HORRIBLE store with a HORRIBLE manager. I have reported them to corporate and waiting for a…read moreresponse back on Monday. I was in the store 7/30/25 to price their phones. Nicholas was assisting me but was quite obviously did not know what he was doing. I needed 2 personal lines and a business line. We liked the plan but the number for the bill was still more than ATT so we said we preferred not to switch. An assistant manager then stepped in, he took the paper quote I had and wrote a new number at the top-$124 w tax. We agree, start to sign up but wait for HOURs because nicholas has to keep restarting the process and eventually just hands it to assist manager. He gave us the wrong size phone twice but eventually we thought we had it figured out and he promised our phones would not turn off until our new ones were opened and activated with the Esim. As soon as we pull away our phones go SOS saying no signal, we circle back around and the store manager is there locking up. I work from home and my husband works at the military base and had formal the next day so we were not able to return the next day. The manager rolled his eyes when we flagged him down and flat out said "I just locked up, theres nothing I can do for you, go home and activate your esim" So we did, at 9pm with 4 young children having to spend 2 hours copying our old phones to our new one. Only to realize Nicholas STILL gave my husband the wrong size phone. We go Friday to the store and explain what happened and were promised we wouldnt be charged a restocking fee as it was their mix up. WE STILL WERE CHARGED. I also found out that my company was giving me a phone so I no longer needed my business line. I asked Nicholas THREE times in 3 separate ways if it was going to mess up my bill, my promotions or my buyout. He repeatedly told me NO it would just save me $40 on my bill. He then couldn't figure out how to return my phone and switch my husband's number to the BYOD phone. He chose an option and stated "we will just try this and pray it doesn't mess anything up" at this point, the assistant manager that assisted him 2 days prior overheard and left his customers to ask what he was doing. Upon looking he goes "NO don't do that, you would cancel his number out for good and he wouldn't be able to get it back" I then ask manager to be sure, three times in three separate ways, is this going to affect my bill, promotions or buyout? He ALSO told me no. I confirmed "so my new bill will just be about $40 less?" he said YES! A few weeks later I get a bill that is over $100 more than expected AND an email saying that the buyout for my husband's phone is INVALID. Upon talking to support (who, by the way was AMAZING, shout out to Michelle) I found out that because I traded in my phone, it caused each of my lines to go from $40 to $55, majority of the promotions they gave have dropped becaue I now only have 2 lines AND because my husband is using my old phone, he no longer has payments, making the buyout not available to him. I go up to the store Saturday, 9/13, I calmly explained everything to Nicholas, who tells me support informed me wrong and 'they never know what they are talking about" After waiting 40 minutes to talk to the store manager, i explained everything that happened. He listened, looked at Nicholas as if to verify and when he confirmed and said "thats crazy right? they shouldnt tell her that" the manager CONFIRMED that Nicholas screwed up, scolded him there in front of me. Without a word to me looked at my bill and agreed that he couldn't give me the original quote, even though I had it in front of me because I traded in the other line. He ACKNOWLEDGED THAT I WAS MISINFORMED, THAT HIS TEAM SCREWED UP, THAT I WAS LIED TO. when I asked him if he was really confirming that everything was right but your not going to do anything? his response?!?! "mmhmm" when I argued and interupted him ONE TIME he said "if you are going to interupt me, im going to ask that you leave my store" then proceeded to tell me never to come back!!!

This review is for verizon customer services I called March 20th to cancel my sons Gizmo line and…read morethis chick had me on hold forever. She finally came back letting me know I would have service for a few more days and then it would disconnect. Today I got a new bill and had to call back and the new representative told me he sees the note but she never canceled the line. That silly thing left me on hold just so she could twiddle her thumbs or what? Take a coffee break? I am beyond irritated

This place does not honor their so called "lifetime warranty". Sold a replacement screen for cell…read morephone that cost over $300.00. After installation, by them, the fingerprint mode would not work. They sent us to another repair place and they couldn't fix the problem. CPR apparently did not install the correct screen and when advised of this issue, they refused to do anything about it and wanted another $50. to install the correct screen. DO NOT USE THIS COMPANY. THEY ARE A RIP OFF AND WILL STEAL YOUR MONEY.

My phone just wasn't working. I took it there. A simple fix and I was out in five minutes. They…read morewere great! I recommend them highly.

This location is not helpful at all. I was in with my elderly parents with a problem to solve. Not…read moreonly were they not helpful, but they were extremely slow to get to us. Dakota who was "helping" us had the attitude of, we were wasting his time. Went over to Verizon...like night and day. They switched us over and were delightfully helpful. AT&T just didn't care at all to help senior citizens.

By far worst ATT Used to be so good but now it's a whole…read morenew staff Bunch of kids with no customer service Been here 3 times and walked out all 3 Pathetic excuse of ATT staff

I had an excellent experience with Rapid Computer Repair. John was incredibly responsive from the…read morevery beginning, taking the time to clearly explain the entire repair process before any work started. Throughout the repair, he kept me fully updated with regular status reports and even sent pictures so I could see the progress. Once the issue was identified, John presented multiple repair options and explained the pros and cons of each one, allowing me to make an informed decision. After the new hardware arrived, he completed the repair quickly and professionally. My computer is now running perfectly! I really appreciate the transparency, communication, and quality of service. I highly recommend Rapid Computer Repair and will definitely use them again for any future computer needs.

