Joe replaced the motherboard for the tv and was very knowledgeable. He was prompt and courteous…read more Very thorough when it came to checking if the fix worked.

I am so impressed with the service provided by JCA Electronics. Their representative stayed on the…read morephone with me for 30 minutes trying to solve an issue with my TV. He actually diagnosed to be a problem with my AV receiver. Many thanks to this company for solving my problem. Highly recommend this company

I think DirecTV is the biggest worthless piece of money you spend every month they just keep going…read morehigher and higher and higher and I am going to change come next week there are a terrible Network to have for your TV and I'm sorry for everybody that has it Michelle Hintze

I have Directv Streaming. They disconnected my service with no WARNING. No emails or phone call. I…read moredo not have ESP. I chatted online with there customer service. He did not even try to help me. Not very good customer service. I work in Customer Service for over 30 years and got recognized by guest on numerous occasions. All I want is a credit to my account and a free upgrade to Choice Package. That is it. I will update if anything positive happens. UPDATE: Got a response but they just do not care about there customers. All they care about is themselves. I might try them again. I have proof they messed up. Since they messed up I am requiring them to give credit to my account and upgrade me Premier Package.

Satellite Steve was very quick to call me back. He is very knowledgeable about satellite tv and…read moreanswered every question that I asked. Made an appointment to install the dish on top of my Motorhome and arrived right on time. Installed the dish, hooked up the controls and receiver and everything worked perfectly. If I need any other TV work done, Satellite Steve will be the man doing my work.

If you want to get Direct TV or Dish for home or RV call Satellite Steve. Having a big storm, well…read morethe way Steve gets your dish in, you can generally still see your tv. I had a dish that went out all the time and it's because it was installed by a kid that barely knew what he was doing. Sat Steve had to come out and I've never had a problem since. Plus If you need help programming or something happens and its 9 p.m. you can call him and he will answer. Awesome service.

Not sure why the ratings are low for this store but I had a pretty good experience with this…read morelocation. They save me over $1,250. The only issue I had was when I first walked in I didn't really get paid attention to and waited for about 10 minutes before someone was able to get to me but they were pretty busy and I honestly don't care too much about that especially since they saved me so much money.

Run While You Can - This company did not explain all of the details regarding the phone plan I was…read moreinterested in which cause me alot of problems going forward. At the time I purchases the phone, I told the agent, it was too small. He did not offer me the buyer's remorse. In fact, he told me to upgrade my phone through their upgrade program which ATT does not recommend. I had to pay approx. $200 for a restock fee. I paid $55 for a cell phone screen that I do not have use for now and they will not refund me. This company is interested in profits and dont care about customer service. If you call ATT for help, they will tell you this is a private store and they can not interfere. Run While You Can. - I used another cell phone provider and changed because of promotions being offered by ATT. I regret doing it because the terms change and they do not inform you of them. The manager of the store told me that the agent did me a favor by not offering buyers remorse. She is Wrong and trying to cover up for her and her staff's mistakes. And they will not let you speak to the owner of the store. Run While You Can. I made a big mistake choosing ATT for my cell phone services - do not become the next victim. I am sure they are going to respond with some crap but I stand behind my opinion and am willing to protest this business if I need to.

horrible,inept customer service..i pay for 300mbps internet and speed test shows 70-80mbps using a…read moreWIRED CONNECTION WITH CAT-6 CABLE!!..then they didn't bury the line outside more than 1inch...5 times!..yes my lawn mower has hit this 5 times now..then a rep changed out my modem and still I had 80mbps..then the 2nd tech verbally Insulted me to where I had to ask him to leave..hid name was BUD large 300lb kid maybe early 30s..insulted me in front of my Misses..he said "listen here..CHIEF".....as soon as ANY internet company is offered besides spectrum I will be changing service..they only have customers because of their monopoly.. horrible customer service and GO AHEAD CHECK SPEED TEST. SEE WHAT YOU HAVE I guarantee it's not near the "UP TO" 300mbps..

