Title: I really wish this were still a 5-star company…read more I've been a customer of Cooper Refuse and Hauling, LLC since 2022. For the first couple of years, they were great. Reliable, affordable, and they never missed a pickup. Over the last year or two, things started slipping. A missed week here and there, every couple of months. Usually they'd come the next day, or I'd call or email and even if no one answered, someone would eventually come get the trash. But it kept happening more often. Then my trash started sitting out for days. Half a week. Sometimes a full week. No pickup, no response. I'd call, email, and text and hear nothing. Eventually I had to bring the trash back in myself. What really pushed it over the edge was trying to cancel service. I asked to cancel and just wanted someone to acknowledge it. No response at all. That feels really irresponsible and unprofessional, especially for customers who've been with you for years. I get that businesses grow and have issues, but basic communication matters. If there's a problem, send an email. Let people know. So they don't leave trash out all week, or have to make other arrangements if they're going out of town, or deal with extra stinky trash in the middle of summer. It's really about communication and respect. And unfortunately, that's been missing.

Best Company in MONTGOMERY COUNTY MD. The best of the best service…read moreA plus in every way. Best price very efficient professional service. I recommend Cooper refuse to all because they are outstanding. Thank you for your excellent service.

The wonderful gentlemen Duncan that came to move our junk away was on time, polite and…read moreefficient!!!! Really easy experience and I'm so grateful they were so helpful and easy to work with!! Thank you!" I would definitely recommend them! Sandy P

This company is the worst!!! It was quick for them to come and remove my refrigerator, but now that…read moreI need additional help -- I cannot get a callback nor get in contact with any representative, which I find confusing and misleading. The guy who picked up my fridge came alone and hauled it out with just his body, completely damaging my floors. I noticed after he left. I texted him and as a "sorry" he offered my money back. That money does not even cover half of the repair. I have been calling non-stop with no reply. The absolute worst. I would never recommend them and will never again use them for future work. **UPDATED RESPONSE** Although I am not surprised at your response, I am deeply disappointed and perplexed. Maybe it was the generic tone of the quoted/ polished response you use for all negative reviews that you offered me as a solution. I have repeatedly called your company daily trying to get a hold of your customer service line you have (option 2, when I called in) and always got a voicemail promising to return calls within 24 hours. I have also sent emails and inquiries directly on your site. Today, I decided to write a yelp review, and behold I get a response - regardless of how unhelpful it was. On August 10th at 8 AM (not over a month ago) one of your movers came to remove my refrigerator. Your company knew where my refrigerator was located (in the kitchen) and informed me, it wouldn't be a problem. But it very much seemed to pose a problem as soon as the mover showed up. He came in, no mask, no equipment, and asked where the refrigerator was. I walked him to the kitchen. He then removes my refrigerator by sliding it back and forth, from my kitchen to my front door. When he realized he couldn't get it thru the front door, he went to the truck. When he came back, he had a mallet in hand and began hitting the handles off of my fridge so he could get the fridge to squeeze thru my door. Shards of hard plastic flew everywhere (which is something else I had to clean when he left, cleaning the shards and my floor where he drug my fridge is when I noticed the several holes). On August 12th at 7:42 PM I sent a text to your mover. He mentioned something about me gluing my floor myself and that he would refund my money. Was that the right thing to do? Is that how you conduct business? Absolutely not. Especially, after I sent him pictures of my floor (which are included below for reference). The floor is costing over $600 to fix -- and I have an invoice for you from my flooring company, let me know where to send it. The $180 ($140 for the haul + $40 tip) does not even cover half of this bill. I am not responsible for this, your company is. Shame on you and whoever else is conducting your business in this manner. Your mover completely disregarded my home and offered me a band-aid solution. This is not how this will end. I need a better solution and will be waiting to hear from you.

Seamless experience! We had a bunch of random pieces of furniture that were huge and super heavy…read moreand our home has a ton of stairs. So we thought we would give Junkluggers a try! Everyone I spoke with was so nice and professional, from the lady making the appointment for me, to the two guys who came to do the job! We will definitely be using them again!

