I work in phone repair. I have had multiple clients come from this place with problems after having…read moretheir phones repaired here. Something is very strange about this place and I have a hard time trusting them. No paperwork to confirm what is/isn't working before the repair, so if they damage your phone there is no guarantee that they will fix it. No paperwork with any information about a warranty. Very suspicious that they don't provide any documentation of the phones functionality before/after repairs and no documentation concerning a warranty. Very concerning business practice when you're working with expensive and highly personal devices.

I didn't use their services because they were unable to show up to their store to open. I arrived…read moreat 10am (when it says online they open) and after half hour of waiting I borrowed someones phone to call and they person said they would open at 11am. After waiting until 11:30 still no one showed up. Finally he picked up his phone after calling about 5 separate times (borrowing a phone every time to call). He told me he was just leaving and he would get in by 12pm. There is another kiosk right down the mall I didn't know about until I passed them. They fixed my phone in 15 minutes. Please do yourself a favor and find another business that respects your time.

I've been coming to iFix and Repair inside the Lakewood Walmart Supercenter for a while now, and…read morethey've never let me down. I've brought in different devices over time--phones with cracked screens, charging issues, and random problems I thought were done for--and every time they've fixed it fast and professionally. The staff is always friendly, straight-up, and honest about pricing, which I really appreciate. No pressure, no upselling--just solid work and clear communication. Most repairs are done way quicker than I expect, and it's super convenient being able to shop at Walmart while they handle the repair. If you're in Lakewood and need phone or device repairs, this place is legit. Reliable, affordable, and consistent--there's a reason I keep coming back.

I went in to have my laptop repaired. The hinge on one side had broken. The guy actually broke the…read moreother side and then handed it to me and said he couldn't fix it.

I bought a Velcro belt case for my iPhone. ($27) After 2 days the loops that hold the case came…read moreloose. I took it back. I was told no returns, no refunds. So crappy quality, no service. (Plus, when we first walked in the shop to return the case, it was open and no one was working there. We waited 10-15min and the guy wondered in.)

Go there now! If…read moreyou have a cracked screen, need s phone case, need accessories, whatever your device needs, I can't recommend them enough! Our youngest is tough on phones. So we're not new to getting them repaired. But it's been tough finding a place where you can get in, and get your phone back in a reasonable amount of time, and at a reasonable price. Same day was really rare, and the iPhone store is extremely expensive, hundreds of dollars. I was looking for something better and came across Cellairis. Fabulous reviews, they have an actual store in the mall, and Sam was so kind and professional! They had the back screen replaced on our son's phone in just over an hour. As quoted. And it was smashed! We live in Gig Harbor and do not have many options here. Driving to South Hill, I won't even blink next time. And did I mention how kind they are? You will love your experience!

I had Verizon for Years and then like a stupid person, I switched to AT&T cause I was tired of my…read morebill going up and up ... anyways long story short ... I'm back at Verizon (what dos this say?) Don't DO IT!! AT&T did some crazy stuff and messed up all my lines .... They didn't document what they did correctly and basically made it HELL. We had COLE from Verizon fix everything! Omg....He had to fix so much of our account and guess what.... We learned our lesson.... Never leave Verizon to save a few bucks cause it ain't worth it!!! Thank you Cole for all your help!! If you ever have a problem ... Cole is your Man!! He is the true meaning of customer service here! He went above and beyond to help us and made sure we are taken care of!

This team is always super helpful, knowledgeable, and gives good counsel. I have been here 4 times…read morein the last year for upgrades and service changes. Highly recommend them.

