thank you Brianna for all your help. she was really attentive and patient. thank you This is the only T mobile I'll be visiting

Excellent T-Mobile experts. Rather to come here than talking with a representative over the phone. Swap from sprint to T-Mobile and it was so easy and simple. Running a lot of specials. Carlos S was the best T-Mobile expert, he transferred everything so simple in less than 1 hour. Also the renovated the store and looks 5/5! read more

If you are not White or Indian they won't bother helping you and say there's an hour wait. Worst store in the area read more

Pedro was awesome. Good store, lots of customers there - all the the Apple Kiosk - only one disgruntled person at the Samsung kiosk read more

T-Mobile - Mobile Phones Near Me - Frisco, Texas

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worst company ever!!! we've been a customer almost 30 years and spent 1000s of dollars on phones over the years and they still tried to rip us off!!! and... anytime you call customer service you get someone that isnt even in this country and speaks broken english you can barely understand!! avoid tmobile at all costs!! read more

The location in the Frisco mall is awesome. Ashley was attentive and so very helpful with my purchase. She also ensured to install all my apps and software updates. Her 5 star customer service was phenomenal. I recommend this location as I have visited several in the past years. Tip: ask for Ashley to ensure you are in excellent hands. read more

T-Mobile - Back of new phone - Mobile Phones Near Me - Frisco, Texas

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Pedro is a top notch employee and T-mobile should be happy to have him as part of their team. Talking to customer service on the phone and even in-store requests can sometimes be a hassle but Pedro really made the experience a pleasant one. He took the time to go over everything properly and made sure we understood everything and even continued to follow up after we left the store! read more

Absolutely incompetent, to the point where I feel like they are scamming me. I repeatedly call them for the benefits of my plan- but they repeatedly delay my requests, saying it will be done later, which never arrives. They also messed up my installation when I was transferring carriers. Would not recommend to anyone. read more

Help - I have had issues with my set up since day 1 - nothing set up correctly and when a new tech comes out they say the previous tech was wrong. This last time the tech out his hand through my TV (before thanksgiving) accidentally in set up and I still can't get anyone to help resolve my issues!! read more

What an awesome place to get my phone service! Staff is friendly, attentive and def succeed in providing the best customer service. I highly recommend this store if you're planning to switch over to T-Mobile! Also the store opens this Friday September 22nd 2017 at 8AM!!!! Can't wait to get my hands on the iPhone 8! P.S the manager is AWESOME. Ask for Dang! read more

The worst store in this area. The manager doesn't know what he is doing. I faced a problem with this store when we order the phone. in 40 days the Brand new Samsung S10 ($1000.00) phone stoped working.(No scratch or nothing broken) It displays half screen in green color. The staff member verified and agreed to replace it. The store manager showed up and said it is only half the screen is green. The other half screen is working. so no replace. (???) What kind of individual being a manager store. I will never go there again. Now working with Samsung to replace it. read more

My name is Quientin and I am very satisfied with the help that was given from Jeremy he was very helpful and even though I still have this on my credit I am glad that I can take care of sprint and get it off my credit . Once again thanks Jeremy and the store in Stonebriar. read more

Scott Huynh and Dang the manager are amazing! They set me up with temporary lines and got me the discount rates. One week later which is today Sept 21, I went to return the temporary phones "Micheal" wouldn't help me us at all. He said restock fee to return a phone in box was $50 for $30 phone. He wouldn't help us cancel the temporary lines either. He dialed 611 and told us to talk to customer care. Luckily customer care explained to us about the waiver for the restock fee and the buyers remorse to return the phone. Once we went back inside the Retail Store Manager without hesitation allowed us to return the phone with no restock fees as we had everything still in tack. We got the contact of the District Manager Christopher Burbank. We would like to commend Dang and Scott for their amazing efforts of truly keeping T-Mobile a customer service orientated place. However, Micheal was very standoff like and wasn't helpful to us at all. It was extremely rude telling us to customer care outselves and that we can't be help at all. After speaking with customer care they were shocked how we were treated and noted the actions that happened to us. They also recommended us to talk to the District Manager on both parts the good and the bad. In the end thank you T-Mobile you have kept another loyal customer today! read more

The staff at this location is very lazy. I was helped at the beginning of my process with Ashley who was AMAZING, but however when I ran into issues regarding my plan, the rest of the team refused to explain things to the full extent. I had to call other locations just to get help with my issues. If Ashley is not the employee on the floor, when you visit this location, walk out. read more

I'm writing this review because I got the best customer service from Lexi today. She helped us swap phones, was very attentive & Knowledgeable. Answered all of my questions and addressed each one of my concerns. She Gave us great service from start to finish! I was very impressed! Your store is lucky to have her! I will definitely be coming back to this location for all our T-Mobile/phone needs. It's not the closest but I'll drive a little out of the way to get great service any day! read more

Great and fast customer service by the representative moe. Didn't push me into buying any accessories but took the time to explain the benefits and did a good and fast job applying the screen protector and the phone cover. read more

My brother and I went to this location to change our providers to t-mobile, we had such an hideous experience, the girl that took care of us obviously did not want to be working there that day because every time we asked her about our options she responded with an undesirable attitude to help us, when we finally changed our phone she said that since we were buying new phones we could chose new cases as well, so my brother chose a galaxy, then she told him that he was not going to receive a case since they did not have any in that location, so it was not our fault they did not have anything, so I kindly asked for an extra equipment that could be the equivalent for a case price, she said she could not do that and that there was nothing she could do. One week later, my brother's phone stops working, he went back to change the phone; however, they requested a $100.00 fee to change the phone for exactly the same one, my brother needed to have a working phone asap, so he paid the ridiculous amount (ridiculous because he did not suppose to pay anything). They also needed to give us credit for switching to them, we've been calling 4 times so far and nobody can help us. If that would have been the case, We would have never changed. They clearly need to train their employees better so they can solve problems. read more

The staff at this location have always been fantastic and definitely worth driving the extra few minutes even if it's out of the way. If you think the service is this good and consistent in other places, you'd be very wrong. read more

Terrible service. Seems like they didn't wanna make an $800 sale today. They have 3 ppl on the clock, on a slow day, and provided horrible service. One CSR in particular didn't seem to know what she's talking about. It's okay if you don't know specifics, but get help, but this CSR didn't. Just plain terrible. read more

The best help I ever had! Thank you to Lexie Taggi - she spent two hours with my phone but finally made it work!

very helpful and friendly staff. I had a good experience shopping for phone in this store. Lexie is rendering excellent help. she is amazing. this is a store I would like to go for any phone need. read more