I had T-Mobile for home internet for 9 months. From the minute the modem was set up, I never had the promised upload or download speeds which caused consistent buffering. At most times I had 1.9 mbps download speed and not the up to 315 as promised. I constantly was in the phone with the technical staff in fact at 1 point they replaced my modem and there was no improvement in the service. I called on Jan 16, 2026 to terminate my relationship with t-mobile and all of a sudden they offered an additional piece of equipment free for 1 year to improve the service. They refused to cancel my contract on that date and waited until the next billing cycle so they could bill be again. Save yourself the grief and avoid t-mobile at any cost! They shouldn't be allowed to offer home internet! I've given a 1 star only because that was the lowest rating available read more

I read all the poor reviews for this store but thought it couldn't possibly be as bad as people say. It is. Walked in, was asked what I needed. I stated I needed a mobile hot spot. Sales associate goes good luck, you won't find one anywhere in the Central Valley. I said ok. I need one today I'll look elsewhere. He kept talking until I walked out the door about how they get calls everyday and no T-Mobile store has any and it's at least ten days. He sounded absolutely delighted to be telling me they couldn't give me what I needed. I will take my business to another company ‍ read more

The sales associate at this store took advantage of my mother who speaks limited English! My mother went into the store wanting to purchase a new phone; but the sales associate told her there's a senior special and she would be saving money by opening a new line and trading in her old phone. She did not need another line since she is on my existing T-Mobile family plan, but decided to open one since she was told she would ultimately be paying LESS than if she were to just purchase the phone alone. When she got her first bill, she thought it was significantly higher due to one-time fees (which the SA did inform her about); but the following month she got an equally high bill. She went back to the store to get the issue resolved, however they said there was no such special; she cannot double dip by getting the senior special and doing the trade-in special. We tried to inform them that my mom has no use for two lines and she only opened a new line because she was told she would be saving money. The sales associate said it's past 14 days so there's nothing they can do about it. The sales associate and manager did not seem concerned or willing to help. They even smirked at each other prior to my mom leaving the store defeated. Now my mom is left with two phone lines, one phone, and a very expensive bill! read more

It is sad that the store has multiple sales people who are poorly trained in knowledge of the various products sold at this location, as well as, which incentives apply to which service plans. With little knowledge as a foundation, how can a sales person give accurate customer service? Impossible. Management needs to step it up otherwise this location will fail based on poor yelp reviews. I took my two aged parents in to buy their first iPhones. The salesman didn't know the differences between the various models he was trying to sell us. When I asked him questions Which gave him the opportunity to answer and sell my parents on a product that would fit their needs, he would simply say "I don't know." He also did not realize that for an iPad that is Wi-Fi only, that means it does not have the function to use cell data, the customer does not need Sim cards or be charged $15 monthly ongoingly. The day after purchase, I attempted to connect the Netflix offer for my parents. Customer service told us it did not apply to the service plan we had. So why was the salesman pushing Netflix membership as a benefit for us with the plan we chose, Senior 55 plan? The poor sales person didn't know the Netflix plan only comes when you choose the T-Mobile one plan. So, as I always do, I am glad that I checked what we purchased the next day through the app and called Customer Service to confirm things because we were charged needlessly for two Sim cards/2 additional phone numbers at the rate of $15 each a month every month going forward when we did not need them! The next day Dad and I went into the store and I spoke with a different sales person. He was trying to contact Customer Service to get the two Sim cards and charges off of Dad's Account. This is Rich: after three different attempts on his part using three different devices to get through to customer service, I went on the T-Mobile app on my phone and requested a callback. Two minutes later Customer Service called me. The sales rep in the store was still on hold on three different devices and still complaining how long the wait was. This is the best part: the sales rep said he didn't know you could arrange for a callback through the app. I said you work here you need to know those things. And then he began to defend what he did know and that he didn't know everything that the app did. I remained silent. Management at this location does not consider it a priority to train their sales people to know how to problem solve, understand the product sold in the store themselves, or how to foresee and prevent obstacles a customer could experience. Not a professional location. To understand these things, is doable. The store only sells a certain number of various devices, There are only so many problems that a customer may experience when setting up a new account. The sales people need to practice what it's like for a new customer to set up their account, using various phones that are for sale in this location, as well as, various service plans and applicable incentives, etc. The staff here seems to be primarily male, they seem to be into having fun on the job, and are very friendly. I ask you this: when you are spending $1000 on a phone, don't you expect to have assistance from a sales person who is knowledgeable of the product, will set up your account accurately and according to your needs, and be able to explain it to you? My parents spent $2000 on phones yesterday and their account was not set up correctly and the sales person knew it. I know he knew it because I showed him the iPad that did not need a Sim card and he charge us anyway. He didn't know! He's the salesman! Sales people get paid because they know stuff about what they are selling. Again, hopefully management will step up their game and care About the reputation of this location by getting themselves trained and train their sales people. read more

