I had a problem with my phone & I went to my Cerritos Verizon and they didn't solve my problem. I couldn't text and was being bombarded with ads I was so stressed out with my phone issues. My bf told me to relax he knows where the best Verizon store is and the best customer service. He went with me and we were greeted by Brit and she was a Godsend. She fixed my problem and resolved my bf's problem. There are no words to describe what she did for us. I have renewed faith in people, she was so kind and patient with us older folks. I finally had peace and calmness. Someone that knows what's she is doing and does a stellar job. Thank you! read more

Manny helped us out and he is the best! So kind and patient. He made our experience at Verizon so smooth and easy. Thank you, Manny!

Physical SIM card was failing. Easy switch from physical SIM card to eSIM card with Manny.

This review is for Tripp. The company is a mess, dealing with the online system and the phone customer service is a mess, but Trip, who works in this store, has excellent customer service. He called customer service with us and stayed online until everything was sorted out, offering his own input to the representative on the phone (much better solutions from him). Thank you, Tripp. I was ready to give up and stay with AT&T. read more

Unprofessional, unhelpful, and also rude. This morning, Verizon's network has been down for over two hours - I can not complete calls, connect to Internet, nor work without service. I tried to go into the Verizon store at 1030 today, 30 minutes after they opened, and it was already closed w a sign on door saying "be back in fifteen minutes". No help, and no one here to assist. When the store employee came back, he said "yeah sorry man, we just got the update too, not sure what to tell you." He couldn't answer any questions, let me know when service would be restored, and told me to "stay near WiFi to work". When I told them that wasn't an option for me, he said that it isn't his problem, he already told me what to do. I asked for his name, and he said he is not giving that to me because he can't help me, and he already gave me his "advice". When I reiterated that I can not be connected to WiFi, he got rude and his toned escalated, and said again "I CANT HELP YOU BRO, I told you this!!!!" I grabbed a business card, which also has no information on it - and I tried to leave. Upon leaving, the doors were locked and I couldn't exit- this is not only unsafe but illegal as the business was open during its operating hours. read more

Verizon - Mobile Phones Near Me - Huntington Beach, California

One person working doesn't even acknowledge you when you walk i needed something simple that would have been done quickly and the guy was just chatting with this lady not even about Verizon or sales just chatter. 0 sense of urgency and terrible customer service skills. Come in this store if you want to wait a very long time and get nothing done! read more

I had a frustrating problem with a sim & data transfer to my new phone. Tripp was awesome at helping me fix the problem and get the process working again smoothly. Will definitely go back to this store with any future cell phone needs! read more

I have been coming here for years! Tim Arambula was amazing. I cant say enough about his service. He is professional and I will continue to to return! read more

Manny is amazing!!! He made the process of getting a new phone seamless. I was so worried about the process but he made it even enjoyable with his amazing smile and personality. read more

I had the best experience with Verizon I've ever had due to the agent Tay at the Atlanta and Beach store. Was patient, knowledgeable and took great care I got the best deal. read more

manny was awesome he set me up so quickly and was awesome to talk to. seemed like he had some regulars too so he's the guy to see

Service was excellent! I was greeted with a friendly smile. All employees Sebastian, Tay and Tripp were friendly and professional. Tay began the process of selecting the best plan for me & my family. Also, letting me know of promotions being offered. They all worked well together. They made sure that the next customer walking in was acknowledged. I highly recommend checking out this Verizon location before going elsewhere. read more

Great service by Sebastian, Tripp, and Tay. Best Verizon guys ever. They were professional, friendly and very knowledgeable.

Management, Juan and Sal, were a great help assisting us with everything we needed- new line of activation, phone purchase, and phone upgrade. Provided us with all the accessories for our devices .. with a discount! We were frustrated coming from the Beach Blvd / Garfield location because the customer service was terrible after waiting an hour in line! They didn't have the 2 phones we selected AND wouldn't call other locations to check for us. Awesome customer service and happy to help!! read more

amazing service !! Manny stayed patient and helped me through everything I needed help with !

Have more service people One for customer service One for new purchases during new releases of the phones read more

If you're gonna go to any Verizon store go to this one! Sebastian there was awesome! Great customer service, even when we ran into a couple hiccups! read more

They're expensive. Double what I was paying Spectrum for mobile service. But, unlike my last carrier, they don't screw up billing or charge you for services you cancelled a while back. Verizon has GREAT coverage and the stores don't make you wait too long. My last wait time was less than 10 minutes. Employees work their butts off to solve your issues and are very kind when they discover I'm the one who made the phone not work right! Yeah, I can easily recommend Verizon if you're ok with the cost. Sometimes you get what you pay for, you know? read more

I've been to a bunch of Verizon's and actually went to one yesterday and left because of the service. Today I came in needing help with an upgrade and Adrian gave the best advice and overall customer service that I have ever received. The inside of the store was nice and service was quick. I don't think I've met someone so knowledgeable about phone services and phones themself. I will definitely be back if I need anything and will request Adrian. read more

AJ was great today! He helped out with great solutions to wife's phones with its SOS problems and getting a new screen protector on her phone. Thanks for the professional service and we will be back. read more

Letty, Sal,Aj and Yoli were absolutely amazing. I went in not knowing anything and upgraded to a new phone AND they were so very patient with me. I would highly recommend this location on Beach & Atlanta . read more

Always ready to help you with any problems! Very great customer service. Always are able to resolve any problems.

