This location far surpasses other AT&T store locations. My tech, Marco was the best. Professional,…read moreefficient, and knowledgeable. I had upgraded from Galaxy S9 to a S26 and somehow had totally lost my phone icon. After stopping at 2 other places for help and getting none, and being told they would have to clean out my phone and start over (taking 3-4 hours) I stopped at the South Preston store and was pleasantly shocked when Marco took my phone and fixed it in 5 minutes. I am one happy satisfied customer. Thankyou again Marco - I am coming to see you for my next upgrade!!​

Whatever you do, never go to this location. This is NOT a corporate owned AT&T store. This is a…read morereseller store that has the AT&T sign but not the knowledge base, training, oversite or quality of service as compared to a corporate owned location. Beltline & NDTR. To upgrade my phone with trade-in, it took 3 trips to this store, 2 calls to customer service, 1 trip to the Apple store and finally a trip to the corporate owned AT&T store. It was a very maddening and unsatisfactory experience. Had I known there was a difference I would have gone to the corporate store the first time and saved myself lots of grief. I will NEVER step foot in the Preston rd. reseller store.

I am new to the Dallas area and my phone had stopped charging and was bugging out one morning. I…read moreneeded to get it fixed ASAP because it is my lifeline being in a new area and I have no idea where I am going. I had to stop and get directions to this place and I finally found it. Doors said they open at 10 AM and their website says the same thing. It was 9:30 when I got there so I decided to wait. I waited til 11:15 before I decided to try to get home! Again, I am completely lost in this new area, and I had to drive around for an hour before I finally realized where I was and made it home. If they would have been open at their normal time this wouldn't have been an issue! Very disappointed this all happened and wasted almost 2 hours of my time not to get help.

Long story short.. phone has not been holding a good charge lately. Went on yelp to find someone to…read morehelp out with problem. Sent out quotes & Muhammed was quick to answer with a great price ($60). Said it couldn't be done today, but to my surprise gave me a call back saying part was in store. I was in and out in less than 30 mins, with chit chat of course. Sold me an original charger for the phone as well at another good price ($20). All in all good prices and speedy service. Will return to get iPad restored soon. Thanks for your hard work.

So, I am reluctant to post this because this AT&T location is my little secret. It is never packed…read moreand i rarely have to wait to be helped, and that is a rarity when it comes to these places. But i have to give these guys props because i consistently get excellent service here. I am a phone dummy so i need my hand held when i'm in there and they are always patient and thorough in their explanations and i don't ever feel rushed. I've never had a bad experience here. In particular - i'd like to acknowledge Anthony and Raven, both of whom were extremely helpful on recent visits - thanks!

This location needs more staff!! I've been waiting close to an hour, there's 3 people ahead of me…read moreand only 1 employee!

SCAM ALERT!!! They tell you you can switch to TMobile online, take an hour of your time, collect…read moreall your personal information, have you pay off existing device balances (saying they'll reimburse you) then at the very end say "oh we had an error" and say you have to go into a store to complete the switch where they do nothing but try to upscale you. SCAM!

THIS REVIEW IS FOR T-MOBILE CUSTOMER SERVICE / "CUSTOMER CARE"…read more I am currently unemployed and struggling to keep even basic bills paid. I spoke with T-Mobile 3 days ago, on July 1st, and an offshore representative offered a solution by giving me a credit to my account stating that if I could also pay $27.05 that would take care of an upcoming payment arrangement installment of $54.10. He assured me the solution would cause the upcoming installment, for July 4th, to "drop off." I confirmed multiple times it would be all I would need to do and that no more money would be owed until the following week, when I will have income to be able to pay it. I thought it was resolved. I trusted him. I believed him. Fast forward to today, July 4th, and T-Mobile is trying to process another payment of $54.10. I have 53 cents in my checking account until next week. I called T-Mobile and spoke to yet another offshore representative who just continued to say she understood, and she heard me, and all we needed to do to take care of things was provide a payment of $54.10 today. When I asked to speak to a supervisor she came back on the line and said if that had been an option she would have offered it to me initially but it is not an option. I just need to pay the $54.10. This is so ridiculous, so cringe, and so street thug! WHAT COMPANY conducts business by baiting a long-term customer with the promise of a resolution by getting them to make a small payment only to extort them 3 days later for even more money? Why lie? Does T-Mobile need that $27.05 so badly that they are willing to teach their offshore reps to lie just to get that tiny amount? Seriously? I don't know any other company that does this crap. I am done with T-Mobile. I just borrowed $54.10 from a friend of mine and I paid the overdue installment because I am unemployed and cannot afford to be without my phone for an entire week. I still owe T-Mobile $83 or so. They will never see that money. Next Friday when I have some money I will be switching carriers. T-Mobile can choke on their thug tactics, their extortion, their lies, and the balance that I owe them. WORST COMPANY EVER.

