Do not go to this store to activate a new phone line! I recently discovered fraud against my social…read moresecurity number thanks to a Verizon employee who opened up a second account in my name under my social security number who placed a new iPhone on the second unauthorized account. I am still fighting with Verizon to have the second account removed but the company already sent me to collections and my credit score has already been hit thanks to the fraudulent activity from THIS store. To go further into the details, it all started when I began receiving collection notices through the mail that my account was past due for $1,311.23. I immediately called Verizon to ask how it was possible because I didn't owe any balances on my account and was even on autopay....well that's because when I would call and verify my information, Verizon would look up my account under MY phone number I ported in, not realizing they should have investigated under my SSN to find the second account I didn't authorize to open (it was under a different phone number I obviously didn't have access to since I didn't request or open a second phone line). For years I have been attempting to dispute this claim with Verizon who just continues to tell me I owe them for the iPhone under the account that the Verizon agent created, and not one person from this entire company was able to catch on to what the issue was (until June 2026) so instead they sent me to collections. I have never wasted more time on an issue I didn't even cause and will never give a single penny to this corrupt company. Amanda, the current store manager at this location (as of June 2026), WAS incredibly helpful in helping me figure out what happened and was able to provide me with the second account so I could potentially resolve this..... unfortunately it is too late for my credit as I'm now filing a fraud claim and a police report to have this erased from my credit history. Thanks Verizon for wasting so much of my time and causing unnecessary stress to my life and credit report.

I'll never come to this location again, all employees were standing in a circle talking, not…read morehelping customers until we asked. Then, the employee helping me stopped helping me and ordered food for him and his employees. That took forever. He was very rude, as were all other employees standing over us as we're sitting trying to upgrade my phone. I felt like a burden the entire time, as they obviously had better things to talk to each other about. Horrible service, don't walk into this location looking for nice customer service, it doesn't exist there ! Boo. (I think the rude employee was Darrell or something a similar) he lost a customer today that's for sure.

Such friendly service! I was in from out of town and needed a repair and had to give up my laptop…read morefor two days. Tough spot as I had a big client presentation the next day. The crew was great and gave me a loaner while they addressed the problem and I couldn't be more thankful. Highly recommend! Thx R3!

They offer a 1 year warranty on some of their used electronics and they honor it. Had a issue with…read morethe battery and they reimbursed the cost to fix it. I was very impressed. Definitely consider buying from them.

Talk about OUTSTANDING customer service! These guys went above and beyond for my family & me…read more Transferring 1 phone number from Verizon, merging another phone number to get us all on a Family Plan was NOT the easiest migration, but these guys took it ALL into their own hands until the task was complete. They ALL contributed to making sure we left the store with exactly what we needed and gave us a bunch of promotions that were running at the time. We ran out of time at the store, as we had dinner reservations and 2 of the employees drove their own cars, on their own time to the restaurant and dropped off our equipment when the transfers & backups were complete. These guys have earned my business for their incredible and outstanding customer service! HIGHLY RECOMMEND this location.

Worst customer service I have ever had. If there were zero stars that's what I would have picked…read more Both reps were speaking with others, and when one became available, he did not acknowledge me and waited until I approached him. After speaking for a few minutes and trying to explain my issue while he and the other rep started a non-related conversion about other people, I was treated with such disdain, disrespect and with utter condescension with no resolution of my issue. I left furious. I then had to go back in to get the same person to remove what he had started doing so that I could actually use my phone to make a call. Drove thirty miles to be treated as a nuisance and interruption to his screen time. I will be looking for a new service provider as soon as I can make it happen.

Quick stop! Brought in my new screen protector for my Android phone and they were kind enough to…read moreput it on within 5 minutes. No waiting.

Worst retail experience ever. My wife went in to buy an iPhone 16e 64 gigabite (lower-end model)…read moreand was told that they did not have any. Was upsold a 16 Pro Max 256 gigabite - at twice the price of a 16e. Took them 2 hours to set up her phone. I went back the next day to discuss options for a phone that suits her needs and fits our budget. There are 16 e's on display. No greeter, understaffed. Waited an hour before a rep.even bothered to acknowledge me Four reps on the floor, 3 working, the 4th standing around ignoring people. One hard bench to sit on - not available. I was so irate after standing for an hour being ignored that I walked out. We were T-Mobile customers for 8 years. No more. The manager is welcome to look me up on the camera and/or pull our sales records and give me a call. male, senior, tortoise shell glasses, dark pants, suspenders and beige collarless shirt. Was in on 9/27 from 1:30 until 2:30. Standing in the corner next to the iphone 16 e's that you told my wife you did not have. I told you not to apologize to me for intentional conduct and then walked out. You upsold my wife a 16 Pro Max after her phone was lost/stolen.

Phenomenal service phenomenal place phenomenal price, will recommend everyone I know!!!read more

Best Prices in Town for Screen Repair Great quality at…read moreaffordable prices Definitely recommend

Ben is in training at the Parker location and he was awesome. He answered all my questions about a…read morefire stick and sound bar. He was friendly and did research to give me the correct answer. Stellar customer service.

It's a computer place with the WORST FUCKING AI ANSWERING ANYWHERE…read more Expect a hold of at least 15 minutes. The only thing more worthless than the bot is the link to repairs which isn't correct, doesn't give the right info, doesn't help. God. Geek Squad needs help.

STAY AWAY! The absolute worst AT&T store! It is hard to imagine that AT&T would have this…read more"MANAGER" representing their company. I have never been treated with such rudeness, incompetence and out right lies. I hope I can get video from the store to put online for everyone to see. I bought two iPhone 17s and it was a terrible experience. However just down the street at the Cornerstar Way store manager was excellent, knowledgeable, informative and respectful. Too bad I didn't buy my phones from him. Still don't have the phones I purchased weeks ago. They were closing in 45 minutes and just wanted me out. He ordered the wrong phones said I can pick it up at the store. When I went to get them. He lied and said it I never was in his store, then said he did order it but sent the order to an address on the account without telling me or my permission. Now I have one wrong phone and one we can't find that is wrong and I paid for them both. He rudely sent me away and now I am waiting for Monday when I can speak to an AT&T representative. It cost me thousands of dollars, weeks of my time and frustration for his mistakes. And I still have no resolution...

My husband and I came into this store today and Brandon Tinsley helped us out today and got my…read morehusband set up with a new phone and iPad. We got confused on the store hours and when we came back to pick up the phone they were a few min before closing and unfortunately we had to keep Brandon there 40min past closing but he stayed to help us and and had a smile on his face the whole time. His customer service and attitude is outstanding and so professional! This will definitely keep us coming back to this location and referring friends and family. Thank you Brandon!!!

Went to this store because I was having issues after a software update (unable to solve after many…read morea YouTube suggestion). Lisa and another female employee helped me get back on track even though I'm on Metro. Thanks a bunch ladies!

Came in to start a new phone plan and Lisa was so helpful! And very knowledgeable, can't recommend…read moreenough

Love these guys! Had…read morea laptop fail and they had an answer that SAME DAY! Unfortunately, it was a hard drive failure, but they work with another company that escalated my issue for half of what some stores change... Hope this doesn't happen to you because it still ain't cheap. At least, I got my data back safe and sound. Thanks again, Secure Data! Cute and friendly pups, too!