‼This the continuation of my previours first review :…read more FINAL WARNING Check your: * Receipts * Payment methods * Refund confirmations * Metro account details * Added services * Email addresses Do not rely on verbal explanations. Take screenshots and keep records of everything. If I had not insisted, documented, and escalated this issue, my money would never have been returned.

1 STAR - SERIOUS ISSUES WITH REFUNDS, CHARGES, ACCOUNT HANDLING, AND STAFF CONDUCT…read more Metro PCS - 5540 Monterey Hwy, San Jose, CA I am writing this review to document a very serious and concerning experience at this Metro PCS location. I am not posting this out of anger or revenge, but to warn other customers and to keep a public record of what occurred. REFUND ISSUE - $109 IMPROPERLY WITHHELD On December 22, I requested a refund of $109, which remained in "pending refund" status for approximately 10 days. I contacted PayPal multiple times, and they confirmed on two separate occasions that: * The refund was NEVER released by the merchant * After remaining "pending" for 10 days, the transaction was changed to "canceled" * This was not a delay, it was a merchant-canceled refund UNPROFESSIONAL, RUDE, AND INTIMIDATING STAFF I went to the store multiple times and was assisted by: * Mariana - Store Supervisor * Maria - Sales Associate * Fatima - Sales Associate All three displayed unprofessional, rude, and intimidating behavior, including: * Laughing during a serious refund dispute * Mocking behavior, staring, and dismissive attitudes * Repeatedly telling me to "wait" * Using the holidays as an excuse * Attempting to confuse the situation even while I showed clear PayPal proof that the refund was CANCELED At one point, supervisor Mariana admitted that sales associates often do not properly explain costs or so-called "promotions" from the beginning, and said she would speak with them. Despite this, Maria and Fatima continued behaving in a rude and mocking manner, even though the issue was not directly caused by them. REFUSAL TO PROVIDE OWNER INFORMATION Mariana stated she would speak with the store owner, but refused to provide the owner's contact information when I requested it. THREATS AND INTIMIDATION When I clearly stated that I would not remain silent until my refund was returned, supervisor Mariana threatened to sue me: * For recording part of the interaction * For a Facebook post I had made (which she admitted she had already seen) These threats occurred while I was requesting a legitimate refund and constitute intimidation, not customer service. METRO CORPORATE WITNESSED THE BEHAVIOR During this interaction, a Metro PCS customer service representative (611) was on the phone listening to the entire conversation. The representative: * Confirmed the call was being recorded * Clearly heard the supervisor's rude and intimidating behavior * Apologized * Stated that formal reports for store misconduct would be filed IRREGULAR CASH REFUND - NO RECEIPT Minutes after I left the store, the supervisor called me claiming there had been a "cash drawer error" and said my refund would be issued in cash. When I returned: * I was given cash only * No receipt * No confirmation * No written documentation * Supervisor Mariana handed the cash to the associate, who gave it to me * Mariana ignored me completely and offered no apology or explanation Issuing a cash refund without documentation--especially after canceling a refund in the system--is highly irregular and concerning. PAYMENT AND REPORTING DISCREPANCIES The Metro representative also informed me that their system reflected only a partial cash payment, despite the fact that I paid a much larger amount using my PayPal card. I have receipts and proof. This raises serious concerns about how payments and refunds are being recorded at this location. "FREE" ACCESSORIES QUIETLY CHARGED Another deceptive practice I experienced is that when staff say accessories are being "given for free," they are actually charged in a misleading way. In my case, accessories verbally presented as "free" were quietly charged by splitting the total into two separate receipts, making it less obvious that the items were not free. Unless customers carefully review every receipt line by line, these charges can easily go unnoticed. ACCOUNT CREATED WITHOUT MY AUTHORIZATION Another major red flag: When I installed the Metro app, I discovered that an account had already been created using an email address that was NOT mine. * I was never asked for my email * I did not request an account to be created * I have screenshots proving this * I immediately changed the email to my own After sharing this experience in a local moms' group, other customers reported similar issues, including: * Accounts created or modified without consent * Services added without authorization * Extra charges appearing unexpectedly This suggests a pattern of improper account handling, not an isolated incident. EVIDENCE AND DOCUMENTATION Everything stated above is supported Due that yelp only allow certaing amount of word in the reviews box, I wiill Continue in my next review after this.

First time dealing with a cell phone accident. I didn't feel that Verizon store was an option for…read morerepair, so I did some research for options and went to CPR cell phone repair. There was an almost invisible hair line crack in the screen. Since the phone is a Pixel 6, the part was not in stock. The shipping time was the only little issue, but the repair was perfect. Customer service and level of professionalism were outstanding.

Very kind staff who was willing and ready to help solve all the issues with my phone, from screen…read morerepair to cleaning!

This Staples location in Gilroy saved me! We were out on location and one of the big cameras ran…read moreout of storage on the SD Card and I need another real fast. You'd think I'd have spare ones, but I didn't, so I yelped office supplies and found this Staples just off the 101 pretty nearby. Coming from the south just get off at Leavesley Re and go straight past the Denny's and head towards the Home Depot and Staples is just to the left. First thing I do, instead of wandering all over looking for the SD cards, is get some service and jus task, where they are. I was shown and picked out a couple of 256 GB cards and some red Sharpie markers. Check out was fast, credit card worked good, tap and pay! I'm glad this place was here, save my ass! Only delayed things maybe 30 minutes, so that's cool. Just get thru the rest of the day now!

