Honestly, if I could burn this shithole down I would. Poor management. Manager hardly shows up to do work and take weeks to resolve a single minor problem in my account. The employee who was responsible for my issue claims that it's his last day for being in trouble. DO NOT COME TO THIS STORE. It's a third party and not an authorized T-Mobile store. Needs to be closed ASAP otherwise they will simply create numerous amount of frustrated customers like me. Other coworkers just laugh at you too fucking clowns I wish I could just give them no stars but I got to let others know how garbage quality of this place is. read more

Janny was the best! My husband just got me the iPhone 14 which I'm really enjoying. And Janny made it so easy and quick. He told us all our options and made it very clear. He was very nice, not only to us but to all the customers he helped. And he was very easy to talk to. I'm glad we went to this location. We had a great experience. read more

Miguel and Juan were really helpful and answered all my questions. After going to a different location and having a bad experience Miguel was able to help me out. Highly recommend going to this store. read more

Horrible place they will scam you out of money they will tell you things like "it's free" but charge you on your bill be careful with the manager she's very rude she is very unprofessional hacking into customers accounts without them being present also an employee named David will sweet talk you into getting things you don't need saying it's free when it is not you're not a corporate company you're a second party company is what i was told if this happens to you call the T-Mobile they will help you they will create a case they're scammers here !!! read more

So, this store is the only T-Mobile I will go to! Richard (Mgr), Manuel, Gio & Issac are the absolute BEST!!!!! Unlike the Granada Hills store that tried to transfer my phone and LOST everything in it...all my pics, recipes, EVERYTHING!! Now I only take my stuff to THIS store! THANX guys!!! read more

Gio was of great help. He had to do many different things to get my wife's phone to receive text messages. He stuck to it until it worked. We are very happy with the service we received. read more

I was there about a week and a half ago to pick up an Apple Watch. To explain my situation in short: I had changed an existing line I had to be open for one Applewatch and added a new line to take advantage of the T-Mobile offer. Customer service was excellent over the phone and explained that I can walk in to a store and add the line, get two watches, and attach one of them to the existing line. We walked into a different T-mobile store ON SHERMAN WAY but we were only able to get the rose colored one for my sister. THEY told us we can go to this one(Northridge on Nordhoff) and get the second one in grey which is the one I wanted. When we walked in, the store was quiet and empty with the sales associates staring at screens. We did our best to explain our situation and were expecting it to be an easy transaction. The girl who helped us was confused but did her best at understanding the situation by checking something on her screen. While we waited, my two nieces were playing around. Perhaps a little too loud for the "store manager's" liking and he rudely told us to not let my niece run close to the door. I get it, maybe she is strong enough to push the door and run out, or customers might walk in and bump in to her, or she might try to steal something! I seriously do not know which door he was talking about because he never looked away from his screen or said please or explain. Whatever, we shrug it off and my nieces just giggled around. Btw, one is 4 years old and the other is 10 months old. The girl explained to us that she didn't know if we would get the offer because we didn't add the line with them. I've done sales before and I understand that they didn't get a sale since they didn't add the line. I was just there to buy a product. A second girl who seemed higher up came by to verify that we were going to be ok. We were about to pay when this Sharif guy, the store manager, walked up to the associate's screen and without looking at us and with this awful demeanor proceeded to say "I will not be held responsible for this if you don't get your offer." Something along those lines without even looking at me and with an awful attitude that could be smelled miles away. I was going to listen to him but I had had enough of this guy and called him out for his attitude. I said, " I understand what you are trying to tell me and let me explain to you again but I ask that you treat me with respect because your attitude right now is not appreciated." He then decides to argue with me and that's when my older brother stepped in and said "hey man, she's right, your attitude needs to change." He walked away after we shut him down for his attitude and paid for what we came for. This was over a week ago so I can't recall the exchange to the T because I hate to hold grudges but I warn anyone who wants to be treated with respect, that if you're not going to add a line and only want customer service, do not go to this store. The other girls were nice but stayed quiet, almost submissive, to this pinhead. Recalling this makes me angry because I seriously felt this guy was trying to hurt me with his treatment. I almost cried, my sister had to walk out because it felt as if this guy was threatening us, my brother remained calm for the sake of his daughters and even the sales associate whispered an apology before we walked out. We have reported this store to T-Mobile because this guy is the store manager and he deserves some proper training on how to treat customers. Sharif, if you were having a bad day I hope it got better and that by mistreating me you were able to release some of that negative energy. If that's how rude you really are I hope you learn to treat others the way you would treat your parents, unless you are the type to disrespect them. Okay, rant and review over. read more

