First, I should mention that my wife and I initially went to the T-Mobile store in Westminster because its online reviews were much higher. Unfortunately, our experience couldn't have been more different. We walked into the Westminster store, stood there for quite a while, and not a single employee acknowledged us or asked if we needed help. We weren't browsing displays--we were there specifically to switch our service from Verizon to T-Mobile. After waiting long enough, we simply left. I turned to my wife and said, "Let's try the Huntington Beach T-Mobile (Store #8194)." Wow... what a difference. The moment we walked through the door, three employees greeted us and asked if we needed help. Within minutes, Ulises Garcia, a Mobile Expert, came over, asked what we wanted to accomplish, and immediately got to work. I had all of our information ready, and while there were a few typical snags during the transfer process, Ulises handled every one of them calmly, confidently, and professionally. He never seemed flustered and made what could have been a stressful process feel easy. I was also impressed by the atmosphere in the store. The staff treated each other with genuine respect and friendliness, and it was obvious that Ulises truly believes in T-Mobile and enjoys what he does. That kind of enthusiasm is refreshing. Most importantly, there was zero pressure to upsell us. His focus was simply on making sure our switch from Verizon to T-Mobile went smoothly. T-Mobile should be very proud to have employees like Ulises Garcia and the team at the Huntington Beach store. Outstanding customer service from start to finish. Thank you! read more

Beware of T mobile. They are thee definition of hidden fees. Thought I was getting such a great deal but no, They Tell you what you wanna hear then scam in the end. Stuck w them for 2 years. Not happy read more

Pepe was so helpful. I was so stressed out about losing my phone and he helped me with the process of getting a new SIM card. I didn't have to wait and he was really kind and professional. Whenever I need a new phone, I am going to get it here. This location is great read more

I just moved to the area and came here to get my internet set up. I moved all day so I didn't make it tell 5-10 minutes before closing. They helped me out and came in clutch. Thanks dudes! read more

My experience here was incredibly frustrating. We were totally ignored by the two staff while they actively went out of their way to greet and help someone else who walked in around us. It felt intentional and completely unprofessional. Avoid this place if you actually want to be acknowledged or served. Even a simple "Welcome" would've been nice. It took a younger gentleman coming back from his break to acknowledge us and help check us in. read more

Julio was incredibly helpful! Thanks so much for the amazing service. It was definitely worth the long wait! I got two new phones and three new lines, and everything went smoothly. Best service ever! read more

Best experience I ever had transferring my services from AT&T to T-Mobile! I was with AT&T for 30+ years NEVER had service even close to T-Mobile!!! Monica was cheerful, polite and friendly. Monica made sure that all my devices (iPads, Apple Watches and iPhones) were matched and paired properly before I left the store! I never felt rushed or pressured to switch. She explained throughly the difference between T-Mobile offers and plans so I could make my choice. I highly recommend this store. read more

It was my first time at this location today on a Sunday morning. I woke up to a dead phone. Lovely. This T-Mobile location opened earliest on a Sunday, so I went in first thing. I was met by Abraham who, after a bit, got my phone working. YAY! He said it was a weird glitch he had not seen before and not a low battery or anything. Abraham did everything with a smile, and even laughed at my husbands jokes. A+ right there! I definitely will go back. Not only was Abraham wonderful, but the store was beautiful, parking OK, and the overall experience was great! Thank you Abraham! I will be seeing you when I need a new phone (glad it wasn't today, though) read more

I came into this location to upgrade to the iPhone 16. I was going to do a trade in with my iphone 12. They didn't have the exact iPhone I wanted so we ordered it from the store and it came to my house two or three days later. I then went back in and Austin helped me transfer everything from my old phone to new one. What took hrs back in the day only took 20 mins now! He helped pick out a screen protector and case for the new phone and put it all on it. He was super friendly and knowledgable about all of the products and any questions I had about the process. My initial trade in value from my first visit was honored when i came back into the store a few days later, so i'm not sure why all the negative reviews about this at this store. I highly recommend visiting this location, but right when they open as when I was leaving, they were quite a few people waiting in line. Very happy with my product from this store and service i received from Austin. read more

Came to just drop-off the home internet gateway device and waited for half an hour. There were only 2 reps, 1 rep was helping a customer and another one was just casually chatting with her friends, apparently also customers, but it was very clear that she was not assisting but just chatting. A customer walked in and waited long, so he left. That rep was smirking at the customer. This is really not okay. If you don't wanna take the job serious then get another job. You chose to work there so make it seem like it. The worst customer service I have ever experienced and I have made sure to report her to Tmobile. read more

CHRIS was a champ! He set me up with the home internet option. All I had to do was plug and play! Told me to go try it for two weeks and wished me the best. I got home. Plugged in. Set up all my devices. So far so great this far. Thanks for your help, Chris! read more

