So yesterday on 7/17/25 around 1pm my dad walked into this store location in west 77th street to ask some question in regards of opening up a line. He was approached by a petite Asian representative who was EXTREMELY rude from the first engagement, very Dismissive, not friendly and Passive Aggressive. I use to lovely this location but that last experience made me rethink to ever come here. Please rehire new people that actually like there jobs and want to assist to provide good quality service. I can't seem understand how someone can be that extremely rude to an elderly man, especially when my dad walked 16 BLOCKS just to be assist in this specific store only to be treated like a piece of trash by this petite Asian representative. Unexceptable! Rude for no reason from the first engagement. I hope management at this location will read this and keep notes I was extremely disappointed being a loyal customer for 15 plus years. read more

We loved our experience. It was so easy and simple to get my Wi-Fi setup. The wonderful woman who made this possible, also handed us a holiday cup. Highly recommend this -T-Mobile store. read more

T-Mobile - Mobile Phones Near Me - New York, New York

A few days ago, I purchased a Samsung A9 Tablet from T-mobile at 2181 Broadway. The staff member who set everything up was outstanding. Thank you so much, Enrique, for your patience and expertise. read more

the manager at the one on broadway and w78 location is so rude. she would not let my kid go to the bathroom even though we were waiting forever while they were activating our watch. she kepr telling me it wasn't a public bathroom and j can go elsewhere. do not shop here! read more

What a great experience from the staff and manager at this T-mobile location! I initially went to a few t-mobile stores close to home to return my old iPhone but they all had difficulty and were hesitant to help me. They told me to go to another location because their system was down, or that the person who does Sprint customers do not work at the location, etc. My husband and I had to return our phones and the manager, Fred was so helpful! He went above and beyond to help us return our old iPhones and also helped us set up our new phones under a T mobile SIM card. He was professional, courteous and patient. The other staff at the store was friendly and they all worked really well as a team. My husband had a few questions about the T-mobile TV plan and the assistant manager showed and explained to him the different types of plans available. I honestly had a great experience here at this location. Even if it is a commute for me to come to the UWS, it's the best customer service I've experienced at any sprint/t mobile store. Highly recommend Fred and the staff at this location !!! read more

#tmobile has great cellular plans and stellar phone customer service but in-store service is incredibly poor. Customers everywhere and only 1 counter rep. 3 other staffers floating about the store. #fail read more

T-Mobile - Waiting, waiting and more waiting. 1 customer service rep and a room full of customers. #wheresthemanager - Mobile Phones Near Me - New York, New York

Ok, so I was the BIGGEST pain for every staff person there today but they saved my behind. I would specifically like to thank Fred, Jackie, and Jose! I had broken my phone and had no way to call anyone cause I don't know many phone numbers by heart, and when I went in today, they helped me deal with my situation to figure out getting into my broken phone and then buying a new phone to walk out with, with all my back ups intact. I was there like 3 hours and I know my stress caused stress. I'm sorry, but thank you all for dealing with me and helping out! Appreciated!!! read more

The sales staff don't have a clue about the simple stuff, that is to say customer service. They don't smile, they don't say hello, they don't care about you, and they don't care about their jobs. Every time I have had to go in there I have a bad experience and I'm a patient fella. Every transaction has taken twice as long as it should -- they move like molasses in December. As a small business owner myself (customer service industry) I suggest you try to avoid this location at all costs. If you should go in there with a problem they will make you pay dearly for it. read more

I walked in saying I am not sure which phone but no adenoid. Sales man asked me why? I told him the Battery has NO life span and I need a phone that works. He proceeded to tell me how much it has been upgraded. Foolishly I bought it and since then all I have had were problems with it. If you have to have a T-Mobile, make sure to do your homework first. They are con men do not listen at all. The service is nothing to write home about. No wonder the stock is about to tank. read more

Inefficient took forever and explained I had to get to work.. couldn't get a receipt printed out for me - left with an expensive purchase and no receipt read more

I came here on a Saturday night all the way from Bushwick specifically because I was busy with work and thought they would be open until 9 like it says here. Nope. They closed an hour and 10 minutes ago at 7. Round trip travel time wasted = almost 3 hours. read more

T-Mobile - Hours - Mobile Phones Near Me - New York, New York

Representative gave no alternatives or any interest to assist. Maybe all the members woke up angry idk

Everyone I've ever dealt with at this store has been excellent. I go out of my way to go to this location. Brittany helped me today, and she was wonderful. I need a new replacement phone because mine went bad during the year-long.warranty. She went way out of her way to help me get fixed up with a new phone. read more

Horrible customer service I've been told from a representative to go to the store to get an upgrade they don't even know how to work with computers and with their own system Manager very rude she was staying on her phone texting for her personal messages while she was helping a customer read more

To no fault of the store, the transfer of information between phones was a logistical nightmare. I understand they have deadlines and their own pressures and timelines to return used phones, however Assistant Manager Chris Garcia was personable and engaged in the entire process, and made what could have been a disaster, ultimately a relief. A real credit to this establishment. read more

