WARNING!!!!! AVOID THIS STORE!!!! THE STORE MANAGER JESUS…read moreHAS NO ETHICAL FORTITUDE!!!! On Saturday, August 30, at 2:30 p.m., my husband and I visited this AT&T Store ( 9980 West Happy Valley Road, Suite 1150, Peoria, AZ 85383) to replace his iPhone 11, which intermittently would not accept calls. We worked with Jesus, the store manager. My husband wanted a phone of a similar size to his iPhone 11 but with more storage capacity than 128GB, since his existing device was full. After reviewing options, we agreed on the iPhone 16E with 256GB of storage. Jesus initially placed an order for the 16E with 128GB in error; however, he never alerted us of this. He later canceled that order and placed a second order for the 16E with 256GB. At that time, he indicated that the order could not be changed further, and we were told my husband could use Wi-Fi on his old phone or insert his SIM into another device until the new phone arrived. Because according to Jesus, my husband's old phone had broken" during this time. Before leaving, we requested to purchase a phone in stock at the store instead, but were told this was not possible because the order had already shipped. We left the store at 4:39 p.m. without a working phone. Jesus ultimately was unethical and never took ownership, accountability, or apologized for his deviant behavior. That evening, we attempted to activate my old iPhone 11 for my husband's use by contacting AT&T at 611. The call center was closed. We called the store back and spoke to Jesus, who suggested purchasing another phone at a different location, and again, he didn't apologize. At 6:17 p.m., we went to another AT&T location: 13757 W Bell Rd, Suite 103, Surprise, AZ. We were assisted by Anthony and Priscilla (store manager). After reviewing the account, they determined that the previous order had not yet shipped but was locked, so it could not be canceled. They explained that because the first store was an Authorized Retailer, their ability to assist was limited. During this process, it was discovered that my husband's phone number had already been assigned to the pending order, which prevented us from activating it on another device. Because my husband works in healthcare and is sometimes on call, and because we also have a son deployed as a firefighter in California, having an active and working phone number is essential. The inability to receive calls during this period created a serious communication issue. To provide a temporary solution, staff at this second location assigned a temporary number to my husband's old iPhone 11 so he could use it until the ordered phone arrives. Showing everyone that the phone was, in fact, not "broken". Again, Jesus was being unethical and lying. This resolved the immediate issue of being unreachable, particularly important as my husband works in healthcare and is sometimes on call. We left the second location with a working temporary phone number. We plan to return to this store to purchase our next phone once the pending order is resolved. Key points from this experience: *The initial order was placed incorrectly as a 128GB device instead of a 256GB. *The second order locked my husband's phone number to a device that had not yet shipped, leaving him without phone service. * We were unable to cancel the pending order through the AT&T app or in-store. **A temporary number was ultimately provided by another AT&T not an "Authorized Retailer" store, to restore phone service. We also purchased internet services while we were there. Anthony and Priscilla were so accommodating, helpful, and resolved our issue the best they could; it was the least we could do. We wanted them to sell us a new phone for their time and trouble, but they knew that was not ethical or the way to solve an already horrible situation. We will be going back this week to replace our phone; we will never go to that other store. I cannot in good faith support a store that allows its manager to be this person with no ethical fortitude at all! My advice is to take all of this to heart and understand how this store is run, who is running it, and read the previous reviews on Google. I even found someone who said their GM (not sure if it's current or previous) is also unethical. We chose this store due to its location of where we live, and thinking of convenience, there was nothing convenient about it considering this ordeal went on for four and a half hours!! We still have to deal with the fallout after a long holiday weekend of this manager's unethical decision to port, park, and assign my husband's number to an ordered phone just sitting in a warehouse, all because he wanted to "ensure" a sale! I hope this "authorized retailer" owner sees what kind of business their staff is running and makes some serious changes before everyone boycotts their business. Sincerely, a long-time ATT customer for over 15 years.

9980 W Happy Valley, 2 experiences. About 2 months ago we were so disappointed with the service we…read morereceived, we did not want to return to that same store, but had a residual problem from the first visit. So we did go back around 2 weeks ago and were helped by a young man by the name of Zachary who solved all of the issues and had a excellent attitude, the complete opposite of the service we received the first time. He was patient and explained everything in detail, as opposed to the first visit where we were dealt with by someone with a don't care attitude and solely interested in the upsell. Thankyou Zachary, you did an outstanding job.

I've never left a yelp review but this was worth it. Trey was so awesome, professional, and…read morepatient. He was so knowledgeable with any question asked. If you ever need help, go to Trey! Thanks so much for making this process smooth and quick

Tre is amazing, helped greatly with issues with Apple ID and went above and beyond to help . Love…read morehow open he is to help others .

Connor in print department was so kind considerate, very helpful and delivered on time and we were…read morehappy with his work.

Took my grandchildren here today for some early back to school shopping. I was helped by the most…read moregenerous asian man i have ever met. His name was brendon, salamat to you brendon! He helped me print out 300 invitations for my granddaughter 1nd birthday party. give the youth a raise!

