company zero stars I would. I'd say they have absolutely horrid customer service but that would be saying they had any customer service, which isn't the case. They make it virtually impossible to get a hold of them for a service call. Horrid company. Planning on canceling my subscription and finding someone else. UPDATE: Finally got a human on the phone and it confirmed that this company has one of the worst customer service experiences I've ever had. I guess that's what happens when you have a monopoly, crap service, no consequences. read more

Centurylink is the worst. I pay $126 a month for a bad connection, and poor service. Getting a person on the phone is nearly impossible. There has to be a better service in colorado springs. read more

This company has the worst customer service I have ever experienced. The 800 number automated response takes you to a dead end or disconnects. The online chat simply told me they could not help and I should use the 800 #. When I finally got a live person, she told me my subscription was only for 8 mbps (even though I pay for 80 mbps and my online account confirms as much). She said my internet was performing as it should since I was getting close to 8mbps and did nothing to help. I told her there is no such thing as a subscription as low as 8 mpbs but she ignored me and refused to help. After multiple attempts via chat session and calls to the 800#, I finally got to a representative who solved the problem. It took two days and at least nine separate attempts. If you work from home (as many of us now do), this is pretty frustrating. If you have an option other than CenturLink, take it. Avoid CenturyLink at all costs. read more

These people and their sister company Quantum Fiber, should be investigated and shut down. I switched from Centurylink which I got 1.5 Mb per second for Internet which you can't do anything with to their sister company Quantum Fiber. First of all they trespass on your property without your permission and lay their wires and extension cords all over your yard and fences and pretend that they're going to leave it there permanently. This is a huge hazard for people with dogs that can bite through these electrical cords and get shocked and even for the people it is a hazard. These wires need to be buried underground. As if that was not enough when I switched over to Quantum, yes, The Internet when it was working was faster. But what good is that when it is extremely unreliable and constantly goes down. The Internet goes down at least twice a month. Can you call them to get a repair technician come to your house and fix your Internet they will not make an appointment for you sometimes for weeks. This is the worst mistake I've ever made to go with this crappy unreliable company. Currently looking for another Internet provider. If you work from home this Mickey Mouse Internet company is not going to work for you. read more

This is my second review of Centurylink, because my service has been THAT bad!! I begrudgingly used Centurylink as the only two options for service in Colorado Springs are that and Xfinity. After an initial installation from hell and spending upwards of six hours of my life attempting to get my billing straightened out (see my other review for full account) I finally had consistent service for approximately 18 months. When my lease expired, I moved approximately two miles away from my old address, to a new apartment, and called to have my service transferred. Here is where the problems began (again.) When I made my appointment for installation at my new address, the agent told me that they could only give me a date and that my appointment would be anywhere in between 8AM and 5PM, but that I could call the day before to find out the technician's schedule and have a better idea of my appointment time. Upon calling, I was told that the technicians don't have the schedule nor would they be able to provide it to me, but that I could call back at 9AM. I thought this was odd given the earlier timeframe of 8-5 given to me, but decided not to cancel my 8AM medical appointment, assuming I would have plenty of time to return home (a less than 15 minute drive) to wait for the technician at 9. At 8:05, the technician calls to let me know he is on his way! This technician was perfectly polite and understanding when I told him about the miscommunication, and I understood that I would have to reschedule my appointment, which I did. Today, April 29th, I waited ALL DAY, from 8 am until now (2:50PM) to ensure I was home when the technician arrived. At 12:26, I received a text saying. The technician was on his way, and would arrive at approximately 12:55. At 1:15, I still hadn't seen the technician, so I called Centurylink. The first person I spoke to (customer service) told me that my old address was still on file, then told me the new one was on file, and was correct, then abruptly transferred the call to someone else without letting me know why. The second person I spoke to (tech support) read off my address and stated an incorrect apartment number. When I corrected him, he then stated that no apartment number was listed at all. I asked several times to be provided the technician (Henry)'s phone number, or for him to contact me. I replied two times to the text message I had received at 12:25, and received the automated response "Thank you for your response. Your reply has been sent to your Technician. Reply with STOP at any time to end messages. Standard message and data rates may apply." The technician made no attempt to contact me or respond in any way. My building only has four apartments, so if he had been anywhere in the vicinity of the correct parking lot, I would have been able to immediately open my front door and direct him to the correct apartment. The tech service agent then transferred me to the cancellation department when I told him that I would not be able to take another full day off of work to wait for instillation. He transferred me to the cancellation department, and I was abruptly hung up on while the agent was pulling up my account information. (Note: this was absolutely not because any angry or abusive words were exchanged. The agent was pulling up my account information, just after I had provided my name and phone number, when the call ended.) No one called me back. I then used the chat feature and expressed that I did not want to call the cancellation department again, because I had just been hung up on. The agent provided me the number to the cancellation department as the solution to my problem. Another entire day of my life has now been wasted by Centurylink, with no solution. This organization has the most disjointed, disorganized, and overall worst customer service I have ever experienced. I am now choosing to live without WiFi at all, because I will not patronize this awful business. Update: they sent someone to my apartment today, May 3rd, with no appointment and no notice. I had already returned my router. Not sure why someone would come by with no appointment and no prior notice, but my apartment was recently broken into and I do not care for unexpected men to knock on my door. It was absolutely useless to send a technician once my router has been returned. Worst customer service ever. read more

