Spoke to customer service who told me I need to come into the store because they charged my account after I canceled. I come into the store and they said they cannot refund me and I need to call customer service. Nobody gives correct information and they don't even know how to refund and told me to call my bank. Wasted my whole morning and my time. I will NEVER USE THEM AGAIN read more

Iesha was VERY rude! I came in with an issue with my bill and wanted to change my PIN code. She stated they do not change pins in store which was completely understandable. I proceeded to ask question to understand my bill and she did nothing to help. She started to get fustrated because she was not giving enough information. Walked away stating that she did not have the time and proceeded to call customer care. While customer care was trying to get information Iesha started to over talk the customer care rep stating that I had my phone. Customer care disconnected the call to call me and said that Iesha never told her anything. My experience with her was terrible! She never told me anything and even started to help other people without even finishing me. Customer care is clearly not for Iesha. read more

My husband and I needed new phones/upgrades. We went to the Indian Land store. The sales gentleman did not have what we needed and did not offer to help get it/ order it. We called 8 more stores to find this phone. The T Mobil in Matthews on Mathews Township Pkwy., had what we needed. Dwantae was our person that took care of us. He was exceptional! This gentleman had one of the phones, and ordered the other as well as getting what we needed for the phones. Two other stores told us we could not order the phones for our upgrades. We left knowing if we need anything at a T-Mobil, we will go to this location before others, even though it is one of the furthest from our home. The other employee that gave us assistance was Isha. She was also professional and great. I highly recommend them read more