When we moved to the Orlando area 2/4/10, I already had an appointment for Bright House to arrive…read morebright and early the next morning. I can do without television for a while, but please don't take away my wi-fi! We only had two TVs to setup: An HD in the living room and a regular 'ole 27" in the bedroom. They had to swap the box out in the living room 3 times before they found one on their truck which worked and the guy had to call Bright House several times with codes of some sort to get it going. He informed me the person on the other end of the phone kept "dropping the ball." When everything was finally all set up, he handed me a channel guide and was out the door. Gee... Thanks! I wasn't impressed because the last two services we have had actually took the time to sit down once everything was set up and explain the remote, guide, etc. and also ask if I had any questions. OK. No problem. I'm a smart cookie. I can figure out a remote. I was just disappointed in the customer service. A week later, the REAL problems started! The DVR Box in the bedroom went completely out. It took 3 days for me to get an appointment and they had to replace the box. Nice, I lost everything I had recorded and had yet to watch. I specifically asked for a new box and they informed me they had no new boxes and it was just hit or miss with the box you receive. Nice to know. Since that time, Bright House has been out to visit us 7-8 times. I've lost count at this point. During one of the visits, the technician even charged me a $30 "Customer Education" fee. Excuse me?? That was promptly credited to my bill. I've also lost count of how many credits we have received because of lost service with cable and the internet. It is so ridiculous. I actually added Bright House into my favorites on my iPhone so I can find the number quickly. Yes, that's how often one or all of our services go out. Not one technician has yet to be able to identify the problem. In addition to the home visits. I call at least once a week (usually 2-3 times a week) because service goes down and they have to reboot the boxes from their end. I understand these things happen.... occasionally. You get to wait on hold, explain the situation, blah, blah, blah... done. But I have to call so much the word "annoyed" isn't even a strong enough word for what I feel when I have to call them. On the plus side, if there truly is one, every single person I have spoken with on the phone has been extremely nice, friendly, and courteous. And there have been a few times I've called and not been so nice myself; but, the person at customer service still listened patiently and calmly and helped me. I just feel I shouldn't need this much help! Customer Service has also informed me it could have something to do with the apartments we are in. Possibly old wiring, etc. They have also assured me this is not a regular problem. We are moving as soon as our lease is up, so I'll stick it out with Bright House for now because they have said once we move things should be much better. We'll see and I'll write a new review after we move and have settled in for a few months. But if things continue to be the same, it's back to satellite for us!

I have been waiting for more than 20 days to have cable service. They called me and told me a…read moretechnician will be coming last Thursday and nobody came neit called to re schedule. very unprofessional I regret being a customer of This company

Horrible they need to update their internet speed. Their Max is 20MBps and you get literally…read morenowhere near that. The ping and jitter speed is horrible as well, and Lastly the modem/router combo they give you is complete junk for reference here it is. Link: https://www.amazon.com/gp/aw/d/B0093N5XXO/ref=mp_s_a_1_1?ie=UTF8&qid=1520485375&sr=8-1&pi=AC_SX236_SY340_QL65&keywords=cisco+dpc3825&dpPl=1&dpID=41yoFfpQ%2BpL&ref=plSrch

They were very thorough and very courteous and very kind on getting us set up with our new phones…read moreand transferring from AT&T Carlos and Daniela were wonderful .

I went to this Verizon location as a "leaving customer". We had four mobile lines out of which we…read moretransferred three to another service provider and cancelled the fourth line. As part of the transfer to the new provider we were offered a phone balance buyout which required documentation I failed to get from Verizon's website before transferring and canceling all our lines. Our account was deactivated and calling the tollfree number was useless, so we decided to go directly to this store in person. The staff was very friendly, and despite the fact that we were no longer paying customers, they took their time in researching and printing out a detailed bill for us to use with the new provider. I had to go back one more time and Brenda spent about 30-45 minutes helping me while assisting other (paying) customers with their needs. She was kind, courteous, professional, and incredibly helpful. Brenda eventually found documentation that would allow me to claim additional $400+ in savings with my new provider. I would like to take the opportunity to thank Brenda for her assistance and for providing some of most outstanding customer service I have ever seen.