Been a customer for 12 years and disappointed by their service. The app is absolutely awful since…read moreit has glitches that did not allow for a smooth transfer of the number from one service to another. I went there to get help for a recent account transfer and the guy was rude and said - I don't anything about accounts and I don't manage it. But he did help me connect with the call center which was again a horrible experience with long wait times and had to hit several options before the robot would stop asking for what I was calling for. Looks like that place is just for sales and zero support.

John did an amazing job for me, he was very helpful and proffesional…read more Lonetree Commons location

Joseph helped us pick out the perfect iPhone for my college bound son. His customer service was an…read moreA+. So good that we will come back and buy an iPad Pro. Thank you Joseph!

My husband and I have bought 12 laptops and 10 cellphones from the Apple Park Meadows store…read more I was at the store today and the customers saw how rude your employee was to me. We will not be returning to this store. We are elderly and it is a bad reflection on your employee especially when customers came to our defense because your employee was talking down to me. We checked in at 11 pm and it took so long... Two hours just to get served.

This is a very busy place, with steady customer traffic, appointments, and walk-ins. I had an…read moreappointment, fortunately, but still had a 90-minute window to get my phone battery replaced, and due to other customers' needs, I ended up being delayed by another hour. I was in a bind for a project, so I didn't mind the wait. The staff were friendly and kept me updated on the wait and delays as I hung out in the lobby for the extra hour. Since I had coverage through my cell phone carrier and was able to file a claim, I did not need to pay for a new battery. I was happy with the work done and will use uBreakiFix by Asurion again. Hopefully, I won't need to use them too soon in the future :)

Place is a scam. Paid $350 Nov 30, 2025 to replace a screen on an S24 Ultra. Out of nowhere on…read moreMarch 1, 2026 while sending a text the screen just went black and started showing green lines only. Took it to store and they looked at it and said the small "scractch" they see on bottom of screen makes them not liabale for anything and i would need to pay another $350 to replace screen. Photos of what the screen looks like. Dont see what "scratches" they are talking about.

After getting a new iphone and later realizing that my phone number hadn't transferred, I spent…read morehours on talking with Verizon support staff by phone. They never resolved the issue properly. When I was visiting the Park Meadows mall area and near this store location, the store was recommended to me by a friend. I made an appointment and my issue was resolved by a staff member in about 2 minutes. I was very happy that it was so simply and easily fixed. This may be more of a reflection of the utter incompetence of the Verizon remote phone support.

This review is about the Verizon/Victra location inside of Park Meadows Mall…read more We were there on Sunday, September 14 in the afternoon. I can't remember the name of the two employees (a man and a woman), but my daughter and I had just purchased two screen protectors on Amazon, and these two employees were super friendly and put them on for free for us, as well as giving us some tips about the phones. Thank you!!

Lulu was AMAZING!!!!! She helped my entire family upgrade our phones which was a tedious process…read morebecause there were 5 of us. She was so patient when helping us back up our old phones to our new devices. She was so sweet and made the experience so good. Thank you Lulu!!

Terrible management and customer service. I came in because I was sent from another store because…read moresomeone ordered me the wrong iPhone by mistake. Instead of taking care of me I had to pay more to get the correct phone I originally asked to be ordered. I was told nothing they could do. Manager was on a call so asked for his card and emailed him, heard nothing back. I didn't realize it was so hard to get good customer service these days.

I had just received a new iPhone Pro 15 for Father's Day and it started on day 3 of not being able…read moreto send pictures to any Android phone. After spending 4 1/2 hours on the phone over 2 days we decided to just go to a Corporate AT&T store. Was met by Pops one of the techs. Explained what the issue was and what Apple had done and their results. He did some checking of things and finally stated that we would have to wait until a manager came in to swap it out. That would be in a couple of hours. We came back at the appointed time and met with John the Assistant Manager from another store. He did some THOROUGH testing with several of the corporate techs. The whole time he was keeping us abreast of what they were doing. After all was done the issue wasn't resolved. They decided that they would swap out the phone for a new one. Did I like spending 6 hours there. No but Pop's and John made it enjoyable as they worked diligently to try to solve our issues. Could I have been upset about it all, easily but both of them made easy to be there explaining the whole process that they go through. AT&T you are fortunate to have these 2 employees.