Two men came to remove an old china cabinet which was very heavy…read more Kenndrick Allen and Nazir McDonald were very profesisonal and efficient. I love Junkluggers

We completed project 4 with Smart Automation Solutions two weeks ago. In the process of doing all…read morethese projects there are three things I can say about this team. 1. They are prompt, extremely professional and clean up when they are done. 2. They do a great job - if something doesn't work the way they designed it, they fix it. Period. 3. They are truly nice people to have in your home. Overall my impression of this group continues to get better every time they do something for us!

I have been beyond pleased with Smart Automation Solutions and would recommend them to anyone and…read moreeveryone. Our project wasn't a big one as far as budget goes and they treated us like we were their number one client. This is a top notch company that I plan to use in the future. Thank you!

The service was prompt, efficient and cost effective. I would recommend this service to others.read more

Blessyn provided great service on short notice and was able to accommodate a number of requests I…read morehad. Definitely recommend her

From August 2024 thru April 2025 I have used Aire Serv to replace my HVAC system (AC, Furnace all…read moreductwork). I was looking for a larger company that could demonstrate that they had the knowledge and staff to do the full scope of HVAC work. I have been very impressed with every staff person at this company- from the sales people who described what was needed in detail (with no pressure) to the staff who scheduled appointments and last but not least, the crew who crawled through my complex attic to install the new HVAC ducts. Everyone has been very knowledgeable, experienced and polite. I highly recommend this company!

Heat pump at my mother's went out. She is 80 years old and this company tried to scam my mother…read more Quoted $15k saying everything needs replaced since repair would exceed replacement. Luckily we got 2 more estimates. The second company repaired and cleaned our heat pump for $225. Technician stated this did not need replacing. Scamming an 80 year old woman. Shame on you. I bet they will state I am not in their system like they have done on a couple reviews that were negative. Hmmmmm Why would we need to contact you ? The heat pump was repaired for $10,750 cheaper than your quote. Next step is to talk to the state so no others are scammed.

Called for a quote to remove 2 chipboard tabletops from my garage (no stairs). Boards are 83x32x2…read moreand weigh 63lbs each. Was quoted "$98 - will confirm on site, no guarantee" as an estimate after texting images. I called 1-800-Got-Junk and was quoted $50 flat. I told Junk Kings I'm going in a different direction and they said they'd price match. After I told them the quote, they went silent. But, I proceeded to get random calls and texts from different people at their company asking if I'm still interested in their services. Mind you, it's been a day and a half since my inquiry. I'm no longer interested, I won't ever be interested, and I'm thankfully not harassed by other companies when I call for quotes.

Don't hire these people if you value undamaged floors and walls. I hired them to remove a freezer…read morefrom my basement. Unfortunately they brought no tools with them (I was expecting a dolly), and decided to attempt to hand carry a several hundred pound freezer. Well it didn't really work and they dragged it on my floor the whole way out creating scratches I can't really repair and gouges in the wall. Asked for a refund and they've been giving me the runaround. Poor customer service and very poor quality junk removers. Look elsewhere!

When it comes to high quality printing and a team with impeccable attention to detail, you will be…read morein good hands here. The highlight of my experience was the team and their 5/5 service. They were extremely professional and communicative from beginning to end. I appreciated they were able to work with my deadline around the holidays and responded to my questions promptly and with clarity. When I received my finished product, I was blown away by the stunning execution -- they brought my project to life! After trying multiple print shops over the years, I am grateful Printing Ideas exceeded my expectations from my first visit. I cannot recommend this business highly enough!

I can't say enough about my experience working with Steve and his team. The speedy, friendly,…read moreprofessional communication; the high-quality materials, and the best value for my money -- by a long shot. I've tried other print shops, with "good enough" results, but Printing Ideas has gone above and beyond every time. So glad I found this shop. Thanks again, Steve and team!