1-Star Review for AT&T Wireless -- After 25 Years, I'm Done I have been a loyal AT&T Wireless customer for 25 years, and I can confidently say I've never experienced customer service as disgraceful, dishonest, and downright fraudulent as what I'm dealing with now. AT&T added TWO extra phone numbers to my account--numbers I never asked for, never approved, and never even knew existed--yet they've been charging me for them every single month. When I went into the store to confront them, expecting accountability and a clear fix, I was told that I should have known about the fraudulent lines they added. The audacity is unbelievable. On top of that, AT&T has been charging me for an Apple Watch line I never activated, and despite clear evidence that I never used or requested it, they refuse to issue a credit. No responsibility. No remedy. Nothing but finger-pointing and nonsense. After 25 years of loyalty, this is how they treat their customers: * Fraudulent lines added without consent * Monthly charges for devices never activated * No ownership of their mistakes * Blaming the customer instead of fixing the problem AT&T has made it crystal clear that loyalty means nothing to them, and their business practices are shady at best. I will be taking my business elsewhere, and I strongly urge anyone considering AT&T to think twice. If this can happen to a long-term customer of 25 years, it can absolutely happen to you. AT&T should be ashamed. Verizon, here we come!!! read more

If dogshit was an AT&T, it'd be this store. I wanted to upgrade to the new iPhone 15 Pro Max phone last weekend. I'm currently with T-Mobile but haven't enjoyed the coverage at all. So I was hoping to go back to AT&T which always gave me great coverage and service. Apparently those days are long gone. Not wanting to take a pointless trip, I called them just as soon as they opened to see if they had any in stock. No answer. I wait 5 minutes, and call again. No answer. I wait another 5 minutes and call again. No answer. Screw it, I'll just go in and hopefully they have some. So I get into the store around 10:30am last Saturday. First off, they had TWO people working in the whole store. TWO. On a Saturday, which was the day after the new iPhone launch. TF?!?!? Who does the scheduling for this piece of shit store?!??! There was one man and one woman working. As far as customers there was a man, a woman, and an incredibly annoying couple ahead of me. That's no one's fault. They were there first. But the employees didn't have a sign in, no greeting when I came in, nothing. The woman customer was so damn clueless and slow it was comical. "Wellllll...I mean...I'd LIKE a new phone. But I don't know. What do you think?" Male employee: "It's up to you. We have a lot of new phones in stock". "Ooohhhhhhhhh, I don't know. I just don't know what to do." (Male employee stands there, not saying or doing anything). And she just keeps looking at a phone while the employee stands there next to her, doing and saying nothing. How about a "why don't you think about it, take a look around, and let me know when you're ready?"? Nope. Just stands there. Meanwhile, mind you, their store phone was ringing OFF THE HOOK! It legit never stopped the whole time I was there. Neither of them answered it. The female employee was helping a guy who looked like he's trying to buy about 20 phones. I could tell she'd be tied up awhile. All I needed to know was if they had the phone I wanted in stock. Then I gladly would've waited. I start to walk up to her just to ask her real quick. And just as I do, another woman walks in, bee lines right past me, takes out a phone in a box, walks right up to the female employee, and she starts helping her!!! TF?!?!?! And she has the BALLS to look at me and say, "you can take a walk around the store and we'll be with you later." Yeah. No. Go fuck yourself. I walked out and hadn't even said ONE word. I went straight to T-Mobile, who answered the phone when I called, had the phone I needed in stock, and knew how to treat people. So let's crack open a can of "Fuck You" for this AT&T. No wonder half of your reviews suck ass. Way to lose a customer. Andy read more

AT&T Store - Mobile Phone Accessories Near Me - Lake Grove, New York

If I could have given -100 stars I would. This store added an extra line to my account, without my permission or consent. I will billed for this line, was told not to worry about the bill by the Manager. 2 weeks later my account was debited the amount of the bill. Came back to the store, and they have made me jump through hoops to get my money back. Asked the Manager for proof that I added the extra line and they can't supply it...because I never did. My account has a passcode. Nothing can be done without the code. When I asked how someone could add a line without my passcode...I get an answer or "I don't know what happened back then". If you are an AT&T customer avoid the Lake Grove store. They are sneaking and do things without customer consent to just reach their sales goals. read more

