I live in Shrewsbury MA, I called Verizon about poor service in my area, dropped calls for an area…read more It's called the dead zone of Shrewsbury, the area includes the Dean Park area. I explained the issues to two customer service techs. The first ticket was LOST... The second ticket was closed by Verizon engineering stating "Yes this is a known issue in that area." I asked what's the plan? VERIZON Engineering stated NONE. May be time to find a new carrier.

From the owner: Visit our store at Shrewsbury for all your latest mobile, 5G home internet, or business needs…read more For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

The service was really good. We wanted an antenna for our TV. He let us know that it would not…read morework and saved us plenty of time and trouble.

He is always knowledgeable and friendly. Today he replaced the speakers in my laptop efficiently…read moreand at a very reasonable charge.

I've used SmartFix many times, for iPhone screen, battery, and camera replacements on various…read morefamily phones. Nisar is diligent, careful and knows what he is doing! Excellent work each time, and when something isn't quite right, he takes the time to figure it out and make sure it's perfect without extra cost. He even cleaned out my power charging port, opened a phone that got wet to dry it, and replaced a screen protector - all without additional charge. I highly recommend Nisar and SmartFix.

I dealt with Andrew at the Millbury, MA corporate location. He was completely knowledgeable,…read morehelpful and pleasant. My husband and I needed to have two lines added to my account. The process took over an hour, but Andrew was patient and knew his stuff. I'm pleased to be dealing with such reliable folks.

Every time I am forced to go into this store (which is why I deal with Verizon on line only) they…read moreare rude, and dismissive. Today I came in with 3 trade in phones to drop off. The associate's first response to learning this was, "Just because they told you on the phone you could do this, doesn't mean we can." This kind of back and forth confusion between calling Verizon and dealing with associates, and going into a Verizon store and dealing with the associates at a location, is not new. Quite simply, the associates at this store are not helpful. Unless you are buying the phone from them, you may as well know going in, that they will not be helpful. This is not the first time I have had to deal with this store, my last interaction was over 5 years ago, and nothing has changed. 20 years I have been with Verizon and anytime I have to deal with a live person at this location, this has always been my experience. Save yourself the hassle and go anywhere else but this store, they are awful.

jack and Marco's were amazing. Treigh was extremely helpful with our plan. Jack helped me with my…read morephone for half an hour and finally got my email back. I can't thank these 3 employees enough. I appreciate their patience.

Of all the verizon stores i've been to i have to say this one is the only place that actually went…read moreout of their way to help me instead of just trying to sell me stuff. These guys know what they are doing and are very polite, which is a rarity among verizon stores. I Purchased a G2 and they set everthing up for me and made sure i was comfortable with the phone before leaving. i have since been back numerous times for technical support and they are always great!

Hello Trolley Yard Store,…read more I really hope the store manager sees this. When the feedback link hit my phone, the system glitched and sent a negative review -- which was the complete opposite of my experience. I lost internet in my building (the landlord supplies it), and Penelope C. helped me get set up fast with a 5G gateway. She explained everything clearly, walked me through the whole setup, and had me out the door quickly. Penelope was patient, knowledgeable, and genuinely helpful. She turned a stressful situation into an easy fix. She deserves full credit for outstanding customer service. Thank you so much Penelope, you saved my day!! I hope this review finds you!

On 7/2/26 I walked in to this store with my two T-Mobile Wireless Internet devices to cancel my…read moreaccount. There were three girls working there, each totally engrossed with other customers, totally ignoring even my presence for at least 10 minutes. The nearest girl (I would say "young lady", not usre it applies) was just staring at her cell phone the whole time while helping another senior citizen. I said, "Excuse me, are you just waiting for something (to happen)? She said yes. "While you're waiting could I return these devices and cancel my internet account?". At first, deer in the headlights look; finally she said I would have to call. I explained that I tried calling several times but the auto attendant insisted on my "PIN" which I go not have. She repeated, you have to call them. Real progress here; now I am really getting annoyed. Finally after another girl chimed in, was told that they do not handlle T-Mobile internet (even though they had new devices on display), they are a "third-party" store. Total waste of at least 15 minutes of my time. Guess what; T-Mobile does not have an email address for addressing my complaint and obviously refuses my call. Bottom line, DO NOT WASTE YOUR TIME with these incompetent, rude, condescending girls. My last words were "I am leaving before I say something I regret".

The customer service representative was completely condescending and unprofessional. In order to…read morerestrain myself from calling him names that were warranted but not appropriate in polite society I chose to just up and leave politely wishing him an "adequate" day as I left. I didn't catch his name but he had an unfortunate haircut of short, straight black bangs. If management reads these they'll know who it is.

I signed up for a 2 year plan. I was told that a promotion was in place to trade in my phone and…read morereceive an 800 dollar credit. I picked out a phone that was listed for 800 and was told I had to pay sales tax but the phone would be a swap. No monthly charge. I signed and left. Since I do auto payments it took a few months for me to realize they were charging me monthly for the phone. I called to complain and they basically said there is nothing they could do. This is unfair. DO not sign with them . Many other choices for cell plans. I say beware...be very aware....

This business offered great service and were very helpful. They were able to replace the back part…read moreof my phone that was completely shattered and they did so at a great price

Had great service. Went down to get my phone cleaned wouldn't charge. The lady behind counter was…read morevery nice. They cleaned it at no charge. Also bought screen protector very reasonable on price. Would definitely recommend. Thanks again Phil Q.