Absolutely wonderful store located in the food court area of the Smith Haven Mall. A young man named Patrick helped me with a number of issues. He was kind, patient and so helpful. Everything was resolved quickly and to my satisfaction. He actually saved me as a T-Mobile customer because I was "ready to walk". Although I did not have the opportunity to work with the two gals who also work there, they were pleasant and very sweet. I will NEVER deal with a satellite T-Mobile store again. If you truly want a pleasant experience with knowledgable people, go to this T-Mobile store. Thank you, Patrick for helping me straighten out what needed to be straightened out. read more

After a horrific experience with Verizon--who terminated all our lines without warning, refused to release our numbers, and left my elderly parents completely cut off from communication--I turned to T-Mobile. I ordered my new phone online while I was in Miami just to restore basic communication. But the real miracle happened in New York, where my elderly parents went into a T-Mobile store and were helped by Michael. Michael was incredible. Patient, kind, and understanding, he walked my parents--who are not tech-savvy--through setting up new phones after they'd just been traumatized by Verizon. My father, who has diabetes, high blood pressure, and recently had knee replacement surgery, had his phone number of over 20 years effectively "kidnapped" by Verizon. He had no access to doctors, no way to reach family--until T-Mobile stepped in. Michael took the time to ensure they understood every feature, answered all their questions, and treated them with respect and dignity when they needed it most. In a world where corporate abuse is far too common, T-Mobile and Michael showed us what true customer care looks like. Thank you, T-Mobile, for giving my family peace of mind and restoring what Verizon destroyed. read more

T-Mobile - - T-Mobile Rescued Us After Verizon's Abuse - Mobile Phones Near Me - Lake Grove, New York

Ok, just a quick review for the awesome ladies that helped me and my girlfriend over the weekend. We both wanted to upgrade our phones. I called aside to make sure they had what I wanted and they did. So we went in. We were helped by two ladies named Geselle and Rachel. They were both kind, professional, and efficient. They even dealt with some rude ass customer that I almost cursed out myself. So props and thanks to these two employees! Give them each a raise and promotion! Let's go!!!! read more

I went into lake Grove New York Tmobilstore.Geselle and rachel went way above and beyond for me. They worked with my issue for over three hours. I never had a better experience with customer relations. I also got the best deal ever. This company hands down will do anything and everything to satisfy their customers. I can only say thank u lake Grove t mobil for all your patience and kindness with me. I'm truly grateful!!! If I could give 6 stars I would. This company is number one all the way around. A very grateful and satisfied customer. Sue miranda read more