They need More employees to help or actually do there job. I clocked in for an appointment got…read moreskipped 3 times and only here to exchange warranty accessories waited a whole 1hour and half and still waiting....... Jose was the guy that skipped me and then try to actually check accessories to make sure it was not working and it did not worked like I had told him he has now been making me wait longer on purpose and I am still waiting and I asked for manager and still didn't get no help he told me her name was Andrea after 2 hour wait long he said he couldn't find device on system on purpose and then finished exchange accessories

Forced to ask store to seek help after AT&T phone customer service persistently refused to address…read moremy attempt to get help addressing its report that it's records reflect I have more than one service with it when I on,y have mobile, for nearly two hours insisted the actual account number read directly off my myAT&T app didn't exist and refused to address other suspicious activity on my account. The store representative confirmed my identity and the accuracy of the account info I provided to a different customer service rep who in addition to claiming I have other services I didn't order and reporting information on my account not matching mine. Nevertheless AT&T continues to dent any identity theft or other problem with my account. Sounds like it's still playing fast and loose with customer data a cybersecurity even as it is still working to settle liability for other prior similar mishandling of customer accounts and data. https://complexdiscovery.com/att-repackaged-data-leak-2025-new-risks-from-old-breaches/

So why haven't you been here yet?…read more Is it because it doesn't look like its part of a franchise? I mean, it IS gaudy and in a derelict-looking strip mall. Or did the sign in the window saying that their "prices are crunk" make you think twice? I certainly hope it wasn't the rough-looking teens in the parking lot. They looked like the type that cuss. Citizens, I'm here today to tell you to fear no more. While the inside looks like some barely-legal warehouse sized pawnshop, its harmless and worth your time. Go ahead and bring your kids! It has a huge selection of DVDs and games, especially of the dork variety (ie., anime and posters). You can buy brand new items as well. The prices are alright; I got a used Xbox 360 plus a newer used game. With tax it was $302. Happy Valentine's Day! So, my new question is: why are you still reading this?

This place is a little like the last bastion of a day gone by. They sell a store full of things…read morethat now are downloaded and used in so many other ways. But they are also one of the only places I know where you can buy (or sell) items like CDs, movies, games on this level. The place is huge. You wonder how long a place like this will last with so many people using everything from itunes to hulu to watch and use entertainment, but as long as they are one of the only places that handles these items, maybe they will last a long time. It also makes me feel old to watch CDs go away the way tapes and vinyl did before them and to watch movie rental and sales places disappear. It seems like it is a really good store for games and then also buying or selling guitars and some music related equipment as well.

Josue, Daniel and Bekha and the entire staff will ensure you get the best deal, most discounts and…read morepromotions. They clearly explain all the options without overwhelming you. This entire store is great!! They did way above and beyond their job. Staying late and answering multiple questions with a smile on their face! I am soooo happy I switched my three lines over from AT&T! A new Verizon customer and could not be happier! Better rates and MUCH MUCH better customer service

Giving this business even one star is difficult. If I could give zero stars I would. This is not a…read morecorporate Verizon store. The employee that I spoke to was the manager's brother, and his name is Johnny. I was referred to this location by a corporate Verizon store to obtain a copy of my contract. While explaining to him my phone was stolen, he completely ignored me while he was on his personal cell phone. I needed an explanation as to why Verizon was charging me over $500 to upgrade my phone when the phone was paid for outright. He could not explain this to me, it's simple math, and told me it was not his problem I am so stupid that I didn't understand his explanation. He refused to print out a copy of my contract as well. This behavior is outrageous. His brother who again, is his manager stood by and let him disrespect me. He could not explain how the math worked out, because I paid cash for the phone. I will be filing a complaint with the FCC. This isn't the first time I have had issues with Verizon trying to get away with bogus charges.

He was quick and did a great job! Great prices too. He replaced my screen and got my phone working…read moreagain

From the owner: Adam's Phone Repair is a Family owned business that focuses on screen repair, charging port repair,…read moretablet repair and even laptops. Most phone repairs are done in under 45 minutes and we do our absolute best to meet the needs of our customers by providing the best customer experience possible since we know how important our devices are, especially needing to have access to our mobile phones.

Great guys. Worked with me and took care of what I needed done without any issues. Highly recommend!read more

Fixed my wife's cracked iPad. Great job and called about 4 hours later so same day serviceread more