Worst service, very unprofessional, disrespectful of their clients and when questions are asked…read morethey just roll their eyes or act like it's too much of a hassle. Even their managers are downright rude. Never come here to get anything serviced. AT & T was known for their customer service back in the day but the current generation of employees lack professionalism and leave a bad taste in one's mouth. I would give this store 0 stars if it would be possible.

Worst service ever, the guy that met me at the door with his oh so nice greeting then decided he…read morecould not help me at all. I was already frustrated by my new phone that I got there a few months ago was dropping calls, going straight to voice mail, I was missing important calls. He flat out refused to help me. Said it couldn't be done, that he didn't know why this was happening, nothing from him. Why was he even working there? I just gathered my coat and purse and drove home, called my daughter on her lunch hour and she fixed it! And she is older than this mean , worthless salesperson and works in insurance! Good lord AT & T get some people who know what they are doing to work in your stores! I am switching to another company as soon as I can!!

I have no idea what the negative reviews are for - this place was awesome!…read moreWe had a phone warranty issue, and they were able to analyze everything, coordinate shipping, and have us completely satisfied & out of the store in about 30 minutes. Excellent service. Glen & Andre were amazing & I'm really happy.

I purchased a Google phone for a thousand bucks at the suggestion of smooth-talking employees at…read morethe Gurnee, Illinois store. I found it very complicated and hard to use. I tried to return it a month later. A stone-faced salesman refused. "You had the phone 32 calendar days. We won't take it back past 30 days." So I have lost all that money. Let this be a warning for anyone thinking of giving Verizon their business. I will never buy a Verizon product again.

We had to stop by and get a phone repair done. In the process of doing so the person who helped us…read morewas great and I would highly recommend coming here again!!!

Stopped in to have an office laptop password removed. Work was completed same day. Great…read moreexperience from greeting me at the door to completing the task requested. I highly recommend.

I would give it a 0 but that is not an option. Very expensive product ($59.99) with the limited…read morelifetime warranty. AND THEN, they want $10 for shipping and handling for a new one!! You can buy two off of Amazon for $16. I can't even have it shipped to T-Mobile for free. BUYER BEWARE.

Terrible product. Can't peel the front layer without the back one with the template coming off…read more Support is non-existent. So called "warranty" replacement is for a fee. Do not buy!

Went into this place a few weeks ago to inquire about computer building questions. The staff that…read morehelped me were very knowledgeable and friendly people. When I came to computer building and certain parts they knew exactly what they were talking about and if they didn't they researched it before concluding my inquiry. At the time when I went the store wasn't that full. What I mean by that is there were not a lot of people there. The options that were given to me were clear and straight to the point. I had plenty of options for what I was looking for for my computer or future computers. The overall quality and cost seem to be reasonable. If you ever have questions on computers and are looking at anything relating to building or repairing a computer this team did a pretty good job.

I absolutely hate the Gurnee Best Buy location!!! Always something…read more.. Anyway, I ordered 2 headsets/headphones online and went to the store for pick up this evening (July 24th, 2026). I had been standing in line for quite some time as one of the cashiers was trying to handle everything by himself. I assumed he was overwhelmed and he ended up calling another associate, Sophie, to come help him. Once she stepped behind the counter, this white guy that had been standing behind me in line just walked up to her like he was next and she was about to assist him (like I had not been standing there waiting). So I said, "Um, excuse me, I was next." The guy apologized and stated that he didn't know I was next. I'm not sure why he thought that. He had been standing behind me in line for about 5 minutes...can we say "ENTITLED"? Anyway, Sophie tried to help me next and I told her that I was there to pick up an online order. She said, "Oh, for online orders, you need to stand over there on the red carpet". I walked down to the red carpet and she proceeded to help Mr. Entitled. Once she finished assisting him, she came down to the red carpet area to help me. Mind you, there's a line of people waiting for assistance at the original line and also at the red carpet area. Not sure why she was bouncing back and forth between both lines. However, I was the next customer in BOTH lines technically, so why did she even have me move to begin with??? I said, "Are you serious? You just helped this guy first, had me come down here, then helped me when I was ahead of him. I just told you I was next in line. So why would you have me move if you were handling both lines?". She said, "Girl, it's not that serious!". Side note: Calling a black woman "girl" is disrespectful and derogatory for those who do not know the history behind it. Also, I am not this young woman's peer. We're not buddies. I am definitely not her... "girl". Anyway, Sophie proceeded to retrieve my items, but since I did not like the way she handled the "next customer in line" situation or her disrespect by calling me "girl", I requested an immediate return (lol). This annoyed Sophie and she got on her walkie talkie/2-way radio to ask for assistance from her manager. She said (and I quote), "I'm about to spazz out on this f@#%ing customer". She didn't think I heard her, so I said, "What did you just say?" She said, "I didn't say anything". I said, "Yes, you did. I just heard you. You said I'm about to spazz out on this f@#%ing customer". Then her manager, Ty appeared. I explained to him what had happened and he was super nonchalant, monotone, no apology on behalf of his staff or anything. He reminded me of a black version of Ben Stein on those old Clear Eyes eye drops commercials (lol). He said, "I'm just here to do the return". I was in a good mood prior to all of this...Friday evening, time for the weekend! Actually, I am still in a pretty good mood (lol), but this place is full of inexperienced young folks that lack training and respect. This new generation is scary. Lack of home training and basic customer service. The fact that Sophie needed back up from a manager to begin with was laughable. Toughen up!!! I'm not even a rowdy one! (now that would have been great to see). I'll just have to continue to drive to Vernon Hills if I want to continue to shop at Best Buy, because this location is horrible. I knew better, but didn't feel like driving that far out there this evening. Lesson learned. I'm done with the Gurnee location.

Stopped by this kiosk in Gurnee Mills mall tonight to ask how much it would be to replace the…read morescreen on my fiancee's Samsung Galaxy S5. When my family and I walked up, the girl 'working' the counter was busy on a personal call on her cell phone. After a minute or so she told the person on the phone to hold on and she put her phone down then asked if she could help me. I tell her I wanted to see how much it would be to get the screen on a Galaxy S5 fixed and she mumbled what I thought was $25. I say, $25? Uhhh ok! And it the rudest way possible she replies that she said $200. While my initial response would have involved my foot and her ass, I informed her that she was speaking very quietly and I didn't hear her when she said $200. Either way, it's cheaper to pay my deductible with my cell provider's insurance coverage so no loss for me to not give them any business. Maybe the people running this kiosk should hire someone who's actually happy to have a job and isn't upset her personal phone calls during work hours are interrupted. Wish I could give this place a lower rating and urge people not to waste their time or money at this place. (Also the other two kiosks I checked with in the mall that fix phone screens, one place quoted $100 but that their technician wasn't in until tomorrow and the one by the Lego Store said $190)

I bought a shitty samsung verizon phone as a replacement for my samsung intensity that fell into…read morelake michigan cuz my friend faked me out shakin me and whatnot. When I bought the phone I didn't realize there were no returns, and the phone is so old that the verizon backup assistant couldn't backup my contacts. They were kinda shitty to me on the phone. They have cheap iphones there but will not shop again. there are better options on EBAY!!!!

wow, I must've spent 2 1/2 minutes in the store before my service was finished. The friendly…read moreemployees here at the T-Mobile, we're nice enough to confirm with me that the data plan is working on my girlfriend's telephone... I immediately got some late text, after walking in they're doing magic in this place. Shout out to, Rafael!

Went in today for assistance with my wife's phone, and Rafael quickly assisted her with the issue…read moreshe had and resolved it, helped her to understand what happened and to prevent it in the future.