I cannot say enough about the amazing help I got at this store. I left Verizon for a bunch of reasons, but the number one was customer service. I just got so frustrated so many times. I moved to T-Mobile for two reasons. The first was the free phone offer at Christmas. The second was Ulises. The customer service I got in person at the store to help us port four numbers over from Verizon was above and beyond. Ulises walk us through every last step of the process until we were totally set, and even when we had extra troubles from Verizon, he stayed with us through the whole experience. And on top of that when we had some trouble getting our rebate cards for paying off our old phones, he walked me through that whole process again, and took care of contacting T-Mobile service directly for me to make sure it got all the way done. He went the extra mile and then some, and I just had to give him a shout out here on Yelp. Thanks so much for the extra work man, you saved me a ton of time and got me the full rebate, and I really appreciate it! read more

I had a very good experience here, gentlemen Ulises helped me out with transferring my phones he took his time explained everything very great customer service not like any other phone place. Definitely recommend this place ask for Ulises. read more

Customer service horrible tmoible should just shut down went there find out they added bunch stuff that i was paying for without my concent careful when you do business with tmoible they scammers they do any way to make money off you secretly after confronting about I wanted add myself to family plan but I guess 3 people it would cost alot more since they have another policy but make no sense cuz they don't tell you about the extra stuff on it that u pay month just blows my mind how much money u lose in 1 year hope no ones going threw this read more

Thank you to Jose for helping my mom & I trade in our phones & get us all set up! You were so fun & easy to talk to! We appreciate your patience with us & will be back to this location because of you! read more

Amazing customer service from Austin! Outstandingly polite young man, who assisted us how to navigate our Mobil plan for updates and profile corrections patiently. Austin will go far in customer service! A great asset to any company. read more

Came in to exchange brand new IPhone 17 pro with a display issue where its clearly about 15% dimmer compared to every other 17 pro around us. The female manager herself compared our phone to her phone which had a screen protector on has the same dimmer display due to light absorption and refraction and claims theres nothing wrong with our phone that has NO screen protector. We walk over to the display iphones and now theres a VERY noticeable difference but the manager claims that their display iphones have a brighter screen. then says its brighter cus' its plugged in. Persistently claiming she cannot help us. That is extremely incorrect as iphones have a set max on each phone + isn't that false advertisment then? Excuses after another with no real explanation. We head over to a different tmobile nearby on Westminster Blvd and the regular employee immediately notice the difference to their other display Iphones addressing more issues with our phone we didnt even notice. Giving us full breakdowns and real explanations. Also confirming Tmobile display Iphones cannot have a "brighter" screen even when maxed out. read more

Super helpful and patient with all the customers. Came in regarding a question about my account and didn't even realize I was over paying. The owner didn't hesitate to help lower my bill. Definitely glad I stopped by here. read more

No pricing or specs on some of the display phones. some of the phones were also dead. massive attitude problem with the employee checking people in. opted for the call back due to the long wait ( even tho there were only a few people in the store). I got a call back, let them know I was good and wasn't coming back due to the earlier treatment. they just huffed and hung up. There's lots of T mobiles, I'd skip this one. read more

Great service and friendly staff helpful in determining my needs for extra battery life. I got their mophie battery pack and cable today. Great deal for my new iPhone 13 mini accessories package. Gotta love this new iPhone 13 mini by Apple. This T-Mobile store is located in the Bella Terra shopping center next to restaurants and bookstore and Peets coffee cafe. Not too crowded today and no long wait times for customer assistance. My team member at T-Mobile was knowledgeable and professional. I highly recommend this location for your next iPhone upgrade purchase and all accessories too. read more

T-Mobile - Mobile Phones Near Me - Huntington Beach, California

Buying a new phone is not the favorite task of most people. Unfortunately this is what I had to take care of today. I begrudgingly went in to upgrade my IPhone 12 and could not have had a better experience. Monica was extremely helpful, knowledgeable and patient. She was able to answer all of my questions as well as provide great suggestions. I would definitely recommend this location! read more

Gabrielle was amazing! She was very patient and knowledgeable about phones! Ask for her if you are looking for a new phone!

This is got to be one of the more challenging job today but one location because a really good job is this location at T-Mobile they are very friendly and they're very honest in their interpretations of what needs to be done but when I came here I was lucky enough to get here when there were no people and they had me taken care of and less than 10 minutes they were very friendly, they gave me options for improving my plan. There's a lot to offer and these people are very knowledgeable in their products and plans and give them the highest recommendation!! read more

T-Mobile - Mobile Phones Near Me - Huntington Beach, California

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Chris was amazing and super patient! Very nice and helpful!! Went through step by step with us for a while until we understood the break down of phone payments read more

Let me say first, the staff is fantastic. This low rating is because the stores are understaffed. I went to two different stores today to get my phone transferred to a new phone. I came in with an hour and 45 minutes to spare. Both were not able to help because they were too busy. read more