The woman who helped me with my Amazon returns was very kind, patient, and informative even though…read moreI had a lot to return. She was very quick and made the task easy. She informed me of their bargain bins from Amazon as well! I will use them again :)

Good place they get The job done with a smile and a joke! I…read moresend items from there mostly Returning tennis shoes sending back to tennis warehouse! Good place to go!

I'm a senior with seriously low tech capabilities. I must be a very frustrating customer. I've…read moredealt with Isaac many times. I usually have some issue that he has to stop and solve. Issac has always been very helpful, patient and cheerful

I've been coming to this FedEx location for many years, and the service has always been great--but…read moreTerrance truly stands out. I work in Morgan Hill and live in San Jose, and I make a point to use this location because of him. Terrance greets you the moment you walk in, brings such a positive attitude, and takes the time to help thoroughly with anything you need. He's genuinely a breath of fresh air to work with. I've used FedEx for both personal and professional projects, and moving forward, I'll continue to use this location specifically because of the exceptional service Terrance provides.

This incident happened to me back in April. I dropped off my package. I measured the box ahead of…read moretime when I made my listing on Mercari. Next thing you know they take an extra $14.01 out of my profit. I asked Mercari and they said it was due to my measurement and their measurement being 1 inch off. I know my measurement was correct because I measured it before I did the listing. I took a measuring tape and took all my dimensions. While doing some research, I read that this is a common thing that has happened to other people. There's nothing I can do about it now because it's in the past and I can't prove it. Next time I have a package shipped I will make sure they measure it in front of me instead of just dropping it off because of this incident. Usually they tell me to scan it myself, and I put it in the dropbox be careful doing this because the measurements they take might not be accurate. All the work I did to sell my item and I made $1.00.

Super friendly and very helpful, but unfortunately, I cannot use them any longer. They charge to…read moredrop off US postal.

I would like to provide detailed feedback regarding a recent experience at PostalAnnex, as what…read moreshould have been a simple drop-off turned into nearly two weeks of confusion, rerouting, and unnecessary frustration. On the same day, I brought in two items: 1. A return package intended for the merchant recipient 2. Another package intended for Amazon Both items were dropped off, scanned, and accepted at PostalAnnex. However, both were mishandled: * The return package meant for the merchant recipient was incorrectly delivered to Amazon. * The package intended for Amazon was somehow delivered back to my home instead of to Amazon. These were two separate items, dropped off at the same time, and both ended up at completely wrong destinations, something that should never happen. What made the situation significantly worse was the complete lack of support from PostalAnnex once the issue surfaced. When I contacted Sanjay, I was not offered any assistance, investigation, or sense of accountability. Instead, he immediately distanced himself from the situation and sent me the following message: "The drop off service is offered as a courtesy to our customer. The packages are handed off to the respective carriers. Please file a claim online at usps.com. We do not insure the drop off package's contents or value. The receipt itself has the terms and conditions." -- Sanjay This response was dismissive, particularly considering that both items were scanned and accepted at PostalAnnex, a step customers trust precisely because it is supposed to ensure accuracy and responsibility. When I spoke with USPS, I was told the matter needed to be addressed by PostalAnnex, since that is where the items were physically processed. Yet PostalAnnex declined to assist in any way, leaving me stuck between two parties, each redirecting me to the other, with no ownership taken by the location that actually handled the drop-off. The only support I received throughout this ordeal was from the customer service representative at the merchant recipient, who had no obligation to help but still guided me through the situation and helped ensure a resolution. What should have been a quick, routine drop-off turned into a lengthy, stressful, and avoidable two-week ordeal. I want to highlight one important caution for other customers: PostalAnnex's receipt contains terms and conditions stating they do not insure or take responsibility for drop-off items. Most customers likely overlook this, but based on my experience, it is something everyone should read and understand before trusting this location with packages that matter. I genuinely hope PostalAnnex takes this feedback seriously and improves accountability, training, and overall support, especially when errors clearly originate at the drop-off point.

Juan is the most gracious, helpful, intelligent, capable, skilled and kind person. He has an…read moreexcellent bedside manner and his only goal is to help you. This was the second time I needed his help and he was expeditious, walked me through what to expect and led me through to the successful completion of getting this desktop working like new. Cannot thank him enough and cannot be more grateful that he is in Hollister!

I had my iPhone 15pro max screen replaced. Very good and fast service! Pricing was great also. I…read morewould definitely recommend.

Always Great Service…read more I regularly pick up my packages from this UPS Store, and the experience is always fast and hassle-free. The staff is friendly, professional, and quick to grab my items, even when the store is busy. My packages are always handled with care, and I appreciate how organized and efficient they are. If you need a dependable location for your pickups, this UPS Store is definitely one I'd recommend!!!

New ownership is horrible. The UPS store has always been my go to for printing services ( if I ever…read moreneeded certain documents printed). They would charge around 25 cents per page even if I had to send the document to their email to print. NOW under new ownership they charge you $3 to have 1 page printed just because it was sent to their email, is that a fee for inconvenience? That is ridiculous paying $3 to have 1 page printed all because the document was sent to their store email and then printed rather then physical document being brought in and making a copy.