Verizon has the WORST CUSTOMER NON-SERVICE! You have to talk to ROBOTS who don't understand half…read morethe time and then never give you the option you need. Service was good but offers, bonuses, advertising and otherBULLSHIT messaging make it a painful service, especially when you are trying to drop them.

Shaun provided great service in getting me started on upgrading my phone. He even assisted in…read moretransferring the data. Tiffany then took over, she gave me her phone number if I had any problems, I bought a cover and protector sheets and she put them on for me, and contacted corporate about getting a label to return the old phone (there was a problem with that which she solved). Tiffany provided exceptional customer service and is so kind and knowledgable. I recommend her to anyone who wants the best options for their phones. She goes above and beyond and I admit I was leery about upgrading my phone but I guess it was time. Highly recommend!!!

Came in because my current phone was broken and received quick and fast service. They gave me a new…read moreSIM card until my upgrade is delivered next week ! Excited to get the newest iPhone

My aunt and I visited this location to switch her service from AT&T to T-Mobile, and we are so…read moregrateful that Sebastian assisted us. He was incredibly knowledgeable and remained patient and reassuring through every hurdle we encountered while obtaining the transfer PIN from AT&T. His professionalism, honesty, and personable nature truly stood out. Sebastian provided exceptional service from start to finish, and I would highly recommend him -- as well as this T-Mobile store -- to anyone in Orlando or the surrounding areas.

Run While You Can - This company did not explain all of the details regarding the phone plan I was…read moreinterested in which cause me alot of problems going forward. At the time I purchases the phone, I told the agent, it was too small. He did not offer me the buyer's remorse. In fact, he told me to upgrade my phone through their upgrade program which ATT does not recommend. I had to pay approx. $200 for a restock fee. I paid $55 for a cell phone screen that I do not have use for now and they will not refund me. This company is interested in profits and dont care about customer service. If you call ATT for help, they will tell you this is a private store and they can not interfere. Run While You Can. - I used another cell phone provider and changed because of promotions being offered by ATT. I regret doing it because the terms change and they do not inform you of them. The manager of the store told me that the agent did me a favor by not offering buyers remorse. She is Wrong and trying to cover up for her and her staff's mistakes. And they will not let you speak to the owner of the store. Run While You Can. I made a big mistake choosing ATT for my cell phone services - do not become the next victim. I am sure they are going to respond with some crap but I stand behind my opinion and am willing to protest this business if I need to.

I have been a customer with AT&T for three decades. And it doesn't matter if you are a brand new…read morecustomer or a fiercely loyal one you're all treated like crap. I'm changing companies because my husband died. Unfortunately, I was given information on the phone and was directed to go to an AT&T store.. the first one I went to Goldenrod Road was closed in the middle of the day with no explanation or notice posted Then I went to the store on University Boulevard . This is September 11 and there is one person in the store and she is an employee playing on her phone. I walk in the store crying and she tells me I need to go to a corporate store without even listening to what my problem was. I told her I couldn't go to another store because I didn't have it in me. She said I told her I was very distraught. My husband had just died of cancer and she said my dad died of cancer so she knew exactly how I felt. ‍. Go to another store and the gentleman tell me this was just something that I needed to fill out online. Anybody could've helped me. Thank you Waterford Lakes for finally helping me and AT&T. I'm done. I've overpaid for 30 years and excepted the horrible service.

Great customer service. Very friendly and knowledgeable! Was quoted 4 hours due to low staff, but…read morethey fixed my phone in less than 2 hours! Will come again, hoping it won't be necessary

Jeremy and Darryl were great help got me in and out with my surface book. Will be going back…read morecustomer servers was great.