It is a busy store but once you are helped they are great. We had to turn in a phone and sales rep 909 stayed over lunch to help us return the phone when we had to get to an event. read more

TMobile sucks. The new TLife app sucks. I could not use the app to reset my passcode so I went to the T-Mobile store but it is packed. And yes I hit the reset button on the app but a reset code was never sent to my phone. I am moving to Oakland and I am going to switch to another provider as soon as I get there read more

I have to tell you... Monica went above and beyond the call of duty today. I walked in there tonight at 7:30 pm needing to transfer six lines and six phones from Verizon to T-Mobile. She got everything done for us and even stayed until 9 PM which was one hour after closing. I did not know it was going to take that long to transfer all the numbers and order the new phones, but she stayed with a joyful attitude and knew exactly what she was doing. She is a true asset to this T-Mobile location. Highly recommended. A+ Monica! read more

ALWAYS GREAT Customer Service! This is my 4th visit to this T-Mobile location in the past 12 months. Austin (assistant manager) was awesome! He was super helpful in helping me fix issue with my phone. Austin was friendly and happy! He even suggested ways to help reduced my monthly cost. Thank you so much for providing excellent customer service! © Useful 0 © Funny 0 © read more

Please note! Please review the T-Mobile deals as we were mis-informed. "Phone expert" told us any samsung watch was free just pay the line and tax. We are now getting charged for the phones and the manager said the promotion was for a discount on the watches instead. We are now stuck with the payment and of course t-mobile cannot/will not do anything to alleviate this issue. Been loyal customers for over a decade and as they say, once they have you you are no longer their priority. Sad to say it's like that with many carriers. Please review and have the management confirm your purchases. read more

Big shout out to Shaun who helped me return my internet device! The world needs more customer service people like this!! Thank you, Shaun, I appreciate your patience! read more

I notice that the Bella Terra TMobile enjoys stellar reviews and I wish to add one more. There's NO COMPARISON to what you can get help with at the local in-person store, and it doesn't hurt that the manager there, Austin, is top notch at what he knows, how he trains for success (in other words, while he is making the customer happy, he is also leading those who are newer to the store in getting things done for the benefit of the customer. My Chicago-based friend decided to move from AT&T to TMobile while she was here visiting. We tried working with corporate over the phone but it was in-person with Austin and Abraham when it actually jelled and now she's back in Chicago and happily with TMobile. We weren't thrilled when the price went up, and honestly each and every time we go into CostCo and they hear how many lines we have, they are intent to move us. But it's the local TMobile store at Bella Terra we would hate to lose, so here we are. Thank you, Austin Brown from Dallas for your amazing help and thank you to the whole TMobile team at Bella Terra. Parking sucks, we know you could use a few more personnel there for your busy office, but once we are served, we forget the hassle and always leave happy that we are with your company. That says a lot read more

Alex Jean!!! You're so awesome. I got an upgraded IPhone and he made the transfer so smooth and easy. Plus he is so friendly and not too pushy on sales. He loves to chat, which makes the experience fun and lively. Thanks again. I just might go back for an Apple Watch. read more

Worst service at this location. Transferred service from AT&T to TMoble and had to visit store 3 times in 4 days to fix problems. Customer services is the worst and regret changing providers. read more

Thank you Al for being really helpful and making my experience smooth and easy!! I appreciate it!

Thank you to Iyala for her patience with my mom asking a million questions lol and for her customer service and actually listening to her concerns and making her feel heard. She didn't rush us, she explained everything over again to make her feel comfortable... and we finally upgraded her iPhone 7 years later. Thank you, Iyala! Best customer service at this location :) read more

Purchase a brand new Samsung S25+ phone with all the accessories needed to protect and charge the phone. After leaving the store the phone started to malfunction and could not make calls or text. Spoke to 5 different T-Mobile technician's from my landline and none could correct the problem. Went to the T-Mobile store where I purchases the phone thinking they would fix the problem or exchange the phone. No help from the arrogant manager as he did not even try to check settings or troubleshoot the problem and would not exchange the phone. I had the feeling the manager was taking advantage of me as a senior at 76 years old. I do not recommend the T-Mobile store on Edinger. One bad store Manager can damage the good reputation of T-Mobile. Went elsewhere and the problem with the phone was resolved. read more

Took awhile to be helped here when they were not that busy, once we were helped everything was fine but just seemed like it could have been a way faster visit than it took. read more

We went to get lines and we were assisted by Erica Lopez who extended us excellent and competent service. She was patient and amiable. She did everything she ought to do to satisfy our needs. I strongly commend her for her exemplary services. read more

T-Mobile - Mobile Phones Near Me - Huntington Beach, California

Jose was so great! I came in to buy a new phone and do a trade in and it went smoothly thanks to him. Usually I feel like a burden when coming in, however, I felt like Jose genuinely wanted to help me! Will be coming back to this location next time read more