Rose was very helpful and so nice, really recommend her!!even though she is new, she was so fast

I asked the kid behind the desk about a charger I was interested in. When I asked him several questions about the item he was confident it was exactly what I was looking for. When I got home it wasn't, so I wasted $50 for being mislead and lied to. It's okay if they don't have the exact answers but don't lie and make things up. All of the employees were vaping inside, even while helping me. They're young yes, but it's extremely unprofessional to be smoking inside the store while guests are inside! It's a cell phone store, not a bar for 18 year olds! Highly do not recommend! read more

POOR customer service. I would never send my family to this location. I felt belittled by the manager and I just transferred my phones and internet from Spectrum and needed help getting my phone set up correctly (which should've been done by T-Mobile the first time). I don't expect an apology but at least be more helpful! Want to keep me as a customer long term, PLEASE provide better and friendlier customer service. read more

Worst customer service i have ever received brand new phone not a month old giving me problems, neither te "sales expert" or "manager" helped me out i should have warranty why so i have to file an insurance claim and pay 200 dollars out of pocket? Completely unacceptable! This might be the reason i switch!!!!!!!! -,|,, read more

If you are looking for a commercial/business account and get introduced to Brian C. run the other way. I love my personal lines and have had for 3 years with T-Mobile, but I had the worst experience with setting up an account for my business. Brian does not know what he's doing, and will avoid problems all together. Nothing matched quotes I received, and after 4 months of dealing with "we're working on it" my bill was showing overdue amounts of $3k plus while all the while I was paying what I was quoted. I finally had to go direct to the CEOs office to get resolved since he and his own supervisor just stop responding to my emails. The CEOs office promptly resolved the issue within a few days, clean and neat. I am still happy with and keeping my personal lines account only due to the prompt and professional service of the CEOs office (Thank You Alyssa!) read more

I wouldn't recommend T-Mobile to my worst enemy they have the absolute worst customer service in the industry. took me a week to get my phones unlocked I spent at least 5 hours and 20 phone calls with multiple emails and was told multiple lies at least a dozen different stories. I finally got apple involved to resolve my issues. I'd go without phone service if tmobile were the only cell phone provider. I can't stress enough on how bad they are do yourself a favor and go some where else. CONSIDER THIS A WARNING read more

My name is Debra Moore and I want to warn people about how I was scammed by a worker there named, Summer. When I went to the store I was very very clear on wanting a month to month service, no CONTRACT. I cannot tell you how many times I stated that in our conversation. She went through the different phones and I decided to buy an upgraded phone instead of the cheap ones. I specifically ask her a couple of times are you sure this can be used month to month, her answer "SURE". I bought the phone I waited for the paperwork to print so I could read it and for some reason she said the printer would not work. She instructed me to read the little screen, something like where you scan you credit card. I read it on the little screen and nothing was stated about a contract, she instructed me to sign the bottom of the screen and I did so, then amazingly she said "oh, it is printing now". She put the papers in front of me and assured me they said exactly what was on the screen that I read, so there was no need to re-read it. She showed me where to sign and I was on my way home. When I got home I did not have any paperwork in my bag, just my phone. After a month i was unsatisfied with the service so I cancelled, and sent the phone to my brother in CA. because he has T-Mobile. I received a bill saying I owed for breaking a 2 year contract. I called them and they assured me that I had signed a 2 year contract. I went to the store and the sales person, Summer, was not working, I spoke with another sales person, he pulled my contract and showed me where I had signed it. I ask when the sales person, Summer, would be at work again, he said 12:00, I went back to see her, and they told me she called off sick. I had to leave for Alabama, to be with my terminally ill mother, and I have not been back to Lakeland. She knew what I came in the store to see her, if it were a mistake she could have fixed it by now, it was done deliberately and I was tricked. I am a victim and I need justice. I am now looking for other people in the area that was scammed the same way, and I intend to hire a lawyer and pursue this matter. If you read this and are a victim please email me at debramoore1216@gmail.com. read more