AMAZING!!! Soooo pleasantly surprised! After much issue, Bambo and Josh (The store assistant…read moremanager) were BOTH absolutely AWESOME!! Greeted us and gave us their full attention. ANSWERED ALL of our question, very knowledgeable after getting runaround on the phone with customer service. HIGHLY recommend giving this store your business!!!

I got my iPhone screen fixed here about a month or so ago. It was fine and they fixed it quickly…read morebut I noticed there was a tiny black dot on my screen after. Of course I didn't noticed it until I was in bed that night and I live too far away to bother making the trip back just to address the black dot. I thought I'd just live with it. I bought one of their pretty wood cases for my phone while I was there. The point of buying the case was to avoid breaking my screen again... ...Which brings me to yesterday. While in line to pay at a store I accidentally let my phone slip through my hand and it fell to the floor instead of my pocket, it's intended destination. Although it landed flat on its back, with a case on, I could see immediately that the screen was shattered. (Again. Just lovely,) But when I picked up the phone and saw that the fall actually broke the case too. So not only did the crappy case not protect my phone, it also didn't even survive. What's even the point? And now this morning. Seeing as how I can't really afford another replacement screen, and I wasn't left all that impressed by my first experience, I was just going to have a broken screen for awhile. But this morning, my stupid alarm went off and for the first time ever my phone vibrated itself off the edge of my bed. (I have a platform bed with a little bit of a lip where I usually set my phone to charge overnight. It's about 16 inches from the floor.) Welp. Now the screen is completely f#cked and unusable. I can't see the time or notifications. I certainly can't make calls out and I doubt very much I can receive calls because how can I answer my phone? In the end a new screen was okay except the Tiny Black Dot which was mildly distracting. But the case? Waste of money. Just absolutely worthless. Edit: I called the place before I got their message contacting me here. They did a great job of working with me to negotiate a price to fix my phone again. I bought a new case elsewhere that has a higher protective rating so I shouldn't have to fix it again. This new screen does not have the little black dot, it looks perfect. And they gave me a free screen protector too.

Fast and perfect. Fixed my cracked screen quickly. Affordable. Even got a glass Protector tooread more

Bought a $3000 Sony big screen tv 2 yrs ago and we hardly use it. All of a sudden, there's a white…read moreline appears on the screen and won't go ago. Contacted Best Buy since they gave me a lemon, they are not doing anything about it! I have 3 other Sony big screen for years and nothing wrong ever. Best Buy are not responsible for their products while the CEO Corie Barry is making millions a year! DO NOT BUY FROM BEST BUY, go next door to Costco. They warranty their products for years, no question ask. Is worth paying for the membership. You get peace of mind buying there instead of Best Buy. DO NOT TRUST BEST BUY, THEY ARE NOT RESPONSIBLE FOR WHAT THEY SELL!!

Best Buy is not the best example for customer service, but I would always walk in the Park Meadows…read morestore to look around - too bad experience last evening has shut the door for good. Bought a 6 ft USB extension cable (about 26$) fee days ago. While checking out I confirmed specifically about the return date - was told 30 days, since I was not sure whether the cable would work for tethering my Nikon with mac book pro. Unfortunately, it didn't and I went to return it yesterday, and was told they cannot accept it. Apparently 30 day return policy is only for Best Buy Elite!! Upon closer look at the receipt, here is the return policy mentioned - "Devices that can be activated and cell phones have a 14 day return policy for all customers. 15 day return period on almost everything else" I went to return it on day 18. Too bad they lost a customer for a mere $27...