I purchased a new iPhone two months ago and my wife opened the latest bill. She starts saying this bill is now like a car payment?? I blame the kids and their shenanigans and tell her I love the multi camera lens on my new phone? She gave me the bill and said make changes fast. I walk back into the store and meet with Marty. I said I love my phone as well as the AT&T service. What I don't love is this bill, can you please look at the bill and see if we can lower it? Oh, and I need another new phone for my son, I want to give it to him for Christmas. We talk and work out the new service contract. AT&T now has a better program than my last contract. He calls over the manager, Arash. The manager looks over the invoice and gives me a *Military Discount*. I figured if I have a discount, I'm getting a new iPhone for son #2, I need a new Apple Watch & service for me. Long story short, I'm walking out of the store with new devices and my monthly bill is lower?! Wife is happy, son is going to be happy at Christmas and more importantly, I have an apple watch with a Mickey Mouse face. This AT&T (Next to Shake Shack) is a corporate store, see Marty for the best deals on all your cellular needs! read more

Don't waste your time at this store. There is a reason it has so many bad reviews. Customer service is non-existent, insanely long waits and rude employees. read more

Best Atnt location. Matt helped me pre order a phone and explained all the details of the trade in process and activation process that comes with getting the new phone. He helped me pick out a color and storage size and calculated the price on each different phone to choose the one that was best for me. He was more than helpful I appreciate the help again read more

Great Store. Michael the Manager was a great help, well informed and helped us with everything we needed. He even helped us with lowering our bill without cutting the service. Very knowledgeable about ATT service, answered all our questions. The store was clean and much bigger then there last location across from where the current store is. read more

Terrible service. Managers and workers were useless and clueless. Terrible selection of cases and horrible employees.

Screwed over at this store. With out my knowledge my family plan was jacked up $200 per month while I only upgraded one phone for additional $15 / month. Don't tryst this store. Do your phone purchase online. read more

This is my favorite place in the world, I love to shop here because of all the stores this one has the biggest variety of accessories and it is a beautiful layout. read more

AT&T Store - Mobile Phone Accessories Near Me - Lake Grove, New York

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Absolutely awful I bought new Samsung 9 phone..they installed screen saver wrong I couldn't text Took two more visits to get a competent person.then they moved him to another store Weekends,they don't return calls..I waited three hours. I was told they aren't allowing to install screen savers.they just sell them.my daughter went there and bought new Samsung 9.. very expensive..screen saver all messed up..no one helps you with directions on how to use the products. read more

I have carried 2 phones for 10 years. One for business and one for personal use. What a pain in the neck. I've also waited for 1 1/2 years for the iPhone SE2 to be released. I do not need the latest and greatest as compared to when the iPhone was first released. With the uncertain current economic environment I was able to buy a phone for half the price that the comparable model sold for. In the past my phone was dual sim, but you were not able to have both live at the same time. I had a feeling that it was going to be difficult migrating both accounts into one device. The sim device was easy, but the e sim device proved a little more difficult. I did not really want to go to a store because of the current "Viral" situation. After trying by phone I was directed back to the store. Fortunately I was one of only 3 customers in the store. Zaid took care of me as soon as I walked in, following all of the proper medical guidelines. and had me up and running right away. As a way to say thanks, I even purchased an accessory that I wasn't planning to buy. read more

Stay away! Somehow going in there asking about an upgrade and employee discount led to having our phone insurance taken off our 4 lines! Long story short one of the phones needed to be fixed with insurance which AT&T said was taken off when it was not. Phone ended up not being covered because of the ineptitude of this store! The person who helped us was the "Manager" also! STAY FAR AWAY FROM THIS PLACE! In the end the Office of the President of ATT offered to cancel that line without any charge to us because of this stores mistake! We ended up moving to another provider but thankful that At&t realized that this store made a mistake! read more