Verizon has the WORST CUSTOMER NON-SERVICE! You have to talk to ROBOTS who don't understand half…read morethe time and then never give you the option you need. Service was good but offers, bonuses, advertising and otherBULLSHIT messaging make it a painful service, especially when you are trying to drop them.

Shaun provided great service in getting me started on upgrading my phone. He even assisted in…read moretransferring the data. Tiffany then took over, she gave me her phone number if I had any problems, I bought a cover and protector sheets and she put them on for me, and contacted corporate about getting a label to return the old phone (there was a problem with that which she solved). Tiffany provided exceptional customer service and is so kind and knowledgable. I recommend her to anyone who wants the best options for their phones. She goes above and beyond and I admit I was leery about upgrading my phone but I guess it was time. Highly recommend!!!

Spent two hours getting my service transferred and when I left the store it wasn't done correctly…read more it took hours on the phone and another viisit to fix the issue. You have one job to do and you can't do it properl!? MJ needs more training.

I rated this 5 stars only because I had an amazing person help me today! He was new and his name…read morewas Abraham!!! No one wanted to help me but Abraham!! Everyone looked away or went in the back room so beware when going to the Verizon store on Lockwood to buy a phone!! It might be convenient cause its close but manger and staff are so so!!! They don't go that extra mile. They really just wanna sell you a phone and that's about it!!! So if Abraham isn't there get out!!! He definitely has the right attitude!!!!

An T T & T store nearby, Yay, BUT... we just wanted to pay…read morethe bill because for some stupid reason, paying online or thru the app has become impossible and of course nobody can solve the issue...anyways, so after explaining that this is not a prepaid account, the salesperson attempts to record the payment with a tablet. But even with assistance cannot seem to get it to go thru. She then requested the password but didn't seem to understand that if I could use my password, I wouldn't need her assistance. That's why I came to the store...left frustrated and in search of another store...

Good store, helpful staff, they make it easy to come in and get done what I need to. I appreciate…read moreall the efforts in making my visit a quick and easy transaction.

I had really bad experience at this store. I asked for a nano SIM card for my new iPhone. I told…read morethem my phone service is with other company. They cut out a "nano" from those big chip and charged me $20bucks. It didn't work out with my phone company. I went back to the store to ask for an exchange a SIM card which would go with my phone. They said they don't have a real nano card and they refused a refund because it was cut. I wish I can give a 0 on rating. So be very careful buy any thing from this store.

My friend was trying to get a prepaid phone and the staff here had no idea what they are doing. It…read moretook almost 30 minutes to perform this simple activity. The two young men there were completely unenthused in their jobs. Last minute he told us there was an extra fee for activation and the price on the printout was wrong. In the end we left without getting the phone completely activated because he had no clue how to do it and we had dinner plans. But all that was needed in the end was to fill the phone up ourselves with the funds so we could use it. He told us he had done this. I hope never to have to use this store again.

Rates too high....tn spectrum 145/mo....orlando 184!.........same company!!…read moreWorking 60 years, with Bell South...

Worst customer service experience. I went in today and no one approached me to ask if I needed…read moreassistance. After waiting 20 minutes with no acknowledgment, I decided to leave. The employees who were there at the time clearly need better training in customer service

The husband had been asking for an upgrade. This week he dropped his phone. Surprise surprise. So…read moreoff to ATT we went. I always dread going to buy a new phone. My plan goes up every time. However, Julie was wonderful and made the process super easy. She provided us all our options and helped us determine what worked best for us. The experience wasn't as dreadful as I was expecting.

Was at the Winter Park location, earlier today, spoke with an AWESOME, SMART and KNOWLEDGEABLE…read moreYOUNG MAN!! He answered all my questions with understandable answers. What an awesome experience to have a real-life conversation with a none-idiot!! Very refreshing!! Thank you very much Mr. Michael G, you ROCK!!!

If I could give zero stars I would! our internet went out and we informed customer service that…read morethere was an outage in our area and we would be informed when service was restored... We were never informed of service coming back on and I decided to cancel to get a new internet provider... I went to a store and cancelled then the next day they charged my card again! They claimed that the cycle was from the middle of the month and that they charged at the end of the month. I asked to be reimbursed for the days we had no service and the time remaining that we had on the current month since I cancelled. They told me that they "could not confirm we had no service during the outage" because I didn't call every single day to wait on hold for an hour in order to complain! The manager I spoke to was named Michael and speaking to him was a horrible experience! If you get spectrum your Internet will go out all the time and is completely unreliable and working with customer service is worse than having a root canal!

If I could give zero stars I would! our internet went out and we informed customer service that…read morethere was an outage in our area and we would be informed when service was restored... We were never informed of service coming back on and I decided to cancel to get a new internet provider... I went to a store and cancelled then the next day they charged my card again! They claimed that the cycle was from the middle of the month and that they charged at the end of the month. I asked to be reimbursed for the days we had no service and the time remaining that we had on the current month since I cancelled. They told me that they "could not confirm we had no service during the outage" because I didn't call every single day to wait on hold for an hour in order to complain! The manager I spoke to was named Michael and speaking to him was a horrible experience! If you get spectrum your Internet will go out all the time and is completely unreliable and working with customer service is worse than having a root canal!

Won't update infrastructure and crappy lines with a monopoly in the Waterford area. There's always…read moreoutages and no competition.