The store was clean and orderly. There were a lot of customers but I was helped right away. David…read morewas courteous and professional. He fixed the problem that I was having with my phone. I always have had good service here. I recommend this store for anyone with cellular needs.

10/30 Needed to…read moreupgrade my phone so I came in about 1pm. I was immediately greeted by Nataly who helped me . She was very helpful, listened to what I wanted and what I needed to do with my current phone and plan . She explained everything perfectly and got me in and out pretty quickly. Think it took an hr just because I went over everything and then choosing a phone best for my needs. Great service and pleasant experience. Enjoy !!!!

If you want to know the reason the store has such a low rating, just walk in and try to receive…read moreservice. I'm writing this review after visiting the store twice and waiting in store for over an hour again just to return equipment. Now they do offer appointments, but let me tell you that I have watched more than a few of those people check-in and wait a considerable amount of time beyond their appointment time to be seen, and this is another indicator that something needs to be fixed. The process here is broken, and quite apparently inefficient and not designed with customer experience in mind. The entirety of my transaction took 5 minutes and could have easily been processed numerous times during the hours I spent standing around. This was made even more apparent after watching all of the associates repeatedly wander the store, in and out the backroom, and stop to check in on the same customers standing around waiting for updates and data migrations to complete on their devices, all while there's a store full of customers waiting, many of whom are obviously there for the same reason as I. At one point a manager/leader approached me and mentioned I'd been waiting quite a while, so I explained what I needed to do and he made no offer to help expedite the process. The solution is simple. Keep a register open just for equipment returns and make a policy that anyone walking in with equipment be served in between walk-ins and appointments as associates are freed up.

I currently have AT&T internet, but I don't even have Spectrum. They call me at least once a month…read moretrying to get me to subscribe to their shitty 1 Gb cap. With AT&T and TE, I can get 5 Gb as fast as I want, and they never call me at all. AT&T is vastly superior to Spectrum in almost every way when it comes to speeds. I would go to Spectrum if you want someone calling you when you have another internet service, asking you to subscribe to their shitty service. I've told them I don't want their shitty service multiple times, but they won't stop calling me. Spectrum, you are the worst. I hope you die in hell.

Great experience at best buy. Had the gift cards I was looking for and was looking for another…read morebirthday present. I have had good experiences getting new phones and am planning on getting another one. Service is great in the phone area. Value is better than my employee discount.

6/11/26- After doing…read morea lot of research I finally decided to purchase the Ninja AutoBarista Pro.. Purchased my Ninja Auto Barista from Best Buy today. The store had the machine in stock, and I appreciated that an associate brought it out to my car for me. The reason for 4 stars instead of 5 is that there wasn't a display model available to see before purchasing, and the customer service was fairly average. Overall, a smooth transaction and I'm looking forward to using my new Ninja.

My phone got infected with a virus and my current package missed it. Before the day was over I had…read morefour different anti virus programs fighting for dominance. I couldn't delete them because each time I tried another one tried to join the melee. The tech fixed phone in just a few minutes.

I called cuz I love their name and they are rated good. Was very nice and helpful. So if you break…read moreanything like my mom broke her old vcr/dvd combo go here. Just know they might be able to get parts for old units lol. I am going to take my mom's laptop to them now.

Went in to sync my SIM card for a new phone and it was not working well at all so they took the…read moretime to help and get me all set up. Erinco I think was his name saved the day and was very patient and professional. This is my go to store for now.

Had phone about 1 1/2 years. Axcel helped me and was…read morefriendly, incredibly patient and knowledgeable about my phone & what was wrong with it. Told him I'd be back after the holidays to upgrade.

Avoid Lynzee at all costs. I've been a customer for over 25 years with the same cell #. I've…read morenever been treated so poorly by a sales person as I just did. On my way to Spectrum right now. She wouldn't even look up from her computer to address my questions on my bill.

Walk into ATT store was told I could not buy a I phone 17 out right. The sale men told me I had to…read morefinance the phone. He refuse to take my 1300 hundred. Never heard of this. I think the man make more on commission if you finance phone rather than pay it out right. I ended up buying on line and got the phone 24 hr later. Do not buy from this store unless you want to get rip off.

Price went up without notification in under a year. There are better current plans (cheaper,…read morematches or exceeds all of the features). I gave an earlier 5 star review based on dishonest promises. Knife in the back type corporate business. Going into the store though Jasper was patient and fixed everything. I would give him 5 stars, but the person I talked to before him justified the price increase by saying I was notified (I verified I was not) and when I told him I wasn't said I couldn't raise my voice at him. I also did not do that. Unnecessary stress and an hour wasted due to shady business practices at the corporate level, but the store eventually settled it.

I came into the Plumb Lab location to handle a name change on acct due to a death…read more I had called the 800 number and was told to walk into a physical location. Upon arrival I was greeted by Logan. He was quick to offer condolences and listen to what was needed. He took my information and spoke with management. When he was told I had to call the 800 number to get changes made I explained I was told to come in to a physical location with the death certificate. Logan went out of his was to call the appropriate department, authenticate the death certificate and get the name changed. Thank you!!!!!

I have been going there for years for small things and for car batteries. I have received top notch…read morecustomer service every time I have needed something. The folks there take the time to explain things patiently. I recently had a problem with my trailer and made several trips chasing the problem down. Chris and a couple other folks there took time to troubleshoot and tinker the parking lot in the hot July sun. I am used to great service there, and this was beyond even that.

I had a pretty frustrating experience with Batteries Plus and wouldn't recommend going this route…read morefor a car battery install. Their website wasn't working when I tried to schedule an installation, so I called the store directly. The person I spoke with told me to go ahead and purchase the battery online and said they would install it when I came in the next day. Great. That sounded easy enough. I drove across town expecting a quick install, only to be told once I arrived that they don't install batteries on my vehicle's make and model. That would have been extremely helpful information to share during the phone call before I made the trip and purchased the battery. On top of that, they also wanted to charge an additional $40 just to register the battery after installation, which was never mentioned beforehand and honestly felt excessive. Between the website not working, the incorrect guidance over the phone, the wasted trip across town, and the surprise extra charge, the experience felt pretty disorganized and frustrating. I'd strongly recommend calling somewhere else first if you need a battery installed.

Second time failure. From a very long term T-mobile customer who has had excellent service from…read moreT-Mobile in the past (has deteriorated significantly in recent years, however). In short, incompetent and unmotivated. Could not port a number to my phone. But messed the phone up in the process. Went to another T-mobile store with competent people who seemed to care about making sure the customer got the service they needed. Suggestion to T-Mobile: Close this store. You'll do yourselves and the customers a favor

T-Mobile ripped me off $650. They told me, I would be…read morereimbursed up to $650 for what I owed on phone payments to my previous provider. After several phone calls to people who are hard to understand and emails with links to nowhere, I'm finally giving up. Shame on T-Mobile.