Came in to get rid of my Samsung s7.. biggest mistake I could have ever done is to go with Samsung after Iphone... Gladys helped me, she is awesome! Took her time with me, very informative and personal. Love the customer service here! I am now back in the saddle with my IPhone 7s plus .. back in love again! Thanks Gladys! read more

Worst t-mobile store ever. None of the workers can answer any questions and they always tell me to call 611 instead. They even sold me a SIM card with no number and couldn't setup my new account. I later went back to the store to return the SIM card and they wouldn't let me return it because apparently all sales are final sales. So they made me waste my money. read more

Listen!!! Andrew and Manuel took care of me!!! I was originally at a store in Westwood. They let me leave without a SIM card so my phone crashed after backing it up. I was devastated because I was an hour away. But Manuel and Andrew took care of me just before the store closed! They were extremely nice and helpful. They were also very knowledgeable and told me what to look out for any time I'm in a T-Mobile store! They need a raise! My problem was fixed in minutes. read more

DO NOT USE THIS STORE. I bought an iPhone and they did not know how to set it up, so I could not transfer my contacts. These people are discourteous, and unknowledgeable. They kept both my old iPhone, my new iPhone and would not refund my money. This is consumer experience that I've ever had. You are doing yourself a tremendous disservice by purchasing anything from this store or these people. read more

Daniel N. Was absolutely fantastic and helpful. My elderly father had issues with an app and he graciously helped him troubleshoot and solved the problem within minutes. He truly sets the example of what customer service should look like, as a neighboring T-Mobile store simply turned my father away. We will only and exclusively deal with Daniel N and that store moving forward for any future purchases. Thank you again to Daniel N for going the extra mile for customers. He didn't have a sale today, but his service earned a lifetime customer. We need more people like him in service industries that are not just about the profit, and more people like Daniel actually MANAGING teams that offer the same level of service. read more

This store has great staff. Spoke with Aleksandra...yest...and she took time to discuss ...deals and plans that were available to me as long standing cust. Knew I was eligible...always for an upgrade...but, she even explained about the new LG phones...which of course with good credit, with T-mobile...you can actually buy in pay plan...added to your bill...paying tax, upfront, only...which, I have done before...nice to buy new phone in. Installments... read more

Yesterday afternoon around 6 PM I went to upgrade to the iPhone 12 Pro. I was helped by Kevin, the process was somewhat long because we had to transfer the information back into the new phone but he was very attentive and helpful. There was about 4 employees on the floor but every new customer that would walk in Kevin was the first to greet them and assure them he'd be with them shortly. He answered all my Dads questions about the T-Mobile television service and explained in detail. Overall great customer service! read more

doing business here was one the worst decisions I ever made- responded to a TMobile offer to swap out my old droid and in the process agreed to swap out my old iphone and purchased an IPhone 14-- was then sold a bunch of accessories that I was told "were part of the package" and have appeared on my bill, all fnanced without approval. Isaac raked me over the coals I have spent hours on the phone trying to resolve it, have yet to see the $200 trade in credit for my old IPhone. I am being charged full price for the replacement droid. I have tried to resolve this on the store level and all I get is arrogance and attitude. STAY AWAY read more

On 11/12/2018 at 5:15pm- My keys and my bag got locked in my car when the wind blew my car door closed.. I wasn't even rushing. I entered their establishment and they allowed me by grace to use their phone to call AAA services and even wait and kept me company while AAA arrived. Thank you so much for all your guys help!!!! This is place to go for their professionalism and their integrity and kindness and grace!!!! I am so grateful to you guys!!! read more

Walked in completely defeated from horrible customer service at a different location & I am so so grateful Richard, the assistant manager at this location was so awesome in helping me resolve my issue. He went above and beyond to help me. Definitely recommend this T-Mobile store to anyone. read more

You can't cancel people on your plan. Physical stores should be able to do that. Weird.

