I have a Motorola Edge 2022 256Gb Cellphone that I purchased with a bent screen. I came in with…read morethe cellphone and a new replacement screen and spoke with Mike. He told me he would give me a call the next day with an estimate of the repair. He quoted me a fair price of $75 to replace the bent screen with the new screen. The next day he called me and said the phone was ready. I picked it up and it works great, just like new. Many Thanks! Highly Recommended!! Mark C.

This man means well but has a lot to learn about professional accountability and customer…read moreinteraction. I took a phone in yesterday with a cracked screen in order for him to replace it. After he replaced it, I noticed that the battery would no longer hold a charge, and would continuously reboot every 2 minutes while plugged in. None of this occurred prior to handing the phone over to him, the battery operated completely like normal prior his "fix". He denied responsibility and argued with me for a whole hour while he was trying to figure out what was wrong with the battery. He even claimed that my phone was crappy and its battery was already bad by the time I gave it to him which is not the case at all. It held a charge and it certainly didn't try to keep rebooting while plugged in. Basically, he simply didn't believe me, and never considered or accepted the possibility that he may have damaged the charging port or battery connection, or motherboard component when replacing the screen because he said they were separate systems. He also said that because he "couldn't test the battery" before replacing the screen, he "did not know how well it worked" before the screen replacement, which was his way of insinuating that the battery was already bad and I'm using this as a ruse for a free fix for a pre-existing issue. Thing is, he actually could have tested the battery if he wanted to before opening the screen, it was still holding a charge and working even with a busted screen. But he didn't and he was using this as an excuse to avoid accountability. I saw that he wasn't going to be able to figure it out any time soon and I had to catch a flight so I demanded a refund. He refused, and kept on arguing that the screen replacement had nothing to do with the charging port or battery and his only argument for not having anything to do with it is that he's replaced many screens and "you're the first customer who's had this issue". Well guess what? I googled "iphone se won't charge properly after replacing screen" and literally the first result was an iFixit thread with over a dozen answers from people experiencing the same issue, with one user saying it's happened 8/8 times they've done screen replacements on the SE. The most common explanation from reading the threads is that he dislodged a connection called FL2400 in the logic board, which is common when applying too much pressure from the wrong side of the battery connection with a spudge tool. He could have figured this out in 2 minutes by doing a simple google search but instead chose to argue that he had nothing to do with it; I only found this explanation later at the airport. It was only after I threatened to write this review that he agreed to issue me a refund. But not before removing the fixed screen, and re-attaching the old broken screen. If he didn't issue the refund, this review would be 1 star, but this is the outcome I'm left with: I gave him a phone once and he made it worse. I gave it back to him a second time to rectify that mistake and he returned it in even worse condition. I used to have a cracked screen iPhone that held a charge and was still usable. Now I have a cracked screen iPhone that doesn't hold a charge and is effectively useless. And while I did get my $80 back, I lost 1.5 hours of my time and countless words of arguing to a man who was careless in his trade and in utter refusal to consider that mistakes like these are possible for him, let alone take responsibility for them. I suggest anyone reading this to take their phone to a more professional operation, both in terms of technical skill and people skills. (FYI, the first 5 star review below is fake. It's by the business owner himself. His name is Mike, I know because it's on his business card. As far as I know this is the first real review)

A huge shout out to Trevor for his PHENOMENAL customer centered service today. He was just patient…read moreand when was unsure of an answer, rather than stumble or make something up, he went and found the answer! This level of service should be a role model for others. Trevor was kind, patient and outstanding representative for Best Buy!!!

I went here on Black Friday and back again on Saturday to make a large purchase. The Black Friday…read moredeals this year were great. The staff at this location were attentive and patient. Usually on a busy holiday weekend you have to wait in line to check out. They got me right up to register and I checked out and left. Probably my most stress free trip to Best Buy.

I brought my daughter's iPhone 13 to this shop for a battery replacement, and during the repair…read morethey damaged the phone. After the battery replacement, the phone no longer gets any T-Mobile service at all. When I brought this up, they told me that this "can happen" and refused to take responsibility. If a business damages a customer's phone while performing a repair, they should stand behind their work and make it right. Their mistake ended up costing me time and money. Very disappointing experience, and I will never use their services again.

I love to do a shout out for a local business when they've done a good job, and TheiPhone911 has…read moredone that for me many times. They have BP been my GoTo for phone repair, Apple Watch repair, and phone upgrades. Their prices are good, their service is fast and friendly. Happy to work with them every time. PS be sure to check in on Yelp for a screen protector!

Hiring? Don't work here having a micro management team 8hrs of the day , a district manager that is…read morestrict as fk. And a whole lot of complain from corporate and bosses. Even working hard to fill their pockets you get a bad attitude from DM. For $12.00hr and Commission is not worth working for Cricket. Don't get me wrong some employees will actually give you their best customer service, but then again HR, DM, be a pain in the ass most of the time. They also complain if customers don't buy a phone. Numerous suggestions have been given but since they got some D up their buttholes they won't listen. Aggravating and Un-professional way of dealing with employees. Even o break time you have to take care of customers. Only if OSHA came by they would off learned. Employees need an 1hr break for an 8hr shift.

Angel was incredibly helpful & kind. We got a new phone & he assisted every part of the way! Great…read moreexperience!

Dropped my cell phone so of course had to get it fixed. Scheduled an appointment online here and…read moreright after I pressed submit I got a call telling me I could come on in, that was a great sign form the jump. The service is nothing short of outstanding. From the moment I walked through the door, I was greeted with a warm, genuine welcome that instantly made me feel at ease. The staff is friendly, professional, and attentive, ensuring that every aspect of my visit was pleasant and hassle-free. What stands out the most is how knowledgeable the team is. Whether it's answering my dumb questions about the services offered or making thoughtful recommendations, they went above and beyond to ensure I felt well-informed and confident in my choices. It's clear that the team values customer satisfaction, and that dedication shines through in every interaction. The service here was top-notch, which left me with a great impression. Buying out of town with a broken phone and in a city like Jacksonville, where there were so many options to choose from, I am glad that I picked this spot. The exceptional service at this location makes it stand out as a go-to spot for anyone seeking quality care and attention if you happen to live in Jacksonville or just visiting and break your phone.

Before I had my iPhone screen replaced tech told me it would work as it did before. It does not…read more Facial recognition does not work and the battery runs down in 90 minutes. I was better off with a cracked screen. I went back and they made excuses but would not fix it. I would not use this buisness again.

The staff at Orange Cell Phone (Fleming Island location) are exceptionally considerate,…read moreknowledgeable and very helpful. My father had an annoying ad on his phone that he could not get rid of or even shut the phone down. The staff fixed it and explained what to do if it happened again. They are AWESOME! I would highly recommend them.

These people give you Low ball price $400 for iPhone 16 Pro…read moreMax 1 Tera clean MEI new condition Apple store gave me $750 these people take advantage of you Careful watch out for your