Really bad customer service at this store. I ordered a new phone with Verizon over the phone for a store pick up and was advised that the order would be ready for pick up in 2 hours. I showed up to the store 4 hours later only to be told that my order isn't ready and to come back in 45 mins. I opted to wait- for an hour to be told after waiting that the order was not ready. The employees are very dismissive, condescending and lack customer service skills. Highly suggest that you don't bother coming to this store and just have the phone delivered. If I could, I would give zero rating. read more

Great service and exceptional hands on help. Ask for Sal as he is super attentive and helpful. Thanks Sal!

Got a new phone today and it was a quick, easy process with the help of Tim. Such a great, hard working guy that was very knowledgeable of all products and Verizon services and offerings. It's rare to have a good experience at phone stores but he was superb! I hope his manager is aware of his efforts and that they don't go un noticed, good customer service seems to be rare these days! read more

I hope that no one else ever has the poor experience my wife and I had at this store this Sunday morning. Firstly this store is Victra, it's not Verizon, it's its own franchise. So Verizon corporate standards and accountability maybe don't apply. Secondly because of its small size it obviously has staffing issues at times. We waited patiently until the previous customer had been dealt with by the one salesperson. Turns out the other salesperson had not turned up on time. After understanding that we were in-line for iPhone upgrades, the woman asked us to look at iPhone 13's (we already had) and wait a couple of minutes while she dealt with another customer who had just come in and been waiting behind us for a few minutes with a kind of "attend to me" insistence. This customer had walked in while we were being served and almost immediately said "Are you the only person working here today?" "Yes, the other guy hasn't shown up yet". She made the saleswoman feel like she was the most important customer. So more than 10 minutes later we are still waiting by the iPhones while this woman's needs are dealt with. Essentially she bumped herself up the list, and knew it and didn't care. The saleswoman should have been firmer, it's no one's fault there's only one salesperson and two customers, but why does this woman take over our slot? We left after ten minutes, with both woman and saleswoman looking at us leaving with that "What's the matter with them?", pretending they didn't know. So this shop is understaffed, and were not prepared to conclude our business (we were even ready to order, as we'd already looked at the iPhone 13) before this other more important woman was seen. This story has a racial element to it (my wife is not white) that I won't go into here, but those who understand these things will know what I mean. The attitude of the more important customer was bad. We then went to the proper large corporate main store on Beach Blvd, were seen within 2 minutes and within 20 minutes had our new iPhones on order. This poor service has cost her Victra store 2 customers, and if more read my entry here then it may cost them more. All because this pushy self-important woman with her daughter does not respect other customers, and the salesperson was too weak to do the right thing. She didn't even say "Sorry this is taking longer than I imagined, do you mind waiting a bit longer?". We were just jettisoned. read more

The manager, Khalif, was super helpful and friendly while doing a transfer for us. If you're looking for a direct and honest approach to your issue, I recommend you come here. read more

William is awesome!!! Came here with a problem with my account and William stepped up and helped me figure out why I went over in gigabytes!! The problem was fixed!! William knows what customer service is and had earned my business!! Thank you Verizon for hiring great people like William. Thanks!! read more

Don't step foot in this place Total rip off They said you can have a free ipad with a phone purchase alas no they charged me $700 for the iPad on my next bill Went in several times to talk to the manager about it and he just kept lieing Tried to clear it up with Verizon home office and they were of no help Reached out to their district manager and she never returned my call These guys are thieves stay away read more

Made my online appointment for 1pm. Got there 10 minutes early. Left at 140 without ever even speaking to the one employee that was helping the same girl for the entire tine I was there. read more

I just can't say enough about how impressed I was with the VIP customer service my wife and I experience from Aldo today! Especially with him flying solo with a busy store. The vibe was very positive for all of us there waiting...all the customers could easily tell Aldo was multitasking tasking and doing his best all the while displaying his knowledge and know how on quickly processing upgrades. Everyone left the store with smiles! Hands down the best Verizon experience I have ever had! We walked out with two new iPhones, an Apple Watch and great big smiles! read more