Had the best service ever at this location finally! Daniella was so amazing, polite and very helpful! She made the whole process of repairing my phone and going through insurance a breeze. Highly recommend this location for great service and friendly staff! read more

This T-Mobile store is really and friendly they know how great customers . They answer all your questions and concern. The Mobile expert I would recommend to talk to would be Manny and Karyme they are knowledgeable and give you what is called the Magenta glove experience. Another Mobile expert I would recommend would be Geo he is really nice and always says my pleasure after helping ever customer !!!! read more

UPDATE: I returned to the store and was assisted by Alex whom quickly solved this issue. Give this man a promotion! ***************************************************************************************************************** I went here during my lunch break to get a simple task done. All that I needed to do was purchase a sim card. I did not need activation, I need not need to ask any questions; I simply needed to pay a person $20 (plus fax) for a sim card. I walk in and there are two gentleman working, both currently occupied. While waiting I checked out the name badges of the employees, there was an associate (long hair, happy looking gentleman) and the store manager - Eduardo. I took note that while helping this customer, Eduardo looked incredibly disgruntled. Now the other associate didn't look exactly excited, but he didn't give off a negative vibe in the slightest. I understand how retail works and while I don't always expect smiles; I hope for at least a positive attitude towards a customer. When Eduardo became I available I asked him how he was and mentioned I just needed to purchase a sim card. He went to the back area, grabbed one and came back. From the moment he came back to the point when I could pay took 5-10 minutes. He cited an issue with his computer, requiring it to restart. While this isn't a huge deal, I was on my lunch break so it is worth noting. Finally, he got the system up, I paid, was handed my sim card (no receipt) and went on my way. As I get home from work tonight T-Mobile Customer Service reveals to me that the sim card he gave me was activated on a foreign account and will need to be returned. This means I need to sacrifice more of my time, all for this little sim card! This is a prime example of how automated jobs (while I am generally against mass automation of human jobs) will actually improve customer service! read more

Great service and amazing staff!!! Antonio and Tiffany are super helpful and i've come in before and gotten help with a phone upgrade with antonio before and it's always a great speedy service! They are very kind and look at your options with your best interest in mind. Super chill, fun staff and atmosphere. Will be coming here for all my iphone needs! read more

Wost T-mobile I have ever been to! They never gave me the discount for the promo they were having. They didn't return my ID bacm.They eneded up giving it away to some random stranger! Now I have no ID! Wth! The manager was useless. What a horrible experience. Stay awayyy from this location! read more

T-Mobile you need to improve the training for your sales people. We came here today asking for a lot of questions on our account and the amounts of pir three lines and all we here was "maybe" "I think the total is" and all assumptions. Not basing their information on data. This is very very disappointing and embarrassing. The kind of knowledge on the products pf the dales person is a reflection of the worth you give to your customers. Train your sales people well. read more

About two weeks ago I purchased the iPhone 12 Pro at the T-Mobile in Northridge Mall (wish I got his name) and he informed me if I purchase a glass screen protector I can get it replaced unlimited. I first said no since I get that service done with ZAGG. But because I was already there and it was $35 I decided to purchase it. This evening I went to this store since I was in the plaza to get it replaced and had an awful experience with Leo. He was extremely rude and condescending. He sarcastically said it's only replaceable five times a year. If that were the case I would have never bought it. I ask him if it's in writing and he said no. So how does that make sense? I'm a manager and every policy we have, we have it in writing so that there's no, "that T-Mobile guy didn't get the memo". That's extremely unprofessional. Now my $35 is gone to waste because a worker didn't get the memo? If Leo knew anything about customer service he would have honored what was sold to me. Not only has T-Mobile phone service been horrible now the workers are as well. Now I'm considering leaving T-Mobile. Because no company should lie and have rude employees. Leo needs some serious re-training in customer service. read more