Two sales associates are horrible. The guy had his AirPods in and "try" to help, but you can tell he was annoyed. We were even greeted, they looked at us up and down and ask what is wrong. My bf's phone isn't working and filed a claim and told us to go to a t-mobile. The guy said they don't do it, it's a third party. Then the female asked what's wrong, and told her the screen isn't working, and she said for us to go to Apple. Just horrible customer service, they don't even know how to do their job. They were literally just going back and forth and didn't know what to actually respond when we told them it would us to come in. Don't come, guarantee they won't be able to help you. read more

en esta tienda te roban mienten con planes que no existen y el cobro de la factura es extremadamente alto

Was switching to T-Mobile from AT&T and had already decided what phone/plan I wanted. Upon arrival a young lady approached and asked how she could help. I let her know specifically which phone I wanted and asked if it was in stock. After checking she informed they did indeed have it, wonderful! Now comes the bad. She went on to say that including the $80 for the plan for one line after enrolling for autopay... which is when I asked about the $70 plan instead. She said this didn't exist. I asked what her $80 dollar plan was called and she said T-Mobile ONE plus. No big deal, simple misunderstanding. I informed her I wanted the regular ONE plan, no the plus. She goes on to tell me they are the same thing and there is no $70 plan. What... I literally 15 minutes prior to this saw the plan. In fact it's a major advertising point for the company. I asked if she was sure and she again said that they are the same, online had to of been incorrect. I immediately let her know I'd be making my purchase online instead My phone and $70 plan was ordered and on its way to me within the hour online. You try to buy from a physical store locally and they have no idea what they're talking about or are trying to take advantage of customers, either way it's an awful look for the business. Don't waste your time here. Go to Fresno or do it online. read more

I sent my older dad in to get an upgrade on his phone with a bad speaker. We have the jump plan which allows us to get new phone. So he went and they completely duped him into adding a line. So they not only sold him a new phone but added an additional line. Which he didn't understand. He went with intention of trading in phone for an upgrade. I'm saddened that they would take advantage of an older person to sell some extra lines. Very sad. read more

They only lie about everything. #1) I am disabled and on a limited income so when I was looking for a phone company I wanted one with actual unlimited data. I went with T-Mobile because they showed me in the contract I signed that regardless of how much data I used they would not throttle me back as long as I was watching documentaries and videos on the phone. Every month they throttle me back. They say it's only the 3% during the most congested times obviously they're congested times are 24 hours a day 7 days a week. And obviously that unlimited data plan with not being throttled back was an outright lie even though it's in the contract. #2) we made the mistake of buying our phones through T-Mobile. We were shown in writing how much each phone cost and what our monthly payments would be. We were also shown at the end of that time we would own the phones. At the end of that. We got a notice from T-Mobile telling us that we owed an extra amount of money almost $200. They said it was a lease program that we had signed up for. Despite that my wife talked to five different customer service people before the phones were completely paid off and all five told her that we had two payments left and then we would not owe another dime on the phones ... 2 more payments, we would own the phone's outright. #3) I bought my Galaxy S6 and was told that it had a full warranty for 2 years. Later that day I brought it back to the store because it would not charge correctly due to a malfunctioning charging port. After the girl in the store wiggled the plug, she got it to charge and told me the phone was fine. When the charging port finally failed completely, (still within the warranty period) T-Mobile told me the only warranty was the software and the battery ... even though they showed me in writing that the phone was covered entirely except for the glass on the screen and the casing. Very simply ... if T-Mobile tells you something or shows you something in a contract ... they are lying to you. I don't have a problem with a company as long as they are honest. But when they continuously lie about everything, that's not the type of morality or Constitution I want to deal with. read more

I had an appointment last Friday 5/22 to this location for the first time to do an upgrade to my daughter's phone, the guy who helped was so rude, seemed bothered to even be helping us and was not helpful at all. Didn't go over my plan rate if any changes were going to made with new phone, didnt tell me about the Apple promotion you get when you purchase a new phone, he just kept trying to push a bundle on us when I already said no thanks twice. Felt like he was rushing us out the doors. Very unprofessional I wont be going to this location again. read more

racist and stupid people work here, really need to reevaluate the associates who work here as they are very rude and unhelpful, will waste your time because they are unintelligent on everything. read more

I had heard good things about T-mobile from friends but they had used the Fresno branch. I went to the one in Madera and it was terrible. They had some special that was supposed to be on until the end of the month and i guess they just decided to cancel it. Against my better judgement I tried to sign up anyways and by the time they were done it was $50 more than the price they advertised on the internet. I had to keep asking the guy to break down the cost. Finally he told me I had to pay for some upgraded data plan. I told him I didn't want it but instead wanted the deal they advertised. He told me it was required and I could cancel it after a month but I shouldn't because my phone would need it. I walked out and won't do any business with them. I've been told this is not a corporate outlet. Whatever, they seem shady to me. read more