I love this Verizon store when I have a problem and lose my phone the guys just fix my old-( temporary phone)and fixes with ease and fast while I walk around the area! Overall they are cool and friendly and just wanted to leave a review that's all :) read more

I went into this location on Saturday. My son's phone was showing "no sim" even though the sim card was in there. Priscilla was amazing! So helpful. She did every trouble shooting she could think of and spent lots of time on the phone with Verizon support as well. She was so patient and efficient. I was thrilled when Priscilla fixed the phone! While Priscilla was working on my phone I witnessed an elderly gentlemen come in with what he called a silly question. The other employee (I don't know his name) was so kind while he assisted the elderly gentleman and assured him that there were no silly questions :-) The service provided at this Verizon is definitely the best! read more

I just went into Verizon to upgrade my iPhone 10 to the iPhone 12 Pro...to be honest I have been putting it off for months because it's usually such a tedious experience doing anything phone related and it usually ends up costing more money. Not this time! Leela was SO helpful and it was really so fast and easy to upgrade!! read more

We had originally purchased our new phones at the Verizon Victra store on 12800 Seal Beach Blvd In August. 2022. But it looks like it is possibly closed? We were told Chris R. possibly got a promotion and now is working at this location. We came in for my son's birthday and created a new line with a gizmo watch. I had a iphone 8s and my husband had a android. The SPECIAL or DEAL they told us that we have had our phones so long that we should be due for a free upgrade. I switched from the iphone to an android to get this supposed DEAL. I would have probably just upgraded my iphone instead of thinking I was getting a Samsung deal instead! Buy one Samsung android and get the second Samsung for free, just pay the tax of the phone and we were adding a line for the watch. We spent literally all day in this store on my son's bday. We were told that the price on the receipt for the phones that the total on the bill would go down for the monthly rate in the next following months. Chris R. is the one that helped us. He was very helpful in the store. My phone was loaded with pictures and wasn't sure if all my pics got transferred onto a stick that I brought in. We did not trade in our phones. Chris R. had a cracked phone of his own and he said he would use his phone to put on our account. I really didn't think much about it. Why are trade in's so important anyway? A couple of months down the road now getting into busy holidays we are realizing our bill is NOT going down like we were told. I went to a legit Verizon store in my area and they explained to me that Verizon stores do not support Victra stores. We attempted many, many, many, calls, just to go to the call center and try to explain the issue many, many times. I was not able to talk to the store manager. One person at the call center said that she found 2 iphones on my account. One was a iphone 6 and a iphone 6s turned in. We had never turned in these phones. I said, did we get SCAMMED on our account? She said, that it looks like we had. Why would he return 2 iphones on a customers account? Now, it is coming upon a year and we would like to get our son a phone and I am more than hopeful that we are able to do this in a smoothly manner for his upcoming birthday. We had called Chris R. back in February, 2023. We actually still had his cell number. He said he wasn't working that day and he would give us a call about the situation on the next day. NOTHING, NO CALL BACK. BEWARE of Victra stores. Verizon does not back them up in any way!!! We are paying for 2 phones. NOT buy one phone and get the second one free and just pay for the taxes on the price of the second phone. The question is, How could a Verizon multi million dollar business allow a separate retail store sell their product without standing by their word? Scandalous! read more

Came here to get my daughters iPhone activated and by a new 11 pro, cases and chargers for our other Apple device and right off the mark the they wanted to charge 30 dollars for a Verizon SIM card for my daughters phone. I was not even able to get past this and was urged to go to another Verizon store. I found this odd but took the advice and went to another store where I was given a sim for free in 2 seconds and then purchased a new 11 pro, cases and chargers. I am writing this review about this store as this is the second time I was given poor service at this exact store having purchased 3 phones, two watches, cases and other accessories in the last few years and think the owner should know what's happening. Done with this store, please close or sell it it so we can and least have a helpful and useful merchant in your space. read more

Jay and Amir were very helpful and professional. Jay was very patient helping my fiancée and I switch over to new phones and a new plan. Thank you very much for the great customer service. read more

Bought 2 phone at the Verizon on Beach Blvd and they forgot to activate one of the phones. After 2 trips to that store couldn't get into the store. Very long line. Out of desperation we went to the Verizon Go Wireless store. Amir was very friendly and took care of the problem. In the future, I will make sure to go the this store first. Should have bought the phones from him. Oh BTW, no line. read more

I recently purchased 3 iPhone 12 and wanted to transfer my old iPhone to the new ones. They did a good job. Amir is very good. They were not able to accept my old phone and give me the credit. They referred me to another Verizon store. What I later found from the other Verizon store is that this one is a franchise whereas the second one is a corporate Verizon store. A one stop shop may be of value to you. read more

Joshua and Victor were friendly and helpful when my Mom and I arrived to upgrade her old flip phone to and I-phone. It was a good experience overall. read more