Very helpful knowledgeable and not a rip off.... I know…read moreyou're supposed to use 85 characters so I'm gonna keep talking about using this information

Young and Joe continue to offer top notch service. You will feel like a true customer, and not just…read morea number. The only place to go, hands down.

Sergio Torres made it so easy to get my iPhone 17 pro max and he hooked me up with a tablet and…read morewatch too I couldn't believe the deal I got offered come to this store Sergio will hook it up

This location on tapo canyon is not a official Verizon dealer they are just a middleman just a…read moreheads up. They have trouble porting numbers and they charge extra fees unlike the one on Town center Drive. They should put signs up and not misrepresent.

Robert was very helpful and it was a good experience. I would recommend their store in simi valleyread more

Horrible experience with this place! I have to preface this by saying I hate leaving negative…read morereviews. I have never left a one star review before because I've found most businesses are willing to make things right when they've wronged a customer. In this case, they not only didn't make things right- they made things worse. The other day I noticed that my iPhone was not charging consistently, and wanted to have someone inspect the battery port for debris or water damage. Not a major repair at that point, the phone was otherwise fine. I emphasized this when I came in to the shop. The store associate Robert told me he would do a diagnostic and that I should come back in 15-30 minutes. I came back an hour later and he still hadn't gotten to it. Waited another thirty while he helped other customers. Finally, he took my phone in the back office, returned not long after and told me that I had battery port corrosion and that while he was doing the diagnostic my screen broke. He blamed me, saying I probably dropped my phone a lot and weakened the internal screen (I don't drop my phone a lot, and I have a high quality screen protector and case, and have never had screen issues before). He told me now I had to pay to repair both of those things, and that he would have to order the parts and couldn't even repair it for several days. He handed me back my phone, coerced me into pre paying for the parts and was rude and defensive when I told him that this whole thing didn't feel right. I went in for a small thing to get evaluated and left spending over $100 (with more due upon repair) for him to give me back a damaged phone. The screen had horrible bright lines all over it and I could barely see anything. I went to the Oaks mall and shared my experience with another repair tech who also looked at my phone. He confirmed what I expected which was that the screen breaking was not due to wear and tear but rather from shoddy work and negligence during diagnostic. He offered to fix my phone then and there for a reduced rate. I called Robert to cancel the order and request a refund. He not only refused to refund me for services not rendered, he was continuously rude and condescending to me and then my husband when we pressed for a refund. He then went on to state that I was clearly someone who doesn't treat my phones well based on the fact that I was a returning customer (yes-- I have had my kids iPad repaired there once and bought a screen protector for my phone there before). I honestly don't know what is more upsetting to me-- the damage to my phone or the way I was treated. I get that there are a lot of fine print disclaimers with a phone repair but considering I went in for a conservative issue and left with extensive damage doesn't sit right with me-- and a good business should do right by their customer.

Went there yesterday with my elderly mother to close her account for TV that was under my deceased…read morefather's name and to open a new account under her name. She chose the channels she wants and he assured her that a technician would come by today to hook up her receivers. The tech showed up today (late) and told her that he was there to hook up her TV and her Internet. She was confused because not once did she say she wanted Internet and she certainly never authorized that. They never gave her a printout of what she was signing up for and come to think of it, she never signed anything at all. So how they get away with doing things like this is beyond me. The guys who work here are only interested in selling stuff to you, probably for a commission. They lost a customer because who would want to stay with a company who does these kinds of things? I'd give them zero stars if I could.

Spectrum is just a terrible company that really doesn't care at all about their existing customer…read morebase. My cable bill was so ridiculously high that after decades of customer service abuse I had to switch to U-Tube TV (one of my best decisions ever), but I stuck with Spectrum for what they called their special rate, on my internet. In the last 14 months my bill has increased by nearly 50%. Their customer service department says they stopped two promotions for existing customers and only offer aggressive discount promotions to brand new customers. I will definitely be taking my business elsewhere. With Spectrum 30 plus years of loyalty is not worth a thing.

It's rare to come across someone who combines professionalism with such authentic empathy. Carlos…read morewent above and beyond, and it honestly made my day. He listened throughly to my problems and didn't rush me. He's one of the best representatives I've ever interacted with.

Kaylin helped me with my phone trade in, phone case purchase, and offered to install a screen…read moreprotector! Her lovely bubbly energy made the experience pleasant and I appreciated her positivity! Give her a raise!