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I would NOT use Century Link/Quantum Fiber for your internet provider! They suck! They came over to convert everything over to Optimum. Then said they will have someone come burry the wires. Well it's been 18 days and nothing. They said they will come over the 16 to locate the wires and nothing. I called to speak to a supervisor and they said they would call back and nothing, then called back to speak to a supervisor and nothing. The lady that talked to me said she will look into it; heard a rooster in the background. She hung up on me. Then I called back and demanded to speak to the supervisor; waited for more than 15mins and then the person they connected me to was a female which also had a rooster in the background (pretty sure this was the same person that hung up on me and not a supervisor) . Said that someone already stopped by my house; btw I have security cameras and no one stopped by. Said it will be buried in a month; hopefully not that long the lady said. I did call this lady out and said are you the same lady that hung up on me and she said no; which I know was a lie. These people are a joke. DO NOT USE THEM as your internet company.; they have crappy customer service and do not follow up on what they said they are going to do. read more

Typically poor customer service as expected from most major corporations who rely on overseas customer service. We waited all day for a technician to install internet and the technician never showed up even though customer service said the call had been completed. I was on hold almost an hour and a half. I also tried the chat feature but it was of no assistance. read more

Worst company ever. The answer immediately if you want to add service but if you need technical support it only gets sent to India where you have to wait on hold for over an hour every time to speak to someone. You can barely understand them they can't find your information etc. Finally got them to schedule a technician for me after three straight days of contacting these fucking Indians just so it can be 10 days out with no internet! What a trash company read more

If you can use a different company I highly recommend it. The problems, service issues, and lies are too numerous. I would run out of room here. Unfortunately, they are the only ISP where I live. read more

Bottom line, they suck. Their internet sucks, and the service is the worst I have ever seen. Oh, but they sure make sure they get the money every month. read more

My internet went down, when I call centurylink to request help and going to all the troubleshooting process they told me that they will send a Technical in 1 week to see what is the problem. 1 week is not acceptable, I work from home, my kid is a homeschooling student, also I had a heart monitor that requered internet. How this is possible. read more

I give them not even one star while I was on vacation someone trespassed into my yard and marked it up with orange pain and little flags from The company I called customer service and they couldn't do anything They didn't know why my backyard was all marked up I don't want them on my property read more

NEGATIVE and NO STARS...bags, ... heaps of bullshit!?!?!! The most God-awful experience of my technical life... and it's still going on because no other company provider in the Springs can help! FOUR TIMES and counting, attempts to simply get Internet installed and this company has NO-SHOWED me three times. It's definitely personal now (Centurylink Install and Tech staff screwing me over time and again) and that goes to a whole new level of deliberate hatefulness! Why is there no check-and-balance in these departments to follow-up with any of this? Horrible systems, excuses by staff for not doing any of the job they are getting paid to do, no communication, absolutely no accountability whatsoever and... repeatedly!!! read more

This organization is poorly led. 1) when I had service installed, I was told that I could not get the speed I was promised from the sales team because the dual lines didn't exist at my location. When I called to tell them I was upset at the change, they set up another appointment. So I had to take another day off work to accomplish that. When the tech showed up he said the other tech either made a mistake or wasn't honest with me and the capability did exist in my location. I'm glad he resolved it, but I shouldn't have had to go through that. 2) I had a modem. They charged me to install it and charged me monthly to rent it. I called every month to have it removed. I received confirmation emails and was refunded my money, but every month it showed up on my bill. I don't think it is fun to call them every month, talk to 4 customer service representatives, copy down a confirmation number, receive a promise that it's fully resolved, then it shows up again next month., Technically, the speed and reliability is good. But, man, they need to get their heads out of their butts. read more