This place saved my phone camera! I dropped my iPhone 7+ two days before I left for vacation and…read morethe back camera stopped working. I originally went to Ubreakifix and they said they didn't carry it and they'd have to order the part, so I'd be out of a camera for vacation! I called ALL OVER ORLANDO and no one carried the part, except here. I spoke to Andrew and he put the part on hold for me for the next morning since they were about to close. It was about 30 minutes from my side of town, but I drove out and Andrew fixed my phone the next morning, and for less than anywhere else!! Score! I had my rear camera for my vacation and was able to take lots of pictures! Unfortunately, the new camera they put in shorted out my front camera on the phone. I didn't notice until after they closed and I was leaving the next morning, so I couldn't get it fixed. No biggie, just less selfies.‍ I called while gone and Adam told me to bring it back when I got in town. I took my phone back and Adam figured out it was shorted, replaced the rear camera with another one that wasn't defective, AND replaced my screen protector, for no charge!!!! These guys are awesome, they have great customer service, and I will be going here with all my phone needs even though they are across town. Thanks for the great experience guys!

Do not bring your device to this place. They will damage it and charge you for it. If you ever…read morebrought a device and they did not damage it, consider yourself lucky. New management, same incompetence.

My husband's car key fob was a mess. Batteries plus offers a service where they replace the fob and…read moreprogram it to your car. For our car fob replacement was $79 and programming the fob is $69.99. 1st step, drop off key fob. They called about 2 days later it was ready & 2nd step is to program the fob to the car. When we arrived they said it would be about an hour. But thank God, we waited 15mins, they came out, worked on the fob and it was done in 15mins. Great.

Speedy and easy to o get our car key battery replaced. Roughly $15 per key and the guy working was…read morevery straightforward and direct

Best prices can't beat them! Manager is very patient and provides great quality products.read more

I have always done business with this store, and will continue to only work with this store. I can…read moresay with full confidence. They know what there doing. They are honest and fare. I only wished the owner moved his store more to the Orlando area. I once had an issue with both my Android device and Apple device, that no other repair company could figure out how to fix. I came to dewdads and the technician knew exactly what to do. Do not go to Ubreak I Fix don't go to apple don't go geek squad. I assure you for whatever phone repairs or product needs. You will not regret going to dewdads tech!

A component in my pool's salt water system failed, and I needed to have a replacement soldered onto…read morethe circuit board. I called and the owner said to bring it over. When I arrived, he said that he had just finished one just like mine! He tested a few other circuits using a multimeter and said he would be able to attach my component in about ten minutes. So, I went next door to the Asian supermarket and picked up a few snacks. Ten minutes and $35 saved me $350 for a new board, and everything is working great. There aren't many places in Orlando where you can get a fix like this done. Thanks!

I'm adding a star to this review because the people that run this place honestly seem like nice…read morepeople and I appreciate small businesses and want to support them. I brought my portable Bluetooth speaker in there to get looked at as I was having issues with the volume knob. The lady at the counter said it wouldn't be a problem and there was a $45 deposit that would be used if the speaker repairs were under that and if it was more then they would call me. I smiled and signed the paper without looking at it which I found out later was a mistake. I called back two days later since they had not reached out to me and was informed that the total repairs would be $110. At that price point I could buy a brand new speaker to which she replied "you already spent $45, it's only an extra $65". I politely declined the repairs and asked about my deposit. NONREFUNDABLE is the fine print. After asking about it since it was never mentioned when I first came in the reply was "We've been doing that for 26 years". Not a whole lot for help or any real customer service. After a 7 minute conversation with them about maybe making that more clear to the customer, which turned into an argument, I decided to part ways with my $45. My complaint with this establishment isn't with their repairs (they might do fine work), not with their policies (I should have looked at the paper before trusting someone and signing it), but with their overall customer service. When something is NONREFUNDABLE it needs to be expressed clearly to the customer. I know their time is worth money, but after leaving there I brought it to a friend who opened it up in about 5 minutes and noticed what was wrong. Called the manufacturer and they told me it was about a $10 piece and to ship it to them to fix for free and they'll ship it back. Moral of the story. Read the fine print and know that if you get anything repaired here no matter what you won't get your deposit back.