This store is an "Authorized location" whatever that means but save yourself the trouble and go to a real location. Charges me $50.00 to exchange a broken Apple Watch that was a week old and it was a struggle to even get that transaction done. A real T-mobile store nearby said they should have not charged any fees when exchanging a broken product within the 14 day timeline. Should have gone there. read more

Jacob Wells is not only great rep for the store he's amazing person! He went above & beyond with helping my daughter. Her phone was broken and from another carrier. She's there in WA, we're stationed in VA. Jacob got her added & set up the new phone. No matter the obstacle he figured it out and put a very worried mama at ease. read more

terrible. I set up mobile pay ( it takes the payment out every month) with them and it does not work, as well as them charging 10 more dollars for the basic plan each month. the workers at this location are NO help and would not tell me why my plan keeps going up. I do not recommend this place or T-mobile in general they are terrible. The employees suck. read more

The store manager who works at multiple different locations has the absolute worst customer service! They made an error on their end when i made my trade in and my phone wouldnt work for sh** !!! i was in and out of the store for days in a row and they weren't giving me any working solutions but wanted me to pay a bunch of money for an error that wasnt my fault. when i spoke to the manager he had a terrible stank a** attitude and was just rude. Today they called me back and he was once again an A**hole !! i definitely don't recommend them, shoot id switch my whole phone line if i was you THANK YOU to APPLE SUPPORT for fixing my phone respectfully, for free and explaining the whole process so it made sense to me. T-mobile yall suck! Nav was cool tho read more

All of the representatives at the Milton location are the definition of having great customer service. Today, Isabella is the reason I felt the need to write a review. Back Story: I ordered a phone online to be shipped to my house. The phone was to be delivered by UPS. I found out that it needed to have a signature to be delivered. I work during the week and after missing the first two deliveries, I knew that I was likely going to miss the third. On the second day, I tried calling UPS and asked to have the delivery shipped to the customer center so I could come pick it up at a time that worked for me. They informed me that neither they, nor I, could make ANY changes and that it HAD to be made by the shipping department at T-Mobile. I called T-Mobile customer service and was told by the rep that there was no shipping department and that it was impossible to speak to anyone that would be involved with shipping my phone. This is where the T-Mobile store in Milton enters and completely rectifies this stressful situation. I went into the store after getting nowhere on the phone with either company, and Isabella was a breath of fresh air. She listened to my situation and promptly called customer service, who stated they DID in fact have a shipping department with someone who could help solve my problem. Ultimately, she worked out to have my phone delivered to the UPS care center to be picked up after the third attempt to deliver. On day three, after the failed delivery I went to UPS, now my package is lost completely and they can't find it anywhere. There was nothing they could do at this point. I went back to T-Mobile in Milton, and thankfully Isabella was there. She again, didn't hesitate to work on a solution, and was successful in working the situation out. In addition to not ever having a phone shipped to me again, I will never waste my time calling the customer service line, that's for sure. Every member of the team deserves a thank you for being awesome, especially Isabella! read more

INCOMPETENT STAFF AT The T-Mobile store in Milton, Washington I switched to T-Mobile several months ago and got two lines. My daughter was going to use the second line. She went to this T-Mobile store to trade in her phone for an iPhone 13 and switch from her Sprint account to my T-Mobile account. The T-Mobile promotion included an $800 rebate on her iPhone 11. The store put the purchase of the new phone under my daughter's Sprint account instead of my T-Mobile account. When she switched the phone line to T-Mobile, they cancelled the Sprint account and we lost the $800 rebate. My daughter's sole purpose in going to the store was to get a new phone and get on my account. We were in a T-Mobile store trying to use T-Mobile for heaven's sake. How they managed to mess this up in the first place is incomprehensible. And it gets worse. My daughter returned to the store to fix the account and they told her that they could not do anything about it. I contacted T-Mobile customer service who in turn talked to the store. The staff member told my daughter to return the next day. She drove back to the store a second time and waited 20 minutes to be told again that they could not do anything about it. All they care about at this store is selling phones. If your account is messed up or if your new phone is not activated or something does not work, they do not care and neither does T-Mobile. We are switching to another service. read more

I stopped in to have my screen protector replaced and had the luxury of exceptional customer service by Garrett. He was efficient and very helpful. I had an issue with my calendar that I could not figure out as well. He said he's not positive he can fix it but he can try. Sure enough he was able to fix my issue quickly. It was very kind of him! Thank you! I highly recommend this location. It's usually a quick stop. Not incredibly busy. read more

Eric and Matt helped my son and I switch over from Sprint. Best experience ever seriously they couldn't have made it easier. Eric was extremely creative about finding me was to save money every month. Thanks guys!! read more

Usually I hate coming into cell phone stores. I typically buy things online or just call customer service. But this store actually made my visit enjoyable. It wasn't just a "hi what can we do for you, give me your money, bye" type thing. they actually took the time to talk to me, fixed my problem & let me know they were there for me if I needed any further help. Amazing staff. read more

I just needed to write about how grateful I am that these people that work in this location ALWAYS work to resolve any problems that come up with my bill or devices. Very refreshing that a wireless company really seems to care about their customers. read more

ATT customers for over 20 years...Live many miles from this store, but daughter said we had to check out T-Mobile deals and talk ONLY to Caleb! Decided to switch and Caleb was great. Got home and found we were in a cell hole with T-Mobile... called Caleb to cancel but he showed us how to turn on wifi calling which worked great from the house... then came by the house that night to help us get the new phones working... we live 40 minutes from the store!! We are off and running with new phones... a less expensive plan... and a new friend in the cell business! Thanks Caleb... you rock! read more

Best in the area!! If you want to get things done right and honest, this is the store to go to! I've never been happier with a visit to a cellular store until I walked in to Miltons. The staff promptly greets you, they're all super nice, and the environment you just cannot beat. They'll make you feel right at home in the store and will help you with any issue you may encounter regardless of what it is! read more

Usually I hate going to the phone store... I struggle understanding how to use my phone and the sales reps have no idea how to answer my questions, or just end up complicating matters. However, I came in with plenty of questions and in need of a new phone. Bryan helped me out with all of my questions, set me up with a phone and a great plan to pay for it. I am very thankful and left here feeling very blessed by his kind service and his help. Thanks Bryan, you just gave this location a customer for life! read more