Thanks Tarek for your patient help with my phone! Unfortunately after glitching a lot over the last…read more2 years, my 13 was DINE! So...I decided to get my new phone upgrade! (FREE) I really appreciate the fact that he wasn't in high pressure sales mode! He showed me all my options, costs, savings etc...and he helped set it up. I've been coming to this location since they first opened and have always had great customer service! Not sure about all the crappy reviews? I think maybe they expected more than what the stores are set up to do... They're really for sales and minimal tech support. They do a great job here regardless of what the 1 star reviews are saying. Highly recommend coming here and please note, this is a corporate store and I have made the mistake of going to an "authorized Verizon dealer" store twice where both times I've had BAD experiences-both occasions they totally messed up our account! Shady dealings! High pressure sales approach and lies. Stick with the corporate store! Thanks Verizon! Happy 31 year customer!

This store HAS 2 STARS * * which tells all. A very poor…read morerating by the yelp standard. The only way that this could be anymore accurate is if it had ONE star. Read the reviews and see the recurring theme~ I won't make this an EPIC RANT~ however this should be known. I had a ridiculous new phone issue that cost me around 16 hours of my life ( was probably more) and lost income from December to March in trips to this stupid store. The problem was partially with the phone but more so with the service and I had to suffer through random employees guessing at the unsolvable problem, with bunches of pointless phone calls to customer service, from within the store with employees (ironic) yet not telling me they were taking guesses at the problem and speculating the entire time. *No existing protocol for such a problem exists and it likely remains that way.(Yet T-Mobile DOES have a fail/safe for such an issue)* Trip after trip after trip to the store- all with an undercurrent of increasing condescension and being patronized. I kept coming back and entertaining the nonsense because I REALLY DIDN'T WANT TO LEAVE VERIZON (Stockholm Syndrome) until I finally got fed up and cancelled everything and simply went to T-Mobile in mid-March. Ironically, I was with verizon for over 16 YEARS with no problems. In less than an hour I had a new fully functional service and strong signal bars everywhere I go with T-Mobile. On a few of the trips I had to suffer through with this store some mindless "Party music" that seemed to hold some importance. Some employee kept playing the party music noise which was counterintuitive, undermining the integrity and seriousness of the store and my problem. The party music was derailing my thought process, and focus and I probably would have said YES to anything to be able to get out of there!! No one seems to read the customers here. Maybe mistakes, and poor customer interactions are covered or hidden to maintain a status quo as often is the case in retail? Maybe the store is poorly run. I don't know. As for the company verizon, I had a pretty good overall career experience, and some satisfying interaction with other verizon stores, but this store FAILS. Something is wrong here. Most people will not likely have an experience such as myself and some others on here but It is no wonder verizon is hemorrhaging customers. I'm also now paying $50 instead of $73 per month as an accidental BONUS!! We were also motivated to cancel the lackluster, problematic verizon home cable and internet as a result of this painful encounter.

AT&T employee named, D, was incredible today. Welcoming,…read morekind and helped me with what I needed! Go and ask for D!

Poor customer service they had no idea on anything international plans especially the girlread more

Went in to see if I could get my daughter's iPhone screen fixed. Yanni was available to help. He…read morewas super kind and friendly. Price was reasonable. Daughter happy with her phone again. Thank you Airtech Communications

1 year later and I'm still blown away by their custom service and quality work. The last time I was…read morehere was for a clean the charging port on my IPhone 15 and since I have the 16 it's time to get another cleaning. I'm 100% sure I'll come here after a couple months of use when I get the 17. A couple weeks ago I was telling a co worker about this place and tomorrow when I get to work I'm going to remind them about it. Thank you so much to the technician on 5th of August 2025 2pm

Angel is a great guy and a friend that will help you with your electronics. Also very professional…read moreand friendly with prices. Definitely will going back here if I need repair with my pc or handheld, or Consoles.

Angel is so knowledgeable and helpful! He has repaired my daughter's phone twice and it was like…read morenew again. He also cleaned my son's charger port out for free and now his phone charges again. Dare I mention he was so nice to give my son a better case for his phone!

Thank you for all the years of my family and my cell phone needs. Today Rich assisted me with my…read morebroken screen. He completed the task in 30 min and my phone was back to its normal self again. He also helped me make a payment. I bought an Otter box for my new phone as well. Thank you for fixing my new iPhone phone and making it brand new again!

I shopped all over the valley calling places. I decided to go here since they had the best prices…read more Usually you get what u pay for but not here. My man Richard fixed my son's cracked IPhone 16 in about 30 minutes. He also cleaned it and gave me a free screen protector and case, who does that! To top it off he saw my phone and cleaned the charging port and speakers and hooked me up with a new case too! Me n my son feel like we have brand new phones now thanks to Richard, go hit them up for all your IPhone needs!