So looking for this Verizon store on yelp, it does not even show up. The one i went to is on…read moremonument Road. I walked in. They were very nice when I walked in until they found out that I had received a new phone in the mail and that I needed help in getting it either changed out to a different model or activating it and all of my pictures and information on my new phone. I've been a Verizon customer for 35 years plus. He looked at me and said "all you have to do is turn on the phone"or I would have to return it to where I got it and I said "you cant help me to transfer my photos, etc. " and he said "no well we do but it's $50." He was not interested in me as a customer at all and I would not recommend going to this store ever.

I visited to upgrade my iPhone and was blown away by the quality of service I received. Both…read moreChristian and Dustin were extremely patient in walking me through my current phone plan and its complicated billing details. Christian took the time to research all the available plan options and explained each one clearly, helping me choose the best value. I left with a new phone, a great plan, and even lower monthly costs -- all thanks to Christian's effort and attention to detail. He even made himself available later in the evening to help transfer apps and data from my old phone to my new one, which was a huge help. From start to finish, the service was first-class and completely professional. Kudos to Christian and Dustin for making the entire experience smooth, transparent, and stress-free at the end!

Giovanny was very helpful with my new screen protector. Very polite, courteous & friendly.read more

I walked into the store and not one person even addressed me. I'm literally standing in the middle…read moreof the room and one associate walks past me 3 times and not even a "we'll be with you". Nope. I'll drive farther and not step back here again. Zero out of 10.

Christopher M. at Verizon deserves serious recognition from leadership. I've been dealing with an…read moreaccount issue for over four months and spoke with more than 15 Verizon employees without getting it resolved. Christopher stepped in and fixed everything in under 45 minutes. He was incredibly efficient, knowledgeable, and genuinely kind throughout the entire process. After so many frustrating attempts to solve this issue, Christopher was by far the most competent and helpful representative I encountered. To be clear, these five stars are for Chris, not Verizon as a whole. Christopher, and employees like him, deserve to be recognized internally and considered for advancement or promotion. Chris represents the level of service Verizon needs to strive for. Thanks to him, I am able to remain a loyal customer to Verizon.

Very happy and it enjoyable service Everyone was helpful to…read moreall the customers in store

We were trading our phones in and upgrading to a newer model. Franky was very helpful and listened…read moreto us when we said we didn't want certain services or upgrades. No high pressure sales. We did not need to wait to get help.

I really wish I never got Verizon I have had nothing but problems battery want hold charge call I…read morehave insurance and the home is 9 months old with the so that will not I been calling since May 5th been hung up on my

I was on the phone with customer almost 3 hours prior to going to the actual store. Verizon…read morecustomer service asked me to go to a store and get a new sim card. As I entered the store I asked for a new one and she said they didn't have them in store then proceeded to ask what the problem was. I explained what I was told. She THEN told me she could call customer service and figure out how to fix my phone. She was very unprofessional during the whole experience. Well, 1 wasted hour later... same exact problems with the same exact troubleshooting I had just done nearly all day. I asked for my phone back and went to the corporate store on beach to get a sim card. Phone fixed. Should've walked out in the beginning. Save your time and go to the beach store for a more professional setting and much better service.

We all know that dealing with mobile phone carriers can be a pain, but this location at 11949…read moreAtlantic Blvd Jacksonville, FL 32225 wins the prize for the absolute worst. You are better off driving over to Beach Blvd or Even the Jax Beach locations for help. Don't go to this one.

Dropped my cell phone so of course had to get it fixed. Scheduled an appointment online here and…read moreright after I pressed submit I got a call telling me I could come on in, that was a great sign form the jump. The service is nothing short of outstanding. From the moment I walked through the door, I was greeted with a warm, genuine welcome that instantly made me feel at ease. The staff is friendly, professional, and attentive, ensuring that every aspect of my visit was pleasant and hassle-free. What stands out the most is how knowledgeable the team is. Whether it's answering my dumb questions about the services offered or making thoughtful recommendations, they went above and beyond to ensure I felt well-informed and confident in my choices. It's clear that the team values customer satisfaction, and that dedication shines through in every interaction. The service here was top-notch, which left me with a great impression. Buying out of town with a broken phone and in a city like Jacksonville, where there were so many options to choose from, I am glad that I picked this spot. The exceptional service at this location makes it stand out as a go-to spot for anyone seeking quality care and attention if you happen to live in Jacksonville or just visiting and break your phone.

Before I had my iPhone screen replaced tech told me it would work as it did before. It does not…read more Facial recognition does not work and the battery runs down in 90 minutes. I was better off with a cracked screen. I went back and they made excuses but would not fix it. I would not use this buisness again.

I brought my daughter's iPhone 13 to this shop for a battery replacement, and during the repair…read morethey damaged the phone. After the battery replacement, the phone no longer gets any T-Mobile service at all. When I brought this up, they told me that this "can happen" and refused to take responsibility. If a business damages a customer's phone while performing a repair, they should stand behind their work and make it right. Their mistake ended up costing me time and money. Very disappointing experience, and I will never use their services again.

I love to do a shout out for a local business when they've done a good job, and TheiPhone911 has…read moredone that for me many times. They have BP been my GoTo for phone repair, Apple Watch repair, and phone upgrades. Their prices are good, their service is fast and friendly. Happy to work with them every time. PS be sure to check in on Yelp for a screen protector!

10/10 service absolutely recommend! They are open seven days a week which was extremely helpful…read moregiven a weekend/holiday and quick!

This vendor is one of the most trustworthy companies I have ever worked with. You can trust them…read morefor your hardware repairs.