They had us waiting for 1 hour standing up for something that should've taken 5 min! And the chubby lady with glasses is so rude. She has super long nails and touched my phone! So nasty she carries so many germs under her huge nails. So unprofessional. Also, they get mad if you play with the speakers they have on display. I was bored and was playing with the phones and stuff. If they didn't want you to play with the speakers, then they shouldn't put them out in a row with a bunch of buttons lighting up. Bad service Unprofessional Unsanitary staff touches your phones!! read more

Best team ever!!!!!! Everyone is super helpful and makes you feel so welcome. I would recommend this t mobile because it has great customer service. read more

I love the services of Savannary(Asistant manager) here at T-Mobile! Thank you so much for all the kind help every time I come in here.

I was a customer when this store was still sprint. I was going to switch to Verizon and had to call sprint to unlock the phones on my plan. Sprint told me that I had to pay for all of my phones and my watch before I had left the service. I was told by the sales rep that we get to keep the phones for 0 after 18 months and that it was a buy one get one free promo. The sales rep told me a whole bunch of things that turned out to be false and the documents that customer service provided me were not my signature at all. I went to see Eric the manager of the store and quickly changed my terrible service into a positive one. He was very calm and supportive in helping me solve the issue. He was with me for an hour helping me with the issue and made sure I left happy and supported. Thanks to Eric, I will most likely continue on with T-mobile instead of switching onto Verizon. Thanks Eric! read more

Thisssssss place is the best, everyone below complaining had pre existing issues irrelevant to the store. Staff is great, super busy past 8pm. The security is great nothing is ever stolen. Parking is better then valet, never any traffic. They usually have every phone in stock, i bought my red iPhone 8 plus from them directly, and the manager juanito is the guy to go to for annnnnything you need :) anything.. read more

My favorite T-Mobile store for all my transactions. They have very friendly staff. Their store hours are great since they close at 9:00 pm on most nights. I walked in there at 8:50 last week and didn't feel rushed at all as we were transferring data from one phone to another. read more

I'm still shocked at how horrible the customer service of this place was. I walk in, no greeting whatsoever. Mind you, I was the only customer there. I was the only one that walked in. Idk why but I just felt this vibe like they got so upset that a customer walked in? Like they just wanted me to leave already? So I head over to the counter, started telling this guy the issues I was having with my phone. From the moment he started talking, I knew this place would be no help at all. He wasn't knowledgeable and neither were the girls. I remember one of them named Andrea. They just wanted me to get it over with about my phone. But the whole time I was trying to tell the guy the issues, he would walk over to his coworkers, all loud, and just start talking about his personal life. Started talking about an album that just dropped, his girlfriend's taste in music, and other random things about his life. Terrible, terrible customer service. I've gone to T-Mobile stores before and whoever is the person assisting me would only have their attention on me. They don't walk over to their coworkers and start chatting? What kind of person just leaves their customer there? So I was really shocked at just how terrible this place was. It really had me thinking, who hired these ill-mannered kids who have absolutely no customer service training. On top of that, I wanted to upgrade to an iPhone and one of the girls just say "well I don't like iPhones I think they suck sorry not sorry" Um excuse me? Okay? Was that really necessary to say. One simple, common advice of proper customer service, keep your personal opinions that nobody asked for to yourself. I tried to be friendly the entire time all throughout realizing the crappy store I had just walked into. The guy did not even look proper, his jeans hanging low, his boxers showing. None of them looked presentable. I ended up going to a different T-Mobile store and the difference between the customer service of these places was outstanding. I asked the same questions I asked the guy from this store to the other T-Mobile store that I went to, and he was able to answer my questions and give me choices I didn't even know I had! Basically, don't go to this place. No help at all. And on top of that, they don't care about helping you anyway, they just want you to leave. read more

Awful service. If you are going to have your patrons wait 2 hours, at least place fucking chairs.