Horrible customer service. Land line service does not work despite service calls. 30 minute hold time with possibly the worst phone tree and hold music EVER!!! read more

Terrible product of service. Internet has been failing on an hourly basis.. modem keeps crashing and needs to be unplugged multiple times a day. Rarely is my Internet at the 80mbps I'm paying for. It's has been often between 0.01-7.12mbps out of 80mbps service plan. Really wish their were better options in my area. read more

The internet itself was absolutely horrible. I had to sit right next to it to ever get any wifi. The guy that installed it put it in the back corner of our kitchen, surrounded by cabinets and metal pans, so the signal didn't even leave the kitchen. When we lost internet connection we called to have someone come out to fix it numerous times and was always told they would send someone out in a few days and I should receive an email or call soon to confirm the day and time. 3 months and no one ever came out and we did not get a call or email. And then when we tried to cancel they spent half an hour trying to convince me to stay. I explained why I was canceling and how we had been out of internet for 3 months and she insisted on sending a tech out right then to fix it. I told her no thank you and to just cancel our service. She got really bitchy and told me she guesses she could do it for me as a favor but there was really nothing wrong with the service or their customer service. I was just a horrible customer and they treated me accordingly. A couple weeks later we received a letter telling us what all to pack up and send back to them. We packed it all up and sent it to them through FedEx like they told us to. That was in early December. Today, almost March, we received a new bill for their Internet. I called and told them that we canceled our Internet so we should not be getting billed anymore. The guy I talked to said we had never been canceled and that we still had Internet with them. I told them know that I canceled in early December and that I sent back all their equipment and got a letter stating to send back all of their equipment. He tried to tell me that the letter I got was to confirm that I wanted to cancel with them. I told him know that I had read it and it had the packing list on it because my Internet has been canceled. After a while of back-and-forth of him telling me that the letter I read was only to help me confirm the cancellation and not A packing list because I have been canceled, he told me he was gonna do me a favor and cancel our Internet for us. Three months after I have already canceled it and sent everything back. If you want peace of mind do not go at this company they are absolutely horrible. read more

What a scam. When I moved 2 years ago, they offered $25 a month for life. Since I liked the idea of DSL, I accepted this even though the max upload speed was 3.5mbps. Well CL never honors their word. Even though i paid a year in advance, They shut me off with 5 months to go. Reason, unpaid balance. I called and told them to fix it, and cancel if they couldn't. The said ok. Turned off again. Unpaid balance. And the new amount is $50 a month for months I already paid. Tmobile has 5G internet for $50 a month. I Went to the Tmobile store, got the router for free, no contract, went home, plugged it in, and it works. I'm getting 100mbps download speed vs 3.5mbps. I'm getting over 25mbps upload. CL was about .6mbps. When I called CL to cancel, they wanted over 300 and didn't want to cancel. I agreed to 100 and they added 3.50 for a convenience fee just to be done with them. I don't owe them anything, but it is worth it to be done. I have been with Century Link for 13 years. At 25 a month I would have stayed. Thank you Century Link for being dishonest; because you are, I now have better internet without you. read more

This company just wants money and gives horrible service. My modem went down and I made an appointment to have it fixed. They ended up canceling my appointment without telling me so I made another appointment which they again canceled saying the "customer canceled " I explained that I am the customer and proceeded to cancel my service. I get a bill for almost 200 dollars because it was never canceled. I finally taked to someone that wasn't rude " telling me what I could do to myself" and it was explained that I need to get my equipment back and a table would be sent to me which it wasn't. I was trying to find a store near me to return the equipment because I don't trust that they will "receive" it but there are none in my city. I would rather watch paint dry than ever use this company again. Unfortunately I cant give zero stars or I would.​ read more

Centurylink has terrible customer service. I was told that when I get my modem from them just to follow a few simple steps to get connected to the internet. It has been over a week and I still can't get connected. it is impossible to reach anyone in customer service on the phone. Every number takes you through a 15 automated list and got me no where. Just pay the extra money and go through xfinity. read more