Great shop and great service. Dropped my Xbox and broke the fan and he fixed it within a day.read more

Reached out via their messaging system and received a quick and detailed response…read more He was flexible with my availability and fixed my charging port faster than I was expecting and a fair pricing. Will be returning for any future repairs. Thank you Luis

Went in on Wednesday at 545PM. I called earlier in the day and asked how much to repair the back of…read morean iPhone 15 Pro Max, they told me $150. When I arrived at the kiosk, the guy told me $170. I said "really?" And he said "yes, they're expensive." Told him I was quoted $150 and he said "oh okay sure no problem." Took about an hour which is exactly what he quoted. That wasn't bad, although when I called they told me 30-45 minutes. All good there, no big deal. I picked up my phone and there was a noticeable scratch on the backing. I pointed it out to him and he said "it's okay!! Next time you break it, come back and I'll help you" what?? Next time I break it? lol. I asked him if he'll go down to $140 since it's scratched and he said no. After tax I paid $165. Wouldn't be irritated with the price if it were really good quality. The MagSafe doesn't even work anymore and I can no longer use any MagSafe mounts on my phone. Good thing I'm upgrading soon, but I wish I didn't bother replacing the back. Overall -- quality isn't the best and the customer service experience was below par. I'd recommend you pay a little more to get it done right by someone who will treat you like a valued customer.

Impeccable service that is unmatched in the industry! I wish I could give them a 20 star rating,…read morethis company exceeded and went above and beyond my expectations. I had some software and hardware issues with my iPhone 15 Pro not only did my screen turn completely white. I was told by the Apple Store that my phone sustained water damage, they couldn't fix it and that I had to purchase a new phone. They were wrong. After leaving the store, I noticed the kiosk at IRepair Xpert. I decided to see if there was any chance to bring my phone back to life and I'm so glad I found them. The owner Moni, said he was able to fix my phone and would have it done within 45 minutes. What I was extremely impressed with was that he took the time to show us all of the components and tell us exactly what was wrong with my phone. During the diagnostic, we saw what was wrong and he showed us what was being fixed. The knowledge and skill that he presented was just absolutely amazing, I couldn't believe he was able to fix my phone in only 20 minutes and a huge corporation like Apple couldn't repair my phone! His team was such a pleasure to work with and their professional and care they provided was incredible. It seems like there isn't anything they can't fix, they deserve my highest recommendation! Thanks again for all your help Moni!

Worst service I've had in many years. They replaced a screen on my phone but in less than a month…read morethe new screen started flickering and eventually died. I called this place and was told another screen was available. When I came, they said the screen they had was reserved for something else, blamed "a new guy" and told me to wait 3-5 days for the screen to arrive. A week later they told me the screen was in transit and to wait more. Another week later, they still don't have it and don't give any ETA. Their staff has been very condescending and rude. I don't usually write bad reviews, but this place is as bad as it gets.

Eeeek. I didn't check the reviews for this spot before bringing my son's Nintendo Switch Lite in,…read moreso I'm glad I didn't has as bad of an experience as others in the past. :( My six year old dropped his Switch Lite from playing with it in an area he shouldn't have been. Parents, I know y'all feel me. We've all been there. He cracked the LCD screen on the inside and it was all sorts of glitched and nearly impossible to play, and of course, our warranty didn't cover a drop situation. uBreakiFix is really the only place in the area I knew of that did repairs like this so I gave them a call and they were incredibly helpful over the phone. I set up an appointment online, brought the device in for a consult, and they let me know they'd order the part and it would be ready in about 4-5 days. Perfect! The 4th day hit and I gave them a call and they said they anticipated the part being in that day and then it would be a couple of hours to fix. Great. The 5th day rolled around with no call so I called again, and they said the part just arrived but it would "be a little while because it was a delicate fix and they didn't want to rush it." Another day passed... and another day... And finally around 4pm on the following day they let me know it was ready. They would be closed the following day after that so we had to wait another couple of days to pick it up. They also let me know on the phone that some sort of screw "basically disintegrated" during repair and that is was a "common problem" but it left a little gap on the side of my son's Switch. It doesn't affect the way the device works, but I just think if that's so common of a problem, why don't they have replacement screws to make up for that issue? Overall, my son's Switch is working perfectly now with a beautiful screen so he is happy and thankfully, not asking me every single day if it is done yet. Additionally, all of the employees we encountered over the phone or in person were really pleasant to deal with - I just think the communication should be a little bit more thorough if there are days on days of delays.