Came by late on a Thursday for an iPhone with shattered back glass when no one else in the area was…read moreeven open. They were able to replace it the same night with friendly service and my phone is like new.

Anthony is a computer doctor. Smashed my laptop screen, called and was told he could fix it same…read moreday. Within 2 hours my computer was brand new. Extremely well priced for the speed, quality and customer service. I cannot thank him enough. I will be bringing any broken electronic here and you should to. This guy and this place are amazing. 10000000/10 would give 10 stars if I could.

The manager was so fast and efficient! We appreciate him fixing the iPhone and giving us a…read moreprotective screen even when mine wasn't needed for maintenance.

I went in Wednesday last week, June 12th to get my screen fixed after visiting Apple first, which…read morequoted me ($380 without Apple care) This establishment charged me $199... once I left the shop they charged me $30 more in fees that they didn't mention over the phone. After I confirmed that the $199 was the full price... so I went in and then they said you have a warranty and whatever happens to your screen as long as it's not cracked or water damaged or cracked. So I got my screen fixed... 14 hours later the screen goes black, no water damage no cracks... I go back in because I have a "warranty" they do not help at all and tell me it's gonna be $199 again but they will do it for $150 to "help me out"... aka they are a scam I would have been better off going to Apple for the same price with original parts

I went to the Verizon store to activate a new phone, walking from the Apple Store in the Grove to…read morethe distant reaches of the Farmers Market, where it turns into a large, high-rent strip mall. It was busier than I might've expected on a random Wednesday afternoon, with a few customers being helped as well as an staff member on a Zoom call, giving some kind of presentation to other employees. There was a whole segment about how to ask friendly questions to get in with customers to find out what needs Verizon could offer to address. I almost wanted him to finish the call and then casually ask me about my line of work. There was a short wait before someone was able to assist me (hence the eavesdropping, though to be fair, the call was conducted in the middle of the store). She was nice, helpful and patient. I am forty years old and not the primary account holder for my cell phone plan, so I had to call my husband at work to get the PIN. This was not an especially enjoyable errand, but the staff and store were pleasant enough, and I had a new working cell phone when I walked out the door. I'd come back if I needed something else from Verizon.

Brian was amazing and patient. We bought a new phone for our daughter and also upgraded our phone,…read morewith all of the covers and screen protectors. Took 2hrs, but no hiccups and worth the time.

Once again, a fantastic experience. Brought in my iphone to repair a loose power port. The…read moretechnician cleaned it, tested it, said it didn't need to be repaired. Very honest and much appreciated. Always bring my stuff to this shop.

Hello. Yesterday my kid bought the tempered glass screen protector, for iPad Pro 11". The nice…read moretechnician here installed it. There was a speck under the glass, afterwards, which I showed to him. He said it was water, which would go away from the heat of iPad usage. It is now the next day. The speck remains, even after hours of my kid playing Roblox last night. I brought the iPad back, and the same nice guy was there today and he did a full redo of the screen protector, no extra charge. Bravo. Thank you

Came in on a Saturday afternoon and there wasn't any customers so I was taken care of immediately…read more Lucky me. I won't bore you with all of the details, but I was having issues with my phone which is why I came in. Jose helped me out and explained what happened and how I can fix the problem should it arise again in the future. It took him about 5 minutes to fix the problem and he didn't even charge me for his time. I insisted on giving him a gratuity, but he declined. Jose really knows his stuff and was very helpful and friendly. Best experience I've ever had at any Verizon store, and I've been a customer for 20+ years. Thanks, Jose! This store is located at the outdoor mall in West Hollywood where Target and Best Buy are located. Their entrance is on the La Brea Avenue side of the building. Plenty of underground parking in the garage. First hour is free.

I had truly an awful experience here. I go in to buy a new phone, and first the person there puts…read moresomething wrong into the computer and doesn't know how to undo it, so he has to call and get help. Then the people there are unable to successfully move my data over, and I had to go to another Verizon store to get them to help me. I go back later to turn in my old phone, but then they tell me I have to remove Find My, but there's an hour security delay and the place is closing. So I go back a third time and they say the phone is already registered in the system as returned, so they ask me to come back a fourth time. I say no, and we agree that they will call me later that week. Of course they don't call. It also turns out the phone is locked so I can't use it for a dual SIM with my international SIM. They never disclosed this when I purchased the phone. When I called them, they explained to me that this was my fault for not asking them if it was locked or explaining how I planned to use my phone. I told them that they should disclose this to people who are purchasing the phone, and they say they don't need to and they won't in the future. I talked to a manager, and he filibustered without letting me speak and then hung up, again reiterating that it was my fault for not asking them whether the phone was locked. I have another job, and it is not my job to understand all of Verizon policy. It's their job to explain Verizon policy to me. They failed, and refused to take responsibility for doing so. Their service on to of this is slow, incompetent, and riddled with mistakes. And they are exceedingly rude, especially the manager.

I went in for an iPhone glass and LCD Replacement for an iPhone 14. They gave me a good price and…read morebest of all O.G. fixed it in about 20 minutes.....got it fixed during my lunch. Thanks!

I was staying at the edition hotel and the concierge was kind enough to get us in touch with a…read moretechnician from this company who does mobile data recovery and like repairs on your iPhone, very respectful, clean work environment, and accommodating to our needs. I have all my crypto in my phone so my phone is my life. I really needed to get the data out of there and I'm probably gonna get a new phone but this will need to be saved and the technician did a solid job. 10/10

Yesterday I went to the Beverly Center Apple store for help with my apple phone. I was greeted by…read moreSabrina. She was thoughtful, Polite & knowledgeable. My phone was not able to take a charge & I was down to 2 bars. Sabrina found the problem fixed it. She advised me that my charger cord was broken, which I upgraded with a new one, which charges the phone twice as fast. Yea! SABRINA & all of the other nice people working at the Apple store. On a scale of 1-10 A definite 10........

The entire team was totally awesome thanks again. I was able to save my files. Get everything…read moretransferred and enjoy my brand new MacBook. Thank you, K. for being the best manager. If it wasn't for Anthony and Jarrett, I don't think this would've been possible. You guys made the entire experience seamless and kind of fun. Thank you for your patience & kindness, you guys are officially my Apple Store!