If I could give them a zero I would. I had the worst customer service experience with CenturyLink after three techs visiting my house no one can figure out why my speeds were so slow. Hardwired I got 300-400 max outa 1000mbs plan. I kept escalating and escalating then it got to the point where my schedule appointments every day were just being ghosted I'd call and they promise a tech to show up tomorrow which never would happen. I canceled my service and at this point. I'm ready to throw the equipment in the trash. Use the other guys not Century Link . Absolutely terrible..... read more

I have been screwed over for the last time with Century link after 20 + years with them thanks to another outage for 5 days that cost me a zoom job interview. Over the last 2 years customer service and internet service connectivity has gone to hell. Ive found ive been overcharged $55/mo. for years with land line fees. GOODBYE. I will never return to these thieves after...my advice is to stay away from them read more

Hard to believe CenturyLink can stay in business given the disregard for customers. I have had multiple problems trying to get landline working and arranging fix. My landline phone has been cutting in and out with static on my end of the call. I try to make calls and get recording cannot make call at this time. Spent 45 min. trying to troubleshoot with CenturyLink. Said they did not know if it was on their end or mine. Technician charge to come out is $99 if the problem is found to be on my end. CenturyLink said technician could not come out for 9 days, with a window of 8-5 on the day scheduled. This is definitely NOT customer service and would fall into neglect given I do not have operable land line for 9 days. I am senior and depend on phone. read more

I don't get any internet service from CenturyLink they had my schedule for Internet service today and no one came to my house to connect my service this happened to me twice. I miss a whole day of work. No one called me or text me at. They said a technician would come to my home between 1:30pm-5:30pm no came or call text me nothing. Don't get internet service from them in Colorado Springs. They suck read more

Awful customer service... do yourself a favor and do not use them for any service. Awful in every way! I spent 2.5 hours each time I would call and got transferred 7 times and nothing got resolved. DO NOT USE THEM!! read more

this is the worst internet you can possibly get, always had outages that don't come back for a while, doesn't run at the speed its supposed to. you can't get help when you need it. overall 0/5 star review. read more

Considering I had your techs jump my fence and go into my backyard without my permission while my dog was out while I was home is fucking bullshit. so there is this amazing invention called a front door and a doorbell where they can request access to my backyard. I'm not even a client and now I have to deal with the mess they left behind. including exposed fiber. So fuck all of you, and learn some proper manners. it's not my job to bury your fiber. read more

Worst customer service ever! Applied for the Emergency Broadband Program and was approved and sent EVERYTHING IN NEEDED ON 12-01-20... Its almost the end of February and it still hasn't been applied to my account... No one will help and when you ask for a manager/supervisor you get the run around( read more

CenturyLink - Date and time I qualified - Television Service Providers Near Me - Colorado Springs, Colorado

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I have/had Quantum Fiber. I returned the wifi nodes well over a month ago via QR code at UPS. They received them on the 11th of July. I call TWO seperate goddam times because i hadn't got confirmation of them being return, once providing the tracking number. Today, the 14th of August they charged me $322.44. Abso-fucking-lutely preposterous. I should be compensated not just reimbursed as I tried 2 times to make sure this wouldn't happen, and a third phone call to try and get it refunded.​ read more

This is the WORST internet service available. I have been over billed, locked out of my web account, waited an hour on hold to get hung up on by the rep, and charged a processing fee every time I pay because they won't answer the phone to assist with my web reset....I would literally cancel service if I could get to my account or even speak to a real person. The tech that came out left a bunch of tools and they won't even pick up to get them back? I still have them? I mean really? You guys need to unscrew this mess ASAP. Huge two thumbs way down for century link and the horrible customer service. I would take stars if there were any to take. read more

After moving from Viasat, CenturyLink seems like light speed, though I haven't had the misfortune of losing my connection yet, I anticipate it will happen though and for that I'll still fall back on Viasat (which is by far the worst internet provider I've ever had). CenturyLink's customer support is awful, calling them for anything, trying to get a hold of the right people, getting a new account activated, it's all a horrible joke. However, the onsite technicians make up for it all the way. The guy that came out today was super nice, he helped me get my connection fixed, he setup my internet and made sure I could get online before leaving. By far he made up for all of the grief I've had so far with this company, but I'm still giving them 3 stars because it's 2021 and they've had plenty of federal funding and aid to expand their broadband network and we're still in the dark ages. A 10 mbps connection is NOT broadband in 2021. What they've done is borderline criminal. read more