My gaming computer started giving me a memory alert. I contacted John at Rapid Computer Repair. We…read moretalked over the telephone and he gave me some diagnostic tools that confirmed my solid state drive was failing. We then discussed replacement options. He then had me initiate a defragmentation on my hard drive. This was smart since it took about four hours. After completion I texted him and he had me bring my computer right over. He replaced the hard drive, cloned my other hard drive to that new one, and then evaluated to make sure all was working well. Less than three hours later I had my computer back. John was pleasant, professional, and efficient. His charges were extremely reasonable. I am very pleased. I highly recommend him. His location was convenient for me but if I had another computer repair, I would not hesitate to drive 30 minutes to get to him.

Their customer service is impossible to use to solve your problems. Their phone menu is limited…read moreonly to what they want to talk about. There's no one to help you when they make errors with orders. No matter how hard you try to resolve things, you can't. Being put on hold to wait for someone is an unpleasant experience. They talk the whole time and so if you're trying to be productive while waiting for them to fix their mistake, you're out of luck. You're forced to listen to mind numbing chatter. It's impossible to resolve billing issues. Their one resolution is that the customer owes as much as possible, even for things we did not order or were not responsible for. They'll send you to a billing resolution specialist but they have only one answer - you, the customer owe more and more and it's just too bad that you have valid disagreement. In fact, most of their answers to anything is "tough, we can't help you." Specifics of my issue: I called on Feb 10 to move my service to an apartment that was verified to have had Spectrum service previously. I told the rep that I wanted self install. He said that was ok but scheduled a service call anyway. I didn't find out about this until they sent the confirmation email telling me I had a service call scheduled. So I called Spectrum back to tell them to remove the service call. The person I spoke with said they removed the service call, she assured me no one would come out. The night before they were supposed to switch my service from one apartment to another in the same complex, they started texting me about the arrival of the service tech the next day. (Yes, the one that was not supposed to be scheduled.) Like most people, I work for a living and can't just drop what I'm doing to meet an UNSCHEDULED service rep. As well, they did not switch my service on the date I requested. The good about their customer service: Everyone speaks English well enough that you can actually understand what they're saying over the phone. Their internet service: It's pretty reliable, more so than the other wired alternative in our area.

Worst internet ever. Super unreliable, very slow to fix. Wait times are consistently innacurrate…read more The app is useless and difficult to navigate.

Absolutely the best customer service I have ever received since having a cell phone…read more After several hours and speaking to 7 different Monkeys Doing a Math Problem on the AT&T 611 number, I was ready to break up with them! I decided to go into the store and give it one last shot to get what I needed taken care of - and I am so glad I went to this store. Bernardo was extremely helpful in getting what we needed taken care of. We had a lot that needed addressed, combining accounts (internet, cell and TV), new cell phone device, add a line, and change of a phone number and he knocked it out of the park! We have an infant and were on a time crunch - he had us in and out of there with everything fixed and completed within 30 minutes. The manager was also helpful and interacted with our little one - which any parent appreciates. This team clearly goes the extra mile for their customers. I highly recommend this location to anyone needing to get their AT&T issues addressed and I will return to this store.

I've been dealing with this specific location for months. Two specific people. Every time we come…read morein, we are told something different OR they neglect to tell us other important details like timelines which determines a huge phone payoff expected. Yet can't provide the previous documented details of the timeline to me. Will be leaving this company with everything we have bundled. AT&T does not care nor does their staff. Save yourself and sanity - Do not use them. Go elsewhere.

I switched from Verizon to AT&T to get better customer service. So far, I am not seeing that I went…read morein to get my phone fixed and get some billing questions answered because my bill is way higher than they quoted me when I started. There were two people working. I was there for five minutes. Nobody even acknowledged that I walked in the door. There was another lady there very frustrated because she was trying to get the man to look at her phone because it was messing up and he just kept telling her that there was nothing he could do. She just needed to buy another phone. Didn't even try to help her. They were not busy. I do not understand why I was ignored. I would rate this store at zero stars but one star is the only option I have.

My step son had his phone stolen and he desperately needed his phone for work the next day. So we…read morewent into the AT&T store in Watauga and had an amazing experience. We were assisted by Salvador Gomez and he could not have been more patient or helpful. My stepson did not have his ID as it too was stolen so he could not show that he was an authorized user on the account and I was not an authorized user on the account so Salvador helped us figure out how to get that set up and helped us figure out the best deal since we were still paying on the cell phone that had been stolen. It was just all the way around an incredible experience. I give Salvador two thumbs up. He is an excellent asset to the store.

Thank you Becca for all your help. You were wonderful to work with, super kind and patient. You…read moremade switching over seem less. Thank you again!

DECEPTIVE PRACTICES AT THIS LOCATION Cricket location near…read moreN. Tarrant on N. Beach is deceptive. Do not go there! They will tell you that they've gone paperless and that is because they've added charges to your bill that you DID NOT purchase. Go to the one at Rufe Snow and Mid-cities. They printed out a receipt for me and I was able to see what truly transpired during my transaction with the one across from the Super Walmart at N. Beach and N. Tarrant Pkwy. First, I was charged for a Samsung that is advertised on their website and a poster on their door which should have been free since I was porting my phone number. I was charged $55 for items I did not purchase and, additionally, the $7/mo phone protection service which I have never been in the habit of purchasing. So, I was out $62 that I shouldn't have been! Diego (who called himself Dale) was my sales representative.

1 hour repair - I needed 8 iPhone repair…read more - pointed in the price - 58 minutes head my iPhone repair

i brought in a pair of headphones to be fixed, they said they could fix them, held the headphones…read morein there store for a month, finally got them "fixed" next time I went to charge them they were still broken. I called to tell them and they lady who kept her phone in her bra (I don't know her name) seemed less then willing to help accommodate the mistake. the experience was so bad I just let them keep the money rather than deal with them twice. sadly I can't leave 1 star :/