Worst purchasing experience I've ever had. The representative gave me completely wrong information about the plan I was going to purchase and I got charged $110 every month without knowledge. When I called in to resolve the problem the store manager just told it was my fault and they he could not help me. I had to make 8 calls for the problem. The customer service ppl and the store kept kicking the ball between each other. Solution? None. read more

I had a great experience at the Broadway and 77 St store. Devon in particular helped me to add and set up a business line on my phone, so important when I will be working off site for the foreseeable future. I am not a tech savvy person and he made this a very positive experience. read more

I am so annoyed!!! The guy asked us specifically what we are there for and we told him exactly what phones we want to buy. He said he had the phones we wanted in stock and to give him a few mins. A few mins turned into over an hour. He called us over to help us and after I gave him my info and he started looking on the computer he told us he thought he had these phones but hey are out! Are you f****ing kidding me?! How incompetent are these people?! Why wouldn't he check before making us wait all that time!! I had so much I could have done in that time and he was so blah about it. I am livid and it's not ok for these fools to just have people waiting based on their guessing! If I can give less than a 1 star I would I am disgusted and will never come back to this wack location ever! read more

T-Mobile - Mobile Phones Near Me - New York, New York

Good service today. Not always. Big selection, and salesperson clearly explained things and answered our questions.

We have worked with multiple staff members here and they have all been superb. Switched from Verizon a few months ago and are very impressed with how knowledgeable the staff here is. They go above and beyond to help you find the best package and will even help you with any tips and tricks to save even more money. So happy to have switched from Verizon, where you were better off Googling answers to your questions than going to the store. Yes there can be long waits, but it is a small store and when it is your turn to be helped they will really take their time with you. Worth going to this T-Mobile store over others in the city! read more

Really good customer service - everyone each time i come here is so friendly and helpful. Good knowledge on the tmobile accounts and more

Cut off service and billed for 2 additional months. Took over 10 hours to "fix" situation. In the end I had to pay an extra month of service that I did not use read more

Have to say... I've been with t-mobile for about 3 yrs. The people at this store have been amazing. They have been extremely helpful and have always kept their word. It is true that sometimes there is a bit of a wait... but I would recommend anyone to this store. After having had bad experiences with verizion, virgin, and sprint I am now a loyal customer. read more

I'm not going to lie, the upgrade process to the iPhone 7 was a nightmare. I called at 3am the day of release, was on the phone for an hour, was told I had to go into a store, which also took over and hour, and finally I had to call again to complete the process. But through it all, even during the retention process ( I was seriously planning on going to another provider) everyone was extremely nice and doing everything they possible could to help. Every phone Rep and every store Rep was amazing! A special shout out to Leo, one of the extraordinary managers at this store for all his help. T-Mobile hires good people at every stage of their customer service food chain and the amazing changes and competition they have created in the industry has kept all others on their toes and developed a far superior customer experience for everyone. read more

The WORST store ever! I don't even want to give them 1star, but yelp doesn't let me. There service is terrible, staff doesn't know what they are doing. They've been billing more than I suppose to pay for 4MONTH! They've put me into wrong service and I didn't even notice untill now. I went in to fix that and they told me they can't do anything since the guy who processed is not here. They are not responssible of their job at all. THIS IS NON SENSE! Very unhelpful, the worst store in manhattan! Don't ever go there, oh actually don't ever get a contract with T-Mobile!! read more

WOW this place is really NOT NICE. Wanted to switch my service from verizon and the sales staff were so unprofessional that I walked out. I waited for an agent and then Elizabeth ( whom I learned later her name) was looking out the window and said "next can I help you" How engaging and caring!!! That was my first turn off. When I got her attention and said I would appreciate you looking at me and somewhat caring about my needs, she sad what's your question. I said " can you.. and before I got another word out she said Yes. I stopped short and said you don't even know what I want but you said yes. That's disrespectful and unprofessional. Here is where, the decision to stay with verizon is so clear. I called the 800 number to speak to a manager about my experience at the store, They are a seperate company and have no management that can help me. Said I had to call store. So I did. The phone rang for over 15 minutes with no reply at 9.30 am. I tried again and got same result. I just got thru and asked for the field manager. No one had his contact information except the store manager. I was told he comes in at 3Pm each day. I won't be calling him. This is clearly not what I want nor will I put up with these bad service issues. I can only see what I will get if I switch. So I will gladly pay more with verizon knowing that when I have a question it will be dealt with professionally. PS i would have given a 0 rating but this was the lowest. read more

Best experience I have ever had dealing with a cell phone provider! The staff was extremely knowledgable and very helpful! Would rate them an A++ in customer service and would recommend dealing with this location if you live in the city. read more

