The store on Harmony and College has an employee that has terrible customer service. My husband died and I had to go into the store 3 times to get the phones shut off! I changed carriers, was sent 2 more bills after leaving T-Mobile! I finally went to the one on Harmony and Ziegler they were very helpful and kind. He explained why I kept getting bills, because the other person didnt have the ph turned off. Will never go to that store again. read more

I went to this location to port my number over from Verizon. The process required calls to Verizon and T Mobile customer service. If I had to negotiate this transaction alone I may have had a very difficult time. Luckily, I had the pleasure of working with Gaby, the T Mobile associate that greeted me upon entering the store. Gaby was professional, patient, and kind. It was a pleasure working with Gaby and if I ever go into this location again I hope that I am lucky enough to work with Gaby. Excellent employee, customer advocate, and the embodiment of T Mobiles values = Gaby read more

Unprofessionalism, I went into store to close account, which customer service had advised me I could do, Niko told me I would not be able to do in store. As I advised Niko of what customer service mentioned to me, Niko proceeded to to slam on his iPad to show me I would not be able to close in store. His hostility towards customers is unacceptable and I would never recommend this store to anyone. read more

Trying to switch from Verizon to T Mobile has been an absolute dumpster fire. From mailing the phones to my home but not telling me someone must be home to sign for them, to it taking 7 days not the 2-3 to receive (had to basically bribe the UPS driver to leave the phones without a signature), to them sending the wrong phone for my wife, to providing embarassingly little direction on how to port numbers once the phones were received, to spending another 2 hours in the store today to get all the first mess cleaned up, only to be given exact instructions on how to port the phones myself, but when I try to do that this evening, after pleading my case for 51 minutes - the off-shore barely speaking english agent tells me I must go back to the store and have the numbers ported there before hanging up on me. The old adage is true - you get what you pay for. The savings provided by T Mobile is not worth the incredibly poor customer service. Even though they have over 130 million customers, if felt to me like this was the first time they were doing this. Beyond frustrated. read more

Works where other's don't. I have this and another on my cell and between the two- hardly never have no service.

Negative 5 is what they deserve. I've been on the Magenta 55 plan. Had to provide my drivers license when i started the plan ... then I get a text message last month saying I have to go into the store and prove my age to keep the Magenta 55+ plan ... mind you every time we go in we have to show them our ID ... to get on the plan I had to show them my ID ... but I went into the store to verify my age ... here we are a month later ... they took me off the plan because I'm 25 years old and cannot be on the magenta 55+ plan. Are you kidding me. Spent an hour total i closing hold times with an employee and supervisor ... yep have to go into the store again. I will be going into the store to turn off my service! Total crap and I honestly I do not have time to sit at the store for 1.5 hours or more to straighten out their mess. STAY AWAY! read more

I live about one mile from this store and am always loosing my phone signal. Not just me, but three others with different phone types also have trouble with the T-Mobile phone signal in this area (I live on Redburn Drive in the English Ranch subdivision) Please add a tower or whatever you need to do to improve this service in South Eastern Fort Collins. Thanks read more

When your phone is busted and beyond repair, no dialing out or receiving incoming calls, why does it take over a week for anyone to understand my urgency? Without a secondary phone, I was at the mercy of two local T-Mobile stores here in Fort Collins and T-Mobile online bots. This is not just my business line, but a way for my adult children to reach me should an emergency arise. I shared my frustrations for having an inoperable phone with no less than five customer service reps, letting them know I needed a replacement phone. I offered to pay my deductible for a replacement and zero results!!!! A week later I am still waiting for a phone. For someone who has been a loyal customer for many years and over that time has spent in excess of $10K, this was the best version of apathetic service!!!! read more

I always feel like I am walking onto a used car lot when I go here... the phoney enthusiasm, and smarmy sales people drive me crazy..... I try to do everything online, if I can. Plus the hot girl that worked there, appears to have left... Its a used car salesman sausage fest. read more

We just bought a new phone and we needed help changing the SIM card and moving contacts and pictures. Andres was super friendly from the start and extremely helpful. He did everything for me as I would never would've been able to do it. We also bought some accessories for my phone. Thank you Andres for the amazing customer service! For your patience I will be coming back. read more

I love this place! Sure T-Mobile has long lines and it may take a while to get waited on but the thing that this location has over the other one near the Super-Target does not is that this location has an automated bill paying machine so you can bypass the lines and not have to wait in the lines and that is a HUGE plus! read more

Came in on a Saturday Afternoon when it was moderately busy. I had an issue with my iwatch connecting to the network without Bluetooth. I had already called in to customer care, and they could not fix the issue on their end. I assumed this was going to be a hassle, and i would probably be told that my equipment was the problem and that i'd have to buy a new one. However, i was pleasantly surprised. Two Gentlemen took at least 20 - 25 min and worked through my problem. They were able to get my watch to connect and now it works great! I did not expect to receive that kind of help from two different employees! and i didn't even spend any money. so i know I'm not a top priority. Very good experience. I will be back for my next device! read more

Alex was fantastic today and went above and beyond to assist me. He listened and was extremely helpful.

Decent service eventually, but from an arrogant, rude, salesman. I only had a simple question. This store also needs more staff to dedicate a spot to answering questions, and checking customers in/out. read more

After an unusual situation developed causing a 3 month delay in getting a rebate buyout paid, the T-Mobile rep at this store called the rebate headquarters again on March 23rd, 2018 and was able to get me an acct. credit for the amt. of the rebate, plus a little more to compensate me for all the aggravation of trying to get this issue resolved. I am now completely satisfied with the outcome of this incident, and back on good terms with T-Mobile. read more

I agree with the used car lot analogy at this place. Sales person told me my monthly bill would be 29.99 after a $10/month discount. I never got the discount. I was basically just flat out lied to about any discount. On top of that T-mobile's data coverage was very spotty and often non-existent. The wireless broadband device I was overpaying for was essentially useless and I had to pay $350 to cancel the contract plus $120 for the useless device. If you call TMobile customer service it's just some goons in India who, judging by the way they treat you, hate your guts. I attempted multiple times to get out of the contract with their contract resolution people, but they never responded to me. So, good luck if you're deciding to go with T-Mobile. read more

This place is always very busy but I always get great service. The manager(David) is very helpful and even remembered me from my last visit (months ago). I can't say enough about his level of customer service . He even delivered the phone to the Starbucks (where I waited) across the street until my new phone was completed with the syncing process read more

The manager, Dave, takes care of his customers!! I highly recommend you see his team for your next phone!! read more

My phone had locked up and I thought that it would have to be scrubbed. Joseph and the manager unlocked it. Joseph was very friendly, knowledgeable and professional! Even though they are busy (understaffed?) , the employees are never pushy and cold. They are always friendly and want to help, which is excellent customer service! read more

This store is busy because their service is top notch. Its not often you find a direct cell phone shop that not only is full of sales reps that clearly enjoy their jobs, give great service and also manage the waiting customers when its busy. I enjoy going to this store! read more