Watch this store. Went in to add a line and a couple hours after I left the store I get a call from…read morean obviously fake representative pretending to be from Verizon asking dumb odd questions while at the same time receiving an authentication text I didn't initiate. Verizon always pops up on my caller ID if they have ever called in the 20 plus years I've been with them. This number said unknown & spam. Called back and the worst response from a scammer I've ever heard because we also know Verizon doesn't answer on the first ring. Asked some questions and he hung up one me. Then when I reach out to the representative that helped me, he text me "legit from Verizon" NO IT WAS NOT! Beware. Note: I'd love for a manager to reach out to me and research this as I have heard that Verizon in store employees have been known to steal personally identifiable information (PII).

Brendan was so knowledgeable and helpful, the CS is always "Top Notch" This is my go to location…read morewhen I need assistance with my phone or Verizon.

Jedai was so helpful! Made sure I picked the plan that was right for me, and the visit was quick…read moreand easy.

I have had the same service for years, but found that I needed to increase my data due to getting a…read moreroommate and I work from home. My service went from around 70 dollars to 124. I looked in to wireless since there's an AT&T tower near me. I got wireless for 60, unlimited data. I called in to cancel and they offered $85. Honestly if they had done that in the first place and offered a fair and reasonable price. I would have stayed. How is this justified!! I will never go back. Also, To make the changes I had to go in office because my account was so old and hadn't made changes since my name changed and my phone number change. The wait was long, the store was hot with all the windows. Just disappointing after all these years.

Great experience at this MacMedia location! They do a bit of everything tech-related. But most…read moreimportantly, their customer service was spectacular. I worked with Brian (same name as me) and I assume he's the owner or manager because of how invested and attentive he was. Seems like he really wants to do right by his customers, not just make a quick buck. Repair places can feel like talking to a sketchy mechanic or used car salesman. That is NOT the vibe here. Brian was patient, not pushing anything, and no ulterior agenda. He actually lent me his charger and said to just drop it back off next time I'm driving by! Definitely gonna be my place for any future tech issues.

Our 12 year old daughter dropped her iPad just before leaving on a long road trip. This was not an…read moreideal situation and I was in a very bad spot. I called another electronics repair place 1st and was informed 48-72 hours. This is what I expected since it was a Friday morning. However, I did not give up. I called MacMedia and Brian answered. He was incredibly knowledgeable and customer service oriented. I'm in customer service myself so this was a big deal to me. He set a realistic expectation that I can drop it off and he would get right on diagnosing the issue and go from there. I did just that and dropped it off. Fast forward about 45 minutes and Brian called. The bad news was the display itself was broken. I was really hoping it was iOS related and Brian tried to restore it but it was unsuccessful. He even tried a 2nd time but the display was shot. It was now about 3:00 PM and my wife and 12 year old were trying to get on their road trip ASAP. I informed Brian to go ahead and start the repair. He did provide other options and pricing of getting a new/refurbished one since he knew I wanted it done ASAP. I declined to purchase a new one and instead told him to perform the screen repair not excepting it to be ready for their trip. At about 5:30 PM my wife and daughter were in the car leaving the driveway when Brian called again. The iPad repair was already completed! Brian agreed to stay late despite a holiday party so they could pick it up before they left town. Needless to say the customer service exceeded my expectations on all levels. I've since been back to this location as well as the Bell/83rd location and the customer service is amazing. The place I formerly went you'd walk in and typically hear a random voice from the back yell "I'll be with you in a minute" then a rather up professional looking person would help you. MacMedia is night and day different and I'm very grateful I gave them a chance in a long shot impromptu repair. I am very grateful for Brain and everyone I've dealt with at MacMedia. Thank you for putting the customer 1st. I will be back for my iPad and iPhone needs.

I've been with this cellphone company for a long time and they've consistently delivered. I've…read morenever had issues or regrets--every visit/service has been great. 10/10!

SCAM! This dude is selling knock off temu screens. I knew for the price it wasn't gonna be an…read moreauthentic "Apple" made screen, but I thought it would at least work sufficiently. This screen here is straight up broke. It keeps freezing, sometimes it knows if you're trying to press something- sometimes not.the screen edges are totally non-responsive, the screen is dim and the colors are so dull. I was so pissed off and was going to go in there to confront the guy and demand a refund, but then I found out I had paid enough of my phone off to trade it in. I had a small crack before I "demolished" my screen, and I wouldn't have been able to trade it in with that small crack. I just traded it in so I guess you can use this guy if you wanna phony screen U can rip the carrier off with. This guy is running a scam shop, he should literally be investigated and shut down. I will probably send a tip over to the AG...it's criminal. Absolute dog shit.

Awesome, definitely recommend. Had my battery replaced on my iPhone. They were polite, informative,…read moreand fast. They had it done in 30 minutes and only charged me 100 bucks!

The young gentleman working their on the morning of 1/26/24 was such a pleasure to deal with so…read moreknowledgeable, helpful and very considerate. A true blue company employee but has your best interest in mind as well.

fast and efficient mobile repair. fixed my cracked screen on my iPhone. great communication.read more

Fast and was convenient that he was able to come directly to my door to fix my iPhone. Highly…read morerecommend.