Horrible customer service. Jonathan was selling me an iPhone and kept giving me judgmental remarks because I wouldn't buy the extra options. He even told me "well you must have money then" when I said I didn't want to take an insurance. I don't need to feel judged for my decisions, especially when it's coming from a phone seller. Really worst experience I've had. Thanks for nothing, Jonathan. read more

I had a wonderful experience at the UWS location last month. I was served by a gentleman named Jalen who had exceptional customer service. Jalen, thank you for being patient, professional and making sure my issue was addressed and taken care of without me having to do a follow-up call. Dana read more

Horrible Tmobile experience! 3 associates to man the store with a longggg line of customers. I waited 2.5 hours to get service. I'm writing this in the store as I wait, I'm pissed. I just got off work and i shouldnt have to wait this long. RIDICULOUS. This is worse than the doctors office. Luis L spent wayyyyyy too long on a new contract customer, almost 3 hours, and he didn't acknowledge other customers in store while he schmoozed his new customers. Roland is tired, just tired of it all. New guy Jonathan was most apologetic and helpful than the other 2. I know this sounds bad on them, but to their defense, this store is way understaffed and the frustration was shared amongst the customers and associates. There were elders that was waiting to pay for their bill waiting for 2 hours too! This is a high traffic area, 3 associates did not suffice! I believe the under staffing is a Tmobile issue... This experience seriously made me want to buy an Iphone bc I know that if Tmobile can't help me, Apple will with their superb customer service. And that's pretty sad. 2 stars because the associates tried, sorta. read more

I am switching to AT&T. Heres why. I have been a T-Mobile customer for 12 years. Over the past year I have been using the Samsung Galaxy 2. The phone does not work well and constantly breaks down. Even worse, when T-Mobile sends me a replacement phone (I pay for insurance) they send me another Galaxy 2 that either comes defective, or breaks within weeks of sending it to me. In the past 6 months, I have received at least 6 replacement phones, and each phone they have sent me I had to send back due to problems such as defective screens, defective power switches, defective speakers, defective microphones, etc ... The most recent replacement they sent me stopped working last night. It simply shut off, and now will not go back on. (When I try to turn it on, it just keeps vibrating, but it will not turn on) I have asked T-Mobile dozens of times to send me the Galaxy 3 or 4 so that I can have a phone that works. Their consistent reply is that I am covered only for the Galaxy 2. I asked them again last night "Please send me a different phone." They refuse. I now have no phone to use until I can get over to AT&T this week. We all know how cell phones have become integrated into our modern lives. I now have no access to email, texts, phone calls, as well as important stock trades that I follow via an app. This is a huge inconvenience. T-Mobile is a large enough company that can afford to send me a different phone if they wanted to keep me - a customer of 12 years - happy. They have failed to keep me happy, instead making me question why I have stayed with them for so long. Now they are going to lose a customer. They do not seem to understand that the cost to them to send me a different phone is negligible compared to the cost of service that I pay each month. Over the past 12 years, as a reliable customer, I must have spent well over $9,000 for service. They will now lose this money simply because they are too cheap to send me a working phone. read more

Mike I. was incredibly knowledgeable about the phones, service plans, repair procedures, and roaming. He was efficient and apologized to waiting customers. out in no time and that's a bonus for anyone who has ever waited forever at the Apple store. read more

So I don't usually write reviews for businesses other than food related! I entered the upper west side Tmobile location and was promptly greeted with a smile and was given a pad to sign my name. I waited no more than 5 minutes and Manny was my rep assisting me. He was courteous, proficient and very knowledgable about the products. I explained to him my phone was defective and doesn't turn on even though it's 100 percent charged. He took a look at my phone and attempted to troubleshoot it and saw the horrible outcome. I had the option to get another phone and have it shipped to my home or upgrade with no money down. I chose to upgrade. Throughout this process he made me feel comfortable and not pressured to buy anything I didn't want, which I loved. Even though it took forever to sync my data to my new phone because my old phone wouldn't stay on his performance was Great! Would I recommend this location in the future, Yes. The staff was helpful, knowledgeable, courteous and proficient. Kudos to Manny! And Thank you. I love my new phone read more

Get a receipt, went in to put money into my pay as you go account, I don't know what happened to the money, but it didn't go into my account. read more

This place is completely crazy. We just came in to pay the bill and are forced to sit & wait while sales reps try & sell phones to the other customers. There were 2 customers here and about 10 people working here. The manager has no clue what she is doing and no control over her employees. Don't go to this store. read more

I'm a fan!!! Needed to upgrade my phone and plan. Marvin was helpful, knowledgeable and efficient. We took care of business in less than 20 minutes. It was a pleasure. read more

Everyone I worked with at this T-Mobile was extraordinarily polite, competent and knowledgeable! What was I doing staying with AT&T so long??? read more

The electronics are good like everywhere else but the service is really bad as they have no idea what they are suppose to do ask simple questions like how fast is the 4g they will respond i dont know read more

I have to say, I was helped right away and my problem was fixed right away and couldn't be happier.