We came here after finishing our business with Apple Store which is close by. We want to buy a Nanosim Plug (card) for our unlocked iPhone5 (without simcard). The Sales Rep(#3731540)(We did not know his name) was very friendly and extremely helpful. He said just buy anything in the Store, the simcard would be free for us to have. My daughter can't think of anything that she really really want, so we just go ahead and buy the card. Surprised! This friendly guy insisted to give us a iPhone 5 Impact Snap with Cover. We have to give this Store and this gentleman a high remark. read more

Super lazy employees that just want you to get out out of the shop so they can continue playing w their phones. The rep that helped me looked so ready to leave- not an ounce of customer service training. Went to northridge kiosk and Diana there was able to fix my problem in one second! read more

So I came in to see if there was a deal on an old iPhone cause it's being discontinued, Marlene was super sweet patient and helpful but this other guy was so rude his name is Sebastian and he called my moms phone a piece of shit and that's not his job to say that straight out and I didn't buy a phone from that store because of him but sweet Marlene is the reason I'm gonna come back and also the only reason I'm giving 3 stars. Sebastian needs to not be so rude and maybe let someone finish a damn sentence before he calls people's belongings shit. Even that girl seemed scared to ask him questions cause he was so snappy and seemed angry about having to work or some shit. If you don't like your job find a new one but don't be a dick Sebastian! read more

My number was disconnected for no reason from August 1st until August 6th evening. I lost business for 6 days. I work threw my phone an it is very important to me. I have my number for the past 25 years and it was never discontinued for no reason the way Tmobil customer service threw the phone or the stores handled it, I received a horrible response. I am not happy at all. read more

I was greeted and put on a waiting list. After about 15 minutes my friend and I were helped. I was transferring from a different network and was able to keep my number which was great. We were able to use Samsung S8 rebate and reminded of all the offers T-Mobile has. Overall, it was was a smooth transaction. I do wish they would smile more they all looked tired. Thank you for the new line and phone. read more

My experience at this store was horrible! I stopped by with my sister, brother, and nieces to buy an Apple Watch since T-Mobile has a promotion; buy one get one 200 dollars off. I had previously bought the rose gold at a different location (same day), but since they didn't have the space gray we stopped by this location to buy it. We explained that we had already set up one line for an Apple Watch and had spoken to customer service regarding our plan. We just needed to purchase the other watch and activate a line. The girl attending us seemed very confused, so she kept asking questions and we kept explaining. Finally, another employee explained to her the promotion and clarified that we could do it. We begin the transaction when the manager ( I believe his name is Shariff) approaches aggressively saying he didn't want to be held accountable and starts checking everything to see if it's allowed. My sister begins explaining the situation and says we already spoke to customer services twice, we just came from another store who also verified, and one of the employees clearly understood it was possible. All we needed to do was purchase the Apple Watch. I don't understand why he made an easy transaction complicated and why he had to be aggressive towards us. I was bothered not only because of his attitude but also since we had our two nieces with us. My niece is 4 years old and was asking me what's wrong. I'm still puzzled by his attitude. I had to call customer service again to ask why there was such a confusion about this and even they could not understand the reason. Please do not come to this store. There are various locations who can provide better customer service. read more

these are sales - commission driven zombies-- i walked in being a family client for over 4 years with a family plan -- and told a dark haired barely awake female and said i need anew phone and i dont know much because i am old-- she looked at and pointed to phones- i went there - she disappeared- then a few minutes of looking i see her again and signal she says she is busy - i was looking at the cheap phone- then i saw 2 different men and sked them - well when you transfer data you only age about 30% had to do i do it - i asked about base phone that was better than mine - told me price but was interested - tut store had 2 people when i went upon opening adn now there were 8 -- they ignored me - i left and wen to northridge store near best buy and old sears- and lazyboy -- a female greeted me and asked my name for wait list - after a few minutes i was waited on - and i found a phone with a young latina - she said the account was not in my name i gave her my family member on the plan and she had to call him- and left a message- he called back in 10 minutes-meanwhile she waited on somebody else instead of getting the phone ready etc- i was there 2.5 hours of a 30 minutes job - she "transferred my data in 10 minutes and said there 27 pics- i had 500- 600 on there - sorry that it - good bye - beat it --- terrible attitudes at both stores and care less attitude unless you want luxury phone and where i volunteer i told a young lady t-mobile could not transfer my pics- she did it in 10 minutes- these are sales people - greedy- not accustomed to service just sales first - me first not you -that is my read more