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    Recommended Reviews - Optimum

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
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    2 years ago

    Did well! Good phone and service! Staff was very helpful! Great pricing! Would definitely recommend!

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    Verizon - Russell Cellular

    Verizon - Russell Cellular

    5.0
    (1 review)

    I came into the Verizon Hauppauge location and was blown away by the service. The team is…read moreknowledgeable, welcoming, and genuinely there to help not pushy, not rushed. They walked me through the best deals for my phone upgrade AND hooked me up with Fios at home. I even found out they offer special discounts for teachers, nurses, and first responders (huge bonus). The store is clean, modern, and actually has good vibes. You can tell the staff takes pride in what they do. Bottom line: if you're in Suffolk County or anywhere on Long Island--don't waste time anywhere else. Come here first. Green light all the way.

    From the owner: Welcome to Verizon – Hauppauge Located at 534 Route 111,…read morewe’re more than your typical Verizon store. Whether you're shopping for personal or business needs, our team is committed to personalized service and real solutions. From the latest iPhones and 5G devices to Fios home internet and small business support, we make tech simple, accessible, and tailored to you. What makes us unique? We’re a community-first store. That means: Local Business Corner: A dedicated space for local entrepreneurs to connect, collaborate, and explore Verizon Business solutions. Referral Rewards: Earn credit when you refer friends or businesses to Verizon Wireless or Fios. Family Tech Hub: A chill zone for families to explore safe, smart tech in an inviting space. Fast, Friendly Returns & Upgrades: As a return hub, we make the process fast and hassle-free, and we’re here to help you leave with something better. Come see why Hauppauge chooses us for more than just wireless.

    Optimum

    Optimum

    1.4
    (110 reviews)

    The truth is: optimum is better at taking money than providing services. I've had "triple play"…read morefor years and it's not particularly fast. And while it is up most of the time....the email they have is crap. At 125 a month or more...I expect better but there is no alternative, where I live. Don't bother calling them... you're on hold for hours. The reps on the phone make promises that they never intend to keep. I really wish some regulatory body would fix their mess. I could go on an on. UPDATE 12/10/23 I recieved an email from "BrandReview" . You can see it below. I wrote a letter in reply to them...only to find out that THE EMAIL ADDRESS IS INVALID. So, its BS. NONSENSE. SO DO NOT BE PERSUADED THAT OPTIMUM IS GOING TO DO ANYTHING BASED ON THESE REVIEWS. ITS SEEMS LIKE THEY DON'T CARE AT ALL. I'd be happy to change my review...but the service and experience I have recieved so far , does not warrant that. I have made a second effort just now (to another email addy they have)..but should we have to chase these people to get adequate service??

    The wait is insane. I've been here 20 minutes and only 1 person has left in that 20 minutes. Zero…read morepercent in terms of customer service. No one seems to care how long people are waiting. There is no separate line for equipment returns. Most of the people here are for cell phone issues. Several people who waited over an hour decided to leave and that's the only reason my place in the line has moved up. 0/10 recommend

    Optimum